UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,870 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 7,870 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 28th November 2024

Alexander O

1095

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The fact that drivers steal your food and are not banned from being a delivery driver is stupid. There should be consequences. The customer losses thier money and trust in Uber Eats. The attached is the name of a driver who stole my order.”

UberEATS 1 star review on 9th February 2024

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Posted 9 months ago

“Placed order at 2pm for scheduled delivery between 6.00 - 6.30pm. Order was accepted and my creditcard was charged for food order and delivery. Just before my guests were to arrive I was checking my emails and found one from Ubereats saying order could not be delivered. I called restaurant who had food ready and waiting to be collected from Ubereats but they were advised Ubereats could not collect. I then had to go and collect myself while my guests who were on their way had to wait outside until I returned. One very unhappy and highly disappointed customer. Doubt I will ever use Uber Eats again.”

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Posted 9 months ago

“First and LAST experience. Paid for priority delivery and a tip. 30+ minutes later, no delivery and people I purchased drinks for had to leave. I cancelled the order, but was told by "Sonny" in chat that it was picked up so I had to pay for it. I asked to be connected with a supervisor and was dropped from the chat. Contacted them through chat a second time and "Faith" was a bit more helpful, but couldn't explain to me why the order I placed originally was for $9 more than my refund. She said that, as I was "unresponsive", i.e. WORKING, she would refund what appeared to me to be a lesser amount than I was told on the original order and that it would take 2-5 business days to get the refund. I called customer service and was dropped by two very difficult to understand associates, "Joms" and "Smiles." Mind you I was definitely upset, but never rude or insulting. I called a third time and spoke with "Edwin" and asked to speak with a supervisor. He said that a supervisor "would call [me] back within 24 hours." I spent over an hour dealing with an order for 4 drinks from Dunkin Donuts. Absolutely ridiculous. I filled a complaint with our state AG.”

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Posted 9 months ago

“Really no star because they would rob you. Didn't even send thr items that are on list. But charges you the full amount? How does that work? You don't receive 2 out of 4 items but still get charged for all 4. Total is. Horeible customer service and definitely won't order from them anymore. They're totally robbing everyone and continue to say we won't do anything about it, because we already had to refund one item from the previous order before. How is it the customers fault when the store don't have an item ? 😕 dumbest food delivery ever. Maybe switch over to somewhere else so they don't keep chaeting those who don't get their items.”

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Posted 9 months ago

“I would not recommend Uber Eats to anyone, unless you want to be conned! I was a regular customer of Uber Eats and placed an order last weekend. The driver turned up and asked for my pin. As this was nothing unusual, I provided this. He then went to get back on his bike. When I asked where my food was, he told me he did not have it, showed me an empty bag and told me there must have been some “misunderstanding”. Flabbergasted, I informed him I would be reporting the matter to Uber Eats. He then followed me to my front door in an aggressive manner. I reported this to Uber and to my horror, have refused to give me my money back or take any action. I would not recommend Uber and certainly won’t be using again. I’m horrified!”

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Posted 9 months ago

“I can't put into words how appalling Uber Eats are. My order came to £40 with a discount yet £50 was taken from my bank, so you can add thieves along with the appalling service. I paid for priority delivery. The driver, James Ryan of Oldham, actually took a detour and delivered other orders before ours which I had paid priority delivery for. The food turned up freezing and inedible and on top of that Uber Eats illegally stole an extra £10 from me. Of course when I have contacted them to get it resolved I have been forced off by 4 different staff members, apparently they do not have a supervisor to speak to and I will have to resort to contacting my bank to get the stolen money reversed back to myself. Uber Eats are nothing but thieves and should not be operating as a business. Their staff are stealing (literally) a living. Utterly disgraceful.”

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Posted 9 months ago

“If there is zero star option, zero star is definitely my go-to rate. Absolutely worst customer service I've ever experienced. I'm really curious who sets the customer service guidelines. Here's what happens when your order goes missing: You will be accused of lying, cheating, and stealing. They won't refund you because they think you're a liar. Trust me. It's a very frustrating and upsetting feeling. Also, from their perspective, since the food you ordered wasn't delivered, they think you should order the same food from the same restaurant, which means you're supposed to order the same foods even you know your order will be missing again. They will tell you that they cannot confirm that your order has not arrived. My question here is, "Have you confirmed that my order has arrived? Do you have any solid proof?" I usually claim that the photo shared by the delivery person shows the wrong location, but UberEATs doesn't listen to. They keep saying your order is not eligible for a refund. Their strategy in my opinion is to make you give up taking your money as donation. Whoever created the guidelines needs to revisit everything.”

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Posted 9 months ago

“Half my order was missing. After a 15 minute wait, a customer service representative called me a liar and refused to refund me.”

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Posted 9 months ago

“50% of the time my order is incorrect undercooked or unedible. They never refund anything. It's stealing on a huge scale at this point.”

UberEATS 1 star review on 6th February 2024

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Posted 9 months ago

“Is there a minus star? Where is my food? I was outside waiting. No-one arrived. Now driver claims he waited / tried for 8 min and then left it at the door. Nothing outside my gate, nothing outside my neighbours’ gates. No food, no delivery but definitely deliberate deception / lies. So how do we get refunded. But it seems there are only negative reviews here so clearly it is a useless exercise.”

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Posted 9 months ago

“Ubereats refuse to give me a refund! My crispy fish sandwich was missing and the side order of cheese. I contact Ubereats to make a complaint and the cup service representative was extremely rude.”

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Posted 9 months ago

“Ubereats allows their drivers to STEAL your order and won’t refund you for the stolen food. My order wasn’t delivered and showed it was never picked up, the driver never answered my message or calls, my order was STOLEN by a Ubereats driver Rashad!”

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Posted 9 months ago

“They just lie all the time”

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Posted 9 months ago

“32 bucks for a 9.77 meal.”

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Posted 9 months ago

“The delivery people are fine. THE PROBLEM IS THAT UBER EATS GIVES THEM 3, 4, 5 deliveries to make at one time. I you're not #1 on the delivery list, your food is going to be room temperature AND UBER EATS CUSTOMER SERVICE IS GOING TO TELL YOU TO GFYS. You better expect that you'll need to microwave whatever you order and plan accordingly. Liars and thieves.”

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Posted 9 months ago

“I placed an order with Uber Eats this evening. I had my notifications turned on and the app stated that the driver was arriving. I checked my CCTV camera to find a red car being pulled over by police outside of my house. I watched and waited and after some time, both cars drove away, by which point the app then told me that my order had been delivered. I lodged a complaint and was told twice that the driver attempted to phone me and waited outside of my house for 7 minutes and that I will not be refunded. I have cctv recordings to prove that this did not happen and the driver did not come anywhere near my house. Absolutely disgusting behaviour from this company, I will not be using Uber eats again after taking my money and LYING and I will make a point of telling everyone this story so that nobody else falls victim to this money hungry, corrupt company again.”

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Posted 9 months ago

“They didn't send me my full meal I called them and they said they couldn't refund me my money and wouldn't send me the food. They were not nice on the phone. I wasted a tenner on my food I never got.”

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Posted 9 months ago

“I order from Post Mates very frequently and I placed an order from them for WingStop. The delivery driver did not speak English and obviously couldn’t use the GPS in order to get here. He text me and said he was at a mailbox number which was not my address. When I called customer support they told me a couldn’t get a refund because of some ridiculous reason. So they tried to keep my money and I didn't get my food. I will never order from them again they don’t appreciate, their customers and will try and rip you off if you allow them too. Horrible company. People beware !!”

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Posted 9 months ago

“Wrong items delivered. No replacement or refund. £30 wasted”

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Posted 9 months ago

“Order took 2 hours to deliver, stone cold and items missing. You’d be better off sticking some bread in the toaster”

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Posted 9 months ago

UberEATS is rated 1.1 based on 7,870 reviews