UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,871 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 7,871 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 28th November 2024

Alexander O

1095

Anonymous

Anonymous // 01/01/2019

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“I placed my order at 6:20pm. The app said approximately 6:50pm. Then, 7pm. Later 7:10 to finally be here at 7:22pm. First and until the end it showed a woman Fabiana was doing the delivery, but a guy showed up. When I tried to cancel the order, uber eats tells me I still have to pay 85%. I paid $50 for cold food. This is the last time I'm ordering from this people.”

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Posted 10 months ago

“Uber Eats is a horribly incompetent service and provider, it's any wonder they are still in business at all with such terrible customer service and gross overcharging for appalling delivery. After years of several incidents of damaged orders and rude customer service agents, I finally stopped using their service. However today I was forced to interact with them again due to ordering through McDonald's delivery app. McDonald's service was great, but Uber Eats as always was appalling, they refused to address the issue and offered no help whatsoever. It's a shame this company seem to get away with such poor service, I wouldn't advise anyone waste their time or money on them.”

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Posted 10 months ago

“Placed an order, the order went through. Wait time was 45-50 minutes. Patiently waited...app received a notification stating your food is on the way. I don't understand if the delivery was on its way and I could see the status on my phone and it was 3 minutes away, I then get an order cancelled Notification. Uber customer support has cancelled your order. Then they blamed the restaurant, the restaurant said place the order again as they didn't know why it was cancelled. So truthfully the food was never on its way? This has happened before as well. Uber eats customer service has really gone down the shithole. Then they tried to give me 5 dollar credit which I told them to keep and don't need. They gave me the credit and then they actually took it back. Great customer service. Absolutely amazing... You should know there are other providers such as menu log and door dash. I am done with uber in general. Please add an option for 0 star rating, as that's what I am giving them. This is not a 1 star rating !”

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Posted 10 months ago

“Wrong item, won’t refund. They won’t refund anything.”

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Posted 10 months ago

“I had a very serious incident happened today with my Uber Eats. The driver put my food down on the ground right in the pesticide that had just been sprayed in the hallways. . Uber eats told me to give the driver a bad review. . They should’ve given me a refund or even had my order replaced, but they didn’t offer either one. . I will never use their service again.!’n”

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Posted 10 months ago

“Yesterday I ordered several items, and Uber eats failed to deliver a $20 smoothie from Tropical Smoothie, and the food was disgusting. Came with tons of onions, not even supposed to be on the items I ordered. I threw what I had away. Requested a refund, and was told no, I am no longer using Uber Eats. Ordered Doordash today, with the same exact order and it is perfect.”

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Posted 10 months ago

“Always cold. Drivers just wait around for ages”

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Posted 10 months ago

“Uber eats driver did not deliver the food that was ordered.He lied and said he had called, there is a buzzer at the place delivering was supposed to be made, no picture proof after the said delivery. Uber eats refused to understand and said they will not refund the £20 worth of food. I am so disappointed in Uber eats,l am sure it’s not the first time.”

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Posted 10 months ago

“Your drivers are too stupid to ring the doorbell or notify the homeowners when they deliver food. I placed an order with a restaurant abd after waiting over an hour i called the restaurant and they said the order was delivered. My food was cold and whoever delivered it was an idiot because they didn't have the decency to ring my doorbell or knock on my door.”

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Posted 10 months ago

“UBEREATS IS THE BIGGEST SCAM COMPANY EVER. THEY REFUSE TO REFUND ORDERS WHEN YOU RECEIVE THE WRONG ORDER OR WHEN YOU DON’T RECEIVE YOUR ORDER AT ALL. WHEN YOU FIRST OPEN AN ACCOUNT WITH THE, FOR YOUR FIRST ISSUE THEY AGREE TO REFUND, THEN THEY START TELLING YOU THAT YOUR ACCOUNT IS BLOCKED FROM GETTING REFUNDS. NO MATTER WHAT THE ISSUE IS. NEVER USE UBEREATS FIND ANY OTHER COMPANY LIKE DOORDASH OR GRUBHUB OR CAVIAR. I HAVE NO IDEA HOW THEY ARE IN BUSINESS, THERE SHOULD BE A CLASS ACTION LAWSUIT AGAINST THEM”

UberEATS 1 star review on 23rd January 2024

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Posted 10 months ago

“The driver was great, he did everything right and was professional and timely and I couldn’t be more pleased with him. My problem is with all of the fees that Uber eats tacks on to a $12 meal. I literally paid double that amount because of all the fees that Uber eats tacks on. In the app I saw that the delivery fee for Tokyo Joe’s was .50 cents. I got charged $4.99 delivery fee plus some fee that was called MPF for three dollars., Plus Tokyo Joe’s adds another $5.50 for a delivery fee themselves. Then, I also paid an 18% tip to the driver. Why do people order from this thing? I thought by getting there buy one get one free offer, I was going to save money by just give an Uber eats a try. I actually paid double the amount of what I normally would have if I just gone to the restaurant and picked it up myself. Just ridiculous. I had no idea that they would price gouge to such a phenomenal degree and false advertise the way that they did. I tried their customer service to get it resolved, or at least get some questions answered, and I wasted over 30 minutes of my life to no avail.”

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Posted 10 months ago

“I was double charged... And til this moment 6 days later, and connecting with the company twice now. I still have not the "authorization hold" released to my account. They state it's a bank issue however my bank stated it's their end. I have NEVER had a problem like this with my bank of more then 10 years. Or door dash or instacart. Very unhappy won't be using Uber eats again”

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Posted 10 months ago

“One big scam”

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Posted 10 months ago

“I clicked the wrong button placed my order andWithin one minute I cancelled my order, but apparently the pizza place had already began preparing my order within that one minute and charge me the full price of the pizza for the cancellation, 37$. I contacted Uber and they said there’s nothing they can do absolutely ridiculous that they started an order within one minute and I was charged for the entire thing and on top of that I didn’t even get the pizza that I paid for an Uber is zero help. I will never be using this company.”

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Posted 10 months ago

“Will charge you 100% of something 2 hours away on a cancelation.”

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Posted 10 months ago

“My order arrived cold though I had paid for Priority Delivery. This wasn’t the driver. He got here very quickly. The Gyro was wrapped in tinfoil AND in styrofoam. It had to leave the restaurant cold. It was 20 mins between ordering and delivery. The food was so cold it concerned me about food poisoning. Guess what? Uber Eats doesn’t give refunds for food issues. The owner wanted to refund it but they said he would lose his fee. DO NOT USE UBER EATS FOR DELIVERY”

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Posted 10 months ago

“I’ve order food from UberEats for years but this particular time they screwed me. I used the address locator on the app that is built in and it updated my address to a location 50 miles from my location. I looked several times and as it asked for the location it consistently populated the address it said I was in. Well after I ordered I looked at the location on google maps and called they told me the order had already been made. It hadn’t been because I called the store. They took $43 of my hard earned money. The customer service sucks big time.”

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Posted 10 months ago

“Ordered food through McDonalds app, driver says its delivered. However no food has crossed my hands. Called them to be told because of their guidelines they can not issue a refund. So I'm now out of pocket with no food. The person I was talking to hung up on me, disgusting customer service. I will never use uber eats again”

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Posted 10 months ago

“Abysmal customer service. Misleading steps on the app (tip shopper/tip driver when they are one and the same). I messaged them through the app and 3 representative closed the chat when they didn't want to answer the questions I had. It was just ridiculous. I just wanted a $5 (tip amount) refund because there was a couple of issues with my delivery and they just ended the chats after saying I should rate the merchant or driver and it wasn't on them... I've never seen such poor customer service. I'm going to cancel my account and subscription with them immediately as I cannot in good faith support a company that treats their customers and partners so freaking poorly. Please stay away! They are awful!”

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Posted 10 months ago

“I ordered a meal from McDonald's and had UberEATS deliver it. Delivery time was supposed to be 15 minutes but was expanded to 30 minutes therefore my Big Mac and fries were ice cold. Even the Coffee that I DID NOT order was cold! Price for it all was outrageous! I will never use a delivery service again. I will go in to get my food so I have control over the food I order and the price. Lesson learned!”

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Posted 10 months ago

UberEATS is rated 1.1 based on 7,871 reviews