UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,169 Reviews

1 %

of reviewers recommend UberEATS

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Metrics

1.1

Based on 9,169 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 25th April 2025

Anonymous

UberEATS 1 star review on 23rd April 2025

Emma

Anonymous

UberEATS 1 star review on 21st April 2025

Alex Mahone

Pete

1346

Anonymous

Anonymous // 01/01/2019

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“Customer service refused to compensate for missing items. The food quality n this specific order was in the toilet. They didn’t care. Sauces which are normally packaged separately were smooshed into the meal.”

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Posted 28 minutes ago

“I ordered Acai bowls from red mango. When it arrived at my house one of them was all melted like soup. I reported it on uber eats but it would not give me a refund. I don’t know whose fault it was- red mango or the driver. But I am very disappointed that I could not get a refund. I am a good customer and I will not be using them again.”

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Posted 2 hours ago

“Worst delivery drivers and worst customer service”

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Posted 6 hours ago

“I should receive a refund to my original account not Uber cash. I use my business account at work and have received Uber cash instead of a credit to my business profile when there is an issue. Yet, they tell me that I cannot use my Uber cash and must use a perosnal card if I go over the weekly limit. That does not make any sense!”

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Posted 8 hours ago

“So just like everyone else we tried cancelling within seconds and we thought we might get a refund because the amount went up significantly from the original discounted price. When my son who placed the order tried to get hold of them they said we didn’t cancel in time and we couldn’t get a refund and no food delivery. We deleted the app please don’t waste your $ or time on this platform. Awful service . They actually hung up on my son and ended the chat. Horrible .”

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Posted 20 hours ago

“Bunch of thiefs”

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Posted 22 hours ago

“They do not have good customer service when it comes down to the contact support. If you cancel an order you basically don’t get the food or you don’t get your money back. It’s highway robbery. Especially if you are a customer that always spends with them. I’ve never had to cancel an order before but they were going to send it to a different location. So I cancelled the order. The don’t credit you for future purchases or they don’t give you your money back. So basically you lose out on a meal and you don’t get your refund”

Helpful Report

Posted 23 hours ago

“I ordered food with Uber Eats and I noticed the amount was wrong so I canceled the order immediately. I did not receive a refund and because the merchant accepted the order within a few seconds (not minutes) not only did the customer service agent say I wasn’t getting the food but because the merchant accepted the order within seconds she told me I couldn’t get a refund. I didn’t know you could openly steal from a patron that way. If I paid for a service I should be able to get the product or a refund. This is so disappointing that someone can have a policy to keep your money without giving you the service that you paid for. And there’s no where that states this until after you request a refund. Please if you like to spend your hard earned money BEWARE before you order Uber eats because they are allowed to keep your money and not give you the product you paid for. I still can’t believe this as I’m typing it, I can’t believe they can do this as a business. I lost my money but I really hope this review helps someone else not lose theirs.”

Helpful Report

Posted 1 day ago

“Ordered from Uber Eats on April 24, 2025 (Order #64E80), spent $79.37, and received... well, not most of what I paid for. Naturally, I expected some form of customer service. Silly me. I reported the missing items right away — because, you know, $80 isn’t exactly pocket change — and Uber Eats promptly responded by doing absolutely nothing. In fact, they decided the best approach was to deny my refund and mark all my follow-ups as “no response needed.” Genius. No phone support, no actual human to talk to, and not even an email option. It's like Uber Eats built an entire system around avoiding accountability. Even with an Uber One membership (because I thought paying for “priority support” might mean something — again, silly me), I was ignored like I’d just asked them to deliver to the moon. If you're looking for a platform that takes your money and then ghosts you when something goes wrong, look no further. Uber Eats has mastered the art.”

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Posted 1 day ago

“I found out that Uber Eats has been charging me for over a year on a membership I did not subscribe to. Be very careful about giving them your credit card info, they will charge you and not even tell you. Then when I contacted them I was offered a full refund for the year's charges, only to be told the next day that they changed their mind and would not be giving me the refund. Worst customer service ever! Don't fall for their scams, they are scamming people!!!”

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Posted 1 day ago

“I ordered and no delivery when i ordered .”

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Posted 1 day ago

“this was my first time using uber eats. i always use doordash and will now forever use doordash. I ordered taco bell last night and the order never arrived. i went and looked at some of my neighbors doors as it’s a townhome so they all look alike. nothing. couldn’t find it. ordered it again. the app said it was delivered but no ring notification, no proof that is was. I went outside and saw the car that had previously “delivered” the food, walked up to her door and asked where she had left it because we couldn’t find it. she said she had left it at a different house # because that’s what the app told her to do. we went and looked for this house number only to find out that our neighborhood doesn’t have that house number. customer support said they can’t give us a refund because there’s no proof it wasn’t delivered. it’s the next morning and we still haven’t found it. poor app. poor service”

Helpful Report

Posted 2 days ago

“My food was never delivered. The photo that the driver took is just a black screen. Tried contacting uber eats through the app and when I tried to get a refund after tapping next the message just said it was delivered. No way to contact anyone through the app and when I find a phone number it says it's not accepting any calls. Wasn't this hard before. I've spent a lot of money with them but I'm now deleting the app. And by the way I tried calling the driver but no luck.”

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Posted 2 days ago

“Estimated delivery time is a joke. My order arrived cold one hour later than “estimate”. When I challenged the driver’s buddy (the driver stayed in the car), he said they had to make an extra stop. So that stop took an entire hour?!? Was it at a bar maybe?? I tried to cancel my order but was warned I’d still be charged for it. So once I confirmed that the order was in fact cold, I wrote negative comments on their comments page and changed their tip to only $1. That was just to make sure they realized it was intentional. I’ll NEVER use uber eats again!!”

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Posted 2 days ago

“I didn’t receive food”

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Posted 3 days ago

“Horrible customer service . I canceled my order yet they charged me full amount . I asked them to deliver my food since they refused to refunded but they don’t.”

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Posted 3 days ago

“Incompetent people. Won't resolve issues. They can't find addresses. I've ordered through them consistently for well over a year and almost every time i have issues. Either they can't find the place. (One driver literally pulled into my area. Decided this can't be the right place. Then proceeded to leave my food at a completely different building.) Horrible service and customer service.”

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Posted 3 days ago

“Terrible service. I ordered two dozen bagels for the staff at our school and it was dropped in the wrong location. That's okay, but they refused to do anything about it because they said they could not reach anybody over the phone. I will never use the service again. Absolutely horrible customer service.”

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Posted 3 days ago

“My food was delivered to the wrong address and I was told that I would not be refunded even though a previous customer service rep told me I would. I contacted support right after the order was made and was hung up on.”

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Posted 3 days ago

“They won't let you change the delivery address after order was placed. Horrible customer servicegoing to use door dash instead”

Helpful Report

Posted 3 days ago

UberEATS is rated 1.1 based on 9,169 reviews