Monsoon Accessorize Reviews

Name: Monsoon Accessorize
Rating: 2.77

2.8 Rating 158 Reviews

45 %

of reviewers recommend Monsoon Accessorize

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Metrics

2.8

Based on 158 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Monsoon Accessorize 1 star review on 24th March 2022

Anonymous

Monsoon Accessorize 1 star review on 29th March 2021

Hussain

Monsoon Accessorize 1 star review on 21st July 2020

Kim Shutt

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been Trying to get a refund with end of May!! Yes, you read right! I have sent the dress back to them which I brought at Gatwick accessorize. I fell ill with COVID and was hospitalised. When I came out - still within my 28 days of purchase. I rung up explained my situation. I at first had a helpful representative on the phone. Since then they have said that they have not received my dress back despite me showing it has been sent. Last 2 reps were less than helpful. I am out a dress and the £40.00!! I am still battling it in October. This Company is everything that is wrong with customer service.”

Helpful Report

Posted 2 years ago

“Ordered a skirt online from monsoon took 10 days to get to shop for click and collect, the skirt was too big so they would not accept at shop as I paid through PayPal you have to download your own label to return. sent back on 1st of month checked tracker and they received it on 7th I phoned on 11th to say I still hadn’t received my payment and she told me I would receive payment within the next 10 days. So from start to finish this has taken 31 days. Not good enough monsoon.”

Helpful Report

Posted 2 years ago

“Atrocious customer services - don’t believe one actually exists, Seem unable to process refunds. Are they in financial trouble?”

Helpful Report

Posted 2 years ago

“Still waiting for a refund. No reply to emails, just automated reply. No one answers the phone, just kept on hold. Absolutely appalling customer service. Do not order online is my advice. I want my money back ASAP”

Helpful Report

Posted 2 years ago

“I am so disappointed with Monsoon UK. I love the clothing but ordering online has put me off ever doing this again. There is no customer service response, no answer to Whatsapps, no response to emails. I tried the Chat line, it doesn't exist. It's like Monsoon has become one big scam! Used to be a top brand.”

Helpful Report

Posted 2 years ago

“I want to return a pair of sandals which are too small and 48 hours after delivery, I am unable to register return and generate a barcode.”

Helpful Report

Posted 3 years ago

“I bought the dress wasn't new, but alread used. Also they don't accept click and collect back in the shop, must be send back via post. I bought another dress same was opened before and damaged.”

Helpful Report

Posted 3 years ago

“I am very unhappy. Bought a pair of earrings at Gatwick airport, and they broke after using them twice. Contacted customer service to get a full refund. They refused to give me a refund because I bought the item in a store. So I was told I need to return it to a store even if it means 2.5 hours travel for me to the nearest store (Romney Marsh to Tunbridge Wells) and in petrol would cost more than the actual item. If there were more stores across the UK I would understand your policy, but why can't I get refunded online for my purchase that is blatantly faulty, when I am not able to travel that far to a store??? I found the customer service very rigid and unreasonable. I wouldn't buy again and wouldn't recommend it to others either. Very disappointed.”

Helpful Report

Posted 3 years ago

“I've returned dress 6 weeks ago and still waiting for a refund. Emaild and called Customer Service multiple times- been told refund been issued, even have an email stating my money will be on my account in up to 5 working days(this been sent to me on the 22nd December 2021), called on 4th January-no one could help me with a refund, been told to call on 12th January, then spoken to someone from customer service on 13th January- been told your refund been issued yesterday (on the 12th January) but... Still no refund to be seen and it's 20th January 2022 at this point! Absolute joke this is! I have proof of postage(return), confirmation that they've received package and emails stating refund been issued when it wasn't! Paid £127 and I simply want my money back. I've contacted PayPal and opened case against them as it's absolute waste of time to speak to Monsoons customer service-to say they don't care (nor they have any idea how to solve the issue!) is huge understatement.”

Helpful Report

Posted 3 years ago

“Trying to return an online purchase and they don’t recognise the order number to send a return label. Customer service email is not recognised nor is the telephone number given. Time is ticking and eventually the return date will pass and I will be left with an unwanted not up to standard so if anyone can help please do”

Helpful Report

Posted 3 years ago

“Still waiting for a refund from Monsoon for items returned 14th Dec. I hve the postal receipt as proof of return. Very slow to return emails, not great customer service, no contact number to call. Not very good so far…”

Helpful Report

Posted 3 years ago

“I live near Boston and I bought a dress from Monsoon's online store in early July, 2021. Several weeks later, I discovered it was shipping from China. Ok. At the beginning of August, United States Postal Service Tracking let me know it had arrived on the east coast and my package was on its way. Sadly, it was delivered to an address in Boise, Idaho. I wrote to Monsoon's customer service department and got no response. I suspect I will never get the problem resolved. I wish I had read the reviews before buying anything. This purchase was a disaster.”

Helpful Report

Posted 3 years ago

“Terrible customer service. When you make a purchase don’t dare ask I for a larger bag 💼 a light floaty dress was stuffed into a small paper bag that was more suited to a pair of tights or something of similar size monsoon Buchanan Street Glasgow is not a good shopping experience get your act together Customers Do Mater .”

Helpful Report

Posted 3 years ago

“I bought a dress in the Oxford Street store for £26 without a tag on it. The shop assistant processed it at the till by putting in the code from the stitched in label and I paid with my credit card. I tried it on at home and it didn’t fit so I went into the St Paul’s store to return it. I had the receipt by the way. The store manager at St Paul’s (Vicky) refused to process the refund because it didn’t have a tag on it. I said to her that I bought it without a tag, at which she raised her voice saying ‘DON’T BE AGGRESSIVE’. She refused to process the refund and said that I need to go back into the Oxford Street store so they can check the CCTV. When I said that seems unreasonable she continued to call me aggressive whilst pointing her finger at me. When I said that the customer service was appalling, especially since it was her that was pointing her finger at me, she said she knows what’s she’s been doing as she’s been in retail for 19 years. She also asked her assistants to refuse to respond to me when I questioned why they would need to check CCTV for me to get a refund. I just cannot believe how atrocious the customer service is. Just completely shocking. I’ve been a loyal customer for years and can honestly say the experience with Vicky has put me off ever buying from Accessorize again.”

Helpful Report

Posted 3 years ago

“Monsoon service is below Zero, Monsoon's current customer service is the lowest form of service. They are far too busy sitting home watching daytime tv and can't be asked to help. The clothes are of poor quality. The owner Mr Simon needs to read these reviews because his company is on the brink of going completely downhill. I'm still waiting for a £39 refund, Monsoon was quick to take my money but when when it comes to refunding for an item that is worse quality than a cheaper high street store this is questionable. Rest assured an email is on its way to Monsoons CEO and watchdog as well as Trading standards, not to mention on Twitter and facebook too.”

Helpful Report

Posted 3 years ago

“Since 2019 I have rang, texted and emailed about my reward points. I’ve never had any. I spend in excess of £500 a year here. All that’s happened is I’ve been fobbed off by the customer service . I even went In store and had them put on with confidence but when I went online zero. I’m done with them, I no longer order anything I don’t care how nice the items are. No wonder they are struggling- poor customer service aswell as ridiculooooous prices.”

Helpful Report

Posted 3 years ago

“Awful customer service, returned 2 items and they refused to refund one of them due to marks and a hair on the jacket. The jacket had been tried on for a minute. Absolutely ridiculous and very disappointed as had spent a large amount of money with them and only returned a couple of items. Will never purchase from them again.”

Helpful Report

Posted 3 years ago

“Really disappointed, I tried to exchange a flower girl dress as we had to postpone our wedding ceremony. I was told there were no exchanges being processed until the stores open (if I had known that I would never have ordered!) and that could be after the date of our ceremony. I asked could I have a refund so that I can purchase the size I need online, I was told no because its outwith the 30 days. Seriously, I though given the current circumstances someone would understand. Really gutted. Needless to say I'm done with Monsoon. Really unnecessary on their part.”

Helpful Report

Posted 4 years ago

“I received a gift for my from my son monsoon sparkle butterfly shoes she only wore them once and the butterfly came off my daughter was so upset she doesn't want me to even attempt to fix it she has a handbag that matches and hair clips she doesn't want to wear anything she is scared it will break as soon as she wears it”

Helpful Report

Posted 4 years ago

“I now have £20 worth of loyalty vouchers which I cannot use as the checkout tells me my card is invalid! Even though the vouchers and card number appear at the checkout and clearly are valid! Customer service are useless. At first I was led to believe that mine was a problem specific to me, but my last message from customer service seems to indicate that this is an ongoing problem. I note that other people leaving reviews have had the same problem. Then today I actually received a flyer from Monsoon promoting their loyalty scheme! I really am beginning to wonder if this loyalty scheme is actually real or just a scam to get people to spend more. I suspect my vouchers will have expired by the time they fix their system, if indeed it is ever fixed!”

Helpful Report

Posted 4 years ago

Monsoon Accessorize is rated 2.8 based on 158 reviews