Under Armour Reviews

1.6 Rating 279 Reviews

15 %

of reviewers recommend Under Armour

Company Reviews

Questions

Metrics

1.6

Based on 279 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

How is Under Armour returns process?

Customer Service

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How is Under Armour returns process?

Helpful Report

(3 weeks ago)

Greater than 100% of reviewers feedback is Under Armour returns process could be better.

Helpful Report

(3 weeks ago)

0.00%

Industry Average

“ Terrible customer service. after being transferred to a call center in India, where the customer service folks didn't speak english only to be told that i could not exchange the shoes for another size until the shoes purchased were returned. returns are taking any where between 2-4 weeks. based on the comment below, likely NOT GOING to take place. ”

- Brad G

“ Now I have paid twice for items that have been returns. ”

- Brent

“ After my 2nd box since they didn't ask questions like if I need neutral or stability sneakers, I was told my returns from the 1st box looked used and didn't have the tags on. ”

- Liberty Snyder

Under Armour Reviews

Returns - Difficult