Name: UNIQLO
Rating: 1.70

“I ordered a jacket from this website 2 days ago. I paid $32 for the jacket. I recurved an email today stating that the same jacket that I ordered is now on sale for $19. I attempted to get the price matched, only to learn that the company does NOT price match their own prices if you order online. That doesn't make any sense to me. I also looked into returning the item for a refund, but they don't give full refund, they charge $12 to send items back. They have no stores open to accepting refunds and have no customer service open to speak with. I will not make the mistake of ordering from this company again.”

Helpful Report

Posted 4 years ago

“I ordered something and, because of COVID, I didn't pick it up and the money was refunded. Today I see that they say I picked it up, which I didn't, and am now being charged.”

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Posted 4 years ago

“Quality of the apparel, Great designs and lots of colors to choose from. Looking to purchase another chino pants once stores are open. Great all-weather jackets and parka.”

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Posted 4 years ago

“Shipping times are not what they say, made two orders and have not received anything for over a month and there is no customer service. Do NOT order from here its a SCAM Website.”

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Posted 4 years ago

“Love UNIQLO products and bought $100 worth of tops yesterday. There was a “buy 2 get 1 free” graphic tee sale but I realized that 1 hour after purchasing 2 graphic tee’s. I emailed asking if they could modify my order and add the third graphic tee (it would be free bc of the current sale) and I provided details of that shirt I wanted. Here’s their response, “... we are unable to make any modifications to your order. When placing an order we offer several opportunities to review the items, payment, and shipping details prior to submitting your order so that you can ensure the information is correct and to your satisfaction.” That is terrible customer service! The sale is still live and I’d emailed before my order was even processed.”

Helpful Report

Posted 4 years ago

“I ordered $104 worth of clothing (6 items) and I received one package with only two items. I gave them two weeks to deliver the rest because of the whole COVID-19 situation. I finally emailed customer care and they said it was delivered through USPS, but then said it was FedEx,their mistake. I used the tracking number on the FedEx website and it showed that the package was left outside my door. FedEx didn't knock or ring the doorbell. I did not leave my house that day because of self-quarantine. My package was stolen and i=I notified Uniqlo. They said they could not reimburse me or send me another shipment because it was considered a "successful delivery" to them. How cruel! $80 worth of clothes gone. Uniqlo does NOT care about their customers.”

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Posted 5 years ago

“Ordered the Ultralight Down Jacket and it was at my door less than 24 hours after purchase. Can't comment on the quality yet but the delivery service was incredible.”

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Posted 5 years ago

“Made a purchase on a Wednesday and the shipping time they claimed was 3 to 5 business days. They ended shipping my order several days later than they said and according to the tracking number I will receive the package in a total of 8 business days. Because of this situation I won't be able to receive it. I made a claim by facebook, by email and by phone and they don't give any answer. Their customer service is a complete disaster. They are scammers, don't trust this company and don't ever purchase from them online.”

Helpful Report

Posted 5 years ago

“Made a purchase on a Wednesday and the shipping time they claimed was 3 to 5 business days. They ended shipping my order several days later than they said and according to the tracking number I will receive the package in a total of 8 business days. Because of this situation I won't be able to receive it. I made a claim by facebook, by email and by phone and they don't give any answer. Their customer service is a complete disaster. They are scammers, don't trust this company and don't ever purchase from them online.”

Helpful Report

Posted 5 years ago

“Been a Uniqlo fan for years and have bought several things from London, Hongkong and Singapore. Was very excited when it opened in India. Was in for a shock !! Horrible quality in Delhi/ GGN stores. Within a week down feathers have started to peep out. Neither is it warm. Wonder if they are trying to fool the Indian customers with low quality while keeping with the high prices !! Wake up people... they are fooling us !”

Helpful Report

Posted 5 years ago

“Poor customer service. Never again.”

Helpful Report

Posted 5 years ago

“I bought this jacket, and the first day I used it on the rain it stained as per pictures. When I asked for a refund the answer I got from Uniqlo was: "We can understand the frustration caused, unfortunately, as these marks are caused by the natural characteristics of the feathers this would not be deemed as faulty. We would like to remember you that lightweight jacket are added water-repellent coating that repels only light rain." The product is faulty, Uniqlo knows is faulty and will not refund me.”

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Posted 5 years ago

“I love this company as it has good quality clothing as I had ordered a jacket from here and came in less than 3 days”

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Posted 5 years ago

“Hi, purchased men's wind sheater from Cyberhub Gurgaon. After wearing just two times, it's pocket lining tore from the bottom due to bad quality of cloth/stitching. When I tried to get it changed from Vasant Kunj Mall outlet, they simply refused and asked me to go to Cyberhub. One cannot expect such bad quality or service from a brand like Uniqlo. Really disappointed.”

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Posted 5 years ago

“It has been over a month since I sent a return and still not received my refund. The emails I receive when I complain about this are rude and dismiss it is clearly considered standard for it to take this long. Awful service!”

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Posted 5 years ago

“Return proces is impossible. I wanted to return an unworn item. Instead of servicei was treated to arrogant and disrecpectfull staf. STore Amsterdam Netherlands NEVER AGAIN!!!”

Helpful Report

Posted 5 years ago

“For all you dissatisfied customers - Tadashi Yanai is a Japanese billionaire businessman, the founder and president of Fast Retailing, of which Uniqlo is a subsidiary. In June 2019, he was ranked as the 31st richest person in the world by Forbes, and the richest man in Japan, with an estimated net worth of US$24.9 billion.”

Helpful Report

Posted 5 years ago

“For all you dissatisfied customers - Tadashi Yanai is a Japanese billionaire businessman, the founder and president of Fast Retailing, of which Uniqlo is a subsidiary. In June 2019, he was ranked as the 31st richest person in the world by Forbes, and the richest man in Japan, with an estimated net worth of US$24.9 billion.”

Helpful Report

Posted 5 years ago

“Uniqlo has an option to use GiftNow. If you use GiftNow, they will apply an estimated tax base on the highest sales tax in the country, with that honor belonging to California (12%). The tax is applied regardless of whether your state charges sales tax on clothing or not. If the recipient lives in a state where no sales tax is charged, the recipient receives the tax amount in the form a gift card. This is done without your prior approval. So if you send someone a gift costing $200 you will inadvertently give the recipient an extra $24. If the recipient never redeems the gift card, guess what? Uniqlo benefits from the unused amount.”

Helpful Report

Posted 5 years ago

“Uniqlo has an option to use GiftNow. If you use GiftNow, they will apply an estimated tax base on the highest sales tax in the country, with that honor belonging to California (12%). The tax is applied regardless of whether your state charges sales tax on clothing or not. If the recipient lives in a state where no sales tax is charged, the recipient receives the tax amount in the form a gift card. This is done without your prior approval. So if you send someone a gift costing $200 you will inadvertently give the recipient an extra $24. If the recipient never redeems the gift card, guess what? Uniqlo benefits from the unused amount.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

UNIQLO Reviews