UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,150 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,150 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2 days waiting in for a collection. Staff at their call center given 2 wrong addresses for pick up. How can this possibly happen?? Worse company I have ever dealt with. Train your staff!”

Helpful Report

Posted 4 years ago

“Horrible service- Do NOT use them! Worst courier service in the UK. NEVER use them! I thought UPS was one of the best courier services in the world ( if not the best). I was completely wrong. I can easily say UPS is the worst courier I’ve ever dealt with ( excluding national mail services ). This review is about an international shipment- but I can see even domestic shipments are very bad, based on reviews. - Their website is useless and it’s so difficult to navigate. When you log into your account things get much worse! SO confusing. -They never came to collect my letter. I immediately logged into my account only to see that collection was ‘unsuccessful’- no further explanation. - I thought let’s give them a second chance and I tried to re-arrange the collection. Nothing- the system doesn’t let me reschedule the collection! - After reading all the reviews here I decided to cancel my shipment and collection. - The system didn’t let me do any of the above- it’s really rubbish. - I emailed customer service and their response, not empathetic at all, was to give instructions where to click on the website to cancel the shipment- as that I hadn’t done this already myself. They also said they can’t cancel it from their end; this is outrageous! - I replied saying they must cancel it themselves as I can’t do it online and demanding my shipment and collection money back ASAP. - I’m waiting for their response now. Apart from all the above, the confirmation email they send and the information on the website is terrible. You can’t even find how much you paid for the shipment and the charge for the collection wasn’t stated during payment. UPS why is your website, service and customer service so bad?! Do you really want to lose thousands of customers? Or is it that you don’t care about residential deliveries and you are mostly used by companies and not individuals? All of us who commented here will never use you again. Do something if you want to keep existing. And give me my money back ASAP!”

Helpful Report

Posted 4 years ago

“Sat in all day waiting for delivery of a parcel that left depot 07:30 thirty miles from me. Tracking website just said delivery by end of day every time I updated it. At 19:30, TWELVE hours after it left for delivery, it updated to say parcel was being returned to depot.!! Delivery delayed by 1 business day, estimated delivery by end of day. No reason given for failure to deliver. I've had various couriers recently, but UPS are by far the worst. And now having changed plans, I won't be in to receive the parcel IF they do manage to arrive.”

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Posted 4 years ago

“Great company from start to finish thanks Ups . Very well priced and an excellent service all round 💯”

Helpful Report

Posted 4 years ago

“The worst courier company in the UK”

Helpful Report

Posted 4 years ago

“I was driving down route 420 going south in Delaware County when an ups truck came out of a side street cut right in front of me and stopped dead. He was right in front of me, so I didn't have time to go completely around the driver, it was like the driver did this on purpose so that the right side of my bumper hit the truck. the driver got out of the truck and looked at the damage. So I asked him about it and he said there was none, and drove off. i gut out of my vehicle and saw that there was damage to mine. I called the company and all the responses I was given is the need to make a throw investigation. One of the supervisors called me and said the matter is still under investigation, and haven't heard from them since. I hope that I do soon or I will spread this all over Facebook and wherever else I can. So if ups is reading this complaint, be it known that I will take this to the ends of the earth, to get my satisfaction.”

Helpful Report

Posted 4 years ago

“UPS IT S THE WORST COMPANY I EVER WORK WITH! I’m trying to call and email them for over than one month and they literally don’t give a s**t. They lost my package with an har drive inside, with ALL MY DATA because when the package arrived at my home address I wasn’t even home, I was at work and they told me that I signed for it. How? Explain me... So guys now every single time when I’m calling them they just telling me to wait and to send more proofs through fax. This is disgusting, Im not gonna use ups never in my life! Terrible service!”

Helpful Report

Posted 4 years ago

“It takes 11m37s over the phone to organise a collection that was prepaid online (ie. they already have all the details of sender and destination, but still need to ask for these again after they said they had them...) UPS is not in the 21st century”

Helpful Report

Posted 4 years ago

“Worst company ever. Twice the delivery person left notices at the door when I was in the house. I have no idea why they could not knock but found it easier to just leave a note and say there was no one. I also wonder why they did not call on both occasions when they had my number. The second time that they attempted to deliver, they called me and I had just gone to the shops. I advised the guy that I was ten min away and could rush home to meet him. He was not prepared to listen and I wondered why he had called in the first place. I have seen this afternoon that they left a final notice. Having just looked at the reviews, only 4% would rate UPS services as excellent. Today I join the 92% on TrustPilot who say they are very bad. It is so disappointing that after waiting for a whole week the only message you get is that they will not attempt to deliver again.”

Helpful Report

Posted 4 years ago

“They don't seem to care about the people they are delivering to. UPS sent me an email saying that they would deliver my parcel the next day, by the end of the day. This meant I was committed to saying in all day. The next day no delivery At about 19.45 had an email saying they would deliver the next day. No comment at all about the non delivery. No apology. Again delivery would be by end of day. It did arrive. Is it too much to say sorry when you don't deliver? Why can't UPS be more precise with delivery times? Other delivery companies give accurate times down to two hour slots!”

Helpful Report

Posted 4 years ago

“This company genuinely needs investigated. I've never seen such negligence when it come to customer service. UPS employees actually told me that the trackers doesn't work. The customer service can't contact other departments within the organisation. I paid the import tax and its still telling me I owe money. Its a circus, I'd laugh if it wasn't so serious. I don't actually think they deliver a single parcel on time, actually I think you should just be grateful you get it at all!”

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Posted 4 years ago

“Worst company every, dont ever use them, I've updated my adress 4 times ffs what the hell is wrong with you guys honestly, and its gonna take 2 days to process that now and probably still wont get it right, just close your doors guys you are a failure to the mailing service, not to mention your employees are lazy af and wont walk 10 feet to a door, like I said close your doors and give up, I haven't found 1 good review for you either like that should be a big red flag that your company is not working, I'm thinking about sueing you guys for all the headaches you've caused me over the years with your stuupidity.”

Helpful Report

Posted 4 years ago

“I bought a present for my sons birthday, who lives miles away. Ups were the parcel service. Delivery day specified, my son stayed in all day to receive parcel. 9pm came and no delivery. Tracking gave no update. Tried to contact ups and phone message stated that they were not taking calls until further notice. Email contact was just a list of generic menus, no way of writing anything. Customer service non existent. Contacted the suppling company and they offered me a replacement item, no quibble, but it would be sent by ups. Four days later and still no tracking info for this second parcel. Missed my sons birthday. Kicking myself and should have bought through amazon, they have never let me down on hundreds of deliveries. Only went elsewhere to save £30 on the item price, more fool me. Also, had an email from the supplier stating yhat ups were a generally a good company and only had 1% of parcels go missing. That one in every 100... multiply that up to the hundreds of thousands of parcels ups deal with every day and they have a serious problem. DONT USE ANY COMPANY THAT DEAL WITH UPS. Be warned”

Helpful Report

Posted 4 years ago

“i had 2 different delivery from well know company and now both parcels have disappeared one laptop and clothes both have been lost the laptop took 4 mouths as ups was investigating the loss and now they are investigating the clothes being delivered to a place in scotland and i have to wait for my refund or new order until the investigation has be done never iagain will i pay for ups as quick delivery”

Helpful Report

Posted 4 years ago

“This is the worse service ever! This the third time that a package to be delivered has been on the truck and does not show up when expected. They keep showing that it’s in the area to be delivered for about 7 hours and when it’s 9 pm, (end of expected delivery) time, it still does not arrive. Avoid using UPS if possible since they are not reliable.”

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Posted 4 years ago

“Man, I paid $132.00 for some Air Jordan's for my son and tell my why the box came in all damaged..that's not even the worst part... the JORDAN BOX IS SPLIT down the middle!!!! SCREW YOU UPS. Y'all suck...bad. It won't even let me upload a picture either.”

Helpful Report

Posted 4 years ago

“this is the worst company for deliveries ever, they are unreliable and when you call them they cant even offer a solution and no way of collecting the goods. specially when the order is urgent. All they can say is sorry & they have no care for the customer & tracking is rubbish.”

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Posted 4 years ago

“No attempt to knock on the door me and my family been up since 7 am. We have a huge black doorbell on white door too that rings 3 rooms in the house and no attempt was used to use this let alone our letter box that we hear even when were sleeping. Just a papper through the door to spend money to travel to pick it up. I couldnt add photos or video because it dosent give me a option too it just says would you like too. Etc etc”

Helpful Report

Posted 4 years ago

“UPS must be the most unreliable courier company operating today. Appalling service all round. I have never had a positive experience with UPS - if you have then you’re indeed lucky. By turn they have lost, mislaid and incorrectly sorted parcels; attempted delivery when they clearly had not and made free-and-easy with delivery dates. Do the management ever look at reviews or police their employees performance in the field? Compared with companies such as DPD they’re a joke and should not be allowed to operate.”

Helpful Report

Posted 4 years ago

“2 months and still they can’t find my parcel or refund my money I wonder how they still running a business their link for complain doesn’t work customer service just take messages but can’t act eventually they send me link to complain that work and investigate I filled it and been told me to wait 8 days for investigation again nothing happened wrote back to them again they ask me to fill in another form to claim money back my experience with them is to avoid at any cost rude and unprofessional”

Helpful Report

Posted 4 years ago

UPS is rated 1.2 based on 2,150 reviews