UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,137 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,137 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently moved to a new condominium - the condo is new (part of the building is still being finished). I needed a broom for my new apartment and ordered one online. I ordered several items actually. They were all set to arrive 4 days prior to today. The other items arrived when they were supposed to. The broom has not. The only difference between the other items and my broom is that UPS is responsible for it's delivery. My condo, like many, has a package drop-off. It is an automated locker system where delivery companies leave packages. The automation notifies the tenants of the delivery. Then we punch in a code and receive our packages. FedEx, Amazon, AND USPS have all seemed to have discovered the hidden location of my package center. "Hidden" meaning directly next to the leasing office, which is on the corner of the street. The package center has a sign on the wall next to it that says, "PACKAGE/DELIVERY DROP OFF". That sign is illuminated and visible from the street. As I stated, everyone else has seemed to have found it. I can not tell you anymore information as I have no way of communicating with the driver. I only know what he/she is reporting: "delivery attempted - unable to deliver". I have received that message each night of the last 4 attempts. Each time I receive the message I call UPS, speak to someone and ask them to inform the driver that there is a package drop-off location that is currently functioning and available. Each consecutive day I am given the same message. Also, each time I call, I am connected with a person who repeats to me exactly what the automated message already says. The person on the phone assures me that the driver will be notified and that I will be given a call that night or the following day before delivery. I have never been contacted. The driver, I am being favorable here, doesn't seem to get the message. The night of writing this review, I was for some strange reason unable to track the package and get an ETA of delivery like I have before. This is curious. As a former employee of UPS I know that package tracking is something taken quite seriously (to control theft and loss of packages). So I was intrigued and decided to wait for the driver to arrive. Usually commercial stops are performed first of the day and residential is at the end. So I waited until around 5pm (the time the package was recorded as 'attempted' in the past). No driver. No attempt. No email. I am more intrigued. Now I am curious as to where the driver even is. I wait the rest of the day in a common area that has windows to the street, and I watch. A UPS truck shows up around 9-ish (pm obviously). I am actually kind of happy I finally get to pick up the package and speak with the driver about the difficulties with the delivery. He/she pulls into the parking garage - on the other side of the building (opposite side of the package delivery room). He/She gets out and walks over to a door that would lead you into the common area of the apartment and attempts to open a door that is ALWAYS locked (it is a security door with a card swipe access). The driver turns on heels and gets back in the truck. I hurry down the hallway hoping to catch the driver, but by the time I get to the same door, he/she drives off. I walk back to my apartment, now quite upset. Before I can get into my unit I receive another message: "Delivery attempt - Unable to deliver". I write this letter, absent of profanity, as calmly as I am able, hoping that someone reads this favorably. Whether they be someone in UPS that can solve the problem, or someone researching UPS to understand how badly this company can/does function at this time. Regardless, this is the only avenue I have left to report a completely delinquent service provider. I have attempted avenues within the company and that proved less than pointless. Now I will put this review on any site that will allow it. At least this, I am told, is supposed to be therapeutic. I am actually feeling like I am calling for help in a cave.”

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Posted 3 years ago

“I cannot be bothered to write everything , I’ll keep it short . I ordered an iPad from Amazon U.K. , to be sent to France ( seems better idea as I live in U.K. so any problems it’s easier to return ). IPad arrived in France fine . Delivery driver apparently tried to deliver on Friday 4 th Aug, but couldn’t find my mum’s address. Ok -it’s a bit unusual as no house numbers etc but here in rural mountains it’s pretty normal . Other delivery companies carry phones and call - residents go and meet them or give directions . Saturday I rang UPS and chose a delivery point. I did ask about calling - their drivers can’t as not issued with work phones . Since then UPS have been nothing but incompetent. On three occasions the advice had been it will be delivered by end of day , but no show . Tracking shows it’s done literally thousands of miles being taken around France - last update shows it’s 480 miles away ( about 780km). I contacted Amazon on a few days ago as calling was so stressful . You couldn’t write this stuff without it seeming far fetched. I had no choice about the delivery company . An Amazon rep is chasing it now , I’ll get my money back if needed so I’m not stressing. I’m utterly amazed at how incompetent UPS can be . I am still waiting for iPad to be delivered to the same location I chose nearly a week ago.. My advice : NEVER USE UPS …”

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Posted 3 years ago

“Like clockwork UPS has once again demonstrated severe incompetence. My immigration lawyers shipped a visa approval notice which I need for an interview at the US consulate. It was shipped via UPS on July 26th with a promised delivery date of August 4th. My interview is August 23. It didn't get delivered August 4th. A week later I started calling and after several calls that each went nowhere they told me they lost the package. What. The. Actual. F***! My lawyers thankfully had a copy... But it's not an original document so I hope the consulate won't have a problem with it. I've never experienced this level of terrible service before. Oh wait... Yes I have... From UPS when I made the mistake of selecting them to deliver an Amazon package and got it 4 months later. Terrible company run by incompetence and apathy. Steer clear. Use FedEx.”

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Posted 3 years ago

“The tracking system is terrible. The phone automated system is awful. Do not use UPS.”

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Posted 3 years ago

“I wish you could write a review without having to give a star. This one star rating is so far above and beyond what they deserve. Firstly, it cost nearly €75 to get a usb key shipped from Brussels to Cork in Ireland, for that sort of cost for that size and weight package you would expect it to arrive quickly and without fuss. UPS received the package @ 12:50pm on 28/07/2021 and I am sitting here writing this on 12/08/2021, late afternoon, just off the phone with UPS and still haven’t received the delivery. That’s over 2 weeks. So believe it or not this is the short version, A week after the order I logged in using the tracking number to see where the package was as I had expected it before then. The tracking said it had been delivered and signed by someone called Liam. This was a problem as no Liam worked for my company. I called to each of the neighbouring companies to see if they had signed for it, for some reason, but nobody had. I called UPS to get an automated message and entered my tracking number, to my surprise I was told it was on the way which contracted the online system. I contacted the supplier and they checked and told me it was showing on their UPS log in that ‘the address is incomplete and that they were attempting to update the address”. I confirmed the address was correct and they contacted UPS. At the same time, I continued to try and contact UPS, I had to sign up to an account I didn’t want just to get more details online only to find I needed an InfoNotice number to change so that I could collect it from the depot. Of course, this wasn’t possible because I didn’t have an InfoNotice number. I followed up with an email to UPS and telephoned. I eventually got to speak to a human as opposed to an automated message. When I did I was told that they did try to deliver it but the driver couldn’t find us. This is despite the fact the address did include the Eircode and according to the online tracking it was delivered. I gave the details again and was told it would be delivered the next day. The following morning, I got a reply to my email apologising and saying that the package would be delivered before the end of that day and that the automated message was because the tracking number was reused which was seemed strange to me as they hadn’t even delivered my package yet so why would they reuse the number. However surely now I was going to receive it, after all the supplier had confirmed the address and Eircode, I spoke to a customer service representative and I had an email confirmation. Two days later no delivery. Frustrated I logged in again online to find it saying only that the address change was confirmed, again strangely enough this was after it said it was delivered. I am not sure how they can say it was delivered then say address change confirmed and then waiting for delivery again. I called UPS again and deliberately answered the questions wrong so I could get to speak to someone. So finally, I should be able to get my package as all I had to do was ask the person to arrange for me to collect it from the depot. Oh boy was I wrong. I asked could I just arrange to have it collected from the depot only to be told that they would need to raise an investigation and that they would send me an email straight away and to follow the instruction on that. I asked again can I not simply collect it and was told that I would receive the email straight away and to follow that. I asked can they confirm it was in the depot only to be told yet again they must raise an investigation I was very careful calling out the email and spelled it slowly letter by letter. Two hours later no email. Trying my best to stay calm and professional and called them again. This time I was asked why did I want to raise and investigation? I tried again and told them all I want to do at this stage was drive the 2 miles to the depot and collect the package as the delivery was now extremely urgent as it was delaying the completion of a project for a client. I was then asked was I the shipper? as it is the shipper who needs to raise the investigation. I repeated, albeit at this point with the calm professional exterior beginning to slip, that I just wanted to collect the package and that I hadn’t said anything about an investigation and that it was the representative only an hour earlier said they were sending the investigation link to me to fill out. Now I was been told I needed to contact the shipper for them to raise an investigation. How on earth are these amateurs one of the largest couriers in the world.”

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Posted 3 years ago

“No attempt at delivery, delivered to shop who was still using Covid as an excuse not to open after complaints made he refused to give me the parcel, i therefore asked seller for a refund awful experience do not ever wish to use again. Customer Services based in Guatemala.”

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Posted 3 years ago

“No attempted delivery of parcel. Lied that they attempted, no delivery note, customer services are terrible, really really bad company.”

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Posted 3 years ago

“This company UPS Canada has a very bad service from all services and the employees lie and steal the goods and I called them more than 20 times and I have the names of the lying employees in addition to stealing money under the pretext of the delivery service. I wish the Canadian government to close all the branches of this notorious company because their companies are offices To steal goods and citizens' money, and I will file a complaint against them in the Canadian courts”

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Posted 3 years ago

“Ups lost my parcel worth over 1.000£”

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Posted 3 years ago

“I wish there were an option to leave zero stars. The most incompetent delivery service out there. i ordered a very expensive dress for an event and paid for express shipping only for the parcel to arrive 4 days after the scheduled date. Upon using their service to return the dress as i obviously did not get to wear it to said event, my dress never reached the store and only after me contacting UPS to find out whats going on- was i told my parcel has been “disposed of”. I now go out of my way to email companys and ask what courier they use, and if the answer is UPS i simply take my business elsewhere. Abominable.”

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Posted 3 years ago

“waited in all day for parcel-trcking showed out friday-by 10pm,by 10pm it changed to on way-no defined delivery date called them and fed a few stories about lorries going to wrong depots IF you consider using them just close your business now as they will generate really bad feelings from your customer base-enough to make them go elsewhere-worst courier company in the uk by a country mile”

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Posted 3 years ago

“In over 40 years of business this has to be the worst company I have ever come across. Avoid. they deserve 0 star rating.”

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Posted 3 years ago

“Dont anyone use UPS As they are the worst company on record ,paid money for parcel to go Abroad they promise delivery in 4 days still after 2 eweeks parcel still not delivered asking for more money ,more excuses would be quicker to walk with it ,there customer service is dreadful so any one who is thinking of using this company ,please think again. Mrs brenda Handy Uk”

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Posted 3 years ago

“By a very, very far margin, the worst courrier service I’ve ever dealt with. Avoid at all costs; I would choose crawling to get a package delivered over UPS. Agonising experience is an understatement!”

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Posted 3 years ago

“I shipped something with UPS. It never got delivered. When I contacted them, they keep saying it was delivered. There was no proof of signature and the person this was delivered to was not the recipient. My package was going to the Caribbean, they delivered it to Georgia, USA. They didn't even make any effort to relocate the package. They were reluctant to even start an investigation when I reported that it was not delivered. It too me a week of numerous phone calls and emails to get them to reply saying, the package was lost/damaged. I would say it's a horrible, costly service and one should AVOID this.”

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Posted 3 years ago

“About half of the items that Amazon sends me via UPS don't arrive or arrive at the wrong address. Sometimes they arrive at an address in my town that ends in "Road", My address ends in "Lane". Sometimes they simply disappear. The UPS tracking confirmation for my most recent undelivered item stated that my package was "left at other" "by driver discretion". Of course the address that Amazon printed on the package was not "other", but an actual address that included the town, road, house number and zip code. I never have problems like this with items shipped by Fed Ex, Prime Delivery or services like Door Dash. I find it hard to believe that in this era when anybody with a smart phone can look up and find your address that so many UPS drivers seem to find delivering a package to the address that's clearly printed on it's label an impossible mission.”

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Posted 3 years ago

“Received a package that had been opened before it was delivered. The tape was cut and the packaging inside was torn like someone had been going through my package before it was delivered.”

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Posted 3 years ago

“Hi wanted to share my deliver experience today from ups. In the past did not have anything good to say but today the ups driver actually rang the door bell. Once I got to the door he was in his truck I picked up my envelope and he waved. Wow I was impressed. He”

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Posted 3 years ago

“Worse company. I sent the parcel in January and still awaiting for full refund, as it has been lost and never found. Every time I call they give a different answer and excuse, but never give me the full amount back.”

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Posted 3 years ago

“They drivers the laziest worker on earth I guess. If no buzzer code they will not attempt to deliver ur parcel. Today, I scheduled for pick up and our building security called me that UPS driver is coming to my suite. I went out to my door with my parcel and left my phone in my bedroom . I waited for few minutes then I decided to get in to my bedroom to call security. I saw a missed call number and called security and he said driver left. Security said that driver left coz he called me and I didn’t answer my phone. He not supposedly call me, he should go to my door to get mu parcel.”

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Posted 3 years ago

UPS is rated 1.2 based on 2,137 reviews