UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,066 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,066 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just lost two huge potential sales thanks to UPS. I sent two product samples to Nashville. Both were lost in the warehouse in Nashville. Business moves fast, so the opportunity is gone. I sent another product sample to Texas and it was blocked due to paperwork. I used the same paperwork I've used for the past year. They claimed there was no paperwork. I provided it digitally. They still rejected it. Another huge potential sale lost. UPS is totally unreliable for business. I'll use DHL or FedEx in the future.”

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Posted 1 year ago

“Do not use UPS ever They have fobbed me off and lied directly to me for months. They now claim I cannot retrieve my parcels as too much time has passed. They know were the parcels are but have abandoned them. £18k worth of goods abandoned. We may lose our business over this. AVOID AT ALL COSTS”

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Posted 1 year ago

“Driver was to lazy to get out of their f***ing truck and ring my doorbell. Wouldn’t deliver because I needed to pay a import fee or something. I paid online since I knew they wouldn’t ring or knock to collect the next time either, and also left a complaint with a online rep. they told the company I ordered from they made another delivery attempt, but they didn’t. The person I complained to outright lied to me and screwed me over. They emailed me and said they told the local branch to make sure they delivered it the next day, instead they actually told them to hold for pickup!!! I waited for at least to days, tracked my package and had to talk to the virtual assistant to find out it was held for pickup!!! This is gross unprofessionalism.”

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Posted 1 year ago

“Their customer service is one of the most disorganised I’ve ever experienced. The individuals I spoke with on the phone were friendly enough and tried to be helpful, but it’s clear the overall management and leadership at UPS is absolutely horrible. It took me 2 hours (!!!) of phone calls to get the help I needed. I would call their general customer service, they would ask me for my tracking number, etc, and after all that would transfer me to another department. Then I’d have to explain the same situation yet again (that the package I’ve sent using UPS Express has gone missing and there are no tracking updates whatsoever). Then that department would tell me I need to “file a claim” online and asks me for my email address so she can send me a link (don’t you have my email already if I just gave you my tracking number?). Instead of helping to fill out a claim for me through the phone I now needed to do this myself through the email link which is fine. I click the link and (because clearly UPS doesn’t check to see if their website pages are working correctly or updated) I’m not able to select the option “Sender”. The only option available to click is “Receiver”, even though I am the sender of the package. Also, my problem isn’t listed under the “Select reason for claim” list. All kinds of issues are listed there, but not the simple option of “Missing package”. So I’m not able to file the claim correctly. Then I had to call them back yet again and explain that the the claims page wasn’t working correctly (because of said issues). They then ask me to call the technical department, and instead of just transferring me, give me the number instead. I write down the number and call the tech department. Long story short, they weren’t able to help me and I had to call regular customer service back again and explain the whole damn situation yet again, as well as giving him my tracking number yet again. Thankfully, this guy was friendly and helped me out. He helped file a claim for a missing package through the phone, and said I should be contacted within 24 hours through phone or email. I thanked him for his patience, and immediately after the phone-call I’m asking myself “Why am I thanking him for HIS patience, when I have just been on the phone for literally 2 hours, trying to get the help I need for my missing UPS Express package.” Shaking my head haha. So now I’ll have to see if they indeed contact me within 24 hours to help me figure out where the package is. Again, I chose the UPS Express option (which is close to $40) because I wanted my package, a large envelope with a gift, long letter and a birthday card, to reach a friend in the U.S. on time for his birthday. 6 days later there’s been no update on tracking and I don’t even know if it’s left my country (Netherlands). So I paid for Express shipping and not only did it not arrived on time for his birthday, it appears it hasn't even left my country yet. Long story short: One of the most disorganised customer service experiences I’ve had, and also one of the most exhausting. If they were well organised this issue could have been solved in 10 minutes. Again, I spent literally 2 hours on the phone trying to get the help I needed. It’s quite outrageous. Unless I truly had no other choice, I will never ship anything with UPS again. Last time for me.”

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Posted 1 year ago

“Lux at 1216 main st Longmont colorado great customer service very nice young man.”

Helpful Report

Posted 1 year ago

“UPS turned out to be one of the most useless and high-handed large companies I have ever had the misfortune to deal with. Just over a month ago I paid for Express Saver delivery (‘delivery in 1-3 business days’, ’in-house customs clearance’) of a laptop from the UK to Ibiza island, Spain; before the laptop weas picked up I filled in the 3 copies of the customs declaration as required. The shipment was picked up on time and arrived in Barcelona the next day – where it stayed for over 2 weeks. After 2 days of noticing it was still in Barcelona and had not moved on, I contacted UPS and was told the Spanish customs needed more information and/or forms about the recipient and shipment; this was given but the shipment still stayed where it was. A week later, I contacted UPS again who asked for more information and/or forms for customs and some information that had already been given (twice before in some cases) but still the shipment stayed where it was. A day later, I formally complained to UPS and, by a curious coincidence, the same day Spanish customs released the shipment and it was allowed to continue to Ibiza arriving a few days later. At no time during this period were UPS proactive in expediting the delivery by requesting from us information along the lines of ‘Please provide X for Spanish customs to allow us to pass the shipment for delivery’. We were always the ones asking what they needed to continue the delivery process, and if we had not asked the laptop could be sitting in Barcelona to this day. UPS maintain that it was Spanish customs that caused the hold-up and (be aware!) are not responsible for any consequential losses due to the delay. (We had to source another laptop to replace the one that had not arrived.) While I can believe the it was Spanish customs that were the ultimate cause of the delay, UPS refuse to accept any responsibility for the lack of communication with us or errors that caused the hold up, and as a consequence we will not be receiving a ‘goodwill gesture’ from them.”

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Posted 1 year ago

“UPS is a horrible excuse for a delivery service. I have not yet received a package with UPS, it is either delayed, driver to lazy to get out of his truck, they don’t honor the sign the back of the slip and we will deliver, they just send it to a holding facility and say that you can pick it up. Everyone should us FedEx, it is a much better option. I am going to stop using any company that ships with UPS….”

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Posted 1 year ago

“Worst delivery company ever, they employ customer service reps that can't even speak English, useless still waiting for my parcel after paying for it infact they are very terrible.”

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Posted 1 year ago

“They find every reason to not deliver your package. The package will sit at a hub for days because of weather on the other side of the country and the package is going nowhere near that area. You pay for 2 day delivery and get it in 5 days.”

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Posted 1 year ago

“Their estimated delivery time is so bad. I had a pakcage a couple of weeks ago which came 3 days late, saying something about bad conditions, which I bet they would already have been aware of. Now I have another package coming, which was supposed to arrive yesterday, and said something about conditions AGAIN. This time it said it was coming today by 4pm, and it is past 4pm. Please get UPS some help, even amazon is so much faster even with these conditions. This is my way of saying F*** you UPS.”

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Posted 1 year ago

“Wort service ever. I used UPS for sending a pack to my family in Italy and from the beginning was a total disaster. Following all the guideline for the package preparation , at the moment of the collection the driver LOST my invoice I gave him, and from that moment has been a atrocious experience. Lost my document the package is been delayed and stopped for 4 times , forcing me to do a lot of call to the call centre that was unable for 21 calls to help me. After all this time lost, tat was not update on the package, is been stopped in Uk, France, Italy ( 3 times) because they said don't have the paper that they lost it. after all of it they charge me for a ridicules amount of fee for importation, that you must paid otherwise, like my case, will delayed the package for days. Once all this disaster was horribly finished, they took money from my account without permission or communication for a package penalty that was not existing and after report to bank and them I'm waiting for a refund so Cleary a Froud. Costumer service is horrible, the app is absolutely USELESS no tracking , no responsibility, not work ethic at all I will never use it again and I will make sure no one of the people i know will do either. NEVER AGAIN”

Helpful Report

Posted 1 year ago

“Dreadful dreadful company. Every single time I receive a delivery from a company we order from in Holland, they don't send the customs charges that need to be paid. Then when I phone to pay that, they give me a reference number to prove payment, and then they then send me a link to pay the charges........ Speak to 10 different people, send evidence of payment and they still show outstanding charges... A massive waste of time and energy..”

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Posted 1 year ago

“Horrible. I will never shop with them again. My package never got delivered and I tried to contact multiple times and never got a response. I will look into taking legal actions.”

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Posted 1 year ago

“UPS is the worst at delivering packages too the correct address. I will never do any business with them again”

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Posted 1 year ago

“I love getting deliveries from UPS! They are pleasant, personable, respectful of me and my property. They always back in the driveway and never touch the lawn. Just enjoyable experiences. Unlike FedEx.”

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Posted 1 year ago

“I repeatedly received emails that incorrectly said my package was on the truck, or “out for delivery “. - when it was not! The arrival time was 3 days later than told/promised/paid for. Live people over the phone in separate phone call’s repeatedly gave inaccurate information. I wasted days waiting at home. I was instructed to go to the local main facility to pick up the package after the ups screw up. I pay an expensive Uber fee due to the urgent need for the package. I arrive snd ups staff says we cannot find it until the next day.out my Uber fee! They say they will make it a Priority and deliver it in the morning. It is still not out for delivery. I used to hold ups in high regard. Not now. Totally horrible experience! And I still don’t have my package!”

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Posted 1 year ago

“Awful service, even paying to modify schedules and hold locations makes no difference. If you have the option select another shipping service.”

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Posted 1 year ago

“-200 out of 10”

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Posted 1 year ago

“Terrible, told me delivery would be between 10 and 2pm, at 4pm I ring up to be told its the next day, utter shysters”

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Posted 1 year ago

“UPS used to stand for something, now it's a poor excuse for a delivery company. To start with, they don't actually deliver but make you fight for getting your packages returned and not destroyed. I had to call every day, twice a day, learn to speak Italian because the UK team wouldn't help me, send various forms and copies of personal documents to five different emails, and eventually beg for my gifts intended for 150 people to be returned to me and not destroyed. I am now praying UPS actually returns these parcels. If that sounds like your idea of fun, use this company. Otherwise, ANY competitor is better.”

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Posted 1 year ago

UPS is rated 1.2 based on 2,066 reviews