UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,137 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,137 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can't begin to explain the total ineptitude of this company. My next day delivery was lost after several weeks of asking for updates. A claim was submitted on the 12th June, confirmed by "Customer Services" that the emailed documents had been received. 2 weeks later & still no refund. I have lost count of the number of people I've spoken with. Yesterday I was promised an update by close of play today. As usual - no update. Yet another phone call & found out the "claims department" has not received the documents. The customer service representative couldn't give me the email address of the claims department... I'm at a complete loss dealing with a company that gives a new meaning to incompetent. Awful communication. Unhelpful staff who do not care. Having to constantly repeat myself & receiving scripted responses. 1 star rating is 1 star too many. DO NOT USE UPS.”

Helpful Report

Posted 1 year ago

“We had tickets for a concert, which is tonight, sent to us via UPS last Wednesday 21.06.23. The tracking shows us that check-in was on Friday 24.06.23 at 4:02 in Frankfurt and estimated delivery would be today Monday 26th by end of the working day. I have tried at numerous times during the day to contact UPS. The Customer Service is non-exiseant. An automated voice repeating what I can see on the website is NOT customer service! Taking over 5 days to deliver a package within Germany is not what I expect from a courier service. Do better!”

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Posted 1 year ago

“Highly recommend and thank Gail at UPS store 6570 in Melbourne, Florida for her outstanding customer service. We had an unusually large package to mail, she walked us through the steps we needed to take. She was very patient with us, which we really appreciated. Her positive attitude was noted by the other customers in line, which made our trip a positive experience. Please pass on our comments to management.”

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Posted 1 year ago

“Wonderful service. Helpful clerks, every time! Won’t go anywhere else. Special shout out for “Geo”. He’s my go-to guy every time!!!!!”

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Posted 1 year ago

“Tracking won't allow you to change delivery to collection point. Everytime I get a delivery via UPS it ends up returned to sender. Useless and uncontactable company.”

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Posted 1 year ago

“SO behind the times with servicing deliveries. You cannot amend your delivery address without enrolling in their scheme and even then I couldn’t amend my delivery address or date!! UPS put a slip through my door when I missed my initial delivery to ask what I wanted to do next…I ticked the box on the form saying that I am happy for the parcel to be left behind a planter in my front garden and I take full responsibility for the decision. I then taped it on my door and the driver read the note (ring door bell footage) and still he took my parcel away. So now my purchase on the way back to the warehouse to be sent back to the sender…no wonder so many businesses are going under when they have UPS to rely on!! Why ask your customers what they want to do next if you’re not going to listen to them?”

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Posted 1 year ago

“A nightmare!!!!!”

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Posted 1 year ago

“Slow delivery times. My shipment has been stuck in customs for over 10 days even after paying fees. Very dissapointed.”

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Posted 1 year ago

“UPS is just horrible. At this point I wonder how they are still in business with this terrible customer service. Was supposed to receive a package yesterday and was home all day. After 6pm when I tracked the package I was notified that attempt delivery failed although I was home and no door tag was on my door. Was told that it could be picked up at a UPS access point around 10-15 minutes from my home which turned out to be a grocery store. When my husband went there the next morning parcel wasn’t there yet. I called ups and made an address change to my location and it was posted on their site, but still delivered to that grocery. I know they never delivered it to my place to begin with. Wether it was traffic or drivers laziness I don’t know. Never ever use UPS. There are so many other good couriers out there.”

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Posted 1 year ago

“Ups delivery ma parcel to another customers and I don’t know where and who received my parcel. Disaster!!!!!”

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Posted 1 year ago

“My parcel lost 2 time in a month My Bp is up the roof. After replacing my parcel that got lost a month ago I have been told the parcel is missing for the second time. I assured my client I will get them the items. Worst company ever. Is it someone targeting my shipments. Same as last time. Next thing it’s missing. CEC UPS Header Dear Hadley, Good day! I hope this email finds you well. Please let me apologize that it happens on your package for the second time. This is not the service that we want you to experience. Since there's no further scans on the package since the 30th of May we need to raise a tracer. I have here an investigation template. Please see attached. Kindly fill up the form for me to initiate an investigation. And to give you a proper expectation the investigation would take up to 8 business days and the investigation updates will be directly sent to the shipper of the package. This is joke UPS. Need to sue for mental distress and loss of business. They don’t care”

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Posted 1 year ago

“The worst customer service. Customers don't have the option to speak with anybody, just with a machine that doesn't have all answers. Terrible.”

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Posted 1 year ago

“Amazon used them to deliver 2 dozen roses to my sister. They didn't follow basic delivery instructions. Instead of delivery to to the front desk of the stroke rehab, they gave the package to some passer-by. They got the guy's name, but staff said no one by that name worked there. I spent hours on the phone with staff and Amazon trying to get my money back or locate the flowers. UPS hung up on me, staff manning their Twitter account flat out refused to be helpful, and those manning the customer service email were flat out rude. My husband's bank, the biggest in the nation, just went with FedEx instead, because he told them how UPS staff behaved in this matter. Actions (or in this case inaction and passing the buck) have consequences. I'd definitely fire some staff who obviously don't take their jobs very seriously and have cost you business UPS! Shame on you all!”

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Posted 1 year ago

“They are refusing to deliver our packages from a certain company (for no reason, they are sending back our monthly subscription packages) and will NOT let us talk to a human! AI cannot fix this”

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Posted 1 year ago

“We were out when ups tried to deliver today. They left a card to say we have to collect the parcel six miles away. All our neighbours were in at the time ups came. Utterly hopeless company.”

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Posted 1 year ago

“Useless ... Simply useless ! There concept of customer service is nothing but excuses ! On day five (5 days past the quoted delivery date) still waiting to find my package ! UPS WILL NEVER EVER GET MY BUSINESS AGAIN !!!”

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Posted 1 year ago

“the biggest liars in the entire USA liars, liars, lairs, their client service, team and especially managers are the worst customer services people in the entire USA. They can read what you are able to see by yourselves in UPS.com. They are impossible to solve any issues at all...”

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Posted 1 year ago

“Ups is the worst thing happened to me in the last 5 years. I'm a chef and I was supposed to receive a new pair of work shoes on a Tuesday. On that day ups sent a notification the parcel was held to delivery change as per request (that I didn't do). So I called the support the day after and they told me they would deliver on the next day because the parcel wasn't received on their depot on Monday. I didn't understand that motivation but they assured me I was going to receive on the day after, so fair enough. On the next day I didn't even get a communication imagine the delivery. So we reach Friday (from Tuesday) the day I came back to work they decided to attempt one delivery. I left a note on the door (please try to get neighbours for delivery). I received a message we tried to deliver but you weren't in, 2nd attempt. This time I'm more furious than confused (meanwhile I watched the cctv to acknowledge the driver, he didn't even try to ring the neighbours) so I called the support and they told me they would arrange another delivery on the same day. After 1 hour the depot called me to tell me that they couldn't deliver because the shop were to drop the parcel was closed and I need to wait Tuesday of the next week. I just don't believe what I'm hearing and I'm now calling the support to ask for a refund and they told me they cannot process the refund because in order to file a complaint I need to get the delivery first. So ups it's basically a cancer because they will not accomplished the delivery. If you use their service you will just lose the stuff that you order and you can even complaint about it. Do never ever ever use ups because it just doesn't work”

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Posted 1 year ago

“This is so depressing, these guys are fraudsters This is so depressing! I have lost package worth £500, and instead of owning open to the fact that they already stole my package, they demanded £500 for custom clearance. They have since being lying about the whereabout of the package. In a day, they will say it is with the custom or drug enforcement (how can technological gadgets be in drug enforcement's hold? I have contacted the said-drug enforcement and they said they have no such case), and their website kept saying my package is in their warehouse. It's been three months now and they tell me after months of my consisent calls that my package is beyond their countrol and they won't be refunding me. They won't show me any evidence of the package being beyond their control either!! What an awful way to lose over £1000. Someone should please help me on how to get back my money. These guys are fraudsters.”

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Posted 1 year ago

“There is loads of other couriers out there ups just look at the reviews they are the lowest rated couriers on the planet they make so many mistakes and they really don't care all the operators are running on script three consecutive days in a row they promised that the item is going to be delivered not for from dublin to kildare so i lost two days holiday waiting in anticipation so frustrated in the end I ended up picking it up myself from the depot when I arrived it was on the counter ready for collection cannot understand why after taking two days holiday they just couldn't put it on the van for delivery, excuse me but I will never use these shower of shites again best of luck with UPS they think they can treat hard working people with no respect.”

Helpful Report

Posted 1 year ago

UPS is rated 1.2 based on 2,137 reviews