Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

“If I could give no stars I would plus a minus.my delivery was supposed to be delivered on Friday,it had arived in the Southampton hub in the early hours of that day and as I live in Portsmouth which is less than an hour away I thought (as you would) it would come early but by 6 in the evening and no sign decided to check again and they had moved the delivery until Tuesday not only that but they’ve sent it 100 miles backwards!what kind of idiot runs this place? Had I known Darkside collectibles used UPS I would never had purchased from them because UPS has such a poor reputation.God knows where my parcel is now-certainly not with me where it should have been.absolute joke of a delivery service(if you can call it that)”

Helpful Report

Posted 4 years ago

“I don't know where to begin with the experience that I've had with the company. I placed an order for a package that was supposed to come to my home on a Thursday. I waited all day and nothing. Around 5pm that same day; they changed the delivery day to Friday on the website. Tried to call customer service around 5 on Friday and couldn't talk to anyone. The only option was to track my package online or talk to an automated operator. I go through the automated service on the phone and they told me that the delivery date was now unknown. Then I look, late Friday night, and my new delivery date is the following Tuesday. The lack of communication and inability to track my package is so unprofessional! Their website is so outdated and can't tell you the information that you actually need to know!! I will never recommend this company; not until they communicate properly with their customers!”

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Posted 4 years ago

“This company is not fit for purpose. The awful systemic failure from management trickles all the way down to delivery drivers. Through the last month, I have had 6 packages not delivered and dropped off at the access point despite me being at home desperately waiting for them. Made several complaints which were passed on to the distribution depot who were equally unhelpful and basically told me to get stuffed. Made formal complaint to customer service and was promised a call back within 24 hours, which was a week ago and no response. Today I have had 2 more packages go to access point. I will be complaining to all the retailers I placed orders with. I have had orders delivered with no problems from every other delivery company in the same time, DPD, Parcelforce, DHL, Royal Mail, Amazon, Hermes, Yodel..... I urge everyone to avoid this company at all costs!!”

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Posted 4 years ago

“I had very bad experience sending parcel with UPS. So many time they have damage my product during the transit even dw I have attached FRAGILE sticker all around the box. That was my last time sending with UPS. One of the nasty Delivery company in the UK. I would have gave 0 star if there was a option”

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Posted 4 years ago

“If it were possible I'd give 0 stars! Diabolical service...waited all day for a parcel yesterday...didn't arrive and now i get a notification saying its being delivered tomorrow?!! Worst company ever, a few weeks ago they were supposed to collect a parcel next day, it took them 9 days to collect, no apology nothing. UPS stands for Unreliable pieces of sh it.”

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Posted 4 years ago

“One month sitting in the depot still not delivered. Hours on the phone diverted to Lithuania call centre. Every promise is a lie. Tried to pickup in person with ID No! Can not believe how this company survives.”

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Posted 4 years ago

“In the current climate customers need their delivery/courier company to be going that extra mile....tracking of items, helpful customer service staff, efficient updates of where goods are....UPS are none of these. No tracking facility, waited in all day two days in a row to find out at 8.30pm on both days that my parcel wont be arriving. CS staff so unhelpful and arrogant too. Please use DPD or one of the more reputable and efficient carriers as UPS are truly awful.”

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Posted 4 years ago

“Tracking link is useless. Still showing it expected in the past. Express delivery not respected. 7 days and counting instead of 2. Not sure paying extra for it is worth it. I expected much better...”

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Posted 4 years ago

“A sunny day is, according to UPS a severe weather condition and a good reason for delayed delivery. No customer service, zero information on their useless bloated website. The worst service. Do not use.”

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Posted 4 years ago

“Do not use!!!!!!!!!!! I purchased a GoPro Max £479.00 and a Hero 8 black in December from GoPro them selves ( also do not buy direct from GoPro) the delivery was made to my next door neighbour one box had the hero 8 in it the other box was empty and had been re-tapped, I know it was definitely not my neighbour, but the box with the GoPro Max was empty, I contacted GoPro who will do nothing about it, they told me to contact UPS which I did, they collected the packaging immediately and said they would investigate, I contacted them to find out what was happening and they told me there contract was with GoPro not me so they will tell me anything. GoPro do not answer the customer service phone number you have to enter your details into the customer service contact web page and they will call you back, I have done this at least 50 times and they do not call you back. These are the two worst companies I have ever dealt with stay clear of both of them.”

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Posted 4 years ago

“Collected in time. Delivered on time. Fantastic friendly and professional service. So delighted.”

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Posted 4 years ago

“Booked a UPS. They picked parcel up within one hour. Very professional collection. Delivered to Singapore 1.5 days later. Phenomenal service. Quick, efficient and delightful courier staff. Absolutely won’t use anyone else.”

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Posted 4 years ago

“3 days express service + 7 days (and counting) extra to receive your goods, whilst the antiquated, incompetent and inefficient accounts service take their time to recognise and acknowledge your duty / VAT payment! express? my a**e!!”

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Posted 4 years ago

“Absolutely ridiculous.. I paid so much for an item to be picked up and no one did. Didnt get refund .”

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Posted 4 years ago

“Trackign ID: 1ZY0061F0490431223 Abysmal. I have selected Express delivery of 2-3 days and paid a significant amount more than I usually would make sure that documents arrive as soon as possible. It has now been over 21 days and the documents have still not arrived. Whenever I ask what is going on they use Co vid 19 as an excuse. You did not mention it when I placed my order and still over those delivery times on your website. Furthermore, you did not bother to keep me updated or showed any empathy, asking if those documents are important. Are you kidding me? Never again!”

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Posted 4 years ago

“DORO / UPS Scam - Non-delivery Of Paid For Phone One of the riskier items to entrust to a courier is a mobile phone. A recent Channel 4 expose even showed how a firm called Hermes / MyHermes removes address labels from incoming parcels and immediately send these to auctions. Some months ago I ordered online a replacement phone from Doro. They immediately took my payment - as companies always do. The phone was then dispatched from Germany (FGS) by UPS. I looked up UPS on Trustpilot, Facebook, and other social media sites - and there were so many negative reports I thought it'd be a miracle if my phone gets delivered. And so it seems there was a problem. No delivery to my address. Where was my phone? Doro customer service refused to help saying that tracking showed it had been 'delivered.' Yeah - to a UPS 'Access Point' (whatever that is) - and that I could collect it from there. Bloody cheek. But being elderly I am in deep lockdown and not allowed out, esp. not to wander the streets looking for a depot. If I get the virus I die. I am in 24/7. Why was it not being delivered to my address? So what was going on? Driver in a strop or theft? Now the contract to deliver the phone was between Doro and UPS - so why was I having to work hard to extract the phone from the tentacles of UPS? Resolver was next - they have UPS on there, but not Doro. And Doro still has my money. And I still do not have my phone. Appalling companies - both of them. === Update - re: undelivered Doro phone - UK. Still no delivery. UPS tracking says that they have dumped aka 'delivered' my item miles away at some Access Point depot - whatever that is - in Feltham (FGS). Since I'm in 24/7 lockdown and being elderly I cannot wander the streets of Feltham looking for a UPS depot, and certainly cannot catch a bus anywhere. If I catch the virus I die. The UPS driver is obviously in a strop or cannot be arsed to deliver. Effectively he/she has stolen it. So I'm pounds out of pocket. And Doro wont help because they say I've received it - tracking says 'delivered.' Yeah - but not to me. ===”

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Posted 4 years ago

“They have lost 4 of my parcels. Also apparently 16kg cast iron kettlebell was damaged during delivery. They abandon parcels in random places don't even care if received or not and will just say its been delivered. Customer service is awful. We will call you back in 1 hour they said weeks ago. They should be out of the bussinness with such service. And one thing they defo don't do is deliver you parcel. They charge you for handling your parcel and if you are lucky it will be delivered.”

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Posted 4 years ago

“PLEASE TRY AND AVOID USING UPS PLEASE TRY AND AVOID USING UPS As a courier driver/ company everyone puts their trust on you to deliver their items safely from one destination to another and misplacing/stealing customers valuable item is not acceptable at all. You need to be loyal towards your customers. UPS came to collect 2 parcels in 2 boxes 2 weeks ago. I handed it to UPS in good faith thinking it was going to be safely delivered. However this is not the case. The recipient has only received 1 parcel and the other is missing, I have a proof of return label for 2 parcels. The recipient is still investigating in missing item worth £399 an I watch series 5 to be more precise. It’s been more than 2 weeks now. Tried contacting UPS regarding the driver who came for collection but they refused to answer me. DO NOT TRY AND COVER YOUR STAFF!!! How on Earth could it miraculously get lost from the collection point and delivery address and is nowhere to be found?? UPS You guys need to train your staffs properly so that this doesn't happen in future. POOR CUSTOMER SERVICE.”

Helpful Report

Posted 4 years ago

“PLEASE TRY AND AVOID USING UPS PLEASE TRY AND AVOID USING UPS As a courier driver/ company everyone puts their trust on you to deliver their items safely from one destination to another and misplacing/stealing customers valuable item is not acceptable at all. You need to be loyal towards your customers. UPS came to collect 2 parcels in 2 boxes 2 weeks ago. I handed it to UPS in good faith thinking it was going to be safely delivered. However this is not the case. The recipient has only received 1 parcel and the other is missing, I have a proof of return label for 2 parcels. The recipient is still investigating in missing item worth £399 an I watch series 5 to be more precise. It’s been more than 2 weeks now. Tried contacting UPS regarding the driver who came for collection but they refused to answer me. DO NOT TRY AND COVER YOUR STAFF!!! How on Earth could it miraculously get lost from the collection point and delivery address and is nowhere to be found?? UPS You guys need to train your staffs properly so that this doesn't happen in future. POOR CUSTOMER SERVICE.”

Helpful Report

Posted 4 years ago

“Be careful do not order by UPS. Paid for priority. They do not deliver to address, they deliver to neighbour shop without advice to customer. If you are receiver and do not have tracking number you will not get it”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

UPS Reviews