UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,150 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,150 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like to warn as many people as possible regarding UPS services. I sincerely hope that as many people as possible will read this and will make a careful and wise decision before using UPS as their delivery method. Yesterday I have shipped out a package from Romania to the UK (Guildford specifically). I have chosen on purpose the service of 1 day delivery. The package that I have sent out contains tubes with my blood samples that need to arrive to a special laboratory in the UK. Needless to say that if the package is not arriving the next day the blood samples are unusable and cannot be analyzed. The process of getting the blood sample kit, acquiring nurse to draw the blood and sending it to the UK is a very expensive process which cost me above 250 GBP. Today the package was supposed to arrive to the laboratory but due to UPS MISTAKE it was scanned in the wrong place and therefore at this point it will not arrive to the destination before Monday! This means the blood samples can be disposed in the closest garbage bin. I have tried to call UPS Romania - The answer I got after 2 calls to them is to leave them my phone number and email but there is nothing they can do and I should call UPS UK. I called UPS UK - just that for the first time they will hang up the call even before speaking with me and in the second time I reached an absolute careless agent which have done absolutely nothing to help me. I called the UK customer service again, I offered to send a cab service to pick up the package from the current location and deliver it by myself - Ironically enough customer service agent hang up the call in my face! UPS - Thank you for this horrible service I promise to never use you again!”

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Posted 4 years ago

“Next day delivery parcel still has not arrived, despite being scheduled for delivery 4 days ago. Kept being returned to the depot and rescheduled for the following day. Finally got through to Ups and they stated that they haven’t able to deliver it as they need directions. Apparently they don’t have sat navs, and cannot phone the customer, as they don’t have mobile phones. Absolutely appalling!”

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Posted 4 years ago

“Iwill never use this company its awful . My parcel was delivered damaged even though it was packed correctly . They wont help with sorting it out and just say that its not there fault . It takes an age to get through and when you do its hopeless . I paid alot of money for this parcel to be delivered and have lost out big time financailly and they dont care . I think they make it as hard as possilbe so you give up . AWFUL SERVICE I WILL NEVER USE AGAIN”

Helpful Report

Posted 4 years ago

“Completely shocking and abysmal. Advice for businesses looking for a parcel delivery company - avoid at all costs as UPS (Utter Poor Service) will give you a bad reputation and destroy your business due to unbelievably poor service in not delivering your packages!! So I waited in all day on the so called 'delivery day'. Their timescales given is 'by end of day'!! Like, how long is a piece of string?!! No parcels received all day then received an email stating they've rescheduled without an apology. The next day it states on their tracking the same details... 'out for delivery since 6am! Again expected timescale provided 'by end of day'. No show again. Later that evening the status of delivery changed to 'Emergency Situation/Adverse weather conditions'. What a lie! UPS will lie to cover up their extremely poor service. We are now in to our third day. I called the business where I ordered my goods and all they say is on their system they can see my package is on the van but even they can't get a hold of UPS as no one bothers to answer their calls. In to 3rd day and still waiting. No sign of package and the delivery status is still unchanged from 'Emergency Situation/adverse weather conditions'. There is no emergency and certainly no adverse weather conditions. Do not believe what they tell you. Again they lie about the real reasons for their delays to cover up their incompetence. There's no way to contact them either. If you're a business needing to send parcels my advice is avoid UPS at all costs as UPS will make your customers irate, you will get complaints and people will stop buying from you. There's far better delivery companies out there who will give you two hour timescales on the expected delivery day and stick by it. My experience does not appear to be an isolated incident either... Read other people's reviews.. there's tonnes of negative reviews and apparently this seems to be the way UPS run their service. Just remember UPS stands for Utter Poor Service! Be warned and avoid like the plague. People do not have full days to waste by sitting in at home and waiting all day for something that will not turn up. To say I'm angry about their service is an understatement. Bad management, time keeping and not taking on responsibilities of a service they so called offer is completely unacceptable.”

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Posted 4 years ago

“I just wanted to give a really great review to the delivery driver who gas dropped off parcels to SW12 the last few days, Sadly I don’t know his name. He has dropped off parcels twice in the last few days is so cheery and friendly. Please feed back that it’s appreciated. Thank you.”

Helpful Report

Posted 4 years ago

“No meaningful communication and an app that doesn’t work. Delivery not made, notified that it was at a pick up location, drove for 30 mins to be told they didn’t have it. Long conversation with customer service to agree re-delivery today... no delivery and random message stating that delivery is being made to an alternative address! With no further details.... Incredible, such a simple thing has been so difficult for UPS. Never again!”

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Posted 4 years ago

“Waited in for two days for collection of my parcel. Two no shows and, having rebooked it again for the third time, I’m not confident that it’ll be collected. Customer service unable to help either.”

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Posted 4 years ago

“Waited all day for my important delivery to arrive. Told it would arrive by the end of the day and EST time not accurate between tracker and courier. Really disappointed. Lack of communication. Need to be more precise about when delivery is to be made. And the 01375890000 customer service very rude and disgusting manners. It costed me my job!!! I don’t think I’ll be using UPS again. Avoid UPS, use other company!!”

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Posted 4 years ago

“Terrible communication package not arrived on said date neither the next day just keep getting fobbed off on the phone , package will be with first thing uhh no, package will be with you lunch time uhh no. Still it’s only day 2 of sitting in doors WAITING”

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Posted 4 years ago

“I'd give negative stars if I could I am importing cigars into HK, once my shipment arrived, I had to call UPS to know how the duty process works as I just saw my parcel kept on hold without an explanation nor call, they made me change my import permit permit 7 times despite repeatedly asking them any further modifications were needed and was told all was ok Due to UPS inepsy and incompetence I now cannot change the import permit anymore and I have to get a new permit, pay the duty AGAIN and then chase customs for my refund. I want to file a complaint with customer care as this is absolutely unacceptable and ridiculous to be conducting business this way. I don't expect much from bureaucrat unthinking drones so I'm also leaving this review to make sure people don't go through the same nightmare. UPS has wasted my time and once this shipment is done, I never want to use them ever again. Avoid like the plague Thank you”

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Posted 4 years ago

“One attempt made and we have a broken for entry and the slip was shoved under the common area front door for anyone to have never even chapped my door ( ring camera proof ) then dumped at a shop at the other side of my town . Also breached my data by leaving my name etc on show for anyone to see .”

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Posted 4 years ago

“Collected on Monday 28 September for scheduled delivery in South Africa on Friday 2 October. £89.99 paid in advance. The parcel is still in the UK on Friday 2 October, constituting a breach of contract. I have been lied to 3 times : 1st lie at 11.30 on 2 October - the UPS agent told me the parcel was already in South Africa, despite the online tracking showing that it was not. I contacted UPS in South Africa and was told the parcel was NOT in South Africa. 2nd lie at 15.30 on 2 October by your agent Mau who told me the parcel was in South Africa. When challenged she admitted the parcel was still in the UK. 3rd lie at 15.40 on 2 October, I demanded to speak to a manager, your agent Mau told me no manager was available at that moment, she took telephone contact numbers from me and promised a manager would call me within 1 hour. No call yet received after 6 hours. Nobody from UPS has contacted me despite having an email address and 2 phone numbers. I should have been contacted to explain or apologise the parcel has not been shipped as booked. After complaining, I should have been called back by a manager as promised by agent Mau.”

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Posted 4 years ago

“One of the worst delivery companies I have dealt with. My parcel has been sent to me from abroad and returned back to a sender twice!!! And needless to say that every time they ask me to pay taxes!!!”

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Posted 4 years ago

“So I paid for a next delivery of 12kg load including very important item since 22/9/20 to parcelhero who sent the item to UPS and till now they still have not found my item Just a drive from colchester to Bury St edmund of 49minutes drive and the load is declared lost. Not a small envelop it's a very big storage bag of 12kg but till now they still haven't update me about my load. When I call them seems theyve stored my number and kept dropping the call , no one picks again. Please how can i get my load because i have very important items inside the bag.”

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Posted 4 years ago

“NOT USING THAN AGAIN!!! Nothing works right, no one to speak with ! Horrible !”

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Posted 4 years ago

“We work with UPS because they are the only courier used for Amazon fulfillment yet every single time we book a collection they lose it on their system, they never have a reference number. It happens every time. Worse courier ever.”

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Posted 4 years ago

“Worst courier company ever!!! Hope it goes broke, it will save millions of customers’ nerves and time. Avoid it if you can!”

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Posted 4 years ago

“Only give 1 star , because there is no option for less !! Been ordering online in a monthly basis , never got anything delivered by ups , until next week .. I've ordered a gift , a week before needed it , I understand with the current choir situation things takes time. However even during lockdown I've received all my items on time , most of the times even earlier . Not with UPS tho !! Apperently the driver attempted a delivery last Wednesday, however they forgot to let me know , no phone call or message or anything . So they sent my package to a delivery collection point.. I'm 9 months pregnant , I order things with delivery , i try to b out as less as possible giving the the current virus situation. When I rang UPS and asked what's going on , I've been told the drivers not allowed to use their phone and also that they using a map to get from A to B . Not a Gps! I've spent over an hour on the phone with very rude customer service, been spoken 4 different person, but I had to almost beg for over 10 min to speak to a manager . They promised, my package will b delivered today, early morning, now its half 12 , I cant leave the house to get my food shop cuz they have lied, again !!cuz waiting on a delivery... The worst delivery company out there , avoid if possible”

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Posted 4 years ago

“I don,t normally leave reviews but this time I felt I should. As a online company a reliable delivery service is a must. Not the first time we have been let down by UPS, but this will be the last. I thought UPS was a premium reputable service as they are not the cheapest around. Booked parcels out for collection next day, but a no show. We're not unreasonable a missed collection, perhaps they had some difficulties. So we booked another parcel the next day assuming they will definitely turn up. Again a no show leaving me to grovel to customers about their items not turning up. Again I ended up dropping them off to a parcel shop. Not good when you have paid for a collection service & end up taking them yourself. They won't be getting the benefit of doubt again. If your looking for a good courier look elsewhere. You pay premium price for a low rate service.”

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Posted 4 years ago

“It's been a week since I sended to packed now and hasn't been delivered. Worst service ever. Won't use it again.”

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Posted 4 years ago

UPS is rated 1.2 based on 2,150 reviews