UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,137 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,137 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use ups at whatever cost. They loose items and do not hold themselves accountable. I have been waiting on a package to arrive for over 2 weeks bare in mind it was sent next working day delivery. UPS also have very poor internal communication so are unable to phone their other depots to find out what is going on, Ups brought my package to London then sent it to a depot in another city because they claim their was not enough space to store it. I understand there has been a Brexit backlog but my package was sent from a UK address and still has not arrived. My business will now loose thousands because of the delay in this package and no one at ups holds themselves accountable do not touch UPS it is quicker to hand deliver your item by foot.”

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Posted 3 years ago

“NEVER EVER EVER USE UPS!!! I sent this parcel from Spain to London on the 1st of February! It’s been more than 2 months and I don’t know where is my parcel!!!! And today I received a notification saying that my parcel is been damaged in transit!!!!! I called thousand of times to customer service and no explanation or solution is been given to me!!!!! I paid 48€ for my parcel to be delivered in 4 days plus £74 tax!!!!!!!! And now my parcel is damaged?????!!!!! Why type of service is this?????!!! The last person who I spoke to today on customer service line was so so rude!!!! Just said that he could not provide any detail and I will be notified about what type of damages.... THIS “SERVICE” IS AWFUL AND UNACCEPTABLE!!!!!!!!”

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Posted 3 years ago

“cow boys, sent my parcel for a country wide holiday, instead of delivering on the day they told me. 6 days later item still hasnt arrived, 4 hour delivery period is well over. Tracking Number: 1ZV8A297D906677331”

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Posted 3 years ago

“I ordered a watch from official Diesel site on 18th February and I assume the driver decided to keep it for himself as he left a note with the location where its been left. I was going to that store and that is the start of another story with same bad experience. No one takes responsibility!”

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Posted 3 years ago

“If I could give them a zero i would. The driver did not do the route on Saturday April 3,2021 lied and said he tried..Check the website stated being delivered to an access point. Called to complain. Ryan from the Philippines hung up on me. Called back same man different man transfered me to a line no one picked up.While waiting used office phone to call again, Got susan she said some one will call within 1 hour.. No one called . Now the other line still ringing. Hung up on line 1 due to more than 45 minutes ringing. Husband called complaint line got thur to a person who updated to have the package delivered to the address on the package. THERE IS 21 CAMERAS COVERING THIS PROPERTY AND THE STREET. THE DRVER DID NOT DRIVE DOWN THE STREET LET ALONG ATTEMPT DELIVERY. THE DRVER LIED. THE ITEM BEING DELIVERED IS A COST OF $769.00. WHAT HAPPENED TO YOU UPS?”

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Posted 3 years ago

“These people literally lost my order and have still not updated me on it.”

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Posted 3 years ago

“They seem to have stolen my parcel just like the other reviews .this happened to me also. Tracker keeps saying held in warehouse .I paid for an express service 24hour to sweden from UK. This didn't happen. I made 4 phone calls each 45 mins they say someone will call you .no one ever does . I have lost a shipment that is almost 1000 pounds and they are not even bothered. Big compensation claim coming to ups .absolute money rubbers”

Helpful Report

Posted 3 years ago

“I am waiting for a parcel from Belgium to UK. It arrived in UPS secure warehouse in Stanford le Hope UK over 2 months ago. The tracker says awaiting instructions but does not ever change and no contact has been made. Looks like UPS lost or stole the package but nobody gives any information and it is set up that you can only rely on the tracker. Awful service. Lost a valuable item and I suspect it has been stolen.”

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Posted 3 years ago

“This is not so much about a timely delivery but UPS tracking system is horrible. It would be nice to receive updates along the way. And not just get one when it leaves and then arrives at its destination.”

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Posted 3 years ago

“Such a bad service never use again”

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Posted 3 years ago

“An original artwork painting was sent to us in Adelaide Australia from Johannesburg South Africa. The delivery took 4 weeks (not the advised 5days) and went via Germany, France, three (!) destinations in USA and two other Australian destinations. It finally arrived badly broken. Hugely disappointed. Cannot rate UPS badly enough and will never use again. Giving one star as not possible to give zero”

Helpful Report

Posted 3 years ago

“I had an important time sensitive item coming from Amazon. I waited by my front window for UPS to deliver but never saw them. When I checked the tracking it said the item had been delivered approximately 30 minutes before when obviously it had not. I called customer service which said they would radio the driver to come back and that a supervisor would call me back. Neither of these things happened. When I called customer service back the next morning I encountered a very rude woman who ignored my request to speak with her supervisor 5 times. Basically she stood by the item was delivered and she intended to do nothing. The package actually arrived 2 days later and still UPS shows it being delivered when it was not. Amazon should consider another service as I note almost all of the UPS reviews are bad. Nothing will change as it is obvious this is another large company that does not care. Maybe they would if they lost enough business.”

Helpful Report

Posted 3 years ago

“Every now and again, driver leaves package outside on ground at edge of my driveway...which places package off of my property. The only description I get as to where package is....on UPS tracking page, way down at bottom (where it says package location, , it simply describes location as "other" ". So, then I have to hunt around to find it. Yesterday...package got left at top of driveway....on VERY wet ground, all nite. Inside was bday gift ( a very nice hardback book) for my granddaugher. Of course, box is soaked, all way thru to book. Pagrs are wrinkled and back of book is damp. Tried to get some interest from UPS about this problem....when I called them morning...but..all I got was a lesson on "how UPS passes the buck". Not a big fan of UPS today.”

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Posted 3 years ago

“Sister sent a present for my daughter from the UK to Spain on Feb 22. It arrived at Spanish facilities on the 24th.... And it is still there! (Today is march 31). I called about 10 times, so has my sister. And I Twitter with them almost daily. No solution, no reason, no possible action.... They just say "wait". Suddenly, on March 25th they sent an email: "please contact us, if you fail to do so by April 1st, well destroy the parcel". Are you kidding me? I have been taking to UPS almost every day for a month! It is a disaster. Please, don't use it, unless you want a guaranteed headache.”

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Posted 3 years ago

“Getting to be as bad as USPS. Costumer service is a joke!”

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Posted 3 years ago

“Worst service - Package never delivered I ordered an item as a gift online and the sender used UPS as service to deliver the item. Not only did the delivery date was delayed, I never got the item delivered. I kept contacting the customer service for UPS to hear their agents say that an investigation was being launched in the background. Only after a week I realised that nothing was happening the agents were lying so that when I call the next time someone else would deal with it. The customer service had least interest in helping me find the parcel or suggest alternatives. They kept telling me they were only answerable to the sender when I finally submitted a claims form myself. There were no updates and the agents just kept giving excuses and quoting timelines that investigation takes x business days and then you can re-submit the claim and so on. DO NOT USE UPS IF YOU WANT YOUR PRODUCTS DELIVERED AT ALL”

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Posted 3 years ago

“Still waiting a phone call from Brokerage. As my parcels were missing for a week. Suddenly they are scanned. Suddenly they gave left the UK. Suddenly they are in France. Suddenly they left France. While I still wait for a phone call from Brokerage, which I have never talked to”

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Posted 3 years ago

“11 boxes from Germany arrived in UK on 17th March, now 30th March and still no idea when I am going to get them, just keep getting a email update saying 'cleared customs' and scheduled for delivery tomorrow, in my mind the word 'scheduled' means it is being delivered otherwise the phrase 'will attempt to deliver' should be used, it is a good job the items are not perishable like flowers or food. Managed to get replies from UPS through email but all they would say is that it is due to Brexit delays, amazing how DPD and DHL can cope, no surprise that UPS have taken their money back claiming service off their products if delivered late. Pity I did not have the choice of delivery company as it was for the sender to arrange, I have let them know that they should not be using UPS for UK deliveries and noticed a few other companies that deliver to me have stopped sending with UPS, says it all and can see them going bust if they carry on losing more customers.”

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Posted 3 years ago

“Terrible, my package was received in their facility on feb 12 2021. today march 29 is still there,”

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Posted 3 years ago

“Having read the customer reviews I am now deeply concerned that my birthday gifts to my grandchildren in the USA will not be delivered any time soon, if at all. My parcel has been in Louisville (from U.K. )since 24th March and was supposed to be delivered to Kirkland on Friday 26th March. I have sent gifts to my grandchildren several times but never with UPS. As pensioners, my husband and I look to be financial losers but the sadness felt by our grandkids on their birthdays in a few days time, is for us, almost unbearable. COVID has denied us any meeting with our family in the USA for over a year..........and now this.”

Helpful Report

Posted 3 years ago

UPS is rated 1.2 based on 2,137 reviews