UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,066 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,066 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have experienced the worst courier service with UPS. I paid $50 for their express service on top of $30 custom fee. They mentioned product will be delivered in one business day. However it has been 4 days now, product hasnt been delivered. Every day they provide me with a new ETA, mentioning it will be delivered next day. I called their customer service. Their lack of professionalism and incompetency surprised me. They had no clue what is going on. I saw on ups tracking app my product is one of the nearest Warrhouse from my home. I asked them if i can go pick it up if they cant deliver. They replied it need to be approved and i have to wait then few more days. I then ask for supervisor. They transferred me to another agent. Then she started telling me that she doesn’t know how long it will take for me to receive my product. I again ask for supervisor. She told me that their supervisor is busy and will call me back when she is available within an hour. I have not received a call back. I haven’t had this experience with any courier service. I paid the highest amount for this service and cant get a straight answer. It seems like all agents are just dodging my question. I would not use their service again if they dont resolve this issue. Amount of disrespect i have endured from using their service is unacceptable. All they tell you for their mistake is “sorry” and “not sure.”. I would not use their service again and not recommend them to anyone in future”

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Posted 2 years ago

“Sent contracts to a customer overnight with a return overnight package for it to be returned UPS completely destroyed the package and the contacts and got everything all wet then then removed from the package and placed in a new package and returned to me like nothing was wrong. Totally unacceptable. UPS Sucks. They just lost all our business.”

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Posted 2 years ago

“Not worth your time. Sadly, I ordered an item from a company who uses UPS as their delivery partner. UPS change delivery dates when they see fit, blatantly lie about delivery attempts, to then have customers go collect their own parcels using their own means. Customer services is a press button service and when you get to speak to someone it's very much computer says no approach. Unreliable, appalling, distrustful and lacking in every way. Disappointed barely covers it. Additionally their lack of services is definitely causing huge impact on customers with mobility issues. Once in the hands of UPS, you're on your own.”

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Posted 2 years ago

“BUYER BEWARE......Recently purchased 12rd magazine before the July 1st mag sale ban in WA state and UPS delivered a empty package! Checked my security cameras and the only other people at my house was me so UPS either lost or stole my item! Contacted both UPS and PSA and was basically told to pound sand! Will never buy from or recommend a company like this again and now I'm stuck shopping for 10 Rd mags awesome. Thanks UPS and PSA!!!!”

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Posted 2 years ago

“Why are you still a company? Never on time. Never! Why tell us when you think you’ll be here when you’re always hours late.”

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Posted 2 years ago

“UPS are consistently the worst courier to use for international deliveries. Yet again, they have delayed another important delivery for me, asking for paperwork that has already been supplied to them. I am banning my suppliers from ever using them again.”

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Posted 2 years ago

“Mailed a UPS package at my local post office. The package was picked up 3 days later they never scanned it and it was never delivered looks like driver has stolen another package. I had to refund the person money that purchased the item. The worst thing it was only 5 mi away from Burbank to a place near Hollywood Melrose avenue!!!”

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Posted 2 years ago

“Had a great delivery service by Mike to Parkville, MD 21234 today. He went above and beyond delivering a heavy Christmas tree to right inside my door. Christmas in July. Thank you! Lynn Z.”

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Posted 2 years ago

“We are setup on automatic payments, they charged a late fee. I contacted them via Live Chat and was told we didn't have Automatic Payments setup. I took a screen capture of the settings before the chat clearly showing automatic payments was setup. It's been setup this way since we started using the account. We have many previous invoices that were automatically paid until the most recent invoice. The rep then told me to call support and provided a phone number, she didn't know why it quit working. We also have to get the current invoice paid before they will reverse the late fee. This will require another 20 minutes on live chat hold, plus who knows how long for the support hold. Also, I was typing a response, then the chat disappeared and I was redirected to another page even before I could take down the phone number for support. Now I can't even find the correct support number. What a bunch of scammers. No wonder their net profit margin is around 30%. They have now problem breaking things, then charging customers fees and then making it too time consuming to reverse the fees. By the way, we are an e-commerce company who has been shipping with UPS for 20+ years. They have changed in the last 5 years, not for the better.”

Helpful Report

Posted 2 years ago

“Lied to by 3 of the UPS phone reps. UPS doubled bill me on import fees, which included a ridiculous brokage fee which was 3X the tax fee. First I paid the reduced fee to the rep then when the package was delivered the driver billed the person who answered my door the full fee again. I called UPS 4 times and was told the fees the driver took would be refunded back to the credit card it was paid with. Waited for the money to be refunded and it wasn't, so I called again and was told, again, it would be refunded which it wasn't. During the third call I was told by the rep they couldn't see the charge that was taken by the driver and I need to provide a copy of the credit card charge. So I got copy and when I called in for the forth time was told the money was in the process of being refunded. Then next day I received an email stating the refund was being sent to my via a cheque!!!!!!!!! All the UPS reps know if to lie to people to get them off the phone. Will never use UPS again and would not buy an item it UPS is the only shipping option. Too bad I can't leave a rating of less then 1. Jeff”

Helpful Report

Posted 2 years ago

“Miserable company. Deliveries are either late in the day or delayed by several days. This is a poorly run company. Use Fedex instead. Customer service is run by Chinese people who speak poor English. UPS has gone down the drain.”

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Posted 2 years ago

“If I could give a “0” star review I would. UPS shipping charges from the US to Canada are hugely exhorbitant. I paid $46 USD for shipping a $57 order of car parts. There were four small items which weighed less than one pound together on a small box. Then UPS added $31 USD for customs charges. There is no customs duty on car parts ordered from the US but UPS upcharged for this anyways. After the currency exchange the shipping cost ended up being $95 CDN. I refuse to use UPS in the future and if I order from an online US company and they want to ship with UPS I will cancel the order”

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Posted 2 years ago

“If I could give a 0 score I would! The UPS Store in Fredericksburg at 754 Warrenton Road is a rip off! We shipped a package on July 2 and paid for 2 day delivery, it did not arrive until July 7th!!! It was an outrageous overpayment. The store employees lied to us, did not tell us the package would not leave until Tuesday (UPS does not work on Saturdays and Sundays or Holidays????) Even the receipt said it would arrive by Wed the 6th. When I called to get a refund on the 2 day I got complete run around about UPS policy, there are no store managers to talk to, etc etc. They just lied to us to get the extra price for 2 day then did not deliver. NEVER USE UPS AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 2 years ago

“Why are your couriers stating that could not deliver as no one at home. It’s a lie. Twice they have stated this and dropped it of at store that is 15 minutes away. It’s a struggle when you have poor mobility. Please sort your couriers out. They are a waste of space”

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Posted 2 years ago

“Used to be a customer ups for 30 years love the drivers awesome guys and gals, management is in my opinion one of the worst I've ever seen. They have no regards or even understanding of what a customer really is that's why they've lost me permanently”

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Posted 2 years ago

“Most drivers drive way too fast, they don't care whether you get your delivery or not. The only time someone verified was when they demanded to know my last name. I rarely use this service, only when I have to.”

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Posted 2 years ago

“This is the worst delivery company ever. How they don’t even read the reviews to improve is beyond me! Tracking is a joke, says to be delivered on a day with a time, doesn’t turn up, same again the next day, doesn’t turn up!”

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Posted 2 years ago

“On July 5th, 2922 a driver did NOT ring the door bell he just left a notice the he / she tried to deliver a package, we were home ALL DAY,my daughter was 20 - 30 steps away if it was for us going out I would NEVER known that when I was locking my front doors I would have neverIseen the notice, I feel that drivers are instructed NOT to ring the door bells!! This happened in Tucson, Arizona. This is why packages get stolen ALL because of the drivers NEVER EVER try to see if there someone at ho e so they can sign for the package.”

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Posted 2 years ago

“Its to bad that most of reviews are posted out of anger, people take the time to complain, when every thing goes as planed, delivered on time we just expect that level of service. My story, I ordered an item that I was thinking about for a long time and finally did it, it came in to the UPS delivery center om Saturday and 4th of July week end, so I would have to wait for Tuesday to get it, on Tuesday the shipping status said it was out for delivery and so I waited most of the day around the house expecting its arrival, time goes on and I had things to do, I went out and expected it to be here when I got back, when I got home no package, I had supper and waited , it was now 6 pm and I'm thinking its's not going to get here today. At 7:45 PM a truck pulled up and I was quite surprised, the driver said the package was on his truck by mistake, it should have been on the truck parked beside his, aftr he delivered all his packages he saw mine, looking at the address he said it was on his way back to the Wearhouse (Watertown, NY) and stopped off to deliver mine, very nice person who took the time to do the right thing, for a customer and the company, thank you and I'm glad to get my package.”

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Posted 2 years ago

“TO ALL, NEVER SEND ANY THING YOU NEED URGENT TO ARRIVE WITH UPS. WITH THIS SHORTAGE OF BABY FORMULA MY DAUGHTER ASK ME TO FIND SOME FORMULA HERE IN MIAMI FOR MY GRANDSON HOW IS 6 MONTH OLD, CAUSE IN WASHINGTON DC SHE COULD NOT FIND THE SPECIAL FORMULA HE REQUIRED. (YOU DO NOT WANT A BABY TO GO HUNGRY IN THE USA) SO I FOUND 16 BOTTLES HERE IN MIAMI AND SHIP IT THROUGH UPS. GUESS WHAT, THEY FOUND MY PACKAGE OPENED AND ALL THE FORMULA GONE. AND NOW THEY ARE TELLING ME THEY ARE NOT RESPONSABLE. GIVE ME A BREAK. THEY REALY DON`T CARE FOR US CUSTOMERS. I SEE ALOT OF BIG COMPANIES GOING UNDER. MAYBE IN THE SHORT FUTURE UPS WILL FILL FOR BANKRUPTCY. THEY DESIRVE IT. Show less”

Helpful Report

Posted 2 years ago

UPS is rated 1.2 based on 2,066 reviews