UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,137 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,137 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Complete waste of time. Waited 2 days fir delivery only to be informed it's at a drop off point. Failed delivery company can't even do your primary task.”

Helpful Report

Posted 2 years ago

“UPS useless, staff doesn't know what's happening. They lost my package which was worth $2000.00 . No one gives a clear answer, I sent 15 emails not a single reply. Over two weeks every day I called them up always a different excuse and oh sorry we will deliver next day, when today i get the customer service assistant telling me that my package actually been missing. They don't know where it is. DO NOT USE UPS !!!”

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Posted 2 years ago

“Let down repeatedly by a completely unreliable UPS (who used to be good?) As a business customer shipping regular stock to Amazon FBA I have paid and arranged for UPS to collect and deliver several separate shipments over the past few months. The collections were all paid for and confirmed by UPS but then UPS failed to collect each of three separate shipments on the arranged day with no notification given. I had to call their customer services the day after the shipment should have been collected and UPS then arranged to collect them the day after that. All were collected 2 days late. Then the final straw - My last shipment was not collected at all despite calling UPS on three consecutive days! It remains uncollected and is now a week late! I raised it as formal complaint with UPS two days ago. UPS then promised that someone would call from the local depot to rectify the issue and collect the shipment. Nobody called and the shipment remains uncollected. I have now given up. UPS are 'partnered' with Amazon and I'm sure Amazon and more importantly the many other businesses that sell on Amazon and use UPS through Amazon are also not happy with the way they appear to be letting business customers down. UPS have cost me time and money and are negatively affecting my business. There are others complaining of similar issues so I am not alone.”

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Posted 2 years ago

“Fabulous service, collected parcel 1600 in London and delivered to me in Spain at 12.40 the next day, less than 24 hrs, great price for such a quick delivery, very impressed, thank you”

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Posted 2 years ago

“Horrible, horrible, horrible company, avoid it!!!!”

Helpful Report

Posted 2 years ago

“Driver delivered package to other house package destroyed I lost merchandise would not recommend ups to no one use FedEx”

Helpful Report

Posted 2 years ago

“This company needs new management. They have some drivers that believe it's okay to drive fast in areas that little children live. Then when they get told to slow down they decide to slam doors on a person and ignore them. When ask for their name they slam their window on you. Tgen they continue that behavior almost hitting a bike and sending gravel up and hitting a truck. The driver then continues to try and drive off and is stopped by a concerned party because of the drivers behavior. Then the driver starts inching up to the party standing in front of the truck. At this point park managers asked someone to get a phone and taps on the back of the truck to tell the driver to stop. Cops get called out by the driver first because the manager didn't have the phone. Unfortunately, the officer didn't write everything down that happened. Now the management stops all deliveries to the whole area to punish the people for scolding their driver. When asked to get the corporate number or their legal teams number they say they can't give that number out to go to UPS.com. Well, good luck! With that. They just send you right back to the same response. When we went to the office in Knoxville and asked for the corporate office the lady at the desk told us it won't do us any good to call the corporate office because they won't listen. That was disappointing to hear. They started having people travel 100 miles to get their packages that they had already paid delivery on. When one person asked them for a refund on the money sense they had to get their package and it didn't come to their home they were told they couldn't refund the money. This happens to four people. Now these people are using fed X to get their stuff. One of these people came back and said someone pulled the driver out of the truck and broke his window. Which is another lie. So, does anyone know how to get directly in touch with the corporate personal or legal team. This is ridiculous. A company this big shouldn't be this hard to get in touch with. I also notice in reviews these problem are an issue. This area has received packages from this company for years and we haven't had any issues except the drivers dropping packages off at a park office, but that is understandable and not their fault as a lot of the area is not numbered. It's sad when you have to go to reviews because no one responds to your issues.”

Helpful Report

Posted 2 years ago

“Good morning, I’m writing regarding an order . I have created a shipment through your website and the package was sent on the 22/08/2022 from the location stated on the imagine. I have purchased a next day delivery with extra insurance, as it was a phone that was getting sent. The phone was not delivered, I have looked at the shops information on Google and there was many reviews that this shops steals parcels or swaps them for another parcel. I find it horrific as this is a location stated and recommended on your website to use. It took a while to create an investigation, as every time I have rang I’ve been hearing different things about the parcel and the process of UPS looking for the parcel. I was the individual creating the shipment and Artur was the sender. Every time I have rang UPS I have been spoken to and provided information. UPS even request Artur to go back to the shop location to check if the parcel is still there. The first man said the parcel was collected on the same day and when he went again another lady said the parcel was collected on the second day. It is horrific as this situation shouldn’t even take place. I have paid for the service and extra insurance just to be told to follow up with the shop by myself. Your company should be ashamed of this. The investigation was opened after 7 days of the package not being delivered, and I as a receiver opened the investigation and provided all the information. After not receiving no updates for 9 working days since the investigation, I tried to contact UPS but been refused to spoken to as I am the receiver. This is confusing as I have rang and been spoken to every time I have rang. The sender was supposed to get an update in 8 working days and after ringing on the 9th there was still no updates. This service can not even stick to working on the provided time lines. I was required to wait ages just for the investigation to open and now it looks like the investigation is not even happening. I want this parcel or a refund with compensation. I have also spoken to a lady that claimed she was the head of the department, she was rude and shouting.”

Helpful Report

Posted 2 years ago

“UPS is about as useful as a Sumo wrestler in the corps-de-ballet, or a unicorn without a horn. The company seems to be the last refuge of liars, incompetants and the lazy. My wife and I have been given the run around today trying to find the whereabouts of a rather expensive parcel supposedly attempted to be delivered to me, at 11.00 am. I spent most of the day within a couple of metres of the inner front door. The outside door was open and the doorbell is working fine. Nobody turned up, the door was not knocked upon, nor was the working doorbell rung. Having an outer glass door, I would have seen the outline of a figure. We`ve had no visitors or deliveries at any time during the day. Then the frustration began. My wife rang the contact number (she complains better than I do), to find out what on earth was happening. They said that they had attempted to deliver the parcel but nobody was at home. My wife then said that I could pick it up from their depot if that would be easier. The person at the other end of the `phone said that that would be fine and that it would be ready for collection at Bristol (about 200 miles away from the City of Preston, where I live). Eventually, after my wife being in full rant mode, they said that the parcel would be with us within the hour which is quite a feat from 200 miles away ! It never arrived so she rang again. She was told that it had been delived to a local Spar pick-up point. I drove to all the Spar branches within 1.5 miles of my home and found that Spar don`t take UPS parcels, only Amazon. In desperation, I decided to try other retail chains in the area. I eventually found it at a local Premier shop (not Spar). While I was away, my wife was still trying to get help and she was told that they would ring back within the hour. 5 hours later, she is still waiting. Don`t whatever you do, depend on UPS because they are inefficient and dishonest.”

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Posted 2 years ago

“What does it take for them to actually look at others in the delivery business to improve their own. Uber is within 1 minute of communicating arrival time. Amazon will call you directly when they arrive if they need to access the property. Even the USPS never have a problem. Their live map is infuriating and only shows you they are within a block of you and still hours late, telling you it may be there by 9pm. Do not allow retailers to use UPS and complain if they try.”

Helpful Report

Posted 2 years ago

“I sent a parcel with UPS the parcel was returned to me, they claimed the address was missing, which it a total joke, as New Arthur Place in Edinburgh is a street, a quick google search: New Arthur Place Edinburgh EH8 9TH New Arthur Place is a Street in Edinburgh with the postcode of EH8 9TH which measures approximately 39 metres long. Funny how their driver couldn't recognize a street because it is called place! I lost a sale on Vestiaire due to an incompetent UPS driver, and due to the incompetence of the Vestiaire staff who plainly didn't contact UPS or the buyer!”

Helpful Report

Posted 2 years ago

“The parcel with the tracking number 1Z2W218E6880190230 was successfully sent from Ukraine to Italy in the middle of July. I'm so disappointed with the services UPS Italy provides, because the shipment is in the middle of nowhere. BTW, the address and all the contact details were mentioned in the right way by the post officers in Ukraine. Moreover, they've charged the receiver the custom fee. And it seems to me, that if any details are missing, there is a phone number & email to contact a person for clarification. They didn't even contact the receiver to check if anything is wrong! It was a special present and it got lost in the end after two month of wandering (((”

Helpful Report

Posted 2 years ago

“I don't recommend UPS unless you work from home full time - comms regarding delivery are absolutely all over the place. On Monday, I was emailed to say the parcel would be delivered on Wednesday On Tuesday morning, I was emailed to say the delivery date would now be Thursday On Tuesday afternoon, I was emailed again to say the delivery date is once again Wednesday On Wednesday, I was told the parcel would arrive between 12.30 and 14.30, so despite changing the day I go into an office for a half-day twice already, I planned to come home from work to sign for it. The parcel came and went at 11.00, while I was still in the office. Great comms, folks. Super useful.”

Helpful Report

Posted 2 years ago

“Overview Reviews About UPS UK Reviews 23,207 • Poor TrustScore 2 out of 5 2.2 VERIFIED COMPANY In the Courier Service category up s.com/gb Company activity See all Claimed profile Asks for reviews — positive or negative Pays for extra features Replied to 99% of negative reviews Replies to negative reviews in < 24 hours Reviews Excellent 14% Great 1% Average 2% Poor 3% Bad 80% Filter by: All reviewsparceldeliverytimedayservicedrivercompanycustomer serviceemailweek Search reviews Your review is pending—it may take up to 2 hours to appear on Trustpilot. Learn more Neil Farrington 8 reviews Rated 1 out of 5 stars Shambles upon shambles - and Mon-Fri delivery only (IF they deliver) What an utter shambles this lot are. A shipment - already delayed by one day without explanation - arrived at my local depot on Friday night. Needing the delivery badly, I had already asked UPS via their Twitter DMs if I could pick it up from the depot ahead of attempted home delivery, and my request had been logged. On Saturday morning, I went to the depot to try to collect it. Not only do UPS not deliver on a Saturday, I was told - by literally the only person in the building, who I had to enter an unauthorised area to even locate - that there was nobody to get into the lorries (parked next to me in the car park) to access items, and that I would therefore have to wait for delivery on Tuesday (Monday being a Bank Holiday. And, guess what, UPS don't deliver on bank holidays). Well, Tuesday comes, along with an email telling me delivery would be by end of day. In the meantime, I had messaged whoever passes for the aforementioned customer services presence on Twitter to cancel my "collect at depot" request (and received a response). I had no choice but to just wait at my home on Tuesday. No timeslots offered by UPS of course - let alone deliveries on a Saturday (delivery on a Sunday - like DPD etc? Come on...)! Well, guess what? It got to well after 6pm before the tracking info was updated to tell me the item was on its way. Customers' time simply doesn't matter to UPS... Guess what then?? At around 8.30pm, the tracking was updated again . . . to tell me my collect at depot request had been confirmed! SERIOUSLY, AVOID THIS ABSOLUTE SHOWER AT ALL COSTS!!”

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Posted 2 years ago

“Bad service. No accountability for delivery-- No signature, no picture.”

Helpful Report

Posted 2 years ago

“Worst shippment company ever!!! I placed an online order which was supposed to be delivered with UPS. The order was splitted in two. One order was delivered to the neighbors but they said it was delivered to me so it took me 3 days to find where it was and the second package never arrived. Same story, they said it was delivered to the address. When I called the customer service they said it was delivered to me and they can’t do anything. As a friendly advice, never use this company if you want to receive your packages!!”

Helpful Report

Posted 2 years ago

“I was in a rush to send legal documents to Honduras. Since UPS was the closest option available we bought the fastest delivery option and paid more than $110.00 to ensure this documents arrive within 2 days. Package took about 6 or 7 days in transit.they used every single excuse to justify this delay : first they said they do not deliver in this area, (total lie, address is in the middle of a main city and all couriersarrive here), then they said they do not deliver in Honduras ,called the person who was supposed to received the package and charged extra since they used a third party. When I placed a claim, they said it was detained by customs. One lie after another. They would not adjust the price we paid to the delivery time it took. NEVER AGAIN,never using ups again. Iconstantly send packages with Fedex and Purolator and never had an issue.It is unacceptable how ups doesn't take responsibility.”

Helpful Report

Posted 2 years ago

“Tracker says delivery was attempted. It wasn't, won't come back with the parcel today can only re-deliver after 1-2 working days, it's a bank holiday weekend so looking into another week. Customer service unhelpful to say the least. Avoid at all costs.”

Helpful Report

Posted 2 years ago

“Just incompetent driver and very bad customer service, I’ve spoke to a person who even know the company works for does not call before the driver attend the adress really disappointed… All I can say at this time!”

Helpful Report

Posted 2 years ago

“COWBOYS YEE HAA UPS They failed to collect a parcel during the time that THEY offered, I had to call the following day to find out why it hadn’t been delivered to then have to re arrange the collection!? they then decided to add an additional charge at the collection end, after umpteen attempts to find out why I’ve never been told why. Then the item arrives late and broken in half, a concrete air brick….it would take one hell of a drop or chuck to achieve such damage. Then to top it off they have messed me around on calls and emails to claim for the damage, they have even asked 3 times if it can be repaired, they have even said that they are going to collect the damaged item to check it ! 11 days later no collection. You can not contact or speak with a UK based call centre. I have been lied to 3 times about sending me a claim form, the email replies from customer care are utter utter rubbish going around and around in circles. I paid for a collection and delivery service but they keep referring to sending a claim form to the collection address…..a concrete manufacturer ! It is not their issue they have been paid. I have lost count of the amount of emails and calls that I have made to UPS, no doubt their aim is to frustrate you to the extent that you just give in trying. If you think you’ve tried or had the worst courier service, try these cowboys, YE HAA UPS order some eggs and get an omelette FOC or if you want to hear or read utter rubbish scrap the Sun newspaper and contact UPS customer I don’t care we are not paying for what we break. COWBOYS AVOID THEM LIKE THE PLAGUE. Collection arranged for 10/8, rearranged for the 11/8, delivered broke in half on the 12/8, now as of the 23/8 still no claim form, claim form promised 3 times, never received, emails and calls lost count, verdict utter liars, deliberate avoidance of paying for damaged items. Their reply: we are really sorry to hear about your experiences with our services….not sorry enough to put it right, or attempt to UNDO your blatant lies, I can communicate on Face Butt or Twitter !? You have my email address via the tracking number try that way which would be more appropriate than a social media platform, how ridiculous, Mickey Mouse replies !”

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Posted 2 years ago

UPS is rated 1.2 based on 2,137 reviews