UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,137 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,137 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a phone over a year ago from Apple and never received, I also have been seeing multiple comments on your from Facebook. And seeing it's though my Facebook was hacked, raises questions of your partnership. Thank you.”

Helpful Report

Posted 2 years ago

“Apple ship me a labtop. I was't home so they left me a slip saying I had to sign it. Find. I called them and they would not allow me to pick it up at the end of the day. I said I work I would not be home. Abrutly told me call Apple. Since Apple told them to leave it at the nearest UPS store. So I went to pick it up. They had the package but it wasn't in there system. Come back tomorrow. So I went back and then they wanted to charge me because it was not in there system.Thyat is a scam! If it is not in their system why did their driver attemp to deliver it in the first place. So I never received the package and they sent it back to Apple.bv”

Helpful Report

Posted 2 years ago

“This company had my parcel for 2 weeks , when I tracked it said they would give me a delivery date soon , it said that for 2 weeks then they returned it to sender, not once did this company contact me, it was very stressful for me as it was pictures of my deceased dog , this added stress to my grief immensely…AVOID AT ALL COST !!!!”

Helpful Report

Posted 2 years ago

“No updates received. Was guaranteed delivery yesterday by ups customer service and nothing turned up. All of a sudden it turned up today with no notification. Customer service really poor. UPS, otherwise known as useless parcel service”

Helpful Report

Posted 2 years ago

“Driver too lazy to ring buzzer at apartment complex since office was closed - although he still had access, left an update "sorry we missed you"- I work from home- - next day leaves a message package left at locker-actually left APPLE PAY CARD on desk! Replacement Pay Card!”

Helpful Report

Posted 2 years ago

“I was told a package would be delivered today between 1145 and 1545 and so I booked a day off work and I waited in all day. In doing this I lost a day's business as I am a self employed tradesman. Nothing was delivered. In going onto their online tracking system their note says 'GB The receiver was not available at the time of the final delivery attempt. 2022-11-14 14:18:57' This is blatantly a lie. Phoned UPS who wouldn't give me a manager's name or a customer complaint number, just the generic customer service number. Awful service. They then phoned me this morning to again promise the package would be with me today. I gave them my neighbour's number to deliver to. again they failed to show up yet their tracking system says they attempted to deliver. Complete liars. The UK Ombudsman won't cover this type of retail service. I have lost money as the supplier (in China) says they faithfully handed over the goods to UPS. UPS are at fault here.”

Helpful Report

Posted 2 years ago

“If I could give a zero, I would! UPS is the worst, the absolute worst. If I could choose not to use them, I would in a heartbeat! But I can’t choose what shipping services sellers use. I have had so many expensive parcels “lost” conveniently! Never the inexpensive items only things that could fetch a price. Their customer service is nonexistent and they genuinely don’t care. They lost an expensive camera and when I asked where it was, they said they handed it off but couldn’t provide confirmation that it was successfully handed off, and when I ask why not, I was told that it wasn’t their responsibility anymore and to deal with it!!”

Helpful Report

Posted 2 years ago

“Utterly pitiful service. I live in a small block of apartments. UPS drivers will buzz to be let in the building, then leave a "sorry we missed you" card in your mailbox. This informs you that your parcel has been taken to a local store where you should go and collect it. Why should we as recipients that have paid for delivery take a 30-minute round trip because the driver couldn't be bothered to take the lift up a few floors? This is happening time and time again. I keep reporting it to UPS, but it does nothing. Customer service just says that they have mailed the "appropriate department". I was supposed to have a parcel delivered 11 days ago, still waiting. Dreadful customer service. I now avoid retailers that use UPS because it is so painful going through this every time.”

Helpful Report

Posted 2 years ago

“UPS waste of time and money. 5 days delivery promised. 14 days later and still no delivery from UPS. No apologies from UPS. No answers from UPS. UPS = headaches and money wasting... Use the post service, it is quicker and cheaper”

Helpful Report

Posted 2 years ago

“Ups is the worst. Poor customer service and incompetent delivery people. Lazy”

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Posted 2 years ago

“Fraud customers, hide the truth, and steal packages! This is by far the most absurdly disgusting courier company I've encountered, shipping from Spain to the UK, stuck in ups Stanford Le Hope, GB, United Kingdom, repeated scans every day, every day it says "Package delivered tomorrow" But never delivered! Very disappointed with this! Seeing so many like-minded people having the same problem! Legal measures must be taken to teach UPS a lesson! Fraud customers, hide the truth, and steal packages!”

Helpful Report

Posted 2 years ago

“A package was delivered to my house and on it was a different address than mine. I spent over 30 minutes trying to contact someone at UPS who then told me they would be able to pick it up that night and take it to the correct person proximately 24 hours later that had not been done I called again they said they would again send a note via email to the district here in Cincinnati. Once again the package had not moved from my house so it’s now been over 2 1/2 days and it’s still sitting there. I called again to get a phone number and the phone number they gave me was for a store Who told me that was not in their purview. I have now tried to contact the people on the front of the package via websites but as of no Avail. I will not use UPS and will request when I purchase things via the Internet that they be sent to me through a different carrier because of this air”

Helpful Report

Posted 2 years ago

“The biggest mistake of my life. UPS not only not contact me about a missing document, which delayed my delivery by weeks, but they also sent an email informing me of the delivery, which never happened. I was finally able to receive my bags, a month later, completely broken, open, and with items missing and broken. NEVER TRUST UPS.”

Helpful Report

Posted 2 years ago

“I paid for next day air, and it never showed up on the day it was supposed to be here. Plus, they gave me another date for my package and it isn't here still!!!”

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Posted 2 years ago

“I arranged for a collection 31/8 for my package to be picked up the following Tuesday to be delivered the following day to a exhibition they arrived 2 days late and delivered the package after the event refuse to refund been put through to different people in different departments and still wont admit their fault even though its in black and white on the invoice . DO NOT USE THIS COMPANY”

Helpful Report

Posted 2 years ago

“As of now UPS has lost 2 of my packages in a month's time. The first page was a check I really needed so I did the overnight option,it took 6 days of talking to them for them to finally admit it was lost. Within the the 6 days of me calling everyday they kept lying saying it was coming when I could clearly see the package hadn't moved since it left the sender. Now almost a month later they just lost a pair of boots I ordered,this package hasn't moved in 3 days so far,from here on out I will make sure whoever I order from isn't using UPS,this is sickening!!”

Helpful Report

Posted 2 years ago

“I get a notice saying my package is out for delivery but it doesn't come and then says to be delivered the next day. It doesn't come and now they say to contact the sender. The sender says to contact UPS. UPS says it's caused by the storm Ian. If it's on the truck in my area (AZ), out for delivery how does Ian have any affect on that. This has happened many times before for no reason. They have also said they can't find my house in the same week they made an earlier delivery. Horrible service. I won't ship with them but can't control others shipping to me through them. Wish I could give a negative 10 rating.”

Helpful Report

Posted 2 years ago

“Absolute trash! 14 days and still nothing delivered. Ups needs to die already”

Helpful Report

Posted 2 years ago

“UPS LOST my PACKAGE and BLAMED ME for it. I called UPS because there were no tracking details online on 11/3 for a package with an expected delivery of 11/4. I called back on 11/4 and was told that my Package was lost in transit and an investigation was started. I checked with my local UPS and the store account owner told me I should have not called UPS and that it was my fault the package was not going to be delivered - he mentioned that because of me calling and UPS starting and investigation to locate the package, "the package will get there, when it gets there".”

Helpful Report

Posted 2 years ago

“My parcel was supposed to be delivered yesterday but it had to be rescheduled to this morning. I was at home all the time & apparently the parcel was delivered an hour ago but nobody in to sign for it. Another email this afternoon states that it has been taken to a drop off store for me to collect! Unbelievable. No card was left so it wasn't even attempted to be delivered.”

Helpful Report

Posted 2 years ago

UPS is rated 1.2 based on 2,137 reviews