UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,137 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,137 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi I would like to left a review about UPS That I supposed to get a delivery today on 06/08/2024 and I was waiting all day on my door and delivery didn’t came did not came to my door even I checked I tracked my parcel all day at least 7 time but delivery driver up date into system that access issue But my point is I never get I didn’t get any phone call or any message from UPS delivery driver so delivery driver supposed to be contact me when he came or when he is coming to my door but he didn’t and it wasn’t nice because I was waiting for all day and he was wrong that access issues and next time I never ever want to contact again in my life with UPS driver because absolutely a very very bad service about UPS”

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Posted 5 months ago

“Unreliable useless courier service. DPD give you a delivery slot and delivery in that time slot. You require a crystal ball to determine when they might arrive.”

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Posted 5 months ago

“This company is such a nightmare! Packages are delivered in the wrong address, arrive 5 days later, and they don't honor their deliveries! How can a service be so crappy and customer service so awful! Shut the front door, your backyard business won't survive if customers keep getting bad experiences!”

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Posted 5 months ago

“rate a zero but that option is not available. The driver is a liar and never made any attempt to deliver My package. never rung the bell I work from home, so there is no excuse. I was waiting for my package. Worst service I’ve ever seen. I see all the reviews are one star really sad”

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Posted 5 months ago

“I paid for guaranteed overnight delivery of four live koi fish from UPS. They were supposed to arrive today by noon to my home in New Orleans. UPS emailed me today to say that the fish will not arrive until tomorrow despite being in the New Orleans warehouse today. I called them and begged them to work with me because the fish will die if not delivered as guaranteed - they wont even allow me to go to the warehouse today to try to save them from running out of oxygen and dying tonight. I will never use their overnight services again.”

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Posted 5 months ago

“I received an email stating that they missed me on what is a signed package. I have a RING video camera and they never came to the door nor left a message stating they did. I called three times and was told three times my package was on its way. They lied three times and now I have to be held HOSTAGE again for another day while they maybe bring my package. What is wrong with your delivery people lying constantly to customers. The customer reps on the phone are lied to by the drivers so it's not their fault. Your company has done this to me several times and I want you to be aware that your drivers lie on the regular about not finding people at home. I am always home when I miss a package. Of course I'm home, the package has to be signed for. Please do something about this awful service.”

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Posted 5 months ago

“Jeffery Schwarz smokes pot on a regular basis but still seems to be a driver .... maybe these drivers need tested once in a while.”

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Posted 5 months ago

“为什么我快件显示23.07.2024送到的，到现在还没有收到货”

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Posted 5 months ago

“UPS sucks on timing they took all day just to get my package at the front door they need better Service.”

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Posted 5 months ago

“Consistently terrible in all respects. I only use them now when they're a seller's only option. Dishonest brokerage statements. Absurd brokerage fees.”

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Posted 5 months ago

“Package stuck in "customs" for months. Nobody willing to even check why. Package only contained personal documents, still waiting for them to arrive.”

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Posted 5 months ago

“Be careful with UPS I rejected a parcel because the item was $29.99 but UPS wanted $38.70 in their own shipping charge calling it fee for calling duty on behalf of the government. I rejected parcel and seller got their product 3 month later I got sent to a collection agency for the UPS PROFIT CHARGE NAMED: DUTY COLLECTION FEE SEE PIC:”

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Posted 5 months ago

“This company just scammed me for 74 euro for imaginary package they never delivered. I told them I haven't ordered anything from them, so they should refund the fee because it's a mistake. Then they send me a debt collector. Absolute scammers. Avoid in all cost.”

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Posted 5 months ago

“This must be the worst company I have dealt with. A clerk at UPS Canada grossly overvalued a package of old camping gear I wanted to use on a holiday in Europe, and then take back home, for which UPS UK want to sting me about $1,000 'brokerage' fees. It's one thing when a company stuffs up, it's quite another when it's impossible to resolve the issue. UPS Canada have told their UK counterpart that they stuffed up, but nothing moves at this end. Phoning them merely takes you to a powerless, and often incomprehensible, underling in a Manilla call centre. I have asked several times to be passed up to a manager who could push things along, but they instead push you sideways to another underling. The managers are safely out of reach. Every time I have been on hold for one, the call went dead. This has so far taken nearly 3 weeks for a delivery that should have taken about 4 days, and given their total lack of response I have no idea when/if it will arrive. In the meantime my holiday is on hold while I beat my head against the wall of UPS sloth, incompetence and indifference. So the below questions are irrelevant, like how long did the delivery take. Er, I still haven't received it actually.”

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Posted 5 months ago

“Took me nine phone calls today to get through for a simple question. Received a text message that my package had been delivered and there was nothing there. After almost an hour of arguing with their AI, I finally get through to somebody because it misunderstood something I said and I saw a window. Then I was told that it really hadn't been delivered, it's not coming till Monday... Then why the text message? Nobody can really tell me where or when my package is going to be here and their customer service is disgraceful.”

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Posted 5 months ago

“Package was delayed, sent back to previous places, out for delivery but didn't show up so went back to the depot (I was in for the entire day waiting for it) delayed after that and idle for 2 more days, in total it has been 10 days and my package was ment to take 2-4 days and that was with priority shipping that I payed nearly €100 euro for because of the package contents. Not very happy with how UPS has handled the package, ups isn't that big here but they still carry a good reputation but there worse than the government run post service, at least they deliver things on time even if it's a little beat up”

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Posted 5 months ago

“What went wrong? You mean what went right? Very little actually. I sent a box of camping & cycling gear from Sydney to Calgary, Canada with DHL. It arrived without a hitch 4 days later. As I was to continue the holiday in Europe, I sent the box to London with UPS. Big mistake. The cost was nearly double what DHL had charged for a twice the distance. Two weeks later I still don't have it. The tracking page said it was 'Out for delivery', but when it didn't arrive I phoned them, only to be told UPS were applying a GBP £440 brokerage fee. Worth more than the contents. The only department that can help can only be reached by email, which is ignored. I am stuck in London, my holiday on hold while I try to extract my possessions from UPS's sclerotic bureaucracy. How are they still in business?”

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Posted 5 months ago

“Excellent service.Speacial big thanks to Rustam.Very responsible and friendly courier”

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Posted 5 months ago

“A package was delivered at 1105am Saturday I check my porch at 1107am no package I check two houses to the left and two houses to the right(nothing) I check the photo not my property I call ups customer service explain situation gave them all the details said someone will be in touch within one hours they said will have driver recheck-no offense but with gps they know we’re the truck was at 1105am why no response-i spent 40 years in the business”

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Posted 6 months ago

“I wouldn’t even give you a one… when a package is express over night delivery it shouldn’t be driving all over.. and your customer service representatives and so called supervisors do not do their job either…. Worthless company especially since we paid 40 dollars for next day air and this package landed before my other express delivery package at the same location and got held an. Extra day but I sure got my other package right at 930 since it was express…”

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Posted 6 months ago

UPS is rated 1.2 based on 2,137 reviews