UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,066 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,066 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“UPS is just horrible. At this point I wonder how they are still in business with this terrible customer service. Was supposed to receive a package yesterday and was home all day. After 6pm when I tracked the package I was notified that attempt delivery failed although I was home and no door tag was on my door. Was told that it could be picked up at a UPS access point around 10-15 minutes from my home which turned out to be a grocery store. When my husband went there the next morning parcel wasn’t there yet. I called ups and made an address change to my location and it was posted on their site, but still delivered to that grocery. I know they never delivered it to my place to begin with. Wether it was traffic or drivers laziness I don’t know. Never ever use UPS. There are so many other good couriers out there.”

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Posted 1 year ago

“Ups delivery ma parcel to another customers and I don’t know where and who received my parcel. Disaster!!!!!”

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Posted 1 year ago

“My parcel lost 2 time in a month My Bp is up the roof. After replacing my parcel that got lost a month ago I have been told the parcel is missing for the second time. I assured my client I will get them the items. Worst company ever. Is it someone targeting my shipments. Same as last time. Next thing it’s missing. CEC UPS Header Dear Hadley, Good day! I hope this email finds you well. Please let me apologize that it happens on your package for the second time. This is not the service that we want you to experience. Since there's no further scans on the package since the 30th of May we need to raise a tracer. I have here an investigation template. Please see attached. Kindly fill up the form for me to initiate an investigation. And to give you a proper expectation the investigation would take up to 8 business days and the investigation updates will be directly sent to the shipper of the package. This is joke UPS. Need to sue for mental distress and loss of business. They don’t care”

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Posted 1 year ago

“The worst customer service. Customers don't have the option to speak with anybody, just with a machine that doesn't have all answers. Terrible.”

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Posted 1 year ago

“Amazon used them to deliver 2 dozen roses to my sister. They didn't follow basic delivery instructions. Instead of delivery to to the front desk of the stroke rehab, they gave the package to some passer-by. They got the guy's name, but staff said no one by that name worked there. I spent hours on the phone with staff and Amazon trying to get my money back or locate the flowers. UPS hung up on me, staff manning their Twitter account flat out refused to be helpful, and those manning the customer service email were flat out rude. My husband's bank, the biggest in the nation, just went with FedEx instead, because he told them how UPS staff behaved in this matter. Actions (or in this case inaction and passing the buck) have consequences. I'd definitely fire some staff who obviously don't take their jobs very seriously and have cost you business UPS! Shame on you all!”

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Posted 1 year ago

“They are refusing to deliver our packages from a certain company (for no reason, they are sending back our monthly subscription packages) and will NOT let us talk to a human! AI cannot fix this”

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Posted 1 year ago

“We were out when ups tried to deliver today. They left a card to say we have to collect the parcel six miles away. All our neighbours were in at the time ups came. Utterly hopeless company.”

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Posted 1 year ago

“Useless ... Simply useless ! There concept of customer service is nothing but excuses ! On day five (5 days past the quoted delivery date) still waiting to find my package ! UPS WILL NEVER EVER GET MY BUSINESS AGAIN !!!”

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Posted 1 year ago

“the biggest liars in the entire USA liars, liars, lairs, their client service, team and especially managers are the worst customer services people in the entire USA. They can read what you are able to see by yourselves in UPS.com. They are impossible to solve any issues at all...”

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Posted 1 year ago

“Ups is the worst thing happened to me in the last 5 years. I'm a chef and I was supposed to receive a new pair of work shoes on a Tuesday. On that day ups sent a notification the parcel was held to delivery change as per request (that I didn't do). So I called the support the day after and they told me they would deliver on the next day because the parcel wasn't received on their depot on Monday. I didn't understand that motivation but they assured me I was going to receive on the day after, so fair enough. On the next day I didn't even get a communication imagine the delivery. So we reach Friday (from Tuesday) the day I came back to work they decided to attempt one delivery. I left a note on the door (please try to get neighbours for delivery). I received a message we tried to deliver but you weren't in, 2nd attempt. This time I'm more furious than confused (meanwhile I watched the cctv to acknowledge the driver, he didn't even try to ring the neighbours) so I called the support and they told me they would arrange another delivery on the same day. After 1 hour the depot called me to tell me that they couldn't deliver because the shop were to drop the parcel was closed and I need to wait Tuesday of the next week. I just don't believe what I'm hearing and I'm now calling the support to ask for a refund and they told me they cannot process the refund because in order to file a complaint I need to get the delivery first. So ups it's basically a cancer because they will not accomplished the delivery. If you use their service you will just lose the stuff that you order and you can even complaint about it. Do never ever ever use ups because it just doesn't work”

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Posted 1 year ago

“This is so depressing, these guys are fraudsters This is so depressing! I have lost package worth £500, and instead of owning open to the fact that they already stole my package, they demanded £500 for custom clearance. They have since being lying about the whereabout of the package. In a day, they will say it is with the custom or drug enforcement (how can technological gadgets be in drug enforcement's hold? I have contacted the said-drug enforcement and they said they have no such case), and their website kept saying my package is in their warehouse. It's been three months now and they tell me after months of my consisent calls that my package is beyond their countrol and they won't be refunding me. They won't show me any evidence of the package being beyond their control either!! What an awful way to lose over £1000. Someone should please help me on how to get back my money. These guys are fraudsters.”

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Posted 1 year ago

“There is loads of other couriers out there ups just look at the reviews they are the lowest rated couriers on the planet they make so many mistakes and they really don't care all the operators are running on script three consecutive days in a row they promised that the item is going to be delivered not for from dublin to kildare so i lost two days holiday waiting in anticipation so frustrated in the end I ended up picking it up myself from the depot when I arrived it was on the counter ready for collection cannot understand why after taking two days holiday they just couldn't put it on the van for delivery, excuse me but I will never use these shower of shites again best of luck with UPS they think they can treat hard working people with no respect.”

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Posted 1 year ago

“My shipment was lost. Instead they sent my Sister on Mothers day gift a Cox cable modem. What an insult to me and my Sister having her open the box in video and to see her face. The things what were lost are unreplaceable . Yes they tried to blame me. Up to this day I'm still upset and it was this Mothers day. All you hear it's never happened before and I'm sorry. You being sorry doesn't fix your mistake. Please, Please if you decide to us UPS TURN AROUND AND RUN OUT THE DOOR. 😡😡😡😡😡😡”

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Posted 1 year ago

“They are definitely the worst delivery company I only used in the whole world: I lost two days on them while waiting for an important package at home. The first time the courier came, didn't knock, didn't call, and left. The second day he just didn't show up but made a note as if he was trying to deliver a package. Customer service just covers the drivers: they keep saying, like parrots, "Sorry, sorry", promising to help, but in reality, nothing happens.”

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Posted 1 year ago

“Couriers don't have a phone to call the number on the parcel...instead of turning back once the buzzer code is t included in the info. It's so sad. Sent a perishable item to Edmonton, unfortunately, the items got bad cos it was returned to the office.... Very very very poor service. Post Canada would call, FedEx would call...but UPS don't...I regret using their services.”

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Posted 1 year ago

“Trustpilot reviews Thanks for your review! UPS UK Add photo Your review is pending.Read less It may take up to 2 hours to appear on Trustpilot. Learn more Ebrahim T 2 reviews GB Rated 1 out of 5 stars WORST DELIVERY SERVICE COMPANY IN THE HISTORY of MANKIND I bought a mattress from Emma that was to be delivered on Tuesday. I've received an email from UPS saying that the item will be delivered on Tuesday. Unfortunately no delivery. Then another email on Wednesday that the item will be delivered on Wednesday. Waited all day & no delivery. Then I called UPS on Wednesday evening and they then tell me that my whole address was not printed on the label because of which delivery couldn't be completed. Funny thing is the gentleman who does the deliveries in my area has been doing deliveries for some years. Customer service then took my full address & informed me that I will receive the item on Thursday. Guess what still didn't receive. I call UPS again on Friday morning and I speak with a gentleman who says that it's out for delivery. Waited till 6pm & still not received. Now I call again and the customer service representative says that lo & behold they forgot my mattress. I asked to speak with a manager who really didn't want to talk & for whom I waited nearly 30 - 40mins. Managers name is Sheila who then during the conversation contradicts herself twice. Absolutely appalling service. I will never use UPS again nor will I recommend. Pity I can't give zero stars.”

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Posted 1 year ago

“I never got my package and the driver just gave it to anybody without confirmation of identity. That's unacceptable and disrespectful !”

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Posted 1 year ago

“Expedite shipping feom Germany to UK An absolute joke from UPS . They ask for information then dont act on it for days . Into the second week and no sign that it's ever going to be delivered. Every day has the delivery time on the tracking , even when it's not out for delivery. What A joke.”

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Posted 1 year ago

“Why do other companies give you a time slot,when ups just give you the date it should be delivered,it means you have to wait around all day ,it's a waste of a day”

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Posted 1 year ago

“Importing goods to the UK, Total cost of goods £370 - custom fees from UPS £397 this custom fee is higher that the cost of the goods. This is surely an error, I have been trying to get this resolved since the 3rd of may with 4x emails sent to the relevant department email address has been supplied to me by the call handlers for the invoice quires, Today is the 16th this is 13days and no reply. I have phoned at least 10x to either get hung up on when asked to speak with management or to be told they will give the team a nudge to get a replay to me which does not happen. Even tho UPS cannot reply to my emails they have been able to contacted my supplied and said if I do not pay this bill by the 17th they will either send item back to sender or they will destroy the items. **I do not recommend UPS to anyone ask your suppliers to use FedEx or any other shipping company as this is beyond a joke..** To try and prevent this issue happening again, I have asked all of our suppliers out side of the UK to not use UPS as they are incompetent as a delivery service. I am loosing money per day as this is raw material for a product that we make that we cannot sell due to no material to produce this product..”

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Posted 1 year ago

UPS is rated 1.2 based on 2,066 reviews