US Mobile Reviews

Name: US Mobile
Address: 11 East 44th Street, Floor 2, New York, New York
Rating: 4.79

4.8 Rating 2,712 Reviews

100 %

of reviewers recommend US Mobile

4.8

Based on 2,712 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The supervisor Mughees whom I spoke to was amazingly pleasant, polite & professional. He resolved the issue & arranged a rebate for time lost due to loss of service. I was very pleased & impressed, indeed, with the way he handled the entire issue.”

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Posted 2 years ago

“Costumer Service representative Hasna Arshad from Us. Was super awsome. She did an execptional job configuring my internet services with us mobile. She is great. !!!! Thumbs up. 👏🏼👏🏼👏🏼👏🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼”

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Posted 2 years ago

“Great phone service #1 customer service Great price happy customer”

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Posted 2 years ago

“I have an account with 2 line and my email address was changed by mistake and I can't access my account. I called support and Malik spend an hour helping me adding data to my 2 kids (students) which without data they have dead phone. Malik did above an beyond to help me in this complex situation. He was very professional, knows all the technical details to address this a quickly as possible and during that process was very kind and supportive. Best service I ever had”

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Posted 2 years ago

“I had problem with sending outgoing calls to people and I contacted US Mobile’s awesome customer support. I was connected to Ammar Shaukat, who was very kind, experienced, and patient. He stayed on the line with me for over an hour trying to fix my issue in the evening. At first, the issue persisted and Ammar escalated the problem to the higher-ups. However, Ammar called me back later that night and made some changes to ultimately fix my calling problem. I was able to make calls again due to Ammar’s work that night. Ammar’s support was outstanding and the amazing customer support agents that US Mobile has is the main reason I love using US Mobile.”

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Posted 2 years ago

“Amazing service! Always pick up right away”

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Posted 2 years ago

“The best customer suppourt iv ever dealt with he fixed my problem fast”

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Posted 2 years ago

“I am very satisfied with the service so far. Customer support has been very helpful. All my problems have been resolved. US mobile is working great!”

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Posted 2 years ago

“I was assisted by Asim. He was patient and professional as he explained my technical problem. He then suggested a good workaround. I have been very pleased with my US Mobile service and now even more so knowing that you employ knowledgeable people like Asim”

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Posted 2 years ago

“Experienced No Service this am ! Called your 878# & was blessed to get “ Kaiser!! I’m 74 yrs old & very ignorant about phones!!! Kaiser was VERY PATIENT & VERY RESPECTFUL! He walked me through every step with KINDNESS!!! He accomplished our goal ,& checked & rechecked to made SURE , I had All my services back !! I was having difficulty with a health issue & needed to contact someone for assistance, when I found this !! Kaiser has expertly taken care of this issue!!”

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Posted 2 years ago

“Had a hard time getting things switched over but thanks to Zeeshan Imdad in customer service he got it all fixed up and is amazing!”

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Posted 2 years ago

“Joshua Roy was the rep that assisted. All of US Mobile's reps have been very helpful and knowledgeable. Joshua was even better than that. He helped me get everything done that I needed. Thanks again Joshua.”

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Posted 2 years ago

“Kyzer was the best help possible thanks so much”

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Posted 2 years ago

“Osama was absolutely amazing. He stayed on the line with me, while conferencing with my current carrier (trying to port my number from Total Wireless) for almost 2 hours before the other line dropped. He was an hour past his shift ending yet never rushed me or made me feel guilty. In the end, I am still trying to get my number released from Total Wireless (absolutely the WORST service I have ever experienced) but the service I have received from US Mobile has been incredible. I am so thankful I found this company, every agent I have worked with, via the chat and then Osama on the phone, has been professional, easy to understand, exceptionally polite and generous, and they have made me feel valued. I cannot wait to be free of Total Wireless and to move all four of my lines to US Mobile. Thank you for your AWESOME service and the quality of your staff!!! -Tori :)”

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Posted 2 years ago

“I have talked to 3/THREE of your support people today and ONLY 1/ONE of the 3, the last person I spoke with (who's name is Zen) solved my problem the 1st time and actually followed up by calling me back as promised, BUT really did so unlike the other 2 "support people" who were obviously happy to see me off the phone with those "support people". I was looking forward to doing the survey for his great attitude, knowledge, humble,customer service abilities and work BUT there was no survey after our call ended ???, perhaps it was my fault BUT I want to make sure that he gets acknowledged for his abilities as he SAVED your company a customer from leaving your service because I was beyond disgusted with the 1st 2 "support" people I experienced today. I STILL want to do the survey so PLEASE send it to me, as I promised Mr. Zen I would do the survey and I am a man of my word, send me THE link that will allow me to heap praise upon Mr. Zen!!! He's the best "support" person I've dealt with from your company and you SERIOUSLY do NOT want to lose him! unlike the previous 2, though I only want to share my positive 11 out of 10 marks for your Mr. Zen!!! Most Sincerely, Patrick J”

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Posted 2 years ago

“Syed did everything he could to fix my data issue and he did! Thank u Syed..you're an asset to usmobile!”

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Posted 2 years ago

“Kizer is incredible. Patient and so knowledgeable. Give him a raise!!”

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Posted 2 years ago

“Absolutely superlative customer service! I needed help porting my number with eSim activation, and I’m woefully ignorant about iPhones in particular and the digital world in general. I can’t say enough good things about how patient and astute my service rep was. Give him a big raise and a corner office!”

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Posted 2 years ago

“Asim Mehmood was very pleasant to speak too and professional all the way. Fix my problem in a matter of minutes which I love about US MOBILE customer service representatives. Keep up the good work.”

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Posted 2 years ago

“I had a challenging time setting up a new line with US Mobile. Long story short, at the final step the payment appeared not to go through, more than once, endlessly spinning. After spending a long time on the phone with a representative, a second session with the account massaged and all cookies cleared resulted in the same problem. Another call to customer service connected me with Maria, and all of the problems melted away. Maria knew the correct procedure to circumvent issues with the user interface, patiently and expertly guiding me through each step. I was prepared for the number port to take at least a day and maybe longer, but everything was completed in about 5 minutes. I'm almost in disbelief that one of the least expensive MVNOs provides great network performance and fantastic 24/7 in-person customer service. Anyone who has tried Visible knows how valuable talking to a real person can be. Kudos to Maria! I hope she receives a well-deserved promotion.”

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Posted 2 years ago

US Mobile is rated 4.8 based on 2,712 reviews