Utilita Energy Reviews

Name: Utilita Energy
Rating: 1.14

1.1 Rating 605 Reviews

3 %

of reviewers recommend Utilita Energy

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1.1

Based on 605 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Utilita Energy 1 star review on 16th November 2023

Alan

Utilita Energy 1 star review on 28th February 2023

Kyei Addai

Utilita Energy 1 star review on 20th January 2023

Miroslav Badi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would have given 0 stars. Appalling . No sense at all from them. My bill now is £1000 for 6 weeks use of electricity! I'm not running electric fires all day and night! They have messed up the meter readings, and causing such stress and anxiety.”

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Posted 2 years ago

“We cannot get through to Utilita on the phone. It stated a 10 minute wait but we were waiting over an hour before giving up. They need a better system than that so will not recommend on this basis.”

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Posted 2 years ago

“Crooks , they make up charges even when there is zero useage of gas for example”

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Posted 2 years ago

“Recent Citizens Advice survey shows that Utilita the WORST energy company for customer service. Please see for yourselves. See info below. If you can find an alternative supplier, then you should AVOID UTILITA Have received no bill at home address or via email. Has been nearly 7 months now since my first first contact with Utilita. It is not in my interests not to pay a bill. Nor am I so ‘sad’ that I like spending so much time (hours and hours) wasting on this matter, on what should be a basic thing for Utilita to sort out. I’ve emailed two Utilita staff, directly at Utilita email addresses, after they ‘reached out’ assuring me matters would be / had been sorted. Guess what? You guessed right; not now even a courtesy reply from them to acknowledge my emails, for this on going saga. If you have the option to avoid Utilita, then I would urge you to do Received only and first written communication from Utilita recently. No bill, but a notification of intent to take action to recover debt (alleged!) Please google: Worst energy company citizens advice April 2022. Click on page and scroll down the list and ….. YOU WILL SEE UTILITA THE WORST COMPANY FOR CUSTOMER SERVICE”

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Posted 2 years ago

“AVOID, if you can. No account set up. Has been over 6 months now of trying. Numerous emails, phone calls and even letter sent by recorded delivery. Please google "worst energy company citizens advice" https://www.citizensadvice.org.uk/about-us/about-us1/media/press-releases/energy-company-customer-service-plummets-at-worst-possible-time-says-citizens-advice/ When on the page, scroll down and you will see Utilita the worst company.”

Utilita Energy 1 star review on 13th June 2022

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Posted 2 years ago

“From 3 weeks I can't to top up the electricity. Utilita didn't send me the tech service till now. They telling me all is ok.Look at the attachments.It looks like every day.People, avoid Utilita!!!Or,be ready for life WITHOUT POWER!!!”

Utilita Energy 1 star review on 10th June 2022

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Posted 2 years ago

“Very expensive, I top up every day with £20 for gas and next day morning I'm in minus. I've been trying to change thw company but they said tgat its impossible because i need to fit in the criteria. Veey dissatisfied”

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Posted 2 years ago

“Absolutely unprofessional and worst company I have ever dealt with and strongly advise to stay well away. Customer services do nothing other than lie and pass you on to someone else and as for refunds, 7 months and still nothing back. I was in credit for just over a £1000!!!”

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Posted 2 years ago

“Not normal.From 3 weeks I can't to top up the electricity! They lied me they found the issue but they didn't fix it yet. Every 2 days I'm without supply... Embarrassing...”

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Posted 2 years ago

“"Thieves" !!!! That's all I am going to say. Honestly, look elsewhere.”

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Posted 2 years ago

“Scam and creepy joke.From 2 weeks new smart meter not working, payments for top up not working. I'm calling every day, waiting sometimes 2 hours somebody pick up.Then another 2 hours I'm explaining my problems.They telling me all is Ok.Not ok!!! I'm trying to top up few times per day by app, website,top up line,pay points and still NOT WORKING!!! I need to ask for another credit... 3 times I was off supply.After 12h shift, extremely tired,I was calling 4 hours in the middle of the night, almost crying for another 15 pounds... Asking for service,nobody coming.My calling very often is cutting.Ignoring. I'm reporting it to solicitor.”

Utilita Energy 1 star review on 31st May 2022

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Posted 2 years ago

“Absolutely disgusting, waited 3 years for a smart meter installation , Only to be told they do not have the required parts, I also got told to get InTouch with my council/housings officer as I have an eco duel electric meter, the electrician came out and said they are pulling a fast one.. I called utilita today and asked for a supervisor/manager to speak to only to be told I will get a call back.... I also got told they didn't receive an email from me with a picture of my gas meter reading so asked for a date, time and both emails which one was mine and obviously there's, to then be put on hold she obviously found the email in the end, customer service is horrendous, and to be waiting for as long as I have is not exactly professional,”

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Posted 2 years ago

“⛔️STAY CLEAR ⛔️ LONG WAITS ON PHONE THEN PASS U ABOUT TO OTHERS THAT CANT HELP THEY HAVE PUT UP MY TARRIFF AGAIN NO EXPLANATION FROM THEM JUST WANT MORE CASH AND MAKING PEOPLE POORER MAKING BILLIONS OF POUNDS AND JUST KEEP ROBBING THE PAYING CUSTOMER”

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Posted 2 years ago

“Well nearly 2months on since my last damming review & still no smart meter fitted🤨Told i was a priority after waiting over a year as they have no smart meters lol yet i read bad reviews of customers who have recently had smart meters fitted from utilita,I mean how long have they been waiting 2yrs🤦‍♂️”

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Posted 2 years ago

“Totally useless! All I wanted was a smart meter to be able to top up from home. There have been issues from the start of my supply back in 2020 - issues with Economy 7 and storage heaters being constantly on - this forced them to install a smart meter. The meter failing in Jan 2022, temp fix in Apr but I have to contact them to get my tariff changed back; tariff changed back and advised will take up to 14 days to apply. I’m now receiving messages to say that meter has run out of credit and to top up but message also says “please don’t rely on accuracy of our notification”. Concerned that my supply would switch off, I go to App to top up: “whoops, something went wrong”???! Wish I’d never bothered, would rather go out in the cold and wet to find a working PayPoint facility with my previous supplier! I like to think I am quite savvy but if I am struggling, imagine a vulnerable person trying to work through this confusion. 😡 If only there was a “no stars” option.”

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Posted 2 years ago

“Never use this company never again”

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Posted 2 years ago

“Awful company.. all the engineers were in a meeting was they excuse for not turning up when THEY arranged.. then appparantly I was OUT .. Nope! Got the footage to prove he didn't come to the door... LIES LIES LIES”

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Posted 2 years ago

“Honestly the worst company I’ve ever dealt with in my entire life. Unfortunately they supplied the property I moved into in Dec 2020 and I haven’t been able to get rid of them since. Not only did they have all of the incorrect meter numbers for each of the properties, they then proceeded to put my details against 3+ properties in the block of flats. Their customer service team are completely inept. 14 months later and I am still receiving bills and debt collection letters for properties I don’t live in and never have. I have made complaints, spent 20+ hours on hold and speaking to agents who explain they’ve “resolved” the error, only to receive more bills in the following months. I have been non stop harassed by this company and the issue is still not resolved. They should be prosecuted.”

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Posted 2 years ago

“I had smart meters installed on the 23rd of March. Utilita have owed me £67.30 since then. Very, very poor customer service,,simply not good enough!!!”

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Posted 2 years ago

“I have just submitted a review off the fantastic customer service I received from a Mr Matt Nc(first initials off surname) I mistakenly clicked just 1 star thinking it was 5. Anyhow I wish to correct my mistake. To confirm I give Mr Matt Nc 5 out off 5 stars!!...Yours Ms Happy customer!! 😊”

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Posted 2 years ago

Utilita Energy is rated 1.1 based on 605 reviews