Utilita Energy Reviews

Name: Utilita Energy
Rating: 1.14

1.1 Rating 615 Reviews

3 %

of reviewers recommend Utilita Energy

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1.1

Based on 615 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Utilita Energy 1 star review on 10th January 2025

Julie Glaister

Utilita Energy 1 star review on 16th November 2023

Alan

Utilita Energy 1 star review on 28th February 2023

Kyei Addai

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything, smart meter was installed but instead of a credit meter (d/d) I had a prepayment installed, I was told I still had to pay the full amount of direct debit and top up!! I couldn't top up the prepayment meter as I didn't have the card number, complained and the customer service person put me through to the payment and I topped up £50 and it's disappeared... I have spoken with every department as they pass the buck, over the last couple of months I have spent around 4 hours a week on the phone and I still haven't got my money back, been to ofgem and they put me through to utilita again, if I owed them money I would have a judgement against me by now, total disgrace how this company works and treats their customers.. I wish I could swap energy company but it's not advised due to the prices 😕 a complete joke”

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Posted 2 years ago

“I telephone Utilita and spoke to Scott the lovely Scottish male and he explained the process very professional about my enquiry with regards to my first bill that I had received and that the housing had not issued me a legal tenancy agreement as my full address was not on the tenancy that I had signed. also I need access to the meter at all times. So I took the advice and will Look forward to telephoning Utilita back when I have received the updated version of my tenancy agreement to arrange either a direct debit or pay as you go card. Thank you Scott 10/10. Kind regards Lady Glenise Bendall”

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Posted 2 years ago

“I would rather tweeze my toenails off one by one then be with this shambles of a company. Each time I have rang up I have been on hold for over an hour. NOT REMOTELY HELPFUL. DO NOT RECOMMEND.”

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Posted 2 years ago

“I cannot get them to send me a bill and this has been going on since end of May I don't know what we owe they've put us in utility poverty which we have never owed money in our lives Their customer service is 0 we're an elderly couple and we're at our wits end.They are the worst company you could imagine DON'T USE THEM”

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Posted 2 years ago

“Only company I know of that doesn't charge a standing charge, property is empty and no electricity or gas being used, but still getting small bills monthly, send as many as you like not paying a penny. I have photographed meter monthly and look forward to seeing you in court if necessary.”

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Posted 2 years ago

“Scam of a company keeping sending me bills for nearly 800 pound spoke to them many of times I have pay as you go meters that I have to top up key and card for to have gas and electric when I confronted them they said it was a mistake and they'd sort it a few weeks later I have another bill for the same amount threatening to go to court and put pay as you go meters in (which I already have absolute morons good luck to who ever answers my call sick of them avoid!!!”

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Posted 2 years ago

“Been on the phone an hour and a half now on hold just trying to get a customer number! I have 3 children and I have just moved house to find these idiots are the provider. Been trying to get through since last Thurs they're an absolute joke.. only reason I'm trying to gey these is because my energy supplier from the old house is unavailable due to their systems Been down! Please avoid utilita if you want someone you can contact in emergencies!”

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Posted 2 years ago

“Absolutely awful company. I have had problems with them for a couple of years now but the last 6 months has gotten insane. They keep asking for proof of identity to which I have provided on many occasions only to he told its back in the Original owner of the property's name. How on earth this keeps happening is beyond me and now the debt owed is mounting up due to them not being able to correctly update their systems and take payment from me. I am just running round in circles. The last thing I need/want is debt or the stress and anxiety this is bringing. Also have sent me (in original owners name) a bill for the past 2 months of £1200. I live with a 4 year old in a small property and work 5 days a week, their is NO plausible way my bill would be 1200 for 2 months. They can shove it....”

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Posted 2 years ago

“Being overcharged. Switched to a credit account at a day rate only from prepayment E7 tariff. But after 2 months they are still charging me for a day rate and a night rate at same time overnight. Can never get hold of them and it’s at least an hour to get through to them at best”

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Posted 2 years ago

“Absolute con of a company... They don't answer the phone. My meter is faulty and I'm owed money in failed transactions. They are pure scum. This company is making me more suicidal by the day......”

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Posted 2 years ago

“Would have given 0 stars. Appalling . No sense at all from them. My bill now is £1000 for 6 weeks use of electricity! I'm not running electric fires all day and night! They have messed up the meter readings, and causing such stress and anxiety.”

Helpful Report

Posted 2 years ago

“We cannot get through to Utilita on the phone. It stated a 10 minute wait but we were waiting over an hour before giving up. They need a better system than that so will not recommend on this basis.”

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Posted 2 years ago

“Crooks , they make up charges even when there is zero useage of gas for example”

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Posted 2 years ago

“Recent Citizens Advice survey shows that Utilita the WORST energy company for customer service. Please see for yourselves. See info below. If you can find an alternative supplier, then you should AVOID UTILITA Have received no bill at home address or via email. Has been nearly 7 months now since my first first contact with Utilita. It is not in my interests not to pay a bill. Nor am I so ‘sad’ that I like spending so much time (hours and hours) wasting on this matter, on what should be a basic thing for Utilita to sort out. I’ve emailed two Utilita staff, directly at Utilita email addresses, after they ‘reached out’ assuring me matters would be / had been sorted. Guess what? You guessed right; not now even a courtesy reply from them to acknowledge my emails, for this on going saga. If you have the option to avoid Utilita, then I would urge you to do Received only and first written communication from Utilita recently. No bill, but a notification of intent to take action to recover debt (alleged!) Please google: Worst energy company citizens advice April 2022. Click on page and scroll down the list and ….. YOU WILL SEE UTILITA THE WORST COMPANY FOR CUSTOMER SERVICE”

Helpful Report

Posted 2 years ago

“AVOID, if you can. No account set up. Has been over 6 months now of trying. Numerous emails, phone calls and even letter sent by recorded delivery. Please google "worst energy company citizens advice" https://www.citizensadvice.org.uk/about-us/about-us1/media/press-releases/energy-company-customer-service-plummets-at-worst-possible-time-says-citizens-advice/ When on the page, scroll down and you will see Utilita the worst company.”

Utilita Energy 1 star review on 13th June 2022

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Posted 2 years ago

“From 3 weeks I can't to top up the electricity. Utilita didn't send me the tech service till now. They telling me all is ok.Look at the attachments.It looks like every day.People, avoid Utilita!!!Or,be ready for life WITHOUT POWER!!!”

Utilita Energy 1 star review on 10th June 2022

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Posted 2 years ago

“Very expensive, I top up every day with £20 for gas and next day morning I'm in minus. I've been trying to change thw company but they said tgat its impossible because i need to fit in the criteria. Veey dissatisfied”

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Posted 2 years ago

“Absolutely unprofessional and worst company I have ever dealt with and strongly advise to stay well away. Customer services do nothing other than lie and pass you on to someone else and as for refunds, 7 months and still nothing back. I was in credit for just over a £1000!!!”

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Posted 2 years ago

“Not normal.From 3 weeks I can't to top up the electricity! They lied me they found the issue but they didn't fix it yet. Every 2 days I'm without supply... Embarrassing...”

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Posted 2 years ago

“"Thieves" !!!! That's all I am going to say. Honestly, look elsewhere.”

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Posted 2 years ago

Utilita Energy is rated 1.1 based on 615 reviews