Utilita Energy Reviews

Name: Utilita Energy
Rating: 1.14

1.1 Rating 605 Reviews

3 %

of reviewers recommend Utilita Energy

Company Reviews

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1.1

Based on 605 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Utilita Energy 1 star review on 16th November 2023

Alan

Utilita Energy 1 star review on 28th February 2023

Kyei Addai

Utilita Energy 1 star review on 20th January 2023

Miroslav Badi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The same as other people waiting for a long time for someone to answer the phone sometimes over an hour of never experienced it being a short time before they answer it and also I don't know if this is normal but night time when I've only got the TV on it goes from 5p to 6P it depending if the fridge needs to go on now when I wake up in the morning about six a.m it says it's using 11p and this nothing extra being used on the electricity I can't work it out I don't know if they're scamming me or if this is normal”

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Posted 4 months ago

“The only problem I have with utilita it's hard to talk to someone even on the chat takes forever please sort it .but other than this I'm very happy we have moved into a property and still waiting for my gas and electric cards and home monitor to arrive”

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Posted 5 months ago

“If you looking for a energy supplier don't choose utilita they're absolutely rubbish the service its very poor if you call they live you waiting for an hour or more then you book an appointment and then they cancel the appointment 2,3,4 times it's ridiculous I've been waiting since last year for someone fixing my smart meter display this is unacceptable”

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Posted 5 months ago

“They put u in 10000s pounds debt and making you pay for it and blame you for it when they the ones who did not listen to it since I start in 2019 and now they being assaulted ass holes to you but yeah”

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Posted 5 months ago

“ive been on the phone now for over an hour and still no one answered dont change to these”

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Posted 5 months ago

“Worst energy supplier I have ever been with , very disfunctional ,”

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Posted 6 months ago

“Robbing sum bags this company! Swapped over a week ago left without electric for 12 hrs! Then they want to say I owe a huge debt! Joke and to then say I’ve used friendly credit £8 since 8 o’clock last night when I all ready had money on meter and then to ring customer services waited for 35mins to get through to have the phone put down on me! Robbing people you are Utilita your not even worth 1 start your worth zero!!!”

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Posted 6 months ago

“I would give zero if I could. First time, I took over a property with a huge debt and utilita consistently refused to give me account details of my own, so I was forced to buy supply on the old details and they took a 25% surcharge of every payment. Now I've taken over another (empty) property supplied by utilita and have applied to change supplier, knowing what this company is like, and they have blocked my application to the other complany. Not good”

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Posted 6 months ago

“Absolutely atrocious door salesman, aggressive and pushy, no introduction, wanted to come in and then wanted to look at my meter, posted on local fb group and so many other people said the same. They had the same person and is dangerous to people who are not so on the ball. Will definitely take advantage if given the chance”

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Posted 7 months ago

“This company is a scam! They just walk into your home promising you to change your meter to a better one, offering the lowest rate and then the bill comes. We had to pay over 100 pounds per month, just for gas, for a 1 bed flat, for periods we were not even at home! They never changed the meters, they never even asked for the meter readings so they made up their own and when we provided them with the actual meters they just ignored us. They ignored all the emails we sent and on the phone they pretended to have never received emails from us. They also blocked us from moving to another company when we said we want to change companies due to the cost. Not helpful at all!”

Helpful Report

Posted 7 months ago

“1 star rating is just pushing it in my book if you ask me! I was referred by a friend as I was told that the electric would be alot cheaper than most providers. I thought lovely it’s saving me more than what I’m paying at the moment! Wrong!… My current provider explained to me that even their standard rate is 3 times more than what I’m currently paying at the moment. And then I would have to pay for this and for that. I had a bad feeling about swapping over to Utilita but ignored my gut feeling. Then my provider put me in touch with Utilita their end to see if I wanted to still proceed with Utilita or stay with who I’m currently with. I finally got through to someone after 45 minutes and when I did the thing on the other end didn’t really care what I had to say but then got arsey when I said I didn’t want to change over to them. Her attitude stunk big time. She then referred me to a different department which I just thought they could cancel my switch there and then clearly not. I was on hold for over an hour and a half no music no nothing it was like no one was on the other end of the phone. I thought I would do more research on the reviews for Utilita and I’m so glad I did! So friggin glad? Reading these reviews with my jaw hitting the floor with this company and how they are actually still in business flabbergasts’s me. I just can’t believe that they have put people through this and still having the cheek to take their money but for their neighbours too by reading the wrong meters how is that even possible! I really do hope these people get back what’s owed to them what Utilita have taken. I have 3 children and 1 of them suffers with bad eczema which requires her to bath twice everyday. Reading these comments saying they haven’t had no hot water for days I would want to drag the owner of the place through a bush backward by his/her hair and the customer service! Thank god I eventually stuck to my current provider! Stay away from Utilita no go!”

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Posted 7 months ago

“Absolutely joke of a company charging more than previous company should be less they do not listen put a debt on your account what you do not have not even been with then 2.months”

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Posted 7 months ago

“Giving utilita a 1 star is being polite. The customer service is atrocious. All they do is repeat the same thing and do not resolve the issue. The waiting time to get answered is ridiculous I’ve once waited over a hour just to be told to be more patient with them. I’m glad I left and joined another energy company. Avoid utilita at all cost!”

Helpful Report

Posted 7 months ago

“Awful company, zero customer service, complete bigness to get anything done even after multiple lengthy phone calls.”

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Posted 7 months ago

“Where do I start with this company, I have had nothing but problems with utilita from the smart meter not working to customer support it's all horrendous! Was on the phone for a emergency they had Me on hold for one hour they processed to answer and hang up on me! Leaving a pregnant woman in a freezing cold house with no gas or electric on! The prices they charge for electricity and gas is ludicrous, do not be fooled by the "no standing charge" as they charge up to 2x the price of there competitors. Stay well away from this company avoid at all costs. I will be switching providers as this is not the first time this has happened.”

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Posted 7 months ago

“Absolutely atrocious customer service - £40 on both gas and electricity and it's gone in a week, people are barely getting by whilst these energy companies are raking in billions in the profit through putting our population into even worse poverty, the rates and greed of this company is unreal for the pathetic excuse for a service they deliver. Nationalise Energy.”

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Posted 8 months ago

“Got over £100 credit on my electric burt you sent me a bill for £5 don't want to give bank details over phone why can't it be taken of my credit also can't find out what's happened to my £132 credit for my gas I was told I had a smart meter in but you gave the wrong address on your message worried my credit has gone to someone else”

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Posted 8 months ago

“Wow just plain awful service. Didn't have a clue and passed around to more and more agents who could do nothing..”

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Posted 8 months ago

“Rubbish company, when you finally get through to someone they cut you off. They can not help with simple tasks. This company should be shut down immediately. Very disappointing.”

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Posted 8 months ago

“If I could allocate no stars I would! This is the worst company I have EVER had to deal with. They are useless! You phone well before 6pm to be told they shut at 6;00 and the call ends. When you actually wait and get hold of someone at least 4 out of 5 times they cut you off. You cannot understand what they are saying because there is a lot of background noise to so you cannot even hear them. If you do - they do not solve any query in fact they leave you with more questions! My son has tried so many times as have other members of the family to get him to be 1) accepted as a customer 2) replace credit that was taken by a previous tenant and 3) not keep cutting him off when he actually has the credit if there was anyone there capable of sorting what seems like a straightforward issue. My son cannot move in to a rental because of this threat to have no electricity. It is immoral. We have sent a complaint after 3 weeks of this dire service. 0 out of any score!”

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Posted 8 months ago

Utilita Energy is rated 1.1 based on 605 reviews