Utilita Energy Reviews

Name: Utilita Energy
Rating: 1.14

1.1 Rating 615 Reviews

3 %

of reviewers recommend Utilita Energy

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1.1

Based on 615 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Utilita Energy 1 star review on 10th January 2025

Julie Glaister

Utilita Energy 1 star review on 16th November 2023

Alan

Utilita Energy 1 star review on 28th February 2023

Kyei Addai

Anonymous

Anonymous // 01/01/2019

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“Been on the phone over an hour with no sign of anyone picking up, had someone come to the door and asked me what energy company I was with and said that he's send some info about utilita for me to look at, gave him phone number, email and name for him to send the info, got an email saying I'd been signed up to switch over to them! Did not ask for that, just wanted the info. Been on the phone to them for an hour to ask them not to switch me over and I still haven't had anyone answer and it's not looking like anyone will.”

Helpful Report

Posted 6 months ago

“The worst utility company I have ever dealt with. Live chat is completely pointless, they just give you a phone number that you call, wait on hold for an hour, and then they cut you off. Never respond to emails. They rejected a requested supplier switch a number of times but couldn't provide me with a reason so we're stuck with them. Spectacularly bad customer service. I would strongly recommend you go with someone else.”

Helpful Report

Posted 6 months ago

“I am a disabled adult who have been with utilita for years and never had problem until now. As I'm disabled I used to receive a warm home discount which discontinued after they replaced their box when it nearly caused a fire with no fault of my own. Seven months later I received a letter stating that I owe £342.27 and that I had made an agreed payment date which I never. The only letter I received was 7 months later. They even added £10 service charge to the existing payment. They requested me to pay the £342.27 to avoid further action. This was the only letter I received since the incident. So as well as not continuing with the warm home discount resulting in me paying full electric and gas They caused me significant stress as a result of the whole situation. When I phoned to complain I was told by the customer service that they did not want to talk to me and left it all to the poor customer service lady who I literally felt for in the end. I am currently looking for a new provider”

Helpful Report

Posted 6 months ago

“Awful called to do a change of address and keep with the company got cut off Then called to just cancel previous property then after 15 minuites cut of Called the complaints team and it didn’t exist just keeps being put back in the loop”

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Posted 6 months ago

“Sent a ridiculous final bill and seemed to out of their way not to discuss this. Glad we switched to Octopus”

Helpful Report

Posted 6 months ago

“The worst company I have ever come across! Do NOT use them. I’ve moved into a flat after being homeless for a month. I’ve finally got a roof over my head but have no gas because it’s with utilita and they won’t let me switch to someone else. No one answers the phone, email, messenger or live chat. I’m day 6 without hot water or heating. I fled war in Ukraine and have had the worst time of my life and this company are not helping. I am miserable and there is no one who can help me. Please don’t ever think about joining utilita”

Helpful Report

Posted 6 months ago

“Top up card failed. Took almost an hour to respond to live chat then told me they can't help until next week.”

Helpful Report

Posted 6 months ago

“I have been with Utilita for 10 years and up to this week I was their biggest supporter. I have recently moved and wanted to take Utilita with me so applied for the switch over. Unfortunately after I applied for the switch I discovered that the meter serial numbers registered at my address ware removed on 28-09-2016 and the details on the national database are incorrect. I have spent 5 days and over 20 hours on the phone trying to cancel, firstly the switch, but now the electricity account which is attached to a meter that hasn’t existed for nearly 8 years. I have sent in multiple emails with all needed details and I’m getting absolutely nowhere, at this point I wish I’d never crossed paths with Utilita. So I currently hold 2 electricity accounts with 2 different companies and the same with the gas as those details were also wrong. Every other company (2 different ones) have been an absolute pleasure to deal with but Utilita has driven me to insanity just pushing me around on the phone, firstly not believing what I’m saying to them and secondly it appears that nobody at Utilita actually knows what to do with these dead accounts. The current meter details are currently being updated and when they do update the situation will get even more complicated. I will never recommend Utilita to anyone and at this point wish I’d never moved purely because of the issues I’ve had trying to sort it out. While I’ve been writing this review I have again been kicked off the phone and need to ring them back so I’m off to attempt to do that now. Update: so I rang back, got put on silent hold, waited for an hour then gave up. Date of experience: 24, 25, 26, 27, and 29th June. Had Friday 28th off because I was in bed to recover from the Migraine dealing with this stress has caused me every day this week. Looks like I’m starting again on Monday. Moving house and dealing with utility companies really shouldn’t be this traumatic. If I could choose to never deal with them again and forget the whole chaotic mess ever happened I would, but if this isn’t sorted ASAP from my perspective the whole matter is going to be a lot worse than it is right now, I’m potentially looking at losing my electricity supply that I rely on for medical equipment and refrigeration, but that’s ok because they’ve said if I lose supply they’ll send out emergency engineers to change the meters. JUST CANCEL THE ACCOUNT BEFORE IT COMES TO THAT!!!!”

Helpful Report

Posted 6 months ago

“Took 18 months to even be registered with them , they offered to fit a smart meter thst does not work ! 5 visits and still not fixed not to mention 20 phone calls I asked the woman to tell me her name as I keep getting different plans as how they plan to fix .... she put phone down ... Next step electricity ombudsman”

Helpful Report

Posted 6 months ago

“DO NOT USE UTILITA. Been try to speak to someone since 1pm time now 18.28 absolutely ridiculous they also cut my electricity off while I had money on my meter and said I have I have to use emergency even though I still had credit I'm a vulnerable person and UTILITA victimise vulnerable people DEFINITELY NOT RECOMMENDED. ENERGY OMBUDSMAN NEEDS TO INVESTIGATE UTILITA AS THEY BASICALLY ROBBERS”

Helpful Report

Posted 6 months ago

“The same as other people waiting for a long time for someone to answer the phone sometimes over an hour of never experienced it being a short time before they answer it and also I don't know if this is normal but night time when I've only got the TV on it goes from 5p to 6P it depending if the fridge needs to go on now when I wake up in the morning about six a.m it says it's using 11p and this nothing extra being used on the electricity I can't work it out I don't know if they're scamming me or if this is normal”

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Posted 6 months ago

“The only problem I have with utilita it's hard to talk to someone even on the chat takes forever please sort it .but other than this I'm very happy we have moved into a property and still waiting for my gas and electric cards and home monitor to arrive”

Helpful Report

Posted 6 months ago

“If you looking for a energy supplier don't choose utilita they're absolutely rubbish the service its very poor if you call they live you waiting for an hour or more then you book an appointment and then they cancel the appointment 2,3,4 times it's ridiculous I've been waiting since last year for someone fixing my smart meter display this is unacceptable”

Helpful Report

Posted 7 months ago

“They put u in 10000s pounds debt and making you pay for it and blame you for it when they the ones who did not listen to it since I start in 2019 and now they being assaulted ass holes to you but yeah”

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Posted 7 months ago

“ive been on the phone now for over an hour and still no one answered dont change to these”

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Posted 7 months ago

“Worst energy supplier I have ever been with , very disfunctional ,”

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Posted 7 months ago

“Robbing sum bags this company! Swapped over a week ago left without electric for 12 hrs! Then they want to say I owe a huge debt! Joke and to then say I’ve used friendly credit £8 since 8 o’clock last night when I all ready had money on meter and then to ring customer services waited for 35mins to get through to have the phone put down on me! Robbing people you are Utilita your not even worth 1 start your worth zero!!!”

Helpful Report

Posted 8 months ago

“I would give zero if I could. First time, I took over a property with a huge debt and utilita consistently refused to give me account details of my own, so I was forced to buy supply on the old details and they took a 25% surcharge of every payment. Now I've taken over another (empty) property supplied by utilita and have applied to change supplier, knowing what this company is like, and they have blocked my application to the other complany. Not good”

Helpful Report

Posted 8 months ago

“Absolutely atrocious door salesman, aggressive and pushy, no introduction, wanted to come in and then wanted to look at my meter, posted on local fb group and so many other people said the same. They had the same person and is dangerous to people who are not so on the ball. Will definitely take advantage if given the chance”

Helpful Report

Posted 8 months ago

“This company is a scam! They just walk into your home promising you to change your meter to a better one, offering the lowest rate and then the bill comes. We had to pay over 100 pounds per month, just for gas, for a 1 bed flat, for periods we were not even at home! They never changed the meters, they never even asked for the meter readings so they made up their own and when we provided them with the actual meters they just ignored us. They ignored all the emails we sent and on the phone they pretended to have never received emails from us. They also blocked us from moving to another company when we said we want to change companies due to the cost. Not helpful at all!”

Helpful Report

Posted 9 months ago

Utilita Energy is rated 1.1 based on 615 reviews