Utilita Energy Reviews

Name: Utilita Energy
Rating: 1.14

1.1 Rating 605 Reviews

3 %

of reviewers recommend Utilita Energy

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1.1

Based on 605 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Utilita Energy 1 star review on 16th November 2023

Alan

Utilita Energy 1 star review on 28th February 2023

Kyei Addai

Utilita Energy 1 star review on 20th January 2023

Miroslav Badi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Required some financial assistance with my electricity meter so called them for assistance I am diabetic and have 3 young children at home so therefore I'm on the priority register!! Called them and they point blank refused to help in any way all I needed was for them to give me a little leway with my electricity until the day after when I got paid!! I don't see the point of having a priority register if you aren't going to help those most vulnerable in their hour of need!! Customer service also very shocking and the attitude of some representatives needs looking into absolutely disgusted with Utilita!!”

Helpful Report

Posted 2 years ago

“No help at all 2 hrs on hold to speak to someone to be cut off. The day the gas charges went up was the day that I could no longer see how much gas I was using ormuch I have left on my meter. I now have to climb into a cupboard with a broken leg and check the vend code has registered tried to get in touch with them to be basically told not out problem you have to deal with it. Very poor customer service”

Helpful Report

Posted 2 years ago

“They’re money grabbing scum my bills have more then doubled since switching over to them”

Helpful Report

Posted 2 years ago

“IF YOU ARE CONSIDERING JOINING THIS COMPANY PLEASE PLEASE READ THIS. UPON JOINING I HAD TO DEAL WITH A VERY PRESSURIZING DOOR KNOCKER WHO WOULDN'T TAKE NO FOR A ANSWER. MID COVID TIMES TOO. I JOINED THEN RECIEVED A BILL EVEN THOUGH I AM ON PRE PAID, I RANG AND THEY SAID IT WAS A ERROR AND TO IGNORE... ALARM BELLS RANG. THEY PROMISED A SMART METER ITS BEEN OVER A YEAR STILL NO METER MY BATTERY WENT IN THE METER AND THEY SWAPPED THE WHOLE UNIT I HAVE TO ENTER 60 DIGIT CODES INTO A TINY KEYPAD ON A TINY DISPLAY TODAY I WAS LOCKED OUT OF MY METER 3 PLUS HOURS AND NUMEROUS PHONE CALLS AND NOTHING, THEY HUNG UP. THE ONLY WAY I CAN MAKE CONTACT IS THROUGH FACEBOOK IN WHICH THEY BLOCKED ME ON. THEY SAID THE METER WOULD BE ON AFTER 1 HOUR 4 HOURS LATER STILL NO DISPLAY. THEY ARE USELESS THIS SERVICE IS A SCAM DO NOT JOIN BY ANYMEANS!!!!”

Helpful Report

Posted 2 years ago

“Absolutely disgusting, the rate you charge us beyond criminal, aways throwing money into the meters £10-£20 every 3/4 day's...!!!! Your bleeding criminal's, country is on it rear and your over charging... Fuking shameful”

Helpful Report

Posted 2 years ago

“My 92 year old mother in law switched to this disgrace of a company, yeah the sales hype is good! Nothing but trouble, billing errors, charges for gas and electric not used, meter issues and on and on. Apparently for an entire year she never used or was charged for any gas???? so they set up a catch up plan, right I don't think so. Probably a bad time to switch, but don't trust a single thing they say or do. Nil communication, nil customer service this company needs closing down, now! Oh and if anyone from Utilita reads these comments I will take you to court if necessary ok .. just so there's no misunderstanding.”

Helpful Report

Posted 2 years ago

“The worst scammers ever on planet earth. Right now I have been waiting for them to respond to my call for the past 1hr 45 minutes. They lied that they would be coming to replace the pay as you go meter with a smart meter in January. On the 5th Jan 2022, they postponed the appointment to 11 Jan of which they did not turn up only to confirm a fake appointment of which the engineer turned up to say the meter replacement that he had brought was not compatible. Then one pathetic £30 check was sent as some form of compensation for all the over £2500 per year that this nightmare of a company from hell rips me off every year. Today 25/04/22. I am still waiting for these unethical liars to change their rip off meter. Are you guys for real?”

Helpful Report

Posted 2 years ago

“Will be switching service providers have been on hold for over an 79 mins waiting to talk to someone, robbing people service is completely disgusting.. Hope they get shut down”

Helpful Report

Posted 2 years ago

“Make no mistake, this is the worst company I have ever dealt with! They changed the meter without speaking to the landlord, come into the property illegally when nobody is home, promise to transfer the old credit then pretend it was £0, take money for the new meter and then fail to put that money ONTO the meter!!!!!! They have taken hundreds of pounds!!! Their help service takes 90 minutes to get a conversation and then they hang up during transfer! MULTIPLE TIMES!!!!!!!! I wouldn't wish these people on my worst enemy!!!”

Helpful Report

Posted 2 years ago

“I feel scammed by Utilita they are saying I use £6 a day on gas when am not in the house half the time completely ripped my eyes out left with no money for food”

Helpful Report

Posted 2 years ago

“You don't answer the phone. You don't deal with enquiries. You don't say thank you after paying. You don't say if your in debt or not. You don't reply online or phone. I've sent 7 emails now and NOTHING! One star was too much! You don't listen to your customers.”

Helpful Report

Posted 2 years ago

“We r out of gas supply due to gas meter not working utilita don't have emergency number kept on holding hours no answer during the day no reply just making money by keeping customers on hold ofgem should get involved”

Helpful Report

Posted 2 years ago

“Oh dear, there has been another 200 negative reviews since I put my angry comments on months ago. Fake reviews - "five stars, marvellous" - will be banned shortly - that's good news.”

Helpful Report

Posted 2 years ago

“Worst service ever. No alternatives when their page is down and it's down very often. Cannot make payments properly or, when payment go through, I lose my money and get no top-ups. This is a shameful company.”

Helpful Report

Posted 2 years ago

“Been waiting a year for a smart meter🤬still nothing the latest is they have ran out,Impossible to change right now due to all companies waiting for the Energy change so im stuck WHAT A CON DON'T MIND TAKING THE MONEY THOUGH.”

Helpful Report

Posted 2 years ago

“Steer well clear of these charlatans. I paid £40 that never went on my meter. Despite acknowledging this they fobbed me off, hung up on me and told me I'd been refunded? Thankfully I'm on pay as you go so I've arranged to switch relatively easy. The £40 I'll never get back really sticks in my throat however. That's a lot of money to me.”

Helpful Report

Posted 2 years ago

“Awful service, constantly adding charges for stuff we didn't do or a never ending outstanding bill we clearly paid off multiple times and yet no answers from anyone, our machine is terrible and no one will allow a company change”

Helpful Report

Posted 2 years ago

“Been trying to get through since 8:15 this morning and I'm either getting passed from one department to another and getting cut off or getting cut off before i get anywhere. Time to sort out your phonelines and hire more customer service operators.”

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Posted 2 years ago

“Last night I checked my balance and looked to see my usage at the time, nothing was switched on and the smart meter was showing that I was using full energy when everything was switched on so I switched everything of by the plugs and I mean every plug in the house and the meter was showing full usage again it kept doing this for about an hour this was about 2.30am What’s to say utilita is doing this to every household to make more money. I would advise every customer to check their usage of a night just in case this is happening to them. It used 8p when everything was switched off. How can this be really not happy. I’ve checked this morning with all plugs switched on and hardly using any electric today.”

Helpful Report

Posted 2 years ago

“Unhelpful”

Helpful Report

Posted 2 years ago

Utilita Energy is rated 1.1 based on 605 reviews