Utility Warehouse Reviews

Name: Utility Warehouse
Rating: 1.46

1.5 Rating 443 Reviews

11 %

of reviewers recommend Utility Warehouse

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1.5

Based on 443 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Utility Warehouse 1 star review on 15th December 2024

Dionne

Utility Warehouse 1 star review on 24th September 2024

Leyens Paul

Utility Warehouse 1 star review on 1st September 2024

Anonymous

Anonymous // 01/01/2019

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“Over charged month in month out awful correspondence advoid”

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Posted 3 years ago

“Do not use this company. We have been waiting 4 months to get an issue sorted on our bill and are still waiting!!! Trying to charge us over the odds for Gas due to their smart meter equipment failing!”

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Posted 3 years ago

“Hard work to deal with every issues is several hours on hold before anything happens”

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Posted 3 years ago

“Awful internet provider, useless staff, bad customer service, rip-off prices, don't ever go with them, I also changed providers, they got told by my new provider a while before changing over and we kept telling them we was gonna change because they was so bad and they still charged us to leave as they said we didn't give them any notice, when we did. Very bad company, they need to work on better prices, better customer service and just generally not ripping people off”

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Posted 3 years ago

“I've been with uw for almost a year. It seems like a great idea to have most bills coming in from 1 place. But my experience has not been good. It's costing me more per month than with separate companies and still haven't got my smart meter because there's never any appointments in my area. I've tried to sort it many times but it's a waste of time.”

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Posted 3 years ago

“I would not recommend this company, they are a joke, they do not care about customers and their needs, I was over charged month in month out, and they do not care, DO NOT sign a contract with this company, if i could of given a 0* i would of, but the lowest is 1* joke of a company”

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Posted 3 years ago

“Maliciously overcharged me a gigantic bill £600 after ~6months with the company”

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Posted 3 years ago

“Terrible service, rude, never sort anything out, couldn't blocked out of my account to submit a metre reading, and then started sending a revenue protection service round, rather than metre reading reminder or a metre reader! Outstandingly awful”

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Posted 3 years ago

“If I could give this company negative stars I would. Since the beginning of the year we have had nothing but hassles and confusing bills. I sent numerous emails and got no response. Our bill in January was £84.01, in Feb we were told our bill would rise from £34 (for electricity) to £118 just for the electricity -a total of £168!!! This is impossible as we are exceptionally careful with our consumption and do not live in a large house. In March our bill again totalled £168 and we decided to change provider after failed attempts to contact U.W. We received a bill yesterday for £663.63!!! This was with no warning and no explanation. Needless to say we felt sick to our stomachs and completely horrified at the prospect of this. When we eventually got hold of Utility Warehouse, the customer service assistant was unsympathetic and simply stated this is what we would have to pay. We were told we could pay any amount today and then pay off the bill over the next six months. These problems all started when we got our smart meter ( after being harassed to do so) and no one has come to check that it is actually functioning correctly. The cashback/ discounts they offer are absolutely useless and in no way compensate for the excessive bills and poor customer service. I would NEVER recommend them to anyone and just wish that I had changed providers sooner. I cannot believe that a large company can actually function in this way and have nothing but regrets and empty pockets to show for our 2 years of loyalty to them.”

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Posted 3 years ago

“Excellent company. I save money every single month with them. The 'partner' who introduced us was so lovely and helpful. I would recommend this company, the staff/partners and services to everyone and anyone.”

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Posted 3 years ago

“I’ve been with this company for over two years and from the start things didn’t go as planned, fist they had trouble switching my broadband from sky so they signed me up with a new phone number and as a result I was tied in to a 24 month contract as supposed to a 12 month that I had signed and they didn’t even bother telling me this. At the time I switched to this company as a double gold customer I was supposed to recive free LED lights, an appointment was maid for the footing but than subsequently cancelled by UW due to them having problems with connecting my. broadband. After over two years when they delivered the LED light bulbs I was told I have entered yet again in to 24 month contract, this is something they failed to tell me prior to delivering the LEDs. Their customer service is rude and unhelpful. They con customers by promising services they can not deliver. I had trouble with my broadband from day one and their respons was for me to pay for a better router which I did. This did not solve the problem and I was stuck for 2 years with a broadband that didn’t work. I have now switched back to sky and even though I have paid for my router with UW they want it back or I’ll incur chargers, yet again they made me believe that by paying for the router I will not have to send it back to them when I leave, guess that was a lie. I would not recommend this company to anyone. Avoid like a plague!!!!!!”

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Posted 4 years ago

“One of the few advantages of being old is that you have a good idea what to expect but my experience with Utility Warehouse plumbed a new depth of hopelessness. I tried and failed to change to them for phone and broadband. As briefly as I can; visits by five engineers, four without warning, resulted in a filthy carpet but no connection. One of them cut off our Virgin line which UT refused to reconnect. They didn't reply to emails but sent four in November telling me than the connection would be made in October! Two letters to the chief exec and a threat to complain to Ofcom resulted in two letters of apology and the return of the money I paid to repair the damaged line. My advice is to avoid at all costs.”

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Posted 4 years ago

“Wish I had never switched to this company ,they got me to change provider offering to pay up to £200 for early termination fee which I did ,now I have left UW within my contract but had new tenants to take over contract ,now they are asking for the £200 back ,I’ve complained of course and they offered to reduce it to £150 and I’m having to pay this back and now having to set up a payment plan to pay this back what a nightmare this is, please think twice about switching to this company it’s ended up costing me a lot more to switch to UW and nothing’s been right since and it’s caused me a lot of stress and grieve ,I would not recommend this company to anyone.”

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Posted 4 years ago

“utility warehouse cash card is awful, 50% of the time the card is decLined, even though sufficient funds, if you persevere with the vendor and are prepared for the embarrassment of them trying your card 3 or 4 tmes, if might work..it's not vendor related.. So embarrassing I refuse to use it now, and phone IT for help...good luck...”

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Posted 4 years ago

“Fine all the whole time we were with them, leaving was a different matter! Too many departments and too many conflicting answers. Spoke to 4 different people to can cancel phone SIM after I had already been told it was already cancelled”

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Posted 4 years ago

“Excellent customer service, the cashback card is fantastic and means that you never pay full price again. The combined prices of all services are some of the best on the market. Highly recommended!!”

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Posted 4 years ago

“Amazing . Help you save a lot of money also you will get cash back cards.”

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Posted 4 years ago

“Issues that I have experienced with UW. Their prices are expensive! The cash back card is unreliable and it’s hit and miss as to whether it works or not. Very often gets declined for a absolutely no reason. If you are unlucky like me and my wife to be a victim of fraud, you will have to wait for over two weeks for a refund. Banks refund the same day. The app is unreliable and often goes down. My smart meters didn’t send readings so i had to send meter readings anyway! The broadband is not great despite having the best router available from UW I still need a booster in my small three bedroomed house! The selling point by UW is that you have all your services in one bill and that they are one of the cheapest. I’ve just spent half an hour and found myself better deals on all my utilities that is saving me £50 a month!! £600 a year! and that factors in the cash back card savings. The only thing that I was impressed with is the free membership to the Gourmet society. That works fine every time probably because it has nothing to do with UW. The customer service is good when they eventually answer the phone. Very polite. That’s my experience as a customer, don’t get me started on my experience as a partner. That really is something else! Deceitful tactics in order to get in front of a potential customer to show them the presentation! But that’s the same with most MLM companies. Giving people the impression that UW is the opportunity of a lifetime and you will make lots of money. Don’t get me wrong, some do but it’s portrayed very differently when you are initially signed up as a partner. A very large percentage of partners are not active for this reason. The majority are usually correct! And the secretive group culture that suggests people have been dropped on their head as a baby if they don’t sign up to UW despite the constant “we just show people and if they don’t sign up then that’s fine” Disgusting behaviour witnessed daily that I was never comfortable with. I am sharing my own experiences and have tried to keep my opinions out of my review. Not for me anymore but make your own decisions. It maybe for you.”

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Posted 4 years ago

“Appalling company when things go wrong. We had problems with them and when we tried to leave we were passed around from person to person in a war of attrition. To make matters worse their business model requires people with no experience to sell to friends and family, so we have the awkwardness of telling our friend who signed us up that we are not happy with the outcome. Save yourself the bother.”

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Posted 5 years ago

“Brilliant British company very cheap excellent giveaways helps on your everyday shopping and household bills would recommend to everybody no matter how old do not have new customer offers or long-serving offers everybody is on the best offer it is brilliant”

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Posted 5 years ago

Utility Warehouse is rated 1.5 based on 443 reviews