Utility Warehouse Reviews

Name: Utility Warehouse
Rating: 1.46

1.5 Rating 443 Reviews

11 %

of reviewers recommend Utility Warehouse

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1.5

Based on 443 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Utility Warehouse 1 star review on 15th December 2024

Dionne

Utility Warehouse 1 star review on 24th September 2024

Leyens Paul

Utility Warehouse 1 star review on 1st September 2024

Anonymous

Anonymous // 01/01/2019

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“Utility Warehouse supply an industrial unit we operate from. The 3 phase meter is faulty and will not power our machines. We have been trying to persuade them to fix the meter for three weeks now. The longest telephone call was 3.5 hours - I am typing this whilst on hold, this telephone call is approaching 2 hours. They have promised to call us back multiple times but, nothing. We are now having to lay off staff because lost production is costing thousands per day. They have passed the fault to their engineers and said we should get a visit in the next few weeks - we won't be solvent by then”

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Posted 1 year ago

“So many people are quick to complain but rarely do you see a positive comment about a service which is why I wanted to write this review. I had a recent issue with data usage on my mobile and was helped by Romile on the mobile helpline and just wanted to say a big thank you. I have been with UW for over 16 years and have always received outstanding service. Also thanks to Phil in tech services who assisted me with my call minder on my landline. Well done UW having excellent helpful staff.”

Helpful Report

Posted 1 year ago

“Its a rip off owed me over £500 mayby more will not return my over payment direct debits over £100 a month when i have not been using gas for over 12months excuses none stop as they keep making up reasons not to pay me back i would advise never use this company they put dickheads on the phone to pacify customers to keep you quiet mine problems have been going on over 6 months still waiting for my refundthe stress its causing will give you heart attack the student types just take the flack for the firm as they no intentions of sorting any problems out.wish i had never got involved with this company please save your selfs the stress DO NOT use UTILITY WAREHOUSE.”

Helpful Report

Posted 1 year ago

“Do not use this company! Been asking for 8 months to be put on a prepayment meter, instead they bill you for whatever they want, I had an electric bill for £1,500 in one MONTH. Have asked multiple times for a manager call back all you get is an email. Seriously don't use this company, you will have hassel every single month with your bill. Go to a reputable known electric company who will look after you. I hate utility warehouse”

Helpful Report

Posted 1 year ago

“Direct debits are inflated, customer service is poor, complaint handling (even when escalated) is poor.”

Helpful Report

Posted 1 year ago

“I've had the misfortune of choosing one of the worst energy suppliers in the UK. Their billing department is a shambles, their customer service is pitifull, I've been billed over £900.00. for a months energy instead of £300.00. I've been billed twice for the same month + I've been billed for Economy 7 which we do not have + they took payment 3 times for the same bill and now want payment again for the same bill + threats of debt collection. I urge people to check the directors of this Company on Companie House its an Eye opener. The Energy Ombudsman has been Informed and after investigation this Company has been given 28 days to sort these bills out (14 days left). Please avoid being ripped off y these people pay more and go to a reputable Company lookat Companies house and see how many different Company names these people use and look at how many Directors have been involved in dissolved businesses.”

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Posted 1 year ago

“Customer service with Tyrone was excellent he is an excellent customer service agent I give him 10 stars if I could”

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Posted 1 year ago

“Bin with u w 4 about a year now do not join asking me to ring them back how can I if my phone bin cut off had to by a pay as u go sim to call them as thy cut mine off uw are so bad think stans 4 useless walkers”

Helpful Report

Posted 1 year ago

“I’ve had similar issues to the other reviews, really stressed out, utility warehouse had an incorrect opening meter reading for me which I didn’t provide so who knows where that came from… 110,0000 units out on both gas and electric …sent documented photographic evidence of actual meter readings over and over again, still it’s not been corrected, I keep being cut off! Landline is dodgy and poor quality, internet keeps cutting out, no one seems to know what they are doing, or what’s wrong, cryptic bill readings coming in which can’t be worked out…some how my bills are over £2000 a month! For just me in a home which electrical appliances are not working or being used currently in the property. Complete mess up, very stressful, and several phone numbers linked to my account which none of which are mine or connected to me in any way…supposed to be an easier service but so far it’s been really bad and I’m a new customer of 3 months”

Helpful Report

Posted 1 year ago

“Rude customer service on the phone to query a bill I have for £200 when it was the previous tenant that used them. "As I have already explained to you" when she wasn't answering my question. Avoid.”

Helpful Report

Posted 1 year ago

“The worst company iv ever been with I live with just my partner we are only 24-25 and I electric went from £280 pm to £490 pm, we had a new gas meter fitted when moving in to the house they said we would be billed monthly for this never got a bill through then one month got a bill for over £2000 for gas couldn’t pay it all in one left the company set up a direct debit to pay of the bill in monthly instalment said we wouldn’t be billed for anything else this is now our bill even tho we are no longer with uw or have any other outstanding bills avoid at all cost money grabbing liars!”

Utility Warehouse 1 star review on 21st July 2023

Helpful Report

Posted 1 year ago

“Shocking company! It sounds good to start with but you just end up getting messed about and the customer service wow it is shockingly bad! See the family member that signs you up or the people that come to your door they make it sound amazing but remember they work from commission it’s there job to miss sale you it. Make it sound better than it is!”

Helpful Report

Posted 1 year ago

“I honestly cannot tell you how much stress this company has caused. I lost work and huge amounts of money, documented everything and was found to be correct on every count by the ombudsman, but UW decided to ignore the conclusions. Every bill was the equivalent of a cryptic crossword to see exactly how they’d screwed it up. Everything from adding an unexpected zero to the end of a reading so as to multiply by extortionate amounts, to taking a final reading from one meter then making it the ‘second’ reading for a new meter. Eight engineer visits, my mainly all pointless as incorrect instructions were not given. I’m now at the point of begging them to end my misery and take me to court so I can prove their incompetence and counterclaim!”

Helpful Report

Posted 1 year ago

“After 18 months of complaining and disputing their astonishingly inaccurate meter readings, proving photo evidence of my usage and submitting 4 formal complaints, I've finally bit the bullet and gone to the energy ombudsman. They charged me for 2,200kWh of electricity in one month - almost as much as the average household in a year! My readings and photos show I used around 2,900kWh whilst UW are changing me for over 9,000! They owe me so much money but they think we owe them money so I can't even leave them! I'm stuck until the ombudsman can sort it out. Ombudsman awarded in our favour and UW have actioned all the remedies, which included nearly £1,000 of refunds - incredibly, they have STILL managed to get it wrong. I have submitted ANOTHER complaint to get the rest of my money from their poor maths. The amount I had paid to them, less the costs of their billing, did not tally with the correct figure. They assume I owe them money when in fact their own bills show they owe me money. I submitted a complaint via their website and waited 10 days. I subsequently rang to complain and was hung up on twice, so I wrote a letter. I've since tried calling 10 times and being promised a call back "as soon as possible" with no such response. Their complaints procedure says they will deal with a complaint in 2 days - it's now been a month since my original complaint. I WILL go to the ombudsman for a second time. I have now moved my energy to Octopus who have so far been GREAT Avoid like the plague - I am never recommending or using UW again.”

Helpful Report

Posted 1 year ago

“Avoid this company at all costs they are terrible and their gas and electricity prices are high. Not only that but I have direct debits with them for my normal monthly utility bill and a separate one for some arrears all agreed with them. Payments made then all of a sudden they send a letter from a company saying we want full payment of your debt or we will cut off your meter. Ignoring completely the agreed plan. I am going to seek some legal advice and maybe go to the onboardsman. They seem to revel in threatening customers despite agreed payments . As soon as I can clear my debt I will be leaving them but judging by other reviews this will not be an easy process! Avoid them.”

Helpful Report

Posted 1 year ago

“0 customer service. Rude and unhelpful staff. Our smart meter stopped working back in January and after countless phone calls, we are still no further forward 6 months later. Will be changing supplier for sure”

Helpful Report

Posted 1 year ago

“Absolutely terrible company they robbing people left and right centre I just got my bill and they expect me to pay for what I’m not using or have no chance I’m staying any longer with them”

Helpful Report

Posted 1 year ago

“I had to deal with one of your sales reps from Corby who actually contacted me via Facebook dating. Awful things said about people.”

Helpful Report

Posted 1 year ago

“Dodgy and Untrustworthy Avoid Like the Plague!”

Helpful Report

Posted 1 year ago

“would give it zero star if I could, over £300 per month is bad enough for a family of 3, but this month they took £920 which I got the bank to reverse. Now being chased over unpaid bill with noone explaining properly how this is even possible. Apparently it is a catch up bill as my reading was late, trying to make sense of it all and already found that they have used an incorrect tarif. Will be going to Ofgem.”

Helpful Report

Posted 1 year ago

Utility Warehouse is rated 1.5 based on 443 reviews