Utility Warehouse Reviews

Name: Utility Warehouse
Rating: 1.45

1.5 Rating 433 Reviews

11 %

of reviewers recommend Utility Warehouse

Company Reviews

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Metrics

1.5

Based on 433 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Utility Warehouse 1 star review on 24th September 2024

Leyens Paul

Utility Warehouse 1 star review on 1st September 2024

Anonymous

Utility Warehouse 1 star review on 18th April 2024

Anonymous

Anonymous // 01/01/2019

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“Don’t use this company they are sharks and the customer services is disgusting! Proceed with caution I am now looking into legal action.”

Helpful Report

Posted 10 months ago

“You are overcharging me and now threatening me legally to pay it. I live on my own and you have taken just over £400 per month whilst I was with you. If anything you owe me money. I am not prepared to pay anymore it has been a total cocktail up. My new energy provider takes £140 per month from me hence credit of £232! How on earth can your bills be correct?”

Helpful Report

Posted 10 months ago

“You just a rip off we pay for elec and gas on pay as we use but you bill us as well. This is been going on now for 9 months and still not resolved and now they cut off internet even though we pay every month, fed up being passed from pillar to post.”

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Posted 10 months ago

“A BIG, BIG THANK YOU TO "SUSAN MULLEN" ESCULATIONS. We cannot thank Sue enough from escalations at UW. She is a complete breath of fresh air and an asset to the company. Our metre stopped working in June 2023, following a lightening strike. I lost count of the number of times we contacted UW to ask for a replacement. We were literally passed from pillar to post and to be honest we had lost the will to live with this company. Finally, after a number of complaints Sue Mullen from escalations took on our case. Never once did she let us down. She would ring when she said she would. Continually up date us. Admittedly it has taken until today 16th January to resolve all our issues, but we know without Sue's continued support on our behalf it still would not have been resolved now. UW, we hope you appreciate this outstanding member of your staff. She is a rare kind of person. We are so, so grateful to her. Kindest regards Nicky and Carl Bailey”

Helpful Report

Posted 10 months ago

“If you want alot of stress, heartache and freezing cold house, join their insurance plan. However, you would be better off throwing you money down the toilet, and that's the nicest thing I can say about it. Does not care in the slightest about the customer. Very disappointing. And very very cold as no heating.”

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Posted 10 months ago

“Please avoid this scam company I don't need to explain just don't go there”

Helpful Report

Posted 10 months ago

“UW are the best company out there right now I’ve been with UW for 2 years now and I have saved so much money on my energy bills and especially by using my cashback card too. It’s a no brainer! I save from £25 to £40 off my monthly bill, plus because I have taken all services with them I get even more discounts off my bills.”

Utility Warehouse 5 star review on 13th January 2024

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Posted 10 months ago

“AVOID THIS COMPANY !!! Every month every month incorrect bill , incompetent stuff with absolutely insane support team .”

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Posted 11 months ago

“When we first started with UW their customer service felt more like the personal gold star service you get from a 5th generation family tailor. It was amazing. Unfortunately the last 2 years have been consistently atrocious. I cant list all the problems here but the low point was a 3 hour phone call and 5 different agents when attempting to let them know of a house move. Six months on we are still trying to do a very simple transaction. Each step takes hours of phone calls, numerous agents on each call and incorrect billing with ensuing threats that go with bills when unpaid. Their prices are good but really not worth the time and stress involved in dealing with them and the frustration that goes with dealing with a toddler who's locked themselves in the train toilet. Just the worst customer service i can ever remember with no responsibility taken and thats the reason we are looking to go elsewhere even if it costs more.”

Helpful Report

Posted 11 months ago

“I’ve been with UW for 10 years. I am very happy with the service. I like having all my bills (gas, electric, landline, fibre broadband, mobile) in one monthly payment. I am still on an old gas and electric meter and once I informed them I wanted the credit on my balance refunded they processed it within 5 days. They did offer that if I left the credit on my account they could reduce my bills, but I asked for the refund instead and they didn’t push back or try to talk me out of it. I have always been very happy with their customer service.”

Helpful Report

Posted 11 months ago

“Landline : My neighbour has service with this incompetent company - he has MS and depends on lifeline due to falls and security for him and his family. Everyday I have to ring UW to sort out the external fault and we are now heading to day four!!! Everyday I am fobbed off by Tech Operations or Customer Service and they say “Open Reach” will fix the problem by 6pm - he has not been treated as a priority/vulnerable customer!! I have emphasised that if he has a fall, he is unable to get up by himself and currently unable to call Emergency Services or family for help - DISGRACEFUL! They will not let me speak to Senior Management or the CEO and no Customer Complaints Dept. !?! Look at all the other bad reviews left - pay a little more and go with a more professional company with good service……. To the CEO - sort out your customer service and complaints departments, procedures and care.”

Helpful Report

Posted 11 months ago

“I WAS ON THAT USELESS WAREHOUSE FOR 3 YEARS. THEY LEFT WHITHOUT BROADBAND FOR 14 DAYS . I WAS ABROAD MY MAMES AND DADDY WAS HOME BOTH OVER 70 YEARS. I PAY SOMEONE TO COME HOME 3 TIMES TO TRY TO FIX ON THE PHONE WITH THEM . AND NOTHING HAPPENS. I MANEGER TO CHANGE FOR BT . AND CHANGE MY GAS AND ELECTRIC. BUT STILL CHARGE ME FOR GAS AFTER 3 MONTHS. I SPOKE TO THEM 02/12/2023 AND PROMISE WILL STOP AND PAY ME BACK . AND NOW …. JUST CHARGE ME AGAIN . IN THE MOMENT IM PAY 2 DIFERENT COMPANIES FOR THE SAME SERVICE . LIKE I SAID USELESS WAREHOUSE WELL DONE”

Helpful Report

Posted 11 months ago

“My mother has gone into a care home. I have authority to speak and passed all the security questions. But they have refused to cancel the services! Put in a complaint and promised a call back which did not materialise and when I did a follow up call asked and answered all SAME security questions and told failed security!! AVOID AVOID AVOID Once you sign up they will do whatever they can to prevent you from leaving. They owe my mother a substantial amount of money!”

Helpful Report

Posted 11 months ago

“The company are a joke. Can't get a bill right. They will (over) estimate your bills even if you send them the meter readings on the app and via pictures through their email system. Customer service is a joke. Was left on hold until the time maxed out at 1 hour. Don't waste your time with these clowns. You'll be on the phone to them hours at a time every month.”

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Posted 1 year ago

“well thanks guys for your reviews, glad I read them as was about to sign up, ill stick with British gas, might be more expensive but seems like you get what you pay for as they sound like a load of cowboys, thank you”

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Posted 1 year ago

“Today, I have spoken with your colleague Holly. She was absolutely polite, professionally and supplied me with the accurate information. Thank you Holly.”

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Posted 1 year ago

“A total scam! Stay away! Been charged £446 pm for. 3 bed house for 12 months. Have overpaid over £1,000. Told I will get funds back yet they are now asking me to send proof that I did not receive payment. I am escalating and taking them to court. Will never use and do not recommend this company!”

Helpful Report

Posted 1 year ago

“I am compelled to express my extreme dissatisfaction with the plumbing services facilitated by Utility Warehouse's insurance cover. The plumber assigned to address our claim not only failed to complete the necessary repairs but also exhibited a complete lack of professionalism, leaving me with unresolved issues and a sense of frustration. We joined UW in October 2022 and never previously made a claim on our insurance policy. On 13th November 2023, we reported a blocked/slow shower drain and paid the £60 excess fee for a call out on the 14/11/2023. The engineer arrived late and bought soda crystals from the local store to pour down the drain. He then concluded that further works had to be carried out. We then had to call UW to rebook another visit for the 23/11/2023. On the 23/11/2023 the engineer arrived late again and spent 4 hours removing the drain pipes. He then said that a new part was needed and he would need to return. We did not hear anything from UW or the engineer after this. So we called UW on 02/12/2023 only to be informed that the claim was closed and the engineer would not be returning to the property as the shower is not included in the policy therefore we would need to contact another plumber. They did not even have the DECENCY to call and inform us that they were closing the claim. Not only have UW displayed a lack of professionalism, they started a job and removed pipes that were draining albeit slowly, and left all these pipes exposed without resolving the issue or putting the pipes back. So we no longer have a working en-suite shower. As a result of this, the exposed bathroom pipes now emits a disgusting sewer odour which can be smelled from the bedroom. We were also never contacted for a boiler service. So we booked an appointment for 25/11/2023 only to be told that the service could not be done on this date due to “colder weather and not being a priority”. The next available date to service our boiler is 8th January 2024! In light of this regrettable experience, I implore Utility Warehouse to reevaluate their service standards and take appropriate measures to rectify the issues I have encountered. As a customer, I find it disconcerting that a company of this stature could allow such a lapse in service, and I strongly advise potential clients to exercise caution when relying on Utility Warehouse for their insurance needs based on my unfortunate experiences, which has now lead me to consider switching to another energy supplier!”

Utility Warehouse 1 star review on 5th December 2023

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Posted 1 year ago

“Incredible neglect and incompetence shown from this company in regarding my issue. I made several enquiries to be changed a gas meter, I was ensured that someone will call me to make an appointment, but,bas expected nobody get in touch with me. I am paying from years an uncertain amount of money, based on a wrong estimation. I am shocked by such low level of inability to manage the customers problems, is absolutely impossible to receive the proper and adequate support from the company.”

Helpful Report

Posted 1 year ago

“Utility Warehouse hasThe most appalling customer service. I have been calling them every day this week to register they keep transfering me to a different team again and again. I have been kept on the phone for hours. Avoid at all cost.”

Helpful Report

Posted 1 year ago

Utility Warehouse is rated 1.5 based on 433 reviews