Utility Warehouse Reviews

Name: Utility Warehouse
Rating: 1.45

1.5 Rating 433 Reviews

11 %

of reviewers recommend Utility Warehouse

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1.5

Based on 433 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Utility Warehouse 1 star review on 24th September 2024

Leyens Paul

Utility Warehouse 1 star review on 1st September 2024

Anonymous

Utility Warehouse 1 star review on 18th April 2024

Anonymous

Anonymous // 01/01/2019

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“Worst company ever, it’s basically a scam company, we stated we did not want any contract because we were renting somewhere for a month and that we did not need a phone line or mobile and only wifi, btw the wifi never worked even when the box arrived, they signed us up to an 18 month contract and added everything to the contract despite us telling them and now they sold the debt to a debt collector because their to dumb to deal with the bill and provide how they came to what they did. Their liars. Avoid at all costs.”

Helpful Report

Posted 6 months ago

“Take you money hostage and won't give it back. Gave readings every month and they never used them, they constantly use hugely inflated estimates. Even when I gave actual readings to close the account they lied and used estimates. Avoid!!”

Helpful Report

Posted 6 months ago

“I called customer services as my landline was not working.I was told it was my equipment,so I bought a new phone.I asked my grandson who is more technically knowledgeable than me to come a connect it It was still not working.We then asked my neighbour who is also technically knowledgeable,he tried his phone to no avail.They both came to the the same conclusion,that it's the BT box ,and not my equipment.I have been without my landline for 4 days and also the added cost of a new phone which is an extra expense which was not needed.I have just lost my husband so I can do without the stress.”

Helpful Report

Posted 6 months ago

“Billed for energy for 7 months at a property I moved out of last march. Whilst the new tenants where also being billed by UW. I have been trying to get over £1500 back from them since october My april bill has just arrived and they are now trying to get £256 from me for last aprils bill, where I have already paid more than £400 for that month. Even though the house was empty from the !0th March. How could i have used £650 worth of energy in 10 days? They will happily take the £256 from the money they already have of mine. I will be cancelling all the services i have with UW. Do not trust the company.”

Helpful Report

Posted 7 months ago

“AVOID !!!AVOID !!!! AVOID !!!!! Said to the Representative on the Phone YOU ARE SCAMMERS CHARLATANS PAID MY BILL UP TO DATE NOW SAY I OWE 2 MONTHS ENERGY WHEN NEW RESIDENTS HAD TAKEN HOUSE OVER 2 MONTHS PREVIOUS THIS COMPANY OWES ME MONEY FROM MOVING OUT NOW SAYING 2. MONTHS IS OWED BY NEW RESIDENTS BUT WANT ME TO PAY THEIR BILL SCAMMERS !!!!!! SCAMMERS !!!!! SCAMMERS !!!!”

Helpful Report

Posted 7 months ago

“Continued to change me after I had cancelled my subscription and they still owe me money.”

Helpful Report

Posted 7 months ago

“I was happy with service at first, put on budget plan then was informed my bill would increase to £21 pm instead of decreasing as from april 24. I contacted them and they told me i was in arrears, also had gas deficit of £350!!! I contacted uswitch and was quoted £171 by British Gas where as UW quoted me£222 pm!! I have now left UW only to be given an extra bill for past month of £135!!!! In total they say I owe a massive £485, in which i jjust cannor afford. I am already paying British gas for energy service,and UW for arrears. Also i was told i am in credit with UW- no mention of this now in demanding final bills! I am shocked and disgusted. I would avoid this company like the plague!!!”

Helpful Report

Posted 7 months ago

“I wouldn't even give them one star. Utility Warehouse are sociopaths who seem to seek enjoyment in causing distress to vulnerable people. I have had nothing but problems with them cutting my gas and electricity off for the past two years, leaving me with no access to services overnight in the middle of winter months. They finally transferred me over to a credit meter, which I was relieved so I wouldn't have to deal with them anymore. But no, they want to inflict more emotional stress and damage by sending Churchill Recovery Solutions to my door to 'discuss moving to a credit meter'. I've read online that Churchill Recovery Solutions are bullies and Utility Warehouse have sent them to peoples homes who aren't even in arrears. I am not in arrears and do not owe them any money, so I can't fathom why they would send a recovery agency to my door to discuss moving to a credit meter, when A) I'm already on one now, and B) why can't they pick up the phone and discuss it with me themselves? I have now specified to them that I want to leave and switch energy provider (for the sake of my own sanity before I have a mental breakdown because of them) and they're still acting the goat and not giving me a straight answer when I asked if they'll waive the exit fee for the exceptional amount of stress the consistently cause me. Honestly, do not give this company your custom, unless you enjoy being harassed and made to want to unalive yourself at every interaction.”

Helpful Report

Posted 7 months ago

“Appalling, we had to contact them about boiler service, shoddy job because it started to leak soon after and is still leaking after replacement of part, our kitchen wall is damaged by now and no sign of engineer today!”

Helpful Report

Posted 7 months ago

“Absolutely awful company. Had both at home and for my business…. Currently has to stop my direct debits due to them wanting to charge me £19000 in Dec 2023. I had paid £430 a month on average which was way above the average charge for my unit. Rang several times with no answers no reason as to why we had this change. Still trying to charge me £3400 a month even another company has quoted £340. Still going through dispute but keep away”

Helpful Report

Posted 7 months ago

“If I could give less I would put them in minus 10. When moved in 18 months ago left me without gas in sub zero temperatures with baby. Eventually they found fault was meter and swapped it. 18 months later I am moving away from area. Looks like the payment plan I opted for on smart meter as been estimated for 14 months. No one from utility bothered to let me know. I have not lived in the house properly since November 2023 just odd days. Moved out properly in 2024 and from monthly bills of just over £85 been hit with exit bill of over £600 Digusted at the service I have received from start to finish. DO NOT GO WITH THEM THEY ARE RUBBISH AND DONT CARE”

Helpful Report

Posted 7 months ago

“This is the worst service provider I have ever had! The amount of bills is astronomical, I have been waiting for 4 months for a card with which I could top up gas and a key to top up electricity. I paid £70 for this pleasure and received nothing. I also have internet from them, at the moment my financial situation is worse and I paid £90 of the bill (the total amount is £190) and reported that I would be a week late with the payment of the other half. Then my services were disabled without any warning! When I called customer service, I was told that if I pay in full today, my services will be reactivated within 3 months. This is one big scam!”

Helpful Report

Posted 7 months ago

“Very bad customer service inflated my bills to over 800 pounds a month tarif was increased to over £1.08 per unit and kept rising when asked about it told if I didn’t like it I was free to move to another company so moved and now paying £0:29 per unit”

Helpful Report

Posted 8 months ago

“DO NOT SWTICH BEWARE OF COLD CALLS ASKING YOU TO SIGN UP Basically lured in by a cheap deal approx. 170 per month, underestimated bills, hit with 800 then 500 to 600 per month, never had bills like this in 20 Years. Paid off now and back with Octopus. Never warned about price rises just sent large bills and ended up in energy debt for the first time 1000 plus. Also if you have a problems with energy beware as they like to cut of your mobile as well, beware energy/utility bundles. I have had about 4 or 5 providers and have never been in this position. Also objecting to switching provider as I had now got debt with them. I could not swich to cheaper provider ensuring I got into more debt. Used saving to get out of this. I have taken this case to the ombudsman. Really stressfull, they took the money and I had hardly nothing to live off.”

Helpful Report

Posted 8 months ago

“Hands down the worst company I have ever dealt with. Signed up for their services on the 7th of March. Cancelled on the 8th as they couldn't sign me up because of moving house. Was passed down a chain of 6 people on the phone to eventually cancel. Got a letter a few days later saying we were on track for our services. Phoned back to confirm the cancellation had gone through. I was told yes all cancelled and nothing to do. Now at the end of March they have taken £136 from my account. Based on other reviewers this is a common occurance. A company that systematically takes money from the general public outwith contract is at best incompetent and at worst fraudulent. They will be getting a call in the morning and if the money not returned immediately ill skip the ombudsman and report straight to the police fraud department.”

Helpful Report

Posted 8 months ago

“I can deal with disgusting service but out and out dishonestly? Has my DD increased by 50 percent and was told this was an estimate and could I send in a meter reading. I did and got Don’t recognise meter readings beginning with number 4! Don’t recognise my email despite UW email me on it constantly. Told to cancel holiday come back give meter reading . Told by complaint handler they are sorry and will stop all direct debits as I’m leaving. Guess what came out of my bank this morning? You guessed it a large direct debit. As crooked as they are incompetent”

Helpful Report

Posted 8 months ago

“Fraudulent office that takes money for non-existent services. It is impossible to achieve understanding. A mountain of promises, but nothing in practice! I do not advise”

Helpful Report

Posted 8 months ago

“They deserve negative stars! Fraudsters who will not take accountability for falsely adding a member of my family onto a bill without his consent. Despite being told we do not owe them money after lodging a complaint, they are now chasing us again and refusing to discuss further. AVOID AT ALL COSTS!! Next step a complaint to the Energy Ombudsman.”

Helpful Report

Posted 8 months ago

“Excellent service, the price saved us so much money, they are just so helpful, can’t recommend them highly enough. Thank you (a very happy customer)”

Helpful Report

Posted 8 months ago

“Absolutely brilliant they have helped me save so much!!”

Helpful Report

Posted 8 months ago

Utility Warehouse is rated 1.5 based on 433 reviews