Utility Warehouse Reviews

Name: Utility Warehouse
Rating: 1.46

1.5 Rating 444 Reviews

11 %

of reviewers recommend Utility Warehouse

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Metrics

1.5

Based on 444 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

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“Very bad customer service inflated my bills to over 800 pounds a month tarif was increased to over £1.08 per unit and kept rising when asked about it told if I didn’t like it I was free to move to another company so moved and now paying £0:29 per unit”

Helpful Report

Posted 9 months ago

“DO NOT SWTICH BEWARE OF COLD CALLS ASKING YOU TO SIGN UP Basically lured in by a cheap deal approx. 170 per month, underestimated bills, hit with 800 then 500 to 600 per month, never had bills like this in 20 Years. Paid off now and back with Octopus. Never warned about price rises just sent large bills and ended up in energy debt for the first time 1000 plus. Also if you have a problems with energy beware as they like to cut of your mobile as well, beware energy/utility bundles. I have had about 4 or 5 providers and have never been in this position. Also objecting to switching provider as I had now got debt with them. I could not swich to cheaper provider ensuring I got into more debt. Used saving to get out of this. I have taken this case to the ombudsman. Really stressfull, they took the money and I had hardly nothing to live off.”

Helpful Report

Posted 9 months ago

“Hands down the worst company I have ever dealt with. Signed up for their services on the 7th of March. Cancelled on the 8th as they couldn't sign me up because of moving house. Was passed down a chain of 6 people on the phone to eventually cancel. Got a letter a few days later saying we were on track for our services. Phoned back to confirm the cancellation had gone through. I was told yes all cancelled and nothing to do. Now at the end of March they have taken £136 from my account. Based on other reviewers this is a common occurance. A company that systematically takes money from the general public outwith contract is at best incompetent and at worst fraudulent. They will be getting a call in the morning and if the money not returned immediately ill skip the ombudsman and report straight to the police fraud department.”

Helpful Report

Posted 9 months ago

“I can deal with disgusting service but out and out dishonestly? Has my DD increased by 50 percent and was told this was an estimate and could I send in a meter reading. I did and got Don’t recognise meter readings beginning with number 4! Don’t recognise my email despite UW email me on it constantly. Told to cancel holiday come back give meter reading . Told by complaint handler they are sorry and will stop all direct debits as I’m leaving. Guess what came out of my bank this morning? You guessed it a large direct debit. As crooked as they are incompetent”

Helpful Report

Posted 9 months ago

“Fraudulent office that takes money for non-existent services. It is impossible to achieve understanding. A mountain of promises, but nothing in practice! I do not advise”

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Posted 10 months ago

“They deserve negative stars! Fraudsters who will not take accountability for falsely adding a member of my family onto a bill without his consent. Despite being told we do not owe them money after lodging a complaint, they are now chasing us again and refusing to discuss further. AVOID AT ALL COSTS!! Next step a complaint to the Energy Ombudsman.”

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Posted 10 months ago

“Excellent service, the price saved us so much money, they are just so helpful, can’t recommend them highly enough. Thank you (a very happy customer)”

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Posted 10 months ago

“Absolutely brilliant they have helped me save so much!!”

Helpful Report

Posted 10 months ago

“Also amazing and great service”

Helpful Report

Posted 10 months ago

“Very good service and in one bill:electricity gas sim insurance broadband plus cashback card save money every month from the bills.”

Helpful Report

Posted 10 months ago

“I phoned this company for information and wanted hard copy by post of what they were offering, for comparison with rivals. They asked for my bank details, apparently for some kind of confirmation of my identity or status, which worried me, but I gave my credit card details as possibly safer. What they didn’t tell me is that I was thus automatically signed up with their firm, and they at once took over my fuel supply. Citizens Advice Bureau assures me that this is a case of “erroneous transfer”, with no liability on my part. I have had phone calls almost every day, sometimes twice in a day, wanting me to withdraw my earlier review of their service. Fortunately, on advice from my bank, my credit card was cancelled. Be careful !”

Helpful Report

Posted 10 months ago

“Avoid this scammer compeny will steal your money at there own way shocking customer service. And will differently over bill you”

Helpful Report

Posted 10 months ago

“I have been with UW for about 5 years now. My monthly payment is definitely better than others I've looked at. The big bonus for me is the technical support I've received for my phone and wifi problems with my router. They were very, very patient with me. I'm sure they must have found me a bit of a nuisance but they resolved everything. I have never dealt with any other company that has been able to sort out my problems over the phone in such a professional way and at the same time be so nice to me. Thank you UW”

Helpful Report

Posted 10 months ago

“very bad service. We have been sitting in the house without gas for two days. the company is constantly looking for new excuses not to repair the gas pilot”

Helpful Report

Posted 10 months ago

“Everything went wrong, moved house, billed twice for same month in my new bill, billed me the month before moving into my new house. Promised to suspend my direct debit until resolved but the money was taken out of my account. Issue still unresolved and this has been going on for a month. The worst customer service and no one being accountable”

Helpful Report

Posted 10 months ago

“Misinformation, deception, lies, robbery. Just a few things you will experience from the 'service' utility warehouse provide. Save yourself stress and financal loss. Avoid at all costs.”

Helpful Report

Posted 10 months ago

“Moved into a property with a smart meter. Immediately switched supplier. UW have over-charged on the final bill for the switch over period. I presume this is "estimated" but don't see why given it is a smart meter. Their customer service try to advise taking this up with my new supplier and claiming the units are already paid. I don't see why it is the new supplier's issue as they can read the smart meter. It is not hard to bill correctly in my opinion.”

Helpful Report

Posted 11 months ago

“Utility Warehouse are fraudsters. They increase my bills by more than £100/month and are refusing to give the money back”

Helpful Report

Posted 11 months ago

“Keep away they rob you when you leave 161 pounds in credit end of December took another payment 256 pounds and saying leaving them 12 days later iv used over 220 pounds of gas and electricity but not sent me a final bill to prove it”

Helpful Report

Posted 11 months ago

“Dreadful customer service at Utility Warehouse I decided I would write a letter to the board of directors, I sent it signed for so I know it's been received, it has come as no surprise they have not even had the courtesy to acknowledge”

Helpful Report

Posted 11 months ago

Utility Warehouse is rated 1.5 based on 444 reviews