Utility Warehouse Reviews

Name: Utility Warehouse
Rating: 1.45

1.5 Rating 433 Reviews

11 %

of reviewers recommend Utility Warehouse

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1.5

Based on 433 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Utility Warehouse 1 star review on 24th September 2024

Leyens Paul

Utility Warehouse 1 star review on 1st September 2024

Anonymous

Utility Warehouse 1 star review on 18th April 2024

Anonymous

Anonymous // 01/01/2019

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“Also amazing and great service”

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Posted 8 months ago

“Very good service and in one bill:electricity gas sim insurance broadband plus cashback card save money every month from the bills.”

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Posted 8 months ago

“I phoned this company for information and wanted hard copy by post of what they were offering, for comparison with rivals. They asked for my bank details, apparently for some kind of confirmation of my identity or status, which worried me, but I gave my credit card details as possibly safer. What they didn’t tell me is that I was thus automatically signed up with their firm, and they at once took over my fuel supply. Citizens Advice Bureau assures me that this is a case of “erroneous transfer”, with no liability on my part. I have had phone calls almost every day, sometimes twice in a day, wanting me to withdraw my earlier review of their service. Fortunately, on advice from my bank, my credit card was cancelled. Be careful !”

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Posted 8 months ago

“Avoid this scammer compeny will steal your money at there own way shocking customer service. And will differently over bill you”

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Posted 8 months ago

“I have been with UW for about 5 years now. My monthly payment is definitely better than others I've looked at. The big bonus for me is the technical support I've received for my phone and wifi problems with my router. They were very, very patient with me. I'm sure they must have found me a bit of a nuisance but they resolved everything. I have never dealt with any other company that has been able to sort out my problems over the phone in such a professional way and at the same time be so nice to me. Thank you UW”

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Posted 9 months ago

“very bad service. We have been sitting in the house without gas for two days. the company is constantly looking for new excuses not to repair the gas pilot”

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Posted 9 months ago

“Everything went wrong, moved house, billed twice for same month in my new bill, billed me the month before moving into my new house. Promised to suspend my direct debit until resolved but the money was taken out of my account. Issue still unresolved and this has been going on for a month. The worst customer service and no one being accountable”

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Posted 9 months ago

“Misinformation, deception, lies, robbery. Just a few things you will experience from the 'service' utility warehouse provide. Save yourself stress and financal loss. Avoid at all costs.”

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Posted 9 months ago

“Moved into a property with a smart meter. Immediately switched supplier. UW have over-charged on the final bill for the switch over period. I presume this is "estimated" but don't see why given it is a smart meter. Their customer service try to advise taking this up with my new supplier and claiming the units are already paid. I don't see why it is the new supplier's issue as they can read the smart meter. It is not hard to bill correctly in my opinion.”

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Posted 9 months ago

“Utility Warehouse are fraudsters. They increase my bills by more than £100/month and are refusing to give the money back”

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Posted 9 months ago

“Keep away they rob you when you leave 161 pounds in credit end of December took another payment 256 pounds and saying leaving them 12 days later iv used over 220 pounds of gas and electricity but not sent me a final bill to prove it”

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Posted 9 months ago

“Dreadful customer service at Utility Warehouse I decided I would write a letter to the board of directors, I sent it signed for so I know it's been received, it has come as no surprise they have not even had the courtesy to acknowledge”

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Posted 10 months ago

“Horrendous customer service. We were with them for 2 years and had nothing but horrendous service. They were expensive! customer service were always super friendly and helpful on the phone making all sorts of promises of solutions and call backs and putting things in writing for proof that nobody ever ever did! We closed the account 4 months ago and still receiving bills despite paying happily to a new provider.. we contacted to query and again the ‘lovely’ lady on the phone said we shouldn’t be receiving anything more and to ignore any bills.. but they just keep coming! Awful awful awful cannot recommend against this business enough! I’ve never had to call and complain about service this much and they just don’t care or do anything”

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Posted 10 months ago

“Customer service is ok they allways helpfull. Recently i ve moved. Instead of getting final bill. They are still keep calculating ESTIMATE bill. Four times called. Four times they said they corrected. But as soon as you enter the real numbers on app. They calculated estimate again. Their customer services maybe good but their system is not. Their excuse is allways same. "we cant communicate with your smart meter its why we are sending you estimate bill" Ok if you cant communicate with my meter. Just come and replace it. Nightmare. Really really nightmare.”

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Posted 10 months ago

“Be very careful as they seem cheaper because they don’t charge the full amount owing monthly - then when you leave you get a huge bill, supposedly they budget your bill, all I can say is they have no idea how to budget, I ended with a goodbye bill of over 3000!!”

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Posted 10 months ago

“Cheating and My Experience Unfortunately, infidelity is becoming more common these days, affecting both marriages and relationships. I recently experienced this firsthand in my own marriage of 12 years. My wife and I met in college and supported each other throughout our lives. We had a good marriage, but then I noticed a change. She became more withdrawn and secretive, preferring to keep to herself. At first, I didn't think much of it, as she could be like that sometimes. However, my suspicions grew when she refused to let me use her computer and later, her phone. Determined to understand what was happening, I contacted a military tech specialist who connected me with hackers and private investigators. With the help of a skilled hacker(VIPERHACKNATION), I gained remote access to my wife's computer and phone. What I found was shocking. I was able to track her location, monitor her messages, and uncover the truth about her infidelity.”

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Posted 10 months ago

“I would give this compnay no stars if I could, they are cheats and take your money. Customer servies is a joke. When they overcharge they never acknowledge their mistakes. Liekly a pyramidal scam. Do not touch. Support is rubbish and if there is a problem the customer is always to blame.”

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Posted 10 months ago

“It's weird reading some of the vitriolic reviews below. I've used UW for many years and their customer support has been absolutely outstanding. They may not be the absolute cheapest for every utility but my bills remain somewhere within the bounds of reason. I've just had an issue with my broadband and phoned one of the technical team who soon discovered that the issue appeared to be with the router which I have used for 5 possibly 6 years at this and my previous address. New router in the post without fuss. Yes there's been the odd minor issue over the years, when I've been stretched financially, but they have given great service and dare I say it... care. I don't recognise the sentiment in some of the anonymous vitriol below!”

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Posted 10 months ago

“DO NOT USE THEM - They have no idea how to bill, They keep sending out incorrect bills. They get more incorrect each month, higher and higher and when you ring they say "oh yes, I can see it is wrong - but I can sort it out" They can't. After speaking to 5 different advisors, all say "oh yes, I can sort it out, the other person didn't do it right, but I can", they took £2,800 by direct debit, even though they said it was wrong and they would stop the direct debit. When I rang, the first person said I would have to wait 4 weeks as they were in the billing period. so I called back, the second one said they were a manager and they would ensure the money was returned within a couple of days . Then had a text message to tell me to contact my bank and use the direct debit guarantee scheme, as they couldn't do it! Then I had a bill saying I owed them £2,200, I went on line and it said £300, which was about right, so I paid £300 and it showed as zero. I then received a final demand for £2,200 and that they would take legal action against me if I didn't pay immediately, oh and then you won't be able to change supplier! When I rang, they said it was my fault for not paying the previous month's bill! I have never been so furious, I am a chartered accountant and can keep on top of what my bills should be, unlike them, their systems are beyond hopless, they should rename themselves Horizon. They had also sent a letter at the same time saying they were repaying me £1,900 at the end of the month. The advisor said I had to pay the £2,200 now and that I would get back £1,900 at the end of the month. Which as they cannot organise a child's tea party (to be polite) I wasn't going to do. I am sure that those who can add up (and therefore don't work for UW) can work out that when I paid the £300 that was really due, I should not have to pay £2,200 nor receive £1,800. After going to speak to her manager she came back and agreed I owed nothing, and there wasn't a credit coming into my account. I am moving to Octopus and informing my MP of this, as I found it very stressful, as an accountant at least I could try and sort it out and knew I was right - this started in the October and was resolved in January. Please, please do not use them, unless you have money to pay their outrageous billing and you like spending your life on the phone to them.”

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Posted 10 months ago

“Cheaper Bill's”

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Posted 10 months ago

Utility Warehouse is rated 1.5 based on 433 reviews