Van Meuwen Reviews

Name: Van Meuwen
Address: Van Meuwen Customer Servicesc/o Customer Handling AgentAdmail ADM3952Spalding, Lincolnshire
Rating: 1.50

1.5 sterren 163 beoordelingen

12 %

aanbevolen door klanten Van Meuwen

1.5

Sterren op basis van 163 beoordelingen

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 38%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Over Van Meuwen:

Buy cheap flowers, vegetables, fruit, plants and trees in the UK from Van Meuwen. Visit our online store for deals on everything in your garden. Van Meuwen is a well reputed mail order specialist; always make sure that you receive the best quality plants and exciting products at affordable prices. Our products include soft fruit, vegetables plants, fruit trees and potatoes. We provide free growing guides with all varieties.

Bezoek website

Telefoon:

0844 557 1850

Locatie:

Van Meuwen Customer Servicesc/o Customer Handling AgentAdmail ADM3952Spalding
Lincolnshire
PE11 1ZZ

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Van Meuwen 1 star review on 20th June 2020

Anonymous

Anonymous // 01/01/2019

Sorteer op: Meest recent Meest recent Hoogst gewaardeerd Filter: Geen Geen 5 Sterren 4 Sterren 3 Sterren 2 Sterren 1 Sterren behulpzaam

“Anna Craig Responding their offer on 29 January - 30 giant fuchsias+2hanging baskets and fertilizer I paid £17.94 by card and since then I haven't heard from them (promised delivery by the end of April). When I tried to track my order there was a message "we don't have any records about this order". I tried to phone them and after 20 minutes waiting I gave up. What shall I do now?”

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28.05.2019

“Bought 5 bare root hellebores. Roots looked healthy, although I won't know until the autumn when shoots should appear whether doing well. Well packaged. Would have been useful if roots were labelled as to variety name, colour or with a photo. Cost could be increased with this extra. Information extremely poor regarding delivery, hence only 3*.”

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24.05.2019

“After my order was delayed, I phoned to say I wanted it cancelled. The person on the phone told me I would get a refund. When a week passed and I didn't get it, I sent an email. I got no response to this. When I raised a complaint with PayPal, I got a refund within twenty minutes. This is a totally dishonest company who were just sitting on my refund request and doing nothing. I will never use them again.”

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20.05.2019

“Ordered the 72 plug plants in January for March delivery, unfortunately they never arrived and they would not respond to my calls or my emails . Hopefully I will get my money back through pay pall . Will not be ordering from them again”

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14.05.2019

“I ordered Nicotiana and Stocks on 14th April. Nicotiana arrived on the 5th May. Most of them were dead. I tried to save some by planting on a few of the least "dead"ones but there not growing. Telephoned to complain and was told they would send out more, Another batch arrived on the 11th may they were all dead. Also received an email telling me that completes my order. And still no Stocks !!!!! I believe that Van Meuwen and Thompson Morgan are now one and the same. I gave up buying from Thompson and Morgan years ago because of poor quality plans and even worse customer service. l shall not buy from Van Meuwen again either”

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12.05.2019

“I received 18 Hardy Gerbera plants around 26 April. Although the leaves were a bit floppy they soon perked up after the plants were potted on into 5" pots filled with John Innes no2 compost. I kept the 18 pots under polythene cloches overnight for a week and stood them out in the rain / sunshine during the daylight hours. The plants now look nice and healthy and I shall plant them into my flower bed by the 3rd week of May. Be aware though, contrary to advertising, Hardy Gerberas (Garvinia) are NOT as hardy as made out. I had a bed of about 20 plants in the autumn of 2018, of which about 14 were lost to the frost during the relatively mild 2018 /2019 winter in the SE of England.”

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09.05.2019

“Without doubt the worst and most dishonest service I have ever experienced in Internet purchasing. No effort whatsoever to make the due refund.”

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08.05.2019

“I ordered a gerbera collection which arrived today, but the plants were weak with huge floppy leaves (and looked more like lettuce) which makes me think they had been well forced. This is my first experience with VanMeuwen and it will be my last. The price I paid was exorbitant for the results I received. My local supermarket (Morrisons) had better ones at £2 each.”

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30.04.2019

“very poor customer service, long delay in replying to emails and sometimes no reply at all. I was promised a replacement for a 5 pack of plants when only 4 were received, the replacement never arrived. Eventually someone answered the phone and I was promised a full refund, more than 2 weeks on and still no refund. I used to order from Van Meuwen quite often as the plants always arrived in good order but I will no longer order from them”

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30.04.2019

“I can understand peoples frustration. I ordered some plants a couple of weeks ago and a week ago I emailed them. Still waiting. They can keep sending bargain prices everyday to your email but obviously cannot DELIVER. Shocking ,should not be aloud to get away with it”

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29.04.2019

“I ordered plants that were supposed to be dispatched in 2 days but didn't get them for nearer 3 weeks and had to pay the post office postage despite having already paid for delivery. The fertiliser that should have been included was never delivered. This is without doubt the worst service i have ever had from any company. Basically i have been robbed. I have emailed Van Meuwen but not had any reply.”

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29.04.2019

“Ordered 72 plug plants with a delivery date of 27 March 2019. No delivery or contact and now 26 April, despite 3 emails and 2 long 2 calls, both ladies promising a supervisor would ring who has not. No apology for no delivery or option to change or cancel order as only a supervisor can do this, not the telephone operators. Absolute shambles at the moment. Do not buy from them.”

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26.04.2019

“Don’t know what is going on with the company but standards have plummeted. Normally strong plants are delivered to advertised timescales but the recent deliveries have been dreadful. I only received half the number of plants in one order and no response from customer service. Today I received 36 Busy Lizzie plants which were in a sorry state and I have salvaged 25, of which I expect most will die as they are looking really poor. They were all bone dry and damaged. Sort yourselves out Van Meuwen as I am losing patience goodness knows when I will receive my 72 bedding plants ordered months ago and in what state?”

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25.04.2019

“I ordered 100 plug plants from catalogue in January and told dispatch would be early march. revised to mid march. I didn't receive plants and after several phone calls and unanswered emails I have finally heard that dispatch will now be mid may. customer service appalling. I thought they were a big enough company to be able to fulfill orders and have staff capable of answering queries - obviously not - I'll never use them again”

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12.04.2019

“Everytime I send Van Meuwen an email, I get an automatic response and nothing further is done. As stated in my previous review, my order was for 2 plants in 3.5 litre pots - Umbrella Bamboo. These were ordered on 8 March at 12.18 p.m. The plants did not arrive until 3 April. They were delivered in a small narrow cardboard box which had two 9cm pots and one of the tiny bamboo plants had come out of the pot in transit and the plants were in poor condition. The Consumer Rights Act makes it an implied term of the contract that goods be as described, fit for purpose and of satisfactory quality. The order was for 3.5 litre pots and not 9cm as supplied by Van Meuwen. They obviously don't care about the Consumer Rights Act. I have sent them emails to this effect, but they don't even bother to reply. Don't buy anything from them is my advice.H”

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11.04.2019

“Do not use this company under any circumstances. I ordered 48 plug plants beginning of march stated 3-4 day delivery no show. When rang they said the tracking system was not working, finally received a email to say dispatched 28 march 4 day delivery after 7 days no show rang again, each time you ring it takes about 40 mins to get through. this time they said they gave them to royal mail they must have lost them and if i want them to send some more it would be another 10 days . I wont hold my breath.”

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09.04.2019

“My bamboo plants eventually arrived on 3April, having ordered them on 8 March and which were supposed to be delivered in 7 days. Please see my previous review. The plants arrived in a small cardboard box in pots clearly marked 9 cms. My order was for two bamboo plants in 3 litre pots. This company is fraudulent, not supplying what they are supposed to be supplying. Once they have your money, they just don't care. I will never order anything from them ever again.”

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05.04.2019

“My bamboo plants eventually arrived on 3April, having ordered them on 8 March and which were supposed to be delivered in 7 days. Please see my previous review. The plants arrived in a small cardboard box in pots clearly marked 9 cms. My order was for two bamboo plants in 3 litre pots. This company is trading fraudulently, not supplying what they are supposed to be supplying. Once they have your money, they just don't care. I will never order anything from them ever again.”

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05.04.2019

“I HAVE HAD TWO DELIVERY DATES FROM THEM 12/3/19 AND 25/3/19 I STILL HAVENT HAD THEM I RANG THEM AFTER WAITING 15 MINUTES THEY COULDNT GIVE ME A DATE WHAT A WASTE I WOULD ALWAYS USE HAYLOFT IN FUTURE”

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04.04.2019

“Ordered my 5 plug chrysanthemums on delivery two were completely snapped and one damaged at terminal. I had sent email and no reply and the following day phoned twice but did not get through and after reading most of your reviews I can understand why I am having problems although I will continue to send them consecutive emails write and send them a photograph of the damage plants.”

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03.04.2019

Van Meuwen is beoordeeld met 1.5 sterren op basis van 163 beoordelingen