Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,686 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very sent out 3 appliances all of which were damaged I complained for an exchange under 12 month warranty guarantee all seemed well at first....! until I noticed Very had charged my account without my notice or consent for each subsequent exchange causing interest charges & unpaid fee costs without asking or informing me they charged the account twice on exchange repair/replace guarantee for an appliance which was fully paid for. The people at Very were so condescending, telling lies & being very underhand in bullying you for payment of money making out it was all your fault considering a receipt on the statement shows you fully paid for the appliance outright the Very people with `scouse` accents were the worst kind being extremely bullying towards a polite customer trying to complain with good cause paying for damaged goods which Very will not take reasonable action for blaming a well known supplier for the damages. All damages were reported in the 1st instance certified by the delivery agents. Very pass the buck at every available opportunity especially the ones with the `scouse` accents. They constantly hound you & make every excuse possible to lay blame elsewhere. In consumer Law The point of sale is where you deal with goods/returns/damages as the point of sale or supplier took the money. Shoppers of Britain please please please.......this is my experience `You have been warned`STAY WELL AWAY FROM THESE PEOPLE` they are an absolute disgrace. This has been ongoing for over 3 months & counting.... charges are still being added to an account which was fully cleared & we still have damaged & faulty goods.”

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Posted 7 years ago

“Reasonable rate and good products.”

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Posted 7 years ago

“Hassle free ordering and returns, always items come on time, fantastic.”

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Posted 7 years ago

“Excellent customer service and communication via emails, delivery on time as advised, price of TV with promotion at the time best price on market, I would recommend.”

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Posted 7 years ago

“Always a really fast delivery service and good that I can use collect plus to get my orders delivered to local shops.”

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Posted 7 years ago

“Always on time.”

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Posted 7 years ago

“Ordered furniture,delivered when requested, arrowxl delivery company very professional would recommend”

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Posted 7 years ago

“AVOID at all costs! I wish I had read these comments before I buy from them. Very is a fraud. very bad customer service. I have been charged 60 more for something thats not my fault!”

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Posted 7 years ago

“Tired to buy something and directed me to a credit card application, eventually got trough to the payment section but it kept crashing. Their deliverer expect people to wait in all day for them (7am to 8pm), do not provide a time slot. Stick with Amazon”

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Posted 7 years ago

“They did not live up to what was shown on the site. Poor wrapping. The three dresses I ordered arrived crushed and nasty looking. Scratchy man made cheap materials used. Very disappointed. Sent them all back.”

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Posted 7 years ago

“Love this company. Always has exactly what I need.”

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Posted 7 years ago

“Love very, great catalogue, fantastic sales and everyday prices”

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Posted 7 years ago

“Delivery was 10 days later than the promised date, which was 2 weeks from my order. I raised a complaint, which was passed from one department to another and finally responded to after 6 days with a cursory 'your product has now been delivered' message. Avoid at all costs”

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Posted 7 years ago

“LEARN FROM THE AWFUL EXPERIENCE I HAVE HAD WITH THIS COMPANY AND THEIR DELIVERY SERVICE AND LOOK FOR AN ALTERNATIVE SUPPLIER, PARTICULARLY IF YOU PAY IN CASH. I will detail the reasons below. I ordered a three door, 2 drawer mirrored wardrobe on 4th July. I opened an account and paid cash. It was meant to be delivered in three sections with an assembly section. As scheduled on 19th July the driver arrived and was in a hurry as he was late. He delivered one section, I said there should be three sections, but he said no that was everything. There was no time to check the goods as he was out the door before I could turn around. I asked about a signature and he just said. No. That was the extent of his vocabulary. There are no contact details for PANTHER DELIVERY SERVICES despite multiple text messages. I received a text saying they had not been able to deliver my goods as it had not been received in the depot, please email. I emailed 11 days ago, received a reply about 6 days ago asking me about the order, I REPLIED AND HAVE NOT HAD ANY RESPONSE. As there was only one section, I phoned customer Very Customer Services which are located in Johannesburg, South Africa. Their representative said that they would check it out with the supplier and phone me back in two hours. I waited and now over the last 12 days I have made 6 PHONE CALLS TO CUSTOMER SERVICES at VERY.co.uk and 2 phones to CUSTOMER SERVICES SHOP DIRECT (which are also in Johannesburg) trying to resolve this issue. All I wanted was the rest of the order delivered. I had paid for it. Customer Services are polite, working from a script and I have found out that when they tell you they will contact you by email or phone that they are not allowed to do this. I have wasted over 8 HOURS ON THE PHONE speaking to 8 different customer service representatives from VERY.Co.UK AND 2 FROM SHOP DIRECT just asking them to COMPLETE THE ORDER. I have been taken around and around in endless circles. When they say they will contact you they don't do this. No action is taken although they say they are dealing with it. The only solution it seems as I paid with a cash account is either a) for me to REBUY the product again and they return my original payment which will take up to 14 days. SO I PAY TWICE FOR A PRODUCT I HAVE NOT RECEIVED with no guarantee that I will receive it. OR B) To cancel the order, arrange for the section of the wardrobe to be returned and they refund the money over the next 14 days. I have chosen second option. However, they cannot confirm by email if and when this money has been refunded. I must keep checking my account to make sure it has been done. IF THERE IS A PROBLEM AFTER 14 DAYS WITH THE REFUND I MUST CONTACT CUSTOMER SERVICES. THIS IS A TERRIBLE SERVICE AND UNACCEPTABLE TREATMENT OF CUSTOMERS FROM A MAJOR SUPPLIER. I wrote to the COMPLAINTS DEPARTMENT four days ago and although they say they respond in 24 hours, I have yet to receive a reply. I AM A VERY DISSATISFIED CUSTOMER and I feel sure this service fails to meet Trading Standards. M. Usher-Patel”

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Posted 7 years ago

“Within days of receving my washing machine from Very it had a error code on it. I contacted Very to exchange the appliance but they insisted I had to re order and this going to cost me a further £107 more. After numerous telephone calls to their very incompetent customer services I decided to just have the faulty machine collected. This proved to be a nightmare and after many costly telephone calls to Very they finally collected the faulty appliance after 6 week. It was extremely inconvenience and difficult trying to store a very large bulky appliance in my home whilst waiting for it to be collected. I would strongly recommend that people avoid this company”

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Posted 7 years ago

“Always reliable service and value for money.”

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Posted 7 years ago

“I recently ordered a TV. I was kept informed by text throughout about my delivery, and it arrived exactly as I expected, and the product is great. It was in the sale and a great purchase, and I was even able to pay for it in 3 interest free instalments which is very helpful too”

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Posted 7 years ago

“My order from Very.co.uk came very fast and I ordered some things the same, but in other sizes as I was not sure of the fit of the item. I was so pleased with my order and I only had to send the other sizes back, I could not believe how quick I was notified my order had been returned, then notified the cost was being processed back to my bank account and again notified when the money was in my bank. fantastic organisation from Very.co.uk Thank You”

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Posted 7 years ago

“Quick delivery and easy returns”

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Posted 7 years ago

“I ordered a fridge and freezer from Very at a very good price and i was kept informed of the progress of the order at all stages of the delivery and i was able to choose time. slot for delivery,which was on time and the delivery men were very pleasant and the goods were very well packaged,very impressed this was a good experience.”

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Posted 7 years ago

Very is rated 1.7 based on 1,686 reviews