Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,667 Reviews

18 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 1st September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly after over 14 years and spending thousands and thousands of pounds with them, never been late with any payments, but now no longer get the option to buy now pay later due to an ‘automated system’ as the adviser kept telling me, I shall be closing my account. Poor show!!”

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Posted 5 months ago

“As with previous reviewers have found their paying schemes are extremely misleading, they also break the law regarding sharing your info and lie blatantly on the phone. Would never use them again nor recommend them to anyone.”

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Posted 5 months ago

“Parcel delivered to wrong address. Your staff very rude .then you had the. Cheek to get a screenshot of the parcel been delivered by yodel.to some one else. trying to accuse me of lying that is not me on the screenshot Disgraceful stressful company never again bye bye very yet another customer that you have lost .”

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Posted 5 months ago

“Shopped with very for a long time never had a problem”

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Posted 5 months ago

“Never had any complaints with them always helped. People should check payment dates then they won't fall behind .”

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Posted 5 months ago

“You hound me for payments ,I receive emails or text messages at least 3 times a week ,very intimidating and stressful”

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Posted 5 months ago

“Absolute joke of a company, they take your money and hold onto your item then try to charge you extra to get the same thing. Do not entertain the idea of giving them a single penny.”

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Posted 5 months ago

“Completely unable to get in touch with this company ! Only available via being on hold for over 1.5 hrs to be cut off . There is no email address No one to chat to online It’s a joke !”

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Posted 6 months ago

“I brought an expensive coffee machine, it broke after 2 days. I brought a mobile phone, it broke after 3 months and they won't let me return it. Clothes are awful quality. Wardrobes fell apart. Customer service are in India and can't understand a word they're saying. I'm paying off my account and then closing it.”

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Posted 6 months ago

“I am very disappointed lately with this company and they have clearly incompetent staff and customer service. There is an issue with returning items and crediting the account back most of the time and things do not get rectified after more than 10 phone calls sometimes.”

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Posted 6 months ago

“Beware this company's credit system is a scam. They should be investigated by ofcom.”

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Posted 6 months ago

“I made the mistake of purchasing from Very, and it's been a nightmare. They lure you in with promises of free interest, but then slap you with a whopping 50% interest rate! They conveniently "forget" to mention these extra charges, causing customers to miss deadlines and rack up massive debts. When I reached out for clarification on how much my debt would increase monthly, they couldn't provide a straight answer. How am I supposed to manage my finances if they can't even do that? And to top it off, I filed a complaint about a huge charge they made to my account, and they have the audacity to say it'll take them up to 8 weeks to respond! Meanwhile, they'll happily keep increasing my debt. This company is a total scam. Don't trust anything they say; it's all a ploy to squeeze more money out of unsuspecting customers. If they don't rectify these charges, I'll have no choice but to report them to the authorities. Avoid Very at all costs!”

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Posted 7 months ago

“Worst company ever my new cooker was delivered damaged they couldn't care less about replacing it takes 14 day for my refund they are a shocking company operating a criminal business practice now I've been without a cooker for 3 days and can't buy a new one from a proper reputable seller until very refund me. HORRRIBLE CUSTOMER SERVICE NEVER EVER SHOP HERE VERY IS AS BAD OF A COMPANY AS YOU CAN GET ONLY WANT TO SCAM HONEST CUSTOMERS. WILL NEVER RECOMMEND ANY ONE SPEND A PENNY WITH VERY”

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Posted 7 months ago

“Hassle every single time. Ordered a hot tub for daughters birthday. Paid for next day delivery and they sent it to a wrong address. I ordered another one as I was desperate for it to arrive. Took over 2 weeks and had to cancel the party. Now the 'brand new' hot tub is damaged and clearly used. Worst company going.”

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Posted 7 months ago

“Faulty dishwasher till under warranty ! 5 week wait still waiting to see if I can have a replacement or a full refund ! Conflicting information from both parties just being fobbed off constantly even thou engineer has been out confirmed 3 new parts were needed just to be told they r still waiting 5 weeks in then Thursday told by very advisor I would have a replacement and I would be contacted surprise surprise no call I contacted them again ! To be told hoover r waiting on parts 🤦‍♀️🤦‍♀️🤯 now after being on hold to very for over 1hr oh some one will call u in 72hrs 🤯🤯🤯😡😡😡 omg worse experience ever and I can’t find how I put in an official complaint to very !! Do NOT purchase any large items from very !!! Honestly just pass the book I’m actually raging 😡”

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Posted 7 months ago

“Lost order in transit, took me phoning up to find out they dont know where it is. wants me to reorder online when not near a computer. waste of time waste of voucher. Dont bother with the third rate company they will just disappoint and waste your time”

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Posted 7 months ago

“Had a shockingly bad experience with Very.ie. I ordered 1 simple item - a hair/beard rechargble trimmer. Order Number: 662629062098 I received an email from them to say it had been delivered - I can tell you - it was not. The day they emailed me - I was working from home all day - the door bell did not ring nor was there a knock on the door. I checked with my neighbours and they did not take anything in for me. So I've no idea why I rec'd an email to say my order was delivered. I rant Very directly on 2 occassions to ask where my order was - the 1st call was 16 minutes - the 2nd call was 14 minutes. I was told on both calls that they would be in contact with me - I never heard a single word from them. They were super efficient at charging my credit card - but after sales service has been a disgrace.”

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Posted 7 months ago

“Zero stars if I could report that. Very sent me a used item. No security hygiene seal, tangled cord with hair in the curlers. Absolutely disgraceful service. How can a used item be dispatched as a new product when returns is a different address!”

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Posted 8 months ago

“appauling customer service. if I could have ticked a negative star I would have done! ordered a new washing machine and collection of existing one. delivered new one today. After unpacking my new one and taking the packaging out to the bins I see that they didn't take the old one away that I left at the entrance to the house. 35mins on a call. the last 20 mins on hold! all they said they would do is refund the collection fee. I said that didn't solve the problem as I now have to get rid of the machine - which is now affecting getting my car in and out. I said I wouldn't have ordered it if this was the outcome. They said I could return the new one (at their cost!) and then get a full refund. so they don't care about the customers problem I now have! Collecting the new machine from me would have cost them just as much as collecting the old one. diabolical company. it takes about 12 to 15 mins just to get through”

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Posted 8 months ago

“The worst company ever. If I could I would give them 0 stars. Ordered from them, paid extra for the next day delivery. Never got the item and it’s already been 3 days since order has been placed. DON’T ORDER FROM VERY. ABSOLUTE GARBAGE.”

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Posted 8 months ago

Very is rated 1.7 based on 1,667 reviews