Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,683 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience with Very has been nothing short of frustrating and disappointing. Initially, they approved my credit and made it seem as though everything was in order. I was able to place my order without any issues, and the status was marked as 'Processing', which led me to believe everything was progressing smoothly. However, this false sense of security didn’t last long. The very next working day, I received a call from a customer service agent who was far from hospitable or courteous. Instead of helping me understand any issues, the conversation felt demeaning, and I was treated with a complete lack of respect. To add insult to injury, my order was then rejected, despite the fact that it was well within the credit limit they had previously approved. There was no clear explanation provided for this decision, and the vague reasoning left me completely baffled. It felt as though Very was being deliberately misleading, offering credit but making it impossible to actually use it. This kind of behaviour is unacceptable from any company, let alone one that claims to value its customers. The entire process, from the false hope of credit approval to the appalling customer service and inexplicable order rejection, has left a sour taste in my mouth. It’s hard to trust a company that operates in such a deceitful manner. Very should be held accountable for these practices, as they are not only dishonest but also completely unprofessional. I would strongly advise others to avoid this company at all costs.”

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Posted 4 months ago

“I usually don’t have any issues with Very but I bought a bag from them for £85 and when the bag arrived it had a tag on it showing the actual price as £25.72. When I called and asked them to price match to the tagged price they refused and even tried to convince me that the price on the website could have changed to £25.72 after I bought it … it hadn’t! They then tried to offer me a £5 voucher as a gesture of goodwill for their dishonesty. This has honestly put me off using them in the future.”

Very 1 star review on 1st September 2024

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Posted 4 months ago

“The BNPL isn't clear. I feel like its laid out badly and set up to get you in debt. It isn't clear what you've paid and what you still have left to pay to avoid interest. When you call the advisors they haven't got a clue what they're doing amd keep passing you on to someone else. Gave up after being on hold for almost an hour!! No happy”

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Posted 4 months ago

“I ordered a brand new laptop but the packaging arrived opened and it seems the laptop had been used. Apparently what everyone has been saying about them is true. Avoid them like plague. They don't even let you add a review to their platform.”

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Posted 4 months ago

“Terrible, large item faulty can't return via yodel or post office waited in twice no one showed to collect, customer service team said ok we will book another day, we all can't take time off work. Beyond stressfull”

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Posted 4 months ago

“I'm disappointed with my recent experience on Very.co.uk. This is the second time my order was declined without any explanation. When I contacted customer service, they suggested I place the order again, but by then, the item was out of stock. It felt like a complete waste of time. Very needs to improve their ordering process and communication with customers to prevent this kind of frustration.”

Helpful Report

Posted 4 months ago

“Will only let you cancel your account via phone call - remain on hold for an unspecified amount of (55 minutes and counting so far). 0% yet still charging me from my last small purchase made back in September 2023? Outdated business model - do not open an account with these con artists. Even though i am at work i will continue to hold until someone answers my phone call and i can close my account and be rid of being a 'customer' to this business.”

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Posted 5 months ago

“Sent back an item as the box was damaged and it was a present for someone. I have proof from Royal Mail that they received it but now it's been a month and my money has still not been credited to my account, by law they have 2 weeks in which to process returns this company is a scam.”

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Posted 6 months ago

“Constantly hassling you for extra money when it was promised to be a 0% interest, and then they try get interest out of you and constantly sending letters and messages then have the cheek to charge YOU for the letters that THEY send. Customer service is useless and they dont listen to you.”

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Posted 6 months ago

“I order a bed, it arrived damaged, reported it straight away 2 months later I'm still waiting on pick up and return of damaged item. Keep getting told someone will be in contact in 12-24 hours, to no avail. The worst company to deal with, I will never shop here again.”

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Posted 6 months ago

“I ordered a new tv and they had the cheek to send me a second hand tv and try to pass it as a new one !! It came i. A carboard box with a sticker on the screen. Absolutely disgusting. It wasnt a mistake because i tracked the parcel all the way to me 😡”

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Posted 6 months ago

“Customer service is terrible had no chose but to leave after 15 years ,one question how long did the company reply to my queries,answer they didn’t ,real bad experience”

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Posted 6 months ago

“Sadly after over 14 years and spending thousands and thousands of pounds with them, never been late with any payments, but now no longer get the option to buy now pay later due to an ‘automated system’ as the adviser kept telling me, I shall be closing my account. Poor show!!”

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Posted 6 months ago

“As with previous reviewers have found their paying schemes are extremely misleading, they also break the law regarding sharing your info and lie blatantly on the phone. Would never use them again nor recommend them to anyone.”

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Posted 7 months ago

“Parcel delivered to wrong address. Your staff very rude .then you had the. Cheek to get a screenshot of the parcel been delivered by yodel.to some one else. trying to accuse me of lying that is not me on the screenshot Disgraceful stressful company never again bye bye very yet another customer that you have lost .”

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Posted 7 months ago

“Shopped with very for a long time never had a problem”

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Posted 7 months ago

“Never had any complaints with them always helped. People should check payment dates then they won't fall behind .”

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Posted 7 months ago

“You hound me for payments ,I receive emails or text messages at least 3 times a week ,very intimidating and stressful”

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Posted 7 months ago

“Absolute joke of a company, they take your money and hold onto your item then try to charge you extra to get the same thing. Do not entertain the idea of giving them a single penny.”

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Posted 7 months ago

“Completely unable to get in touch with this company ! Only available via being on hold for over 1.5 hrs to be cut off . There is no email address No one to chat to online It’s a joke !”

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Posted 7 months ago

Very is rated 1.7 based on 1,683 reviews