Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,680 Reviews

18 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 3 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely appalling service. Ordered a leather jacket, got a despatch notification. When I did not receive it I called to be told they never had it in the first place. Customer service do not care. Will never. order from Very again.”

Helpful Report

Posted 4 years ago

“Absolutely horrendous, will never ever shop with Very again. Ordered overpriced ready-assembled furniture and on arrival it was broken, scratched, dented and filthy with footprints and fingerprints all over it. Rang the same day for a refund / discount and pick-up of the broken furniture and you would think I had asked them for the world! 16 days later, after phoning 11 times (spending most of that time on hold), tweeting the so-called Very Helpers, contacting the Facebook page, the delivery company, the supplier of the furniture, their Head Office and finally trading standards and the consumer helpline, I have my refunds, the broken furniture has been collected and I am glad I can wash my hands of them. Absolute disgrace of a company. I advise anyone thinking of buying anything from Very to think again. Look elsewhere and save yourself the hassle.”

Helpful Report

Posted 4 years ago

“Terrible company. I don't know how they are even still in business with the terrible customer service. My Item was ordered and paid for with regular updates stating my order was "on track". Only on checking my account the day before this item was to be shipped did i see that they have cancelled my order, refunded and didn't even bother to inform me that they had done this!! I'm now stuck without an item that I ordered on the FIRST DAY OF PRE-ORDER that will now not be here on launch day. If they had bothered to inform me that they didn't have the stock i could have ordered this elsewhere. I waited on the phone to customer service for over an hour for them to just cut me off when they didn't want to confirm their own error. This is terrible management and i will ensure I never deal with this company again!!!!”

Helpful Report

Posted 4 years ago

“I am surprised at the negative comments on this review site. I ordered two military style jackets. They both arrived in good time, and were of very good quality at a very cheap price £28 each. I am more than happy. Not sure what is going wrong with other's experiences. Hopefully Very can put some of these customer service issues right soon.”

Helpful Report

Posted 4 years ago

“Dont buy from very First item arrived late, second item, got an email that I will get a refund as it was stolen buy staff at Yodel, I will need to order it again if I still want it and third item arrived with the top broken and most of the aftershave leaked out. Odered at the same time but the items sent separately, please avoid, my first and last order. If I could give zero stars then I would.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Ordered the Xbox series x and paid upfront to then be told on release date that they have no stock for me and will refund within 10 days. That meant no where else had any stock, where I could have just ordered it from elsewhere to begin with.”

Helpful Report

Posted 4 years ago

“I have used Very for quite a few years now, and ordered an advent calendar from hotel chocolat', it was for my husband's birthday, so I told him he could open it in November, however, FIVE of the doors were empty, because it was a present, I was so cross, I ripped the box open to make sure they hadn't fallen down the inside, they hadn't, so I threw the box away in disgust. I paid £25 for these lovely chocolates (24 chocolates) and decided I would complain. I was asked for proof the windows were empty and proof I had actually received them, I said I would not be so petty to complain about five missing chocolates, if it hadn't actually happened. VERY value their policy more than their customers, I told them what I spend with them, which is over £2k a year, so they took £5 off my balance, then I told them, I will take my custom elsewhere....they're only interested in you spending as much money as you can, I have a credit limit of nearly £5K, I will pay my balance and shop elsewhere. Disappointed X Customer”

Helpful Report

Posted 4 years ago

“They sell FAKES! I ordered a Gatineau cream But when it arrive and open the box I noticed it was fake. Normally this line of cream comes in a prestigious looking sealed box. When this arrived nothing about it made me believe that this was a genuine article. Firstly there was no box, the two pots of cream have been clumsily wrapped in bubble wrap, there was no instructions,And no customer service number for this brand. To make things worse they have shut down the coal centres due to Covid therefore there is no way of assuring a safe return. I am now having to engage my bank to dispute this. Save yourself the money and shop somewhere else”

Helpful Report

Posted 4 years ago

“Very.co.uk could stop you getting a mortgage .This is an update .My original complaint stated that a minimum payment of £5 was due on my account .I paid £50 in not realising that if i paid off my buy now pay latter balance i would still owe the minimum £5 payment on the main account . Without any warnings or reminders Very put a mark on my credit file effecting my score . Even a mobile phone company would send a reminder . I received a letter today from Very confirming that this was there policy. No reminders , no asking if i was experiencing financial difficulties just a strike on your credit score . Outrageous i think”

Helpful Report

Posted 4 years ago

“I like to shop online .”

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Posted 4 years ago

“When a person buys things on credit its because they cannot afford full cash price. Very is a total RIP off. Such high interest rates its obscene. I, for one, shall never purchase from them again. Even a phone call to them is expensive. Sir so and so and the other sir must be raking it in at us plebians cost. Stand up folk!”

Helpful Report

Posted 4 years ago

“Tried to order a Nintendo switch on there buy now pay later offer Was told by customer service that it was not available to me Because I paid my last buy now pay later deal before any interest Was due will never use again”

Helpful Report

Posted 4 years ago

“I have been a customer of Very for over 6 years and never complained about items purchased but today, I have decided to STOP ordering anything from Very because they can now NOT BE TRUSTED. An Eden Double Bed Frame purchased and delivered 5th March 2020 has several faults. I called Very customer service to report the issues on the 1st of Oct and 13th Oct 2020 but got no correspondence of issue reported. I called to report the same issues again on the 20th of Oct and Very said they will send their repair engineer to inspect and went on and on about me being charged £45 if the engineer reports it was customer damage. I asked what are the criteria to confirm the faults may be caused by the customer but Very repair department could not give me a sensible answer. On the 27th of Oct,Very rogue engineer came for inspection. He was in a hurry to leave without allowing me show him all the issues. Thereafter, I received no correspondence nor call from Very as regards the engineers visit, no email, no engineer's report, nothing! Only for me to check my account today 29th Oct and discovered £45 deducted from my account with the rogue engineer claiming some of the issues on the bed was caused by someone trying to open the room window. What effrontery! If I did not call Very today, I would not have known nothing about this development. No response from Very unless I call. No email, nothing. Is this not criminal???? Obviously Very sold me a bed which is not of SATISFACTORY quality. I have now raised a formal complaint with photos of faulty bed via registered post and will take this matter further if I do not get appropriate response from Very in 14 days. In the meantime, BEWARE OF VERY!!!!! Very cannot be trusted!!!!!”

Helpful Report

Posted 4 years ago

“Absolutely awful treatment paid for a bnpl item states it's paid for and still they charge me for it reply after reply is have to ask specialist department als they not know why they charge me £ 77 on flexible account worst customer services ever to help . No joy for weeks but they want you to shop”

Helpful Report

Posted 4 years ago

“THE WORST COMPANY EVER AVOID AVOID AVOID!!!!!!!!!! THEY ARE SCAMERS THEIR STAFF IS UNPOLITE UNTRAINED THEY DON'T KNOW WHAT TO DO OR SAY. WAITING FOR MY REFUND 10 DAYS NOTHING IS DONE CORRECTLY IN THEIR SYSTEM IT SHOWS IT'S NOT CANCELED MY ORDER AND THERE IS NO REFUND APPROVED. I DID CANCEL MY ORDER AND STAFF MEMBER SAID IT'S ALL DONE.. SHE WAS A USELESS PERSON SHE DID NOT DO IT. NOW I CALLED AGAIN TO CHECK OR MY REFUND THEY ARE SAYING IT'S NOT BEEN DONE PROPERLY ON THE SYSTEM. OUR STAFF HAVE MADE A MISTAKE I HAVE BEEN LEFT WITH NO FRIDGE NO MONEY REFUND NOTHING. I HAVE TO WAIT 10 MORE DAYS. NEVER EVER AGAIN FROM THESE CHETERS, LIERS USELESS COMPANY. I WILL TELL EVERYONE DONT WASTE YOUR MONEY AND TIME WITH THESE RUBBISH COMPANY. UNPROFESSIONAL, UNPOILTE, DISRESPECTFUL AGAINST CUSTOMERS, AND THEY GIVE YOU FAKE ANSWERS WHEN YOU NEED HELP. THEY DESERVE MINUS 10000 IF I CAN PUT ON THESE REVIEW AVOID - AVOID -AVOID”

Helpful Report

Posted 4 years ago

“Nightmare to deal with , spent over an hour on phone , took my money but fridge never turned up , web site has no on line contact or now where to cancel an order that hasn’t turned up , will NEVER use again”

Helpful Report

Posted 4 years ago

“Let me order a case for my s 20 fe , which they said was in stock when it obviously wasn't . 2 days later , no delivery , wasted 20 minutes on the robot voice which is useless , wasted further minutes waiting to speak to an advisor ..hung up in the end ( which is probably what they want ) then get email saying there was unexpected delay with my order ... Tracking via the app is a joke too, says nothing except they've took my order”

Helpful Report

Posted 4 years ago

“Ripped Off with a huge 289 £ Interest for a 4 days BNPL Delay I had bought something from VERY with the BNPL (Buy Now Pay Later). The contract expired on 9th October. There was no notification on my mobile or call from them stating that my contract was expiring, and that I would be charged a hefty interest of 200 + pounds if I don’t pay by October 9th I remembered that I needed to close this in October and called them to close the account and I got this response from their customer service manager that I still must pay that 200 + pound interest even if it is only 4 days delay. I feel like being cheated and taken advantage of. Genuinely, VERY don’t want customers to remember about the end date of BNPL contract so that they can charge people with heavy interest. I have explained to the customer service people that none of their emails reached my inbox nor did they text me, or a letter by post or a call. As they send 1000 emails in the form or marketing, my email service automatically redirects them to “SPAM” folder which made me miss the statement that they sent me. Customer service people were so insensitive and rude to me even after I told them several times that I’m ready to settle the amount with a slight penalty, but they want the complete 289 £ interest for a 4-day delay. I told them I want to escalate for which they said it won’t be of any use as I would be receiving the same response as what I got today and that I need to pay the complete amount. What I don’t understand is how can a Company be so insensitive to people when the whole world is going through unprecedented difficult times. The least we expect is empathy as Commoners. Just like the many out there, I’m also facing financial crunch and uncertainty during these times. All I was asking them to be lenient and charge a reasonable penalty and settle my case. Unfortunately, they wanted to show their greed and ruthlessness at this time when compassion and humility is expected from mankind. I’m feeling helpless, utterly sad and exploited. Commoners like me cannot do much against wealthy, powerful companies like VERY, can we? The maximum I could do is stop buying from them and maybe provide customer feedback. I’ll do that. I will NEVER EVER BUY or PROMOTE VERY”

Helpful Report

Posted 4 years ago

“In a nutshell my credit rating is now poor and I couldn't even take out a credit card if I wanted one. My husband and I can't get a mortgage as I have a default registered under my name for the next 6 years. This is as a result of Very creating a second account and I didn't notice for some time because the direct debit was small at around £5 per month. When my husband and I got a joint account I changed the direct debit to come out of there. Then I was notified by my old bank a direct debit still active. I called Very and asked if there is maybe another account by mistake. Gave them my maiden name, old address but they couldn't find anything and told me to cancel that direct debit. It turns out I did have another account but I found out when my husband received a call from Lowell debt collector. They got his number from the Government gateway! Very excuse is they wrote to me a few times and hands up I didn't open my post because I get inundated with offers from Very and when I opened my post after speaking with Lowell some some were offers and some collecting debt. I work in Care and have been working solidly since COVID with family bereavements. Who wants to open Very letters with offers when you lose someone you love? Even though I was paying one account on time at the same time they didn't match the two addresses and didn't take long to sell my debt for all of £100. BUT it has taken them 3 months to deal with my complaint due to reduced staff because of the virus and say they have looked into it and no record of my calls. My call provider have sent me my call list and financial ombudsman have been notified. This company don't care and need to be stopped!!!”

Helpful Report

Posted 4 years ago

Very is rated 1.7 based on 1,680 reviews