Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,686 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is non existent. The only way to contact them is through their call centre based in South Africa where the staff hardly speak English, hold you on for ages and don't return or who hang up if they don't like or understand the nature of your call.”

Helpful Report

Posted 8 years ago

“Their customer service is absolutely AWFUL! Their deals/buy now pay later isn't explained in full details on their page so if you are following that option, then call and find out the full details beforehand! 98% of their staff over the phone have absolutely no clue what they are talking about! AVOID VERY IF YOU DON'T NEED EXTRA STRESS IN YOUR LIFE!! Don't get me started with their delivery! ITS ALL A SHAMBLE! I have been waiting to speak to someone about my undelivered item and all I have heard over the phone for the last 10mins is them having a mothers meeting over the phone, no one has replied to my request. Too busy chit chatting and laughing.”

Helpful Report

Posted 8 years ago

“This company is the worst I have ever known.There Customer Advisors are a disgrace.I bought a phone from them.I discovered that the phone was locked.I have spoken to many advisors.I have had to pay to get it unlocked.I have now discovered the phone is faulty.I am so angry.Very have never returned my calls.”

Helpful Report

Posted 8 years ago

“Customer service is diabolical!... Tried to return a laptop and almost 5 weeks later I still have not received a full refund. First issue was that their collect+ service did work in store as the barcode was not recognised. Second issue occurred when they were supposed to collect parcel from my work. A week after the agreed collection date I had still not received any communication from 'very'. I phoned them and was told that it had been collected and was being processed. The following day my company mail room emailed me to tell me that the laptop was still sat in our post room and had not been collected! Had to phone 'very' back to inform them and arrange another collection. Eventually, over two weeks after the eventual collection, I was refunded money, but not the correct amount! I now have to wait another 10-14 days for the remainder to be credited back to me. What reputable company takes 14 days to credit money back from the point their accounts team action it?? All in all, I have made about 12 phone calls to 'very' to push this refund through. At no point could or would they send me an email to acknowledge our conversations and keep me updated on progress. Shocking service!”

Helpful Report

Posted 8 years ago

“Very poor customer service. Order a laptop from very in november.when it turned up it wasnt as descrided so spent two days and loads of phone calls to customer services to get returned only to be passed from person to person , nobody wanted to help orhad the power to sort out. So i had to get trading standards involved. Put in a compliant online and was told some- one will contact in 3 to5 days i am still waiting for that call. They dont seem interested only intaking your orders and money .”

Helpful Report

Posted 8 years ago

Helpful Report

Posted 8 years ago

“WHAT A DISGRACE!! Ordered 2 Samsung tab e's as my children's main Christmas presents. My son's camera on his was faulty when rang they said would send out replacement and collect faulty one the next day. Well let's just say that day never came. After arranging 2 more collection days and 45 mins on the phone it still not got collected. I rang back fourth day in a row to be told they won't be collecting as seal is broken on packaging. How can you know if anythings faulty without using it??? I.m not physic. So I have been conned in to buying 3 tablets instead of 2. One which is faulty. Staff are rude and don't speak very good English. Plus they lie to you. What are you running here very a circus??? will not be purchasing anything else they are an absolute joke. please steer clear.”

Helpful Report

Posted 8 years ago

“Very.co.uk the worst ever company in the market and I wish that they wipe out of the market sonner than they think they can survive. A money eater company , rude staff , unprofessional behaviour and attitude and worst them all they are unapologetic!! I hope this company suffers loss and come off the market soon..for all the innocent people's hard earned money they have eaten and still eating, it will be very difficult for them to digest for long time. They should be shown in watch dog tv series and the public of UK should be made vigilant.”

Helpful Report

Posted 8 years ago

“don't normally write reviews but Very.co.uk have been so bad, I feel the need to warn others to take their business elsewhere. I ordered two sets of draws 3 weeks ago (no mention of long delivery time prior to placing the order). The order was then sent to an external supplier to process and deliver. During the 3 weeks my financial circumstances changed so I decided to cancel the order. I was told it was too late to cancel as the order had been sent to the external supplier but if I refused delivery, I wouldn't be charged....low and behold I've been changed for only one set of draws plus a delivery fee (which makes no sense- they were cancelled on the same day). After FIVE attempts to get hold of someone to get a refund I've been told that I won't be able to get any refunds for 24 days as they need to check the draws for damage!! I am currently arguing with them that I have never seen the draws so even if they are damaged, this will have nothing to do with me and I want a refund ASAP- this is still yet to happen. This company is shockingly unbelievable.”

Helpful Report

Posted 8 years ago

“What a shower of shit Very is. I ordered a Tomtom 5200 sat Nav, offered with free Curfer and WiFi, they change my order and send me a 5100 no WiFi and no Curfer offer. They still charge me the same money for the 5200, Just spent the past hour on two phone calls having been cut off the first time on hold for 34 minutes. I ring back and speak to someone in Pakistan or similar, she fobs me off telling me I ordered a 5100, I tell her I know what I ordered and at that point she cuts me off. Account no will be paid off ASAP and closed.... Once you introduce foreign call centres, it's time to sack off online shopping. Credit only any good if backed up with ENGLISH call centre. Merry fucking Christmas Very.”

Helpful Report

Posted 8 years ago

“I ordered two items for Christmas one arrived yesterday one today both totally the wrong item customer service less than helpful steer clear of very”

Helpful Report

Posted 8 years ago

“Hi I have never tried very before and needed a birthday present for my partner I looked at the site and chose the item I wanted I payed with my debit card the money was taken from my account so I thought all was good I had no response from very at all it was only five days later on my partners birthday nothing arrived I once again checked my emails nothing I then phoned the so called costumer help line NOT I was told the order was not coming one of the departments had held my money and I can wait up to 3 days for a call and couldn't speak to them as they are closed I asked what department it was and was told the fraud department I must say I payed for the item on my own card delivering to my home address I received no emails call nothing. I thought I had to tell others before others get stung it is now 3 days to Christmas I saved for 3 weeks to get my partner her birthday present and it has been ruined keep clear shop at argos I wish I did not verry good I also am wrighting a blog on other sites and will put a link to the recording of the so called customer not service you can hear for yourself how the lady did not care 3 days before Christmas ????”

Helpful Report

Posted 8 years ago

“I ordered a Xbox One in the Black Friday discount day. It is now the 21st December and I am still to receive it. Its made worse by the fact they have the nerve to invoice me for it as well. Apparently the label came off or was defaced in transit and when it arrived at the Royal Mail sorting office they could not send it to me. The Royal Mail policy is return to sender (Very) and no one as heard about it since. My first payment is due by the 30th December which I'm not paying but Very wont credit my account. I've rang there call center based in South Africa and its like talking to the wall, you cant understand them and my phone bills now are a whopping £20.00. To other user's pay in full and use Argos or Amazon wish I had. AVOID THIS COMPANY there useless. One ex Very unhappy customer.”

Helpful Report

Posted 8 years ago

“Absolutely awful! I would never order from Very again. They left it until the latest delivery date ( 1 week after I ordered) to tell me an item is out of stock and isn't going to arrive. So close to Xmas meant I couldn't order from anywhere else! No real apology and the usual "3-5 days" to get a refund! No-one answers at customer complaints... Order from somewhere else to guarantee you receive your item, I would not recommend these cowboys!”

Helpful Report

Posted 8 years ago

“i have a £250 credit limit & have only spent 100 & now they have withdrawn it right before christmas for no reason saying ive gone over what a joke such a bad company!!!”

Helpful Report

Posted 8 years ago

“Absolutely abysmal service! I am owed £109.66 by the company after my order never arrived and I had already made a payment. I have been fobbed off by them on numerous occasions. In fact the only contact they have ever initiated is to tell me 'my next payment is due'. What a complete and utter joke of a company! Two weeks later and I'm still waiting with bated breath for my refund to appear in my account.”

Helpful Report

Posted 8 years ago

“I bought a Samsung galaxy 7 from very on august. It was faulty and sent it back. They credited back the amount of the phone on October and charged me for the same phone on November. Tried calling customer service many times but was always put on hold and never got back to me. And on 17th Dec they charged me again for the phone. So it looks like I may have to pay for 2 mobile phones which I didnt even buy. Customer service is so rude and unhelpful. They just make you wait and never solve the problem. I even talked to the supervisor called Hendrick and he was very rude and unhelpful. After talking to me for sometime he just put the phone on hold without letting me know and the line went dead. I don't know where to go or whom to call because the customer service people are so unhelpful. Pls help.”

Helpful Report

Posted 8 years ago

“I received my goods in a very damaged state, it was clear that the furniture had not gone through quality control. The customer service was abominable and arranging for the damaged goods to be collected took the best part of a day a total of five hours trying to get some sense. The majority of staff do not fully understand the English language and so they tend to end the call. overall appallingly shocking service.”

Helpful Report

Posted 8 years ago

“Please do not use them ...if you do you will regret ! Avoid shopping with Very they are a big time fraud and money eater company with the worst customer services!”

Helpful Report

Posted 8 years ago

“Second experience of a terrible service from Very. This time ordered a cooker and it was delivered to my home address rather than delivery address. Delivery rescheduled to correct address (after waiting 20 minutes to get through). Waited at the property and the delivery didn't arrive. Wrote to complain and ask for a refund. Received no response and the cooker was simply rescheduled for delivery (without my consent) a month after it was ordered. Don't know who is worse Very or the delivery company they use Arrow XL. Will never order from them again.”

Helpful Report

Posted 8 years ago

Very is rated 1.7 based on 1,686 reviews