Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,680 Reviews

18 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 3 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never again”

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Posted 3 years ago

“worst customer service experience ever!”

Helpful Report

Posted 3 years ago

“Ordered a fridge freezer and paid £19.99 for the old one to be collected and taken away and the courier knew nothing about it! So now we have a boxed fridge freezer and an old one and no one collecting it. Courier said they haven't done that since March.”

Helpful Report

Posted 3 years ago

“Ordered a new cooker for my 82 year old mother, paid for installation etc, email received would be with me by thursday 15 April. Two days later email saying there's a problem and delay doesnt say until when. Contact the distributor they said you wont be getting that model until 20 May. Contacted Very after 30 minutes on hold spoke to the rudest most abrupt person to cancel and ask for a refund took best part of an hour! They actually thought I was going to allow an 82 year old to go without hot meals for a month. Very disappointed with Very. Having read the other reviews in hindsight not Very surprised!”

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Posted 3 years ago

“Cannot believe the telephone call we just had to make? Our Company ordered a new Apple iphone 12 Mini for a member of our sales team who is working from their home office to take important work calls. Paid £627.99, which we presumed was a competitive price by Company debit card. Received a text message the following day, requesting we call Very. We thought 'Great' - checking security & address for fruad. Oh no! Sorry, we cannot accept your order because you are a Company/business & not an individual.....What? Very,,,,,business MUST be good, for you to be turning away orders.... Since received a refund on our Company debit card. Advice - do not waste your time or energy but most importantly - your money with Very.”

Helpful Report

Posted 3 years ago

“Absolutely useless, ordered my daughter some toddler shoes 4 months ago which didn't fit her. Sent them back and kept receipt as proof of purchase and I have contacted their customer services department three times for a solution only to be asked for a tracking number.”

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Posted 3 years ago

“I.love shopping with very online it's got great products ok you might pay bit more .but you cant fault they quality I've never had reason to complain or Return anything shopping online is ideal for me as why queue in your own area to shop and you dont always like what you see .il always shop online in the comfort of your home no rush new stock every week suits me”

Helpful Report

Posted 3 years ago

“Money grabbing company with high interest charges and late fees!!!! Sent me an offer code to get money off on BNPL then didn’t credit me back and had to pay full price. Totally messed around by customer services who lie to you and don’t want to fix the problem as long as they get more money out of you! Shocking!! AVOID!!”

Helpful Report

Posted 3 years ago

“Stole more than £200 from me I got told by Sanal that I would have an refund It's been almost 2 weeks and I haven't received ANYTHING The worst customer service- they have stolen from me Do not use Only use if you want your life to be a misery What a terrible brand- I have never encountered such a low grade company and low grade staff Don't you do reply back and tell me to email- I will leave everything here publicly I have emailed enough times Disgraceful service- worst brand you can possibly use Account Number: 33589889 Order Number: 614098609251”

Helpful Report

Posted 3 years ago

“Very discriminatory to transgender people, and not understanding at all. Opened an account with Very few months ago 43572771, had a phone call (after I had made my order and had it confirmed) from a woman firing on all cylinders and snotty tone because they must have realised after giving me the account and confirmation that my details were now different from previous attempts to obtain a catalogue before in old name, obviously due to prefix and name change and applying in my new legal name she seemed to think I was up to something she didn’t say this but obviously could tell from her attitude towards me trying to obtain a littlewoods account also, anyways fast forward to today never missed a payment and paid out the last £160 owing on my account in full and added £520.98 so all in all paid £620.98 so I could order a new tv as mine is not working and get declined, called them up spoke to a very nice apologetic man who told me they understand and it all makes sense about my name change now but ran a credit check on my new name (which I applied for the account in initially and was given so obviously already passed credit check in new name) and now saying I don’t pass the credit check and they would be closing my account and refunding the £520.98 I’d paid extra to the account, I find this absolutely absurd and discriminatory, making excuses to close my account because Im transgender I have been nothing but upfront about everything and have good credit in my new name my account was in my new name so I can’t see anything I’ve done wrong just excuses to close my account and so I would advise any transgender person not to deal with them as this is clearly discrimination, appalling.”

Helpful Report

Posted 3 years ago

“Non existent customer service. Swore at, and treated with utter contempt when I tried to open a complaint. Awful returns policy”

Helpful Report

Posted 3 years ago

“Very is an awful company. It’s products are over priced, you pay huge amounts of interest and they are about as helpful as a chocolate tea pot when it comes to customer service. Everything about very has been designed to milk the customer of their time and money. Pay dates are never the same so they are always catching you out, they apparently are not able to make it a specific day, although staff will tell you that you can pay £12.50 to defer the payment to make it sync with payday. This solution does not work and only costs more money. I was struggling to make payments, was asked to fill in a excel spreadsheet with my monthly income and expenditures. I filled the form out and spent weeks trying to get it back to them because they would only accept it in an image format. I was told the best option would be to sit on the phone, which in my experience is a 45 minute wait. I even tried speaking to very through fb messenger, I sent the document across and asked for it to be sent to the correct department, which they said they did not have the facilities to do. Not having the facilities to email something to the correct very department ? I mean come on its 2021. I asked for an email address to send it to but that was only ignored. After weeks of back and forth and trying to get their form across they came back and told me they couldn’t help. With places now offering Klarna and interest free payments I don’t understand how they are even still in business. They are an unhelpful lot and you end paying double for such a incredibly bad service. Me and my wife both have accounts and once payed up we will never use them again.”

Helpful Report

Posted 3 years ago

“PICTURES CAN SPEAK FOR THEMSELF Rio corner sofa on Very”

Helpful Report

Posted 3 years ago

“I have bin trying to sort out a very big issue with very and have bin promised a phone call a email help to sort this matter you name it and sill nuffink.. thay let one guy buy 30 boxes of pokémon cards at £45 each becos thay was all the same he was mad and left a review and sent them all bk im livid with this as my son has bin trying for about half a year to get some as he's hi risk in the pandemic so upset as thay shows thay was in stock just not for me I gess all ways saying thay had a problem and don't know wen ther be in stock and like the bikes I order and the hottub seemes like people get favorites if ur a rep or suming like that 🤔🤔🤔😠😤”

Helpful Report

Posted 3 years ago

“Absolutely terrible customer service, ordered item which was damaged, you have to wait for about 35/40 minutes to talk to someone, . I sent damaged item back but they wouldn’t do an exchange, resulting in me having to wait until the returned my money before reordering. By this point my item was then out of stock. Ordered a different bed throw and a completely different item arrived, again refused to send me out the item I did order originally until I sent the wrong one back. They organised pick ups which didn’t end up not turning up to collect the items resulting in further delay, and advised on numerous occasions I would receive phone calls back and they never phoned back. Absolutely shocking service, will never use very again.”

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Posted 3 years ago

“Very bad still charging late payment fees during a PANDEMIC DISGUSTING. I wrote to my local press there milking people.”

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Posted 3 years ago

“I ordered AirPods with very with insurance through them. When my AirPods became faulty I contacted very to arrange delivery for the AirPods to be sent to the manufactory/insurance company. When I sent the AirPods I did not hear from very or received any emails confirmation that my AirPods were delivered or they were processing them. Luckily, I had my recipt and it showed that they had been delivered. When I called very. I did not receive a consistent answer. I was told they had lost them, did not receive them. Eventually they said I would receive a refund. However, I did not receive a refund. I’ve requested to speak to a supervisor or a manager. They said they would call me back but never did once. I had advisor who cut the phone off because they probably did not know what to do. I have sent formal complaint did not receive a response. The customer service is absolutely appalling. Very unreliable, dishonest and unprofessional.”

Helpful Report

Posted 3 years ago

“We bought two settee and the cushions were flat without weeks, we called Very and they sent someone out to look at them. The person looked and could obviously see that one cushion was about 2 inches flatter than the one next to it. He then weighed both the cushions and said as they weigh the same there is nothing wrong 😟 Now the settees have collapsed at the back and the bottom of the sofa has dropped significantly. They are just over 1 year old and will not last another 6 months. 🤬”

Helpful Report

Posted 3 years ago

“My item did not arrived and the customer service is inexistent. There is only a trash robot on their website that dosent answer anything. Dont use this website”

Helpful Report

Posted 3 years ago

“I wouldn't recommend Vary to anyone they have taken my daughter's money and delivery was meant to be 22 January for a Tumble dryer it's now the 15 of February she just given birth to her second child and has to ask family to dry their clothes although my daughter has asked for a refund to go buy one somewhere else they have refused to give her a refund and she is seeking legal advice this is the worst service possible why do you promise a date and then when it don't happen make excuses you have her money and she has nothing you're con men in my opinion this service is totally unacceptable in 7 days time that will be two months she's been waiting give her her money back this is your fault not hers”

Helpful Report

Posted 3 years ago

Very is rated 1.7 based on 1,680 reviews