Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,667 Reviews

18 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 1st September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad experience. Ordered a ninja which was never delivered. After 2 40 mins calls trying to get through I have been refunded by minus the delivery charge.”

Helpful Report

Posted 1 year ago

“Impossible to get through to customer service, phoned 3 times and each time half an hr and still haven’t gotten through”

Helpful Report

Posted 1 year ago

“Very seem to have changed in recent times, long wait times when calling, sometimes more than an hour and then you get cut off. I don't want to go into great detail about my own experince, however as a consequence of it I feel obliged to enlighten anyone considering using them now or in the future. Basically be prepared if something goes wrong, to have something akin to a visit to the dentist, slowly unroll infront of your eyes and very much your ears, as they twist and turn to make sure it's all in their favour. If there's a customer satisfaction company handbook that's been written in the past, then all I can say, is that it now has a inch layer of dust on it, where its been parked at the very back of the filing cabinet marked customers, no sorry meant victims! 06/01/2023 Update Finally got to speak to someone in the UK, rather than a call centre abroad. Have to say despite their courtesy and politeness, my grievance wasn't resolved. The whole experience encouraged me to close the account I've had and used frequently for many years. In essence their business Ethos has been designed to ultimately catch certain customers out with their "Buy Now Pay Later" scam which costs you an exorbitant amount if you forget to pay in full by the due date. They advertise on TV that they'll text you payment reminders, however with me they didn't and I paid the price! When I said I was closing the account (this is when I eventually managed to speak to someone) there was a verbal shrug of the shoulders and not even a muted thank you for all my business over the preceeding years. If you look into all of the other negative reviews on here, there appears to be a consistent theme, and it's mostly about the company's poor communications and appalling ability to respond quickly and efficiently to any sort of customer query. You have been warned and felt it was my duty to inform you all accordingly!”

Helpful Report

Posted 1 year ago

“Purchased a Google Pixel 7 phone in December which had a promotion that if I purchased the phone then I was eligible for a free Fitbit Versa. At the time that the promotion was live, the link on the page specified that the Fitbit would need to be claimed in January. Very are now saying that there is nothing that they can do about that. Disgusting customer service. Fraud merchants!”

Helpful Report

Posted 1 year ago

“VERY BEKO WORST AFTER SALES SERVICE Brought fridge freezer from Very in April bottom two drawers in the freezer was not freezing up in October early November. Rang Beko on December 10. They they sent a guy out from Dolphin appliances who was so depressed. Ihe should never have been at work without opening his toolbox. He told me that it was too cold. That’s why the freezer was not freezing up. I told him this happened late October early November it wasn’t cold then. Do not Buy A Beko appliance, as you could end up in the same position that I am they’ve left us with no fridge freezer all over the Christmas. I am now having to take very to small claims court for the recovery of my money back or repair the fridge freezer or replace it, I have a ask for full engineers report what is wrong with the fridge freezer as I will need this for small claims court they cannot supply this because their engineer did not inspect the fridge freezer when he arrived at properly , I am 70 years old and I look after 63 year old disabled person shame on you, Beko,”

Helpful Report

Posted 1 year ago

“I returned an item using your 48 hour return label but it didn’t arrive when it should.it eventually arrived after 8 days according to tracking by Royal Mail but I still haven’t received my refund or acknowledgment of the items return. Now I appear to be under investigation! I’m not dishonest and this is not ok. I followed your instructions exactly and I’m fed up with the delay. The phone advisors tried their best to help though, hence 2 stars instead of just 1”

Helpful Report

Posted 1 year ago

“Terrible experience with Very. Ordered an item which apparently got delivered to me 2 weeks ago, I constantly tried to explain I never received it and they decided to start an investigation. Well, to our surprise item magically appeared in their warehouse. There was NO delivery attempts. They said they can not arrange to send the item back out to me and they will refund the money after 5 days. Also i have been advised that i have to repurchase the item which is now out of stock. When i asked to talk to a manager, the advisor who called himself Leigh said no manager is available. Utterly disgusted!!”

Helpful Report

Posted 1 year ago

“terrible company 9 for communication cancels orders without any advise or correspondance”

Helpful Report

Posted 1 year ago

“I am a model user of Very, never late with a payment, always pay more than the minimum payment, but for no reason at all at an awkward time for most, they have kindly put my interest rate up from 39.9% to 51.9%, no warning, they just did it. When I wrote this report before they contacted me for my details, but never made contact, when I called their underwriters to ask why the sudden increase, they simply said 'because we can' I said fair enough, so now I pay it out and never use them again.”

Very 1 star review on 23rd December 2022

Helpful Report

Posted 1 year ago

“Ordered a wardrobe that has not been delivered yet but has gone down in price rang customer service waited over a hour to get through to be told they can’t change the price I would have to send it back and re order absolute joke I haven’t even had delivery of wardrobe yet so why not honour me the lower price”

Helpful Report

Posted 1 year ago

“I ordered a pair of women's trainers in the black Friday sale. Today the order arrived containing a pair of men's loafers. Information on the website instructed me to return the incorrect item and reorder the trainers. When I did this I discovered they are now priced at £90 instead of the £63 I paid for them. I have tried to call the customer service number three times but each time have been cut off before speaking to a human being. There appears to be no way of emailing. Very unimpressed. Edit - Very have now responded saying they will honour the original price but I have to re-order the trainers at the full price and then they will issue a refund. Edit - Second pair of trainers have arrived, they have not honoured the refund promised. I will never order from them again.”

Helpful Report

Posted 1 year ago

“Ordered items for Christmas. Pay in 3 all good sorted that payments would be direct debit. Received email from Very direct debit set up. All good. Payment day arrives text from Very you haven't paid your first payment of 3. And it will have interest added if not paid by date. Ha I set up a direct debit to stop that remember 🤔I then tried to make payment online no chance kept saying date had passed. Couldn't reach Very impossible. Great way of getting people in debt. Absolute shambles. Bill paid now in full NEVER AGAIN”

Helpful Report

Posted 1 year ago

“Worst customer service ever .. never answer their phone. They always say high customer volume .. they cannot cope , they therefore cannot solve problems unless on their terms. You keep telling me I need to pay I paid I paid I paid .. you are awful.”

Helpful Report

Posted 1 year ago

“Adding a negative review here to add to the list of negative reviews I've had to write in order to get into contact with Very. I would like someone to get back to my about my return. You keep emailing me asking me to send it back - but it has been sent back. It was faulty, I have my ring doorbell footage of the item being collected. Someone please sort this out. Ref number available on request.”

Helpful Report

Posted 2 years ago

“ABSOLUTE THIEVING BASTARDSSSSS KEEP HANGING UP ON ME I HOPE THEY ALL ROTT IN HELL THE SMELLY TOIBANATORS”

Helpful Report

Posted 2 years ago

“website is easy to Navigate, good range of products and pricing is really good”

Helpful Report

Posted 2 years ago

“Very are saying parcel delivered on 4th Dec 13.23 by Yodel. Never received this parcel have spoken to very Monday and on Tuesday. They said would sent a text to me so they could investigate. No text as such.Also told by a very customer service person that my parcel was left 115 feet away from my front door and to go and have a look around.Yodel have said they left it at my front porch but I have no front porch. Now they are saying they left it at my front door. Also it seem when talking to very customer service person on Tuesday the 6th dec he kept on laughing.Very then sent me an email with a photo with it saying we hope this is helpful to you to find your parcel.Dont know how the picture is a BLANKE SCREEN.Going to close my account with very .Advise people not to use this company and also yodel”

Helpful Report

Posted 2 years ago

“Very Poor! ordered a Christmas gift online. it's being sent back by Royal mail as apparently, they tried to deliver. They could not have done it, as it's a business address. When calling Very, was on hold for 43 minutes and spoke to a lady called Candis, who did not care. said i will just get a refund in 5 days, even though i said i wanted the order. Then when asked where I could escalate my complaint was told to go online and look for an email address.”

Helpful Report

Posted 2 years ago

“Terrible service rude customer service unhelpful. Item did not arrive no card no knock on the door I was in and the picture was not my house. They spoke to me like I was nothing no one replies and noone cares said they refunded it but no sign of it keep calling and on hold for ages then the unhelpful and rude. Their own customer service advisors complain about Yodel so why use them where is my refund”

Helpful Report

Posted 2 years ago

“Company is total rubbish. No communication at all. Send broken items, never replaced. Never order anything from this scammers again.”

Helpful Report

Posted 2 years ago

Very is rated 1.7 based on 1,667 reviews