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Very Reviews

1.7 Rating 1,680 Reviews
18 %
of reviewers recommend Very
Read Very Reviews

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 3 star review on 18th December 2024
"jessica Wils"
Very 1 star review on 1st September 2024
Anonymous
Very 1 star review on 1st September 2024
Anonymous
Very 1 star review on 15th July 2024
Anonymous
Very 1 star review on 15th July 2024
Anonymous
Very 1 star review on 19th June 2024
Karen
Very 1 star review on 16th March 2024
Cheryl Houston
44
Anonymous
Anonymous  // 01/01/2019
Shambolic customer service. I ordered a PS5 bundle which has been lost whilst out for delivery with Royal Mail. First of all, change your delivery provider. Royal Mail have terrible reviews for delivering high-value items, instead go with Hermes or UPS. After calling Royal Mail daily to check up on the item they deemed it lost. Very who I contacted, explained they would set up their own complaint and contact me on Friday. Of course they didn't and I had to chase up with them. At the end they offered me a refund. Which I explained, is simply not good enough. They couldn't send out another PS5 and couldn't give me priority the next time it's in stock. So they expect me to wait 2 hours in the online waiting room and buy it again before it sells out super fast. A huge waste of time and I regret buying from here. PLEASE AVOID BUYING FROM THIS SHAMBLES OF A COMPANY. THEY HAVE ZERO CUSTOMER SERVICE. If I had bought it with Argos, Smyths, Amazon, Shopto etc. I am sure I would be sitting here playing PS5.
Helpful Report
Posted 3 years ago
The worst company I have ever dealt with complete liars from start to finish. I still have my old fridge freezer siting on my drive because their lazy feckless delivery wasters said the couldn't get the new freezer through our door or remove our old one which we paid them to do. My wife and I had it all done in 20 minutes without out the aid of a trolley. I urge everyone to stay well away from this awful company. They treat their customers with utter contempt. DO NOT USE THIS ROTTEN COMPANY YOU WILL BE VERY SORRY!!!!!!!
Helpful Report
Posted 3 years ago
I purchased an expensive computer desktop(MSI) over £1200 because they offered a 20% cashback if i took it on buy now pay later,this was in april,now months down the line,they refuse to acknowledge the offer even existed,they are denying it point blank and despite being on the phone for hours they still refuse to acknowledge it.They said i should screenshot every order from Very.co.uk to PROVE this deal existed.I am actually thinking about contacting Police Scotland to investigate this fraud.As you can see by the other reviews,this company is a bit shady.Please dont make the same mistake as me and not screenshot every purchase from the crooks at Very. So i will pay whats owed on my account,LESS the £220 that i should have recieved then i will be closing this account. BE WARNED BUYERS.
Helpful Report
Posted 3 years ago
I purchased a Hotpoint fridge freezer last year April 2020. When I received the item, I noticed that it had a slight mark on the side, this was hardly visible where the FF was going be placed in the kitchen. I also noticed that there was no protective film on the FF and later on realised that there were scratches on the surface, as thought it had been scrubbed. However, I took that all on, until the fridge stop working after Christmas, as the food was going off and getting mouldy soon after purchasing them. I still did not think anything was wrong, as the display unit had the correct readings for both the fridge and freezer. When I decided to test the fridge freezer, I noticed that the temperature indicator was not working at all. I began to think that this fridge freezer was a returned and had been used before I received it. I firstly, approached customer service, who was not helpful at all, they gave me Hotpoint’s number, AKA Whirlpool. After calling WP and being past on numerous times, and explaining the situation each time as well as my personal details, they said that I would be charged the sum of £119.00 pounds just for them to come out. There was no way I was going to spend that money for them to send an engineer out. I called back Very, when I did get through, the call operative had no idea what she was taking about, and disconnected the call, each time I called and got through to customer service I was just disconnected. I found them to be rude, and at times found it difficult to understand what they were talking about.. I decided to get an independent engineer to ascertain the fault, they charged rather sum of £85; a couple of days later I arranged for the engineer to attend, when he came, the first thing he said is that this fridge looks new inside, and after doing his thing, he concluded that the gas had been leaking internally, slowly and that it was unrepairable. This was 14 months after I purchased the item for £519.99. This was a lot of money and I was made to feel that it was my fault. I received the report and managed to speak to a lady who spoke clearly and allowed me to understand what the process was, meaning go through the complaint channel. I was informed that I would get a fund minus 20% for usage, by this stage I was tired of arguing my case. During this time they agreed to collect the FF, this was also an issue, too long to go through. In the meantime, I purchased exactly the same FF, from another supplier, this is when I can prove that I received a used item. As the new one had plastic protection film where as Very’s one had none, there were no scratches like very’s. I also believe that very sell returned/reject items as new. Example, I purchased a dell laptop, this was second hand, it was delivered without the original box, hence, I sent it back. Charging Almost £700. I personally would never purchased from very ever again. After returning the item, they sent a full refund. They really need to train their customer service operatives!
Helpful Report
Posted 3 years ago
Absolutely frustrating trying to get through to anyone to complain, they hang up nothing gets resolved after being transferred loads I’m disgusted with the customer care received and still nothing resolved
Helpful Report
Posted 3 years ago
Well I would have given one star but for the helpful customer service. So on 29/7/21 I ordered some Adidas trainers. It said they were in stock and would be delivered the next day. They did not arrive and the tracker just said please try later. On Monday 2nd August it was still the same. I phone customer service and although I was on the phone for an hour and 10 minutes they sorted the problem. Thanks for that. However I urgently needed the trainers so by Monday already 4 days late. Then it sort of gets worse because the delivery company was yodel. Anyway the trainers were supposed to arrive on Tuesday 3rd. Unfortunately as yodel don't give any timescale I didn't know when they would arrive. It said I could text the driver. I did that and asked either to leaves the parcel or leave with a neighbour. Both these requests were ignored. Note saying returned to depot try again tomorrow. I then asked for the parcel to be left at a collect +. Looking today my trainers remain at yodel depot. As always rubbish service from yodel. Well I'm afraid that's the last time I will order from you. I can't deal with all the rubbish a transaction should go smoothly and not involve wasting a lot of my time and causing a lot of stress
Helpful Report
Posted 3 years ago
The worst customer service ever. Highly recommend purchasing elsewhere . I know I definitely will not be using very again .
Helpful Report
Posted 3 years ago
I have taken a day of work to take delivery of a large item after having several emails to say it would arrive on the said date but it wasn't delivered and then when I called to see what had happened they were completely unhelpful and wondered why I'd bothered to take time off work to receive it
Helpful Report
Posted 3 years ago
I have been a customer of what is now Very, was ISME for years, but after they lost my very expensive returned parcel, claiming that because I used DPD, a decent reliable courier services over Yodel, and that my item arrived the next working business day and not 5 days after sending, they have mis-placed or someone has stolen my item from the return depot in Oldham, I have proof of delivery, but I can tell you, this doesn't seem to make any difference to the 8 members of the Very team I have spoken to in the past 2 weeks, no matter what proof I give them, it is the same old story, I didn't use Collect Plus, they can't find the parcel... Sent by DPD Friday 16th July, received and signed for by RICHARDS on Monday 19th July at 8am at Shop Direct Group, Chadderton Raven Mill, Raven Avenue, Oldham, OL98PW, they have now either lost the parcel, or a member of staff have stolen it, how this now becomes my issue is beyond me, I have CCTV in my office that proves it was boxed up and sent, and proof of delivery at the warehouse in Oldham, so from a legal stand point, I do not need to keep ringing these idiots to chase my credit to my account of £279, I can firmly tell you this, I will not be paying for this item I don't have, and look forward to you taking me to court... Once I have paid my account off, this account will be closed, and back to buying in the high street I go.
Helpful Report
Posted 3 years ago
Set up an account and given a customer account number and a high credit limit. I placed an order and was accepted and told i would receive an email within 15 minutes. E mail dint arrive, I phoned customer service to ask why, i was put through to the accounts department to check my details. to my amazement I was told I did not meet the criteria and would close my account immediately. close . I find that strange as my credit rating is excellent with all the credit rating agencies. The lady on the phone was very rude and would not answer my questions regarding why this would happen, very poor customer service.
Helpful Report
Posted 3 years ago
Why do companies like Very get away with offering next day delivery? Been waiting today for an order that was meant to be next day delivery. It never turned up. I called this afternoon as still hadn't received any delivery information. The customer services lady said "the system is slow. So what I can see, that you can not is that it has been dispatched and is out for delivery. It can be delivered anytime up untill 7pm" Still didn't arrive! I just received email at 10pm saying order has been dispatched. I look at tracking info and see that delivery company only received the item at 8.45pm this evening. Don't trust this company they obviously lie.
Helpful Report
Posted 3 years ago
if you are reading this i only hope it is not to late to stop your order. Please please do not use This company. Customer service is beyond terrible. Very ( no pun intented) long tale. The highlights Table and chairs ordered. One chair broken and requested a repkacement. 2 weeks later 5 calls to very (non) customer services and we still have a broken chair and no expected delivery of a replacement. As yet very have failed to return a single call or email as promised. We have sadly paid for this and very clearly could not careless about customer services. The saddest part is we like the set and want to keep it. Arhhhhhh
Helpful Report
Posted 3 years ago
Sent me information that there’s a product recall, kept waiting on the phone for hours & still haven’t spoke to anyone & every way of contacting them by email is returned with you can not use this line of contacting us. Ridiculous.
Very 1 star review on 27th July 2021
Helpful Report
Posted 3 years ago
Completely incompetent phone operators. Very dodgy business, that is unable to provide a receipt for purchased items
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Posted 3 years ago
You Charge delivery on a £230 order! Funny you only see this right at the end, after all the data input and I don't have time to shop elsewhere. Hope this will be the last time our paths cross
Helpful Report
Posted 3 years ago
I ordered a top, didn’t arrive. How do you get in contact with Very. It is very, very difficult neigh impossible. Giving up
Helpful Report
Posted 3 years ago
Agree with previous reviewer returns process has been made over complicated on purpose. I have been waiting nearly a month for items returned to be credited back to my account, every day it shows on tracking(which is hidden deep withing faq's shame on you) returned my end. Sorted at National hub. End of. Still on my a/c not credited back. Assume very have got into an investing £ not theirs for, a penny here multiplied by millions of, customers nets them a pretty penny for doing absolutely nothing. It's no different to stealing. I was promised an item would, be credited back yesterday & customer svce would call. Not credited back, yes she did call On Mt LANDLINE which the phone number linked to my a/c is my mobile & I was out. Another trick? Not of the staff member but very, shoddy and deceitful service. When I can find out how to close my a/c haha I shall do so and go to small claims court over the £95 I don't owe them with proof on my devices of all conmunications(phone calls recorded and tracking statues photos) and I'll see them in court. Good company turned bad. Another Loyal and always paid up customer leaves absolutely DISGUSTED.
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Posted 3 years ago
I have returned 2 items one was an item I had NOT ORDERED so missing an item the second item did not fit it is now 15 July sent back 7 July still no refund ???? I had to reorder the correct product as I was concerned I would not get it in time. What a mess still waiting refund shall not be using them again good customer care on refunds ??? lot to be desired.
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Posted 3 years ago
They send the wrong items A LOT.
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Posted 3 years ago
Do not trust customer service when they are promising you a discount code after purchase you do not get a discount and end up overpaying for the item. TERRIBLE NEVER AGAIN.
Helpful Report
Posted 3 years ago
Very is rated 1.7 based on 1,680 reviews