Name: Very
Rating: 1.72

“Horrendous delivery service. Received a text saying that my fridge was on track to be delivered on 30th September. I got rid of my old fridge to make room for the new one. After waiting with no news I contacted their customer service in India to be told that it was going to be delivered on 7th October. Nobody informed me of this and they didn't let me cancel the order. So one week with no fridge thanks to Very.”

Helpful Report

Posted 9 years ago

“What does take 3 actually mean? I'm so confused. My balance was £67 and they asked for my first payment of £41.63. I was never great at maths but even I know how to divide by 3? Poor customer care. Operator could not grasp what I was actually talking about and why I was so frustrated. Took 3 months to credit a return. Every month I have a billing query. Now going to pay off account and close. It's not worth the hassle as they don't understand ? ????”

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Posted 9 years ago

“Very very very bad service. Maybe this is why they are called very! Ordered side table in May. They refunded my money in august without any contact. Phoned them and they told me it's because the price had increased. They said they will order me another at the increased price and that I would need to call back once received for a refund. I did this when the product finally arrived in September. 2 weeks later still no refund so called back to be left on hold by the lady for 25 minutes. Tried again and lady said nothing had been done as refund was refused. She would do it but I'm still waiting!”

Helpful Report

Posted 9 years ago

“Have ordered Wardrobe.. in delivery date said will be delivered until 25 th of September. Wardrobe have ordered on 16thof September. Next day received a call with delivery dates suggestion. I have been asked to choose date I want. Very nice, because I was able to choose saturday. Received goods on 19th September saturday morning. The wardrobe we both is huge and heavy. I was alone at home, not been asked or told that deliverie guys need help with bringing in inside. We have small stairs, but guys from delivery company not had any issues with this. They even had asked if they can comin to my house with the shoes. As well they have give me some suggestions how to bring that wardrobe to second floor. We have bed as well and few more bits.. waiting for delivery next weekend. I'm hoping that experience will the same good as until now. And I think as well that customer service and delivery company talks with all not happy customers in the same why as they do. I'm happy and look forward to received other items. Many Thanks Reda”

Helpful Report

Posted 9 years ago

“Have ordered Wardrobe.. in delivery date said will be delivered until 25 th of September. Wardrobe have ordered on 16thof September. Next day received a call with delivery dates suggestion. I have been asked to choose date I want. Very nice, because I was able to choose saturday. Received goods on 19th September saturday morning. The wardrobe we both is huge and heavy. I was alone at home, not been asked or told that deliverie guys need help with bringing in inside. We have small stairs, but guys from delivery company not had any issues with this. They even had asked if they can comin to my house with the shoes. As well they have give me some suggestions how to bring that wardrobe to second floor. We have bed as well and few more bits.. waiting for delivery next weekend. I'm hoping that experience will the same good as until now. And I think as well that customer service and delivery company talks with all not happy customers in the same why as they do. I'm happy and look forward to received other items. Many Thanks Reda”

Helpful Report

Posted 9 years ago

“Waste of space company with no customer service skills. Ordered bed, got delivery date confirmed and reconfirmed the night before delivery. Took day off. Call from delivery company to say bed damaged and won't deliver. No date for rede livery. Called customer care who said they had to wait for bed to be sent back to them my delivery company before they could rend new bed to me. But i would have to set up complete new order. Hang on not my fault they should just send me a new one out. So I've cancelled the lot and will go to a decent company who deserves my money. Hope they go bust horrible horrible company. Don't deserve to trade. No sorry from them or anything.”

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Posted 9 years ago

“Very keep adding an order that I returned in May back on to my account every month saying I never returned it even though I have proff then they apologise remove it and a month later do it again DO NOT buy from very”

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Posted 9 years ago

“Disgusting customer service didn't realise it wa s in South Africa spoke to Manager KYLE STEVENS after I had taken day off of work to receive playhouse for my granddaughters birthday which failed to arrive.He assured me he would telephone me first thing in the morning with date of next delivery ...3 times after 4pm I have telephoned as KYLE STEVENS couldn't be bothered to phone me back and I'm still none the wiser so a day off of work and granddaughter has no playhouse . . THANKS will never order with these again .”

Helpful Report

Posted 9 years ago

“this is the WORSE company ever and i phoned today to complain only to be told by some uneducated IDIOT that he couldnt find me and called me "love" whilst hanging up the phone, maybe learn to employ people who DONT lack customer service skills to answer the phones? Phoned back spoke to a lady who did have customer service skills however my account is CLOSED even though very have £400 of my money they cannot seem to find on there system! They have some good bargains and stuff but the stress they cause and the delivery length NO BARGAIN IS WORTH THAT. AVOID THIS PLACE AT ALL COST”

Helpful Report

Posted 9 years ago

“I ordered a mattress for my sons cot but it was the wrong size I was told I could not return due to health and safety reasons which I would understand if I hadn't only had the mattress delivered and rang very right away plus it was still in the original packaging will not be ordering again”

Helpful Report

Posted 9 years ago

“Am still waiting for my order whichever ordered on the 5th September 2015. When I was ordering my item it said it was in stock so I though I will get it straight away. I opened a very account never got my 10% off and the £30 credit to my account. Why advertise something which you won't give your customers. Not happy at all!!”

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Posted 9 years ago

“Ordered an American Fridge Frezzer. Delivery came and driver said he could not take this up a small flight of stairs into the house. So left the Fridge Frezzer on the streets. Now my Partner 5ft tall on her own and looking after our 18month old child who running around. No help or support for her what so ever. The delivery driver stated to her that Very should have passed this on when I made the order as they was aware this was to be Carried up steeps. Do this has to be left On the street for 4 hours until me and my friend get home from work!! Shocking should tell you this from order”

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Posted 9 years ago

“3 weeks wait for a £200 gift, 3 days before delivery they text me to say it wasn't being delivered. Rang to be told it would be a further 4 weeks!!! And may change again! So 7 weeks in total!!! Cancelled the order and was told that the item may still come in 4 weeks and that I would have to reject the delivery and wait another 2 weeks for a refund!!! So 6 weeks for a refund and 9 weeks since I placed the order. Was passed from pillar to post on Twitter he phone and when asked to speak to a manager every time they told me managers don't speak to customers!! Worst customer service I have ever experienced! Trading standards need to be made aware of this!”

Helpful Report

Posted 9 years ago

“3 weeks wait for a £200 gift, 3 days before delivery they text me to say it wasn't being delivered. Rang to be told it would be a further 4 weeks!!! And may change again! So 7 weeks in total!!! Cancelled the order and was told that the item may still come in 4 weeks and that I would have to reject the delivery and wait another 2 weeks for a refund!!! So 6 weeks for a refund and 9 weeks since I placed the order. Was passed from pillar to post on Twitter he phone and when asked to speak to a manager every time they told me managers don't speak to customers!! Worst customer service I have ever experienced! Trading standards need to be made aware of this!”

Helpful Report

Posted 9 years ago

“Their website says next day delivery but after you order says it takes longer. Plus ordered a pair of boots and only got one in the box! They say it's not their fault but down to suppliers - told i have to send it back, wait for refund (up to 14 days) then re-order. No goodwill gesture or anything offered. Absolutely crap service considering other similar companies out there. Don't bother!”

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Posted 9 years ago

“worst shopping experience ever with this company and YODEL delivery firm”

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Posted 9 years ago

“First item arrived on time so all was well, from there on placed order that was due on a Thursday courier they use Yodel. My heart sank Yodel is the firm that broke our Tower Poppy, failed to deliver three Amazon prime parcels on time one took over a week for an overnight and through a 12 bottle case of wine over the fence breaking every bottle then denied it but we had it on cctv. Thursday came no parcel and if you contact Very to cut a long story short they could not care one jot, managers don't speak to you and the staff will spin story after story. Avoid them and any firm that uses Yodel Very are a comedy mail order company when things go wrong”

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Posted 9 years ago

“The worst customer service I have ever had. Don't go with them. Their representatives are rude and helpless. They charge 1/3 of your purchase as interest. 350 pounds interest for the purchase of 845 pounds . It's unbelievable!!!!!!”

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Posted 9 years ago

“They are a fine site to purchase items provided you are fortunate enough to never need to return anything. We unfortunately needed to return a Dyson due to it being damaged on arrival and after calling up were accused of damaging it on opening and that if they found this to be the case when they received it back we would not get credited for it. Also that this "examination" could take up to 21 days, in which time we were expected to continue making payments. So dutifully I agreed to a collection only for no one to turn up to collect, so I called to complain and even followed it up with an email, to which I had a reply restating that they needed to collect the item and arranged another date a week later. Guess what, no collection again. After all of this they only thing they have agreed to do is refund me the delivery cost, and guess what, we need to reschedule collection again. This has been close to three weeks now just to return a faulty hoover. I will never be buying from Very again.”

Helpful Report

Posted 9 years ago

“I actually have reluctantly clicked 1 star, there are no stars to be had for Very from me ! I have just had my 4th & 5th bed delivered this morning & my gift to "very" free of charge was to let them know although they thought my case was resolved it was far from resolved - I made it crystal clear I was not satisfied - tragic as something very simple could have went a long way in diffusing my situation & stopped me getting my review out as far as possible!!! This is the "very" worst & most definitely the "very" stressful shopping experience I have ever had & as a way to just order a decent bed I can sleep in without any incident/breakages its has cost me a "very" significant amount of money !!!!!!!!!!!!! I have been dealing with the CEO office including emails to Gareth Jones & having checked back I have had the phone cut off on no less than 12 separate incidents (their calls are outsourced world wide & nobody gives a toss) even at the CEO office they have managed to "accidentally" disconnect my calls, I was promised numerous times call backs/communication repeatedly getting nothing back & Let down. Bottom line I would stay clear & avoid any shopping with this group of companies. Horrendous experience, shoddy quality & They very worst customer service I have ever ever experienced.”

Helpful Report

Posted 9 years ago

Very Reviews