Viagogo Reviews

4.0 Rating 1 Reviews

100 %

of reviewers recommend Viagogo

4.0

Based on 1 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Delivery

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Returns

Customer Service

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About Viagogo:

Viagogo is an online ticket marketplace for buying and selling tickets to live events. The company, which was founded in London in 2006, has a network of more than 60 global websites with customers in 160 countries.

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How quickly does Viagogo resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 31% of reviewers feedback is Viagogo takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

88.24%

Industry Average

“ The FORTH problem is service, in the most cases, if you ask for the return because the ticket haven't arrived or was already used, you won't get answer :) You can try, but it's not guaranteed. ”

- Tomas Soltes

“ I booked tickets for a World Cup match through Viagogo and couldn't be happier with their service. ”

- JP

“ Yes I did pay a bit more then the face value of the ticket but I got good tickets and I was happy to go to an event for which there were no other tickets at the time. Yes their customer service is mostly pre-written reply's but someone actually did call me about a problem I had and so I am happy with the service I received. ”

- Anonymous

Viagogo Reviews

Customer Service - Good