Viator Reviews

"I booked a tour for my family\u2019s holiday cruise vacation in Europe. The tour I purchased was specifically for cruise ship passengers on the world Europa MSC in Malta. Unfortunately the cruise ship announced the night before that we would not be docking in Malta for unknown reasons and diverted to Palm de Mallorca instead. I immediately called Viator to cancel the tour which I was told it was 30 minutes past your own 24hr policy cutoff. It was right at the 24hr cutoff and having just learned this information from the cruise ship. I never did the tour obviously because of this and they refuse to refund me. They have actually threatened to turn me over to a collection agency and have told me that I had no legitimate reason to cancel. Really? Absolutely the worst customer satisfaction policy on the planet. I will never be using Viator tours again and will never recommend them to anyone. You know what they say, you tell 1 maybe 2 people about a good experience but you tell 20-30 about a bad one. It\u2019s really sad."

"Had food and wine tour booked in Bilbao and had tour cancelled twice. First time tour operator contacted me to inform me of the cancellation but I had to cancel with Viator to be able to process refund..within 5 to 7 business days.\r\nI then booked a similar tour with another operator via Viator and received the confirmation of booking. Turned up to meeting point as advised and no show from tour operator. I then contacted tour operator who said no tour was booked despite receiving the confirmation..I then had to contact Viator to process another refund. ..and wait 5 to 7 business days. No explanation offered by Viator..will never use them again"

"WE ARE \ud835\udc06\ud835\udc0b\ud835\udc0e\ud835\udc01\ud835\udc00\ud835\udc0b\ud835\udc0f\ud835\udc11\ud835\udc08\ud835\udc0c\ud835\udc04\ud835\udc11\ud835\udc04\ud835\udc02\ud835\udc0e\ud835\udc15\ud835\udc04\ud835\udc11\ud835\udc18 \ud835\udc0e\ud835\udc11\ud835\udc06\ud835\udc00\ud835\udc0d\ud835\udc08\ud835\udc19\ud835\udc00\ud835\udc13\ud835\udc08\ud835\udc0e\ud835\udc0d \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\r\n\r\n\r\n We will exceed your expectations with our exceptional service!. Our team of professionals are also empathetic and will guide you through every step of our fund recovery process. We can swiftly recover your lost or withheld funds from any scam broker or platform, and our communication is transparent and timely."

"WE ARE \ud835\udc06\ud835\udc0b\ud835\udc0e\ud835\udc01\ud835\udc00\ud835\udc0b\ud835\udc0f\ud835\udc11\ud835\udc08\ud835\udc0c\ud835\udc04\ud835\udc11\ud835\udc04\ud835\udc02\ud835\udc0e\ud835\udc15\ud835\udc04\ud835\udc11\ud835\udc18 \ud835\udc0e\ud835\udc11\ud835\udc06\ud835\udc00\ud835\udc0d\ud835\udc08\ud835\udc19\ud835\udc00\ud835\udc13\ud835\udc08\ud835\udc0e\ud835\udc0d \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\r\n\r\n\r\n We will exceed your expectations with our exceptional service!. Our team of professionals are also empathetic and will guide you through every step of our fund recovery process. We can swiftly recover your lost or withheld funds from any scam broker or platform, and our communication is transparent and timely."

"WE ARE \ud835\udc06\ud835\udc0b\ud835\udc0e\ud835\udc01\ud835\udc00\ud835\udc0b\ud835\udc0f\ud835\udc11\ud835\udc08\ud835\udc0c\ud835\udc04\ud835\udc11\ud835\udc04\ud835\udc02\ud835\udc0e\ud835\udc15\ud835\udc04\ud835\udc11\ud835\udc18 \ud835\udc0e\ud835\udc11\ud835\udc06\ud835\udc00\ud835\udc0d\ud835\udc08\ud835\udc19\ud835\udc00\ud835\udc13\ud835\udc08\ud835\udc0e\ud835\udc0d \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\r\n\r\n\r\n We will exceed your expectations with our exceptional service!. Our team of professionals are also empathetic and will guide you through every step of our fund recovery process. We can swiftly recover your lost or withheld funds from any scam broker or platform, and our communication is transparent and timely."

"WE ARE \ud835\udc06\ud835\udc0b\ud835\udc0e\ud835\udc01\ud835\udc00\ud835\udc0b\ud835\udc0f\ud835\udc11\ud835\udc08\ud835\udc0c\ud835\udc04\ud835\udc11\ud835\udc04\ud835\udc02\ud835\udc0e\ud835\udc15\ud835\udc04\ud835\udc11\ud835\udc18 \ud835\udc0e\ud835\udc11\ud835\udc06\ud835\udc00\ud835\udc0d\ud835\udc08\ud835\udc19\ud835\udc00\ud835\udc13\ud835\udc08\ud835\udc0e\ud835\udc0d \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\r\n\r\n\r\n We will exceed your expectations with our exceptional service!. Our team of professionals are also empathetic and will guide you through every step of our fund recovery process. We can swiftly recover your lost or withheld funds from any scam broker or platform, and our communication is transparent and timely."

"Booked a Madeira 'East trip' with Viator for a trip of 5 adults ages between 51 and 80.\r\n\r\nThe 'mini-van' was scheduled for 08:50 pickup and it was on time. There were already about 7 or 8 people on board and the best seats were taken. This meant those of us in our group, two being over 6ft tall struggled to get comfy due to very very poor leg room in the Mercedes Sprinter (18 seater) mini-bus\r\n\r\nThe driver proceeded to spend the next HOUR driving around Funchal, collecting other passngers including two stops at the bus station!!! The 2nd was to collect two more adults and thus completely filling the vehicle. At this point the lack of legroom at the back became unbearable which was pointed out to the driver in no uncertain terms. His response? He couldn't care less!!\r\n\r\nThe small seating and overcrowding also meant that wearing seatbelts - which is a legal requirement in Madeira was impossible, something very dangerous on hilly Madeiran roads and accident plagued motorways.\r\n\r\nVoices were raised when the driver appeared to be completely apathetic about the situation or the fact laws would be broken and his paying elderly passengers ENDANGERED.\r\n\r\nThe driver said he would arrange for another Virator van to collect us and to take us on the tour so the five of us consisting of 50, 53 and 80yr old males along with 70 and 74 yr old females got off the 'mini-bus'\r\n\r\nAfter waiting 25 minutes we called Virator and spoke to someone called Lenny? Who basically couldn't care less that we had been dumped, had no instructions or intentions of sending a replacement vehicle (a blatant lie from the driver) and of course meaning we were robbed of the tour fee which we will have to claim back from our bank.\r\n\r\nReviews exist to give other customers the chance to make informed choicesabout who they use, please read this and think very VERY carefully about using this company as next time it could be you!!!!"