“back in nov2019 i started a bathroom design and install with them, its now march and its been finished but to a very poor standard. they caused months and months of delays resulting in not being able to move into our house and being left in the lurch. their director Liz promises one thing then is a snake and says something else via email. PLEASE AVOID THEM!!
they caused a giant leak which resulted in me needing to get kitchen replastered, damage to walls, electrics and rest of the house.
they never call back when they promise they will, dont respond to emails, i only got action after speaking to citizens advice and sending a notice over declaring legal action
they are shockingly bad. even their installers get screwed over.
Crooks of a company!
now going through furniture ombudsman to get damages back.”
“Avoid this company with vengeance! Delayed refunding over £200.00 of items for over a month that hadn't even been delivered yet - had to have many telephone conversations and each time was promised lies! Remaining items were delivered, however decided to take back a stop plug as it was not needed and guess what? Never received a refund for that either, and it's been nearly a month again. AVOID THIS COMPANY, THEY WILL KEEP YOUR MONEY AND NOT REFUND YOU.”
“Ordered a bath tap on my trade account but plumber delayed by recent flooding to full refurb job....have refused to take the bath taps back even tho they are still in their boxes as they were delivered 21st Feb...ordered a new bath which came with taps thinking they would be reasonable and take the original taps back but no.....my customer is refusing to pay me for the taps and VC are refusing to take them back ....out of pocket £130...only word they can say is ‘no’...I have trade accounts across numerous suppliers who are generally very good in helping but not VC....will never use again even tho I have to install a wet room into another customer site ....”
“Never buy from these people. if your order is damaged or not correct it's a nightmare to return and you have to pay for the privilege.... we are still waiting for our refund of over 2 months. customer support is hopeless, half an hour on the phone just to speak to someone. shoddy throughout”
“Spoke to 3 different people on chat email and phone to cancel 1 item from a £1200 order this was 4 days before it was despatched... They still dispatched it.
I was Then told they had issued a refund and I will get it within 14 days. (14th day today) and still no refund.
Items Also came damaged (bent) with marks all over the shower panel trims.
Arranged collection of the extra shower board last Friday but no collection was made.
Terrible service
Certainly won’t be using again”
“Got vinyl floor delivered yesterday nice flooring but it is grey the picture on line is white now they say I have to pay nearly£50 to return I paid £20 for delivery it does not match my bathroom at all”
“Zero star rating is more well suited.
Ordered my 2 new bathrooms last week to arrive today at an agreed time of 10AM (email to confirm).
Had my bathrooms ripped out so been 2 days without any facilities.
Got home this morning at 8:40 to find they’d tried delivering at 8:35.
Spent 93 minutes on hold to have no one answer. Live chat said no agents available. Spoke to a useless member of staff via Facebook messenger to be told they had changed the delivery time to 8:43 with no courtesy message and the driver had tried making the delivery at 8:20 (still not the correct time!!!!)
To then be told I’d have to wait another 6 days for redelivery with no apology or compensation just a ‘you can cancel the order if you’d like to look elsewhere’
Absolutely hideous place. Wouldn’t recommend to anyone”
“Sink misshapen, toilet misshapen. Unable to seal leaks after 20 hours of trying. I engineered solutions to overcome the misshapeness of the sink, but because of all the leaks I managed to damage the toilet panel that houses the flush button as it is held on by two flimsy clips that fall off when you try to push on the flush unit. Spent £70 buying replacement parts and new cistern, which solved my leak problems. When I asked for a replacement part I was told they don’t do spare parts and I had to buy a new unit. Their Live chat system shut down after 2 minutes of inactivity even though the inactivity was at there end. So frustrated with them.”
“Place order. Order and delivery date confirmed by email day before. Received text morning of delivery with 2 hr time slot . Delivery never showed. Call VP . Was lied to was told they email me 20 minutes ago . They email after I had call . Saying my order didn’t come into their hub . Funny the day before they email saying order at their warehouse and will be with me soon . Then a text with a time slot . I have trade account. I have fitting bathrooms for 30 years a sales person even tried to tell how I should go about fitting a bathroom. But instead of getting my delivery sorted even I told the client is without a bathroom. You got to prepare a bathroom before you fit . Plastering tilling, pipes , lights extractor fan . You don’t refurbish a bathroom by taking a item out and putting one straight back in . I been ordering from VP many years . This not the first they have had delivery problems. They don’t care about customer. Or tradesman losing money. Poor business. I have once before stop ordering from and instead use soak . Basically same products . By the way VP trade will not answer”
“I initially was very happy with my bath,sink and shower door. Checked everything was intact as recommended but when we had shower door fitted and removed the PROTECTIVE corners there was a chip in one of the corners. I contacted Victoria plum and emailed them a picture. They said they couldn't stand over it because I should have removed the protective corners when checking. I got a very rude member of staff. So basically if everything is OK they are a great company but if its not good luck in even getting through on the phone never mind anything else.”
“The bath and shower screen arrived 15 days post payment, however, the bath had some damage to a corner, therefore I requested a return. One phone call, 3 chat conversations and 10 days later I am still waiting for the item to be collected. The customer service is appalling. I have been informed that I must wait longer. The work on my bathroom is indefinitely on hold thanks to Victoria Plum. I will not be buying anything from this company again.”
“Was given broken fixings for a wall hung toilet but because my plumber fitted the toilet 30days after sale date, they refused to send a couple of fixing bolts”
“Bought a shower door prefitted in a frame. It was fixed and off level and had no adjustment. I sent photographs to show the issue, complained and requested a straight one, they replied saying it must be fitted wrong!! I would never use Victoria Plumb again based on this experience. Very unprofessional and not supportive.”
“If I could give 0 I would
Ordered bathroom suit
Order arrived pedistal missing
Called VP waited 20 mins and still waiting so went on online chat was offered for it to be re delivered however had to wait in all day again as VP wouldn’t give me a time slot (even though you as a buyer can pay £29.99 for a am or pm) clearly VP don’t value customers enough to rectify the issue they have caused and give a time slot they had to inconvenience and make me wait all day
Day agreed this thur
No email to confirm
Called long waiting again
Online chat to VP chat spoke to someone else who informed me the bloke I spoke to booked wed not thur so didn’t listen to what day I was able to stay home again so had to change the day
Stayed home today thur at cost of another day home from work and had to arrange my child to be collected 3.00 I’m still sat here no delivery.
On chat again to VP to be told
“ i 15:01
Thank you for waiting there, I have read the notes on your account, I can see the replacement item was booked in for the delivery today and I can only apologise that this has not arrived. I have checked the tracker system and it is showing that the item didn't make it to the depot in time i'm afraid so what I will need to do is reschedule this for you. What date would be best for you Kelly?
Does anyone think this is acceptable?!
So my options a refund the for pedistal at a % as I bought a package so £35 or wait in again for the bottom to be delivered?????
Iv opened a resolver case and they can’t even be bothered to resolve and come back
They won’t compensate me and the whole process is infuriating
Never use this company! I would not recommend them. You can’t speak to anyone and I have also been refused contact number/ email for management it’s like taking to robots
If VP reply to this have the decency to reply to the resolver case that’s open. I’ll also be raking a report to trading standards
Update now apparently my order was damaged in delivery so now have to go back on the chat and get a refund”
“Worse experience. I was delivered the wrong product (shower tray) and wasnt able to recognise the difference until installation.
VP did not give a refund which was requested as the bathroom was tiled around the shower enclosure which meant removal of the tray would have been difficult and would incur a further cost to me. I requested for replacement doors to match the tray which VP didnt have. VP did nothing to understand mandy dilemma. They didnt even compensate me for their own mistake but just offered a replacement tray. I will now have to pay for their mistake.”
“Extremely poor customer service from Victoria Plum.
I would not be making any further orders from this company.
Delivered bathroom suite on 03/02/2020, builders came to fit the bathroom next day. The corner of the bath was broken.
Had to make several phone calls on the day with no joy, passed from pillar to post.
After several phone calls I was able to track some one. They had informed me that replacement will be delivered only after a week.
When I asked about cancelling the order, Victoria Plum were asking for a collection fee of £49 which is ridiculous as the product was faulty in the first instance.
Now waiting for the replacement causing me loss of time and money.
All these shenanigans despite me having a trade account.
When looking at their website the same bath is available for delivery with in 2 days if I purchase this again.”
“Extremely poor customer service from Victoria Plum.
I would not be making any further orders from this company.
Delivered bathroom suite on 03/02/2020, builders came to fit the bathroom next day. The corner of the bath was broken.
Had to make several phone calls on the day with no joy, passed from pillar to post.
After several phone calls I was able to track some one. They had informed me that replacement will be delivered only after a week.
When I asked about cancelling the order, Victoria Plum were asking for a collection fee of £49 which is ridiculous as the product was faulty in the first instance.
Now waiting for the replacement causing me loss of time and money.
All these shenanigans despite me having a trade account.
When looking at their website the same bath is available for delivery with in 2 days if I purchase this again.”
“Been waiting for a refund for over 2 months! Spend over 20 minutes on an 0300 number which is not free. They have confirmed the item is in their warehouse but not refunded my money. I’m taking this to court. DO NOT use Victoria plum.”
