Villa Plus Reviews

Name: Villa Plus
Rating: 1.38

1.4 Rating 153 Reviews

7 %

of reviewers recommend Villa Plus

Company Reviews

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1.4

Based on 153 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Villa Plus 1 star review on 18th February 2025

Anonymous

Anonymous // 01/01/2019

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“Hi this was our 4th holiday with villa plus and must strongly say we booked villa Anamar for our week break.this villa must be put down as Car essential.😡😡had to get a taxi everywhere even to local shop.the write up is all wrong......please change this as its a 40min stroll to the shop but definitely a taxi back (uphill )no would never book this villa again and sad to say the bathrooms were clean but definitely need up dated....”

Helpful Report

Posted 2 years ago

“Stayed at villa Indico in Lanzarote. All you need to know. The villa was great on a very quiet street. There is a shop near by just go to bottom of the street turn left then left again and you will see the shop on the left. It says supermarket restaurant but its just a shop. It sells English food some Warburton's bread in freezer. But beware of the fresh milk got two bottles on different days both went off next day. The beach and restaurant bars are 10 min walk from the villa. Again go to the end of the street turn let just keep going till you reach the beach and you will see the bars up the street on the right. The main town Puerto del carmen is much the same as the beach bars. The taxi number they leave you is great you just tell them the villa name and they there straight away. Cost 5 euro to go to main town. All in all had a great week here in a great villa that is completely private no overlooked from anywhere,”

Helpful Report

Posted 2 years ago

“Be careful not a trusted compan Well 6 days before our family holiday to villa Tomillo, Javea we had Villa plus say great news your £14000.00 holiday is only days away, but instead of the holiday you had booked over a year ago has been cancelled, don't worry we have found another one, we look at this and it was obvious it was a budget villa and no comparison. We was told by the agent it was a 1000 pound more but they would not charge any more. Lucky we recorded the conversation, as we checked and the replacement was over a thousand pound cheaper and told them this and we had documents to prove it. We did not want to go as our villa was cancelled but was told by VP that we had to go and has to be book straight away I asked for a couple of day to look into it was was refused time. He phoned next morning and said if we don't book it HE WOULD DO IT FOR ME AND IF WE DON'T GO WE WOULD LOSE ALL OF THE MONEY. I SAID WE DON'T WANT IT AND HE FINISHED THE PHONE CALL BY SAYING HE WOULD BOOK IT NOW, AND I SAID NOT WITH MY PERMISSIONS AND HE SAID HE WOULD DO IT ANY WAY. Great customer service. The short, answer we had to go as in fear of loosing £14000 and the villa was of a much lower quality, I have pictures of when pulled out phone charger the face plate came away with charger exposing bere mains wires, the master bed room shower came with a sink plunger so had to use to empty shower tray the owner live next door and had many texts to say put away parasels and turn of landing lights at night even though we had children from 5 year old with me. No hot water for 2 days, microwave didn't work, 2 aircon units stopped working an was give battery's to do our self's, we had to get the laundry ready so they could swap over, it goes on and on, as we had recording of there conversations, about them saying things not true, pictures showing a low quality and dangerous wires they reluctantly gave back the cost difference of villa cost. So to all make sure you have evidence when contacting, recordings, and any thing else that they might deny later. I could go on but you have been warned and to try and talk by phone to a named person is blocked and they hide behind covid”

Helpful Report

Posted 3 years ago

“Dreadful company, don’t offer refunds or change of date on villa only holidays. If COVID affects travel you lose all of your money. Your better off using booking.com as you get free cancellation and won’t lose money. Shocking company avoid at all costs”

Helpful Report

Posted 3 years ago

“I would rate this no stars if the option were available as villa plus has just cancelled my holiday at 2 weeks notice because their supplier has apparently withdrawn the villa. They have offered to refund £389 of a £900 plus villa with the rest as a voucher which given the background I have no desire to use. They have not offered to contribute to cover my abortive flight costs, vehicle hire or airport hire costs, even though this is clearly an issue which should be within their control. I am left with nearly all the costs and no holiday. While things can go wrong in those circumstances it’s how you are then treated that matters. Given how I’ve been treated, through no fault of mine and without COVID factors etc my advice would be don’t go near them. Book with a company that treats their customers with respect.”

Helpful Report

Posted 3 years ago

“The villa looked great on the photos. The villa can Ros Majorca is a tired smelly leaky toilets not up to standard old heap. October 2021. No handle on a toilet door my husband got locked in. We complained but weren’t taken seriously. When we arrived back. We were given £150 ponds towards our next villa. I wouldn’t go with them again if it was free!!!! A terrible disreputable firm. If you want a good holiday don’t go with villa plus!!!!”

Helpful Report

Posted 3 years ago

“Booked a holiday at a small villa in Kefalonia for June 22, paid a substantial deposit. A car was required for the villa and it is some years since we hired a car on holiday we were surprised to learn that many car hire companies don't rent to persons in their 70s ( which we are ) Cancelled this holiday but requested that we would be able to switch the holiday to somewhere like Minorca, two messages to this effect were sent but no reply received. No refund of deposit of course as this is probably in VillaPlus's swollen coffers. We have no legal entitlement to have our deposit returned and as there is no other options being entertained by VP we must lick our wounds. Naturally we were shocked to read some of the reviews about this business and we were only sorry that we hadn't read them before booking. For those of you who have legal redress I would suggest that you make contact with each other as well as those disaffected clients on Facebook ( VillaPlus Refunds ) and form a group action to have your monies returned. Establishing a single point of contact with a legal representative in St Albans and sending complaints with all details to them would be a first step in properly addressing your issues with this with this rather questionable outfit.”

Helpful Report

Posted 3 years ago

“I booked a villa for 3 weeks May 2021 paid my full balance and was told the villa was ready for us!! but how could we get there Jet 2 cancelled our flights but got full fefund from them. Marjorca was in lockdown so we couldn't get there, how stupid are these people, so my villa stood empty for 3 weeks abs disgraceful, i have a disabled son and had to check if its suitable to start with!!!!@ I wad told i had to claim on my travel insurance as they were not going to refund me or offer a voucher, my insurance company paid out but what a hassle, and i had to pay the £200 excess, instead of leaving staff on the front line to deal with it all where was the managing directors of Vill Plus disgracefull!!!!!!!!!!!”

Helpful Report

Posted 3 years ago

“APPALLING COMPANY - cancelled the same week we were due to fly out after we had it booked for nearly a year - left us high and dry - never again and we will be telling everyone what you did to us - treat your customers how you wish to be treated or you will rightly go out of business very soon - you will never get another penny from us or anyone i know, shocking treatment.”

Helpful Report

Posted 3 years ago

“Having used this company for many years we are absolutely disgusted that we have lost our money and they are not willing to refund. They have no idea how much stress they have caused us which has resulted in major health issues Will never ever use them again and would never recommend. They are an absolute joke and should be ashamed of themselves”

Helpful Report

Posted 3 years ago

“Not sure if there is any point in this review because if you look at Trustpilot they have 3 stars. but if you read the reviews it becomes hard to believe. I had to get my local M.P. involved to get the money that I was entitled to and when I did they moaned on about it. I feel sorry for the people who work for them or perhaps they have just become thick skinned due to the level of complaints.”

Helpful Report

Posted 3 years ago

“This is a horrible horrible company to use, If I’d be able to give them -5 stars I would give them that but I’m fortunately the minimum that I can give is a one star. Three days before our arrival they I received an email that my villa is cancelled With some Vague excuse about short-term and long-term lettings agreement that Villa plus has with the landlord. This is after I paid for the villa in full. We were a large party of more than 10 people and had already booked our tickets and Car Rental and they just cancelled us and they just couldn’t care less, all they were interested in giving us was two separate smaller Villas that we had to cram into. Being that we had booked our tickets already we had no choice but to take this or end up losing our tickets. We got to the Villas and there was no air condition working on the ground floor and even on the first floor the air condition was very poor. This is all when the Tele tire outside is 39c When I contacted villa plus they told me that there’s nothing they can do and I should’ve known that all villas in Cyprus don’t have air condition on the ground floor and it even says it on their website. This is simply not true as most of us do have air-conditioning and it says nothing on the website about this. When I tried contacting villa plus I have to wait two hours on the phone to anyone answer the phone and they just put the phone down on me. The lady on ground that was meant to help had her phone switched off most time as well. I want to reiterate again do NOT use this company there are much better companies out there which give you unbelievably good service.”

Helpful Report

Posted 3 years ago

“Booked for June 2021 they would not refund saying Villa was available, however the resort in Menorca was not open and all flights from UK were cancelled, they would not even offer a change of dates to later this year! Disgusting treatment after using them for years.”

Helpful Report

Posted 3 years ago

“I booked a villa in May for a rental in Portugal in June, I paid the full rental cost of around £1200. When the government changed the country to amber status I tried to alter the booking to later in the year which Villa Plus would not do, and they have kept my money. After weeks of Emails with Customer Service asking to change dates it was clear that nothing would be done.I decided to write to one of the owners at his home address, it was very easy to find on the internet. Guess what I have not even had an acknowledgement from them, that shows exactly what sort off people they are.”

Helpful Report

Posted 3 years ago

“Totally disreputable company. Look at the other review sites and see how they treat their customers. They do not contact you after you have paid your deposit and will do all that they can to bend their rules and the law to make sure they keep your money. DO NOT TOUCH WITH A BARGE POLE.”

Helpful Report

Posted 4 years ago

“AVOID AT ALL COSTS. Supposed to holiday with them on 2nd April 2021. Have tried numerous times to contact them to move our holiday instead of a refund as all the flights are cancelled. However, Spain is still open to tourists, so they are not obliged to help . Apparently sent an e-mail giving me a 72 hour slot in which to change my booking. An email I never received. Used Villa Plus for years. NEVER AGAIN.”

Helpful Report

Posted 4 years ago

“Robbers thrives of stealing your hard earned cash no refunds when in a pandemic lockdown with restrictions and they will tell you you need to source alternative travel as villa you booked is available how the hell is that possible when everything everywhere holidays cannot be flights cancelled. Joke villa plus avoid at all costs they will steal frim you.”

Helpful Report

Posted 4 years ago

“This company don’t even deserve 1 star but I couldn’t write the review without giving them 1. Utterly disgusting company lost our deposit, because we can’t go because of restrictions and self isolation, they don’t want to know, well let’s see if they make a profit next year, a petition is what we need about this company. Do they honestly think that us brits would not travel if we could? They are a bloody disgrace robbing us of our hard earned cash. I WILL NEVER USE VILLA PLUS EVER AGAIN.”

Helpful Report

Posted 4 years ago

“Great customer service from Michael today, explained everything and was really helpful and understanding of our situation. Called me back when he said he would and were really quick to answer the phones when I called. Much appreciated”

Helpful Report

Posted 4 years ago

“Forced to cancel and lose our deposit.”

Helpful Report

Posted 4 years ago

Villa Plus is rated 1.4 based on 153 reviews