Vinted Reviews

Name: Vinted
Rating: 1.13

1.1 Rating 648 Reviews

3 %

of reviewers recommend Vinted

Company Reviews

Questions

Metrics

1.1

Based on 648 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Vinted 1 star review on 26th February 2025

M.E.S.

Vinted 1 star review on 17th February 2025

Claire

155

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Vinted are allowing fake usernames to list items at a bargain price , have no reviews you buy item then seller is blocked , not one off users they are constantly listing, under fake names , beware , if it seems to good a price it’s not happening 🙈”

Helpful Report

Posted 10 months ago

“Stay clear from this company run by cowboys. Full of buyers scamming you out of your money and items. There is no seller protection and buyers can easily open cases such as damaged item or item not as described and get away with the smallest reasons to leave you out of pocket. Vinted customer service also takes months to resolve issues. Please use Ebay to sell your items.”

Helpful Report

Posted 10 months ago

“I ordered shoes which said very good condition. They arrived in poor condition. I had to pay postage to receive the parcel and to return it. It is also necessary to pay Buyer Protection (not optional unfortunately) which doesn't appear to protect the buyer at all. A couple of months ago I ordered a pair of shoes in a size 5, a size 7 shoe arrived, again same situation, lesson learned. BE AWARE IF ORDERING FROM VINTED. Great for selling. Customer service is terrible you just get a robotic standard answer that picks a key word from the message.”

Helpful Report

Posted 10 months ago

“Shocking and non existent customer service. DO NOT USE!! As soon as you have an issue they will do nothing to help you. No way to contact them on the phone. They do not reply to you in the chat. Its been weeks and Im still no where near a resolution and have not actually communicated with anyone that can tell me whats happening”

Helpful Report

Posted 10 months ago

“I had a bad experience with Vinted, I ordered something from a seller on Vinted and did not receive the item or any communication from the seller. I left feedback saying I didn’t receive the item and the seller left me negative slanderous feedback and when I asked Vinted to remove it as I had done nothing wrong, they refused to remove, so I deleted my account.”

Helpful Report

Posted 10 months ago

“the courier gave my package to the neighbour even though i was at home. my bell was never rung. i was fuming. then the neighbour denied accepting any package. i contacted vinted saying the parcel never arrived and they sent me instructions via chat then emailed me a form. i sent it back filled out, in email. then vinted wrote me on chat that i didnt reply to the chat by the deadline?! they made me so upset and they do not have proper complaints procedure. not good customer service at all.”

Helpful Report

Posted 10 months ago

“Please don't waste your money. In summary, here is what you can expect: 1) There is a high number of scammers = Extremely high. A lot of counterfeit products are sold too. You could receive an empty parcel, or you could receive the wrong item. You could also interact with someone who cannot control their emotions if something doesn't go their way. Those kinds of users will do anything to harm your account. 2) Some products can make you actually sick = Vinted allows several make up and hygiene specific products to be sold in their platform. These are sold completely unsealed. Make no mistake, people try out a lipstick from a corner and then sell it to you. You can never know for sure how old is that item you're buying. This can be disastrous for people with low immunity. 2) If you receive the wrong item = You will pay. A majority of sellers are uncooperative when it comes to returns. 3) If you ask for help, you won't get any. There is technically no customer service. You can write many times and you'll have a bot that will reply briefly before closing the ticket. If in the off-chance you get a human or two, they will be untrained in their own processes. They will also not align on what they say to you regarding the same issue. They are currently expanding onto the luxury market with an authentication service. This would get even messier because they are not able to maintain regular quality on lower priced items. Too many fakes, too many risks and too many issues that arise with absolutely no support. Finally, if you make sales, do not expect to be able to retrieve your money very easily. The best recommendation I can provide is: Avoid. You deserve a better platform.”

Helpful Report

Posted 10 months ago

“Terrible customer service hiding behind copy and paste replies and inadequate processes, explains now why sellers on the platform actively scam people & feel so confident doing as they are allowed to do so freely and without consequence. Don’t waste your time with buyer protection either, biggest scam going. I pushed back on the customer ‘support’ replies several times and essentially got told to go away. I won’t be using the platform anymore because of the terrible culture and experience the Vinted team have created.”

Helpful Report

Posted 10 months ago

“Appalling customer service. Tried to sell a second hand pair of boots and was accused of dishonesty and them not being as advertised. No reason given, no evidence given.”

Helpful Report

Posted 10 months ago

“Purchased a book on Vinted on 20th May. On 25th May I received a childs straw hat. I sent a picture to Vinted and the seller on the 25th May. It took them days to ask for "further information" which was just the same as the picture I sent them on the 25th May and then they told me it'd be 2 weeks. It's now been 17 days since the purchase, no one is refunding me and I am absolutely baffled as to why my money hasn't been sent back when it's clear whatever has happened wasn't my fault. Their "customer service" have literally just told me to stop messaging them (which I won't). Worst gang of clowns I've ever dealt with. They're really fast at taking your money but they don't seem that keen on sending it back.”

Helpful Report

Posted 10 months ago

“Ordered a watch , which looked good when it arrived. So I clicked on the received button even though the watch did need a battery. After getting two news batteries fitted the watch isn’t working. Vinted has said by excepting it I have now come back. The seller just isn’t replying to my requests. Having spent £45 on the watch I have no comeback and it will cost about £85 to repair. Do not get scammed like I have”

Helpful Report

Posted 10 months ago

“Worst app ever! I sent my package and Vinted says I never did. The buyer got her money back, and I've lost my shoes and the money! No one helps you, no one responds. Terrible, I wouldn't recommend it to anyone.”

Helpful Report

Posted 10 months ago

“Sold an item of clothing. Used digital label issued buy vinted and taken to drop off point . Received a receipt and confirmation of pickup. Further label issued which I obviously couldn't use as the parcel was on its way. Vinted cancelled the order due to me allegedly not sending??. Made an automatic refund to the customer.Parcel never delivered. Endless stupid replies from Customer Service. Total lack in understanding the situation. Do not use them unless you can afford to lose the item.”

Helpful Report

Posted 10 months ago

“My order arrived damaged, not as described. Unfortunately, customer support is siding with the seller and refusing to issue a refund. They suggest relisting the item on the site, which is absurd as it is damaged.”

Helpful Report

Posted 10 months ago

“Absolutely awful service, complete waste of my time. I sold 2 shirts and pair of trousers on there, and had another 3 shirts listed. 2 shirts sold, a Charles Tyrwhitt and a Barbour shirt and burtons chinos, all had label photographed. Go to add more stuff and found account blocked, accused of fraud but with no specific reference as to what I'm supposed to have done. With no phone contact all you can do is appeal the decision and wait 48 hours, then I get a message with then wanting me to send loads of photos of labels etc, but with no specific reference to what. Not only that, the app would switch to everything being in French even though English selected. Whole thing is a mess, googling it, I don't think I'm the only one. If you're reading this Vinted, just because someone maybe disappointed by the item they receive and so complain it's fake, doesn't make it so, perhaps the burden of proof should be on the accuser, ask them to supply the photos and only ban a seller when you're absolutely sure, because I know where I bought my items, and so I know they aren't fake.”

Helpful Report

Posted 10 months ago

“It's the 4th time i got scammed on vinted, and vinted always takes the part of the criminals, which are obviously smarter than I am Problem is that there is no real customer service, you deal with an AI, which is not intelligent at all. Result is that vinted protects scammers and criminals instead of a loyal costumer. Who is managing this company should really be ashamed”

Helpful Report

Posted 10 months ago

“STAY AWAY - Filled with scammers!! If you care about your money and peace of mind don't ever use this shitt* app. It's filled with scammers and no human customer support whatsoever. So when you get blatantly robbed, vinted bot takes the scammers' side and you lose your money and health.”

Helpful Report

Posted 10 months ago

“Dreadful level of customer service! I’ve ended up Paying for a wrong item that was received weeks late from my original order and as then I was on holiday and couldn’t return within the specified 5 days then customer service doesn’t want to know. It is impossible to have a conversation with them as there in no way to reply to the same person. I’ve now deleted the app and returned to EBay!”

Helpful Report

Posted 10 months ago

“Vinted is a scam !!! Stay away if you want to avoid frustration !!!”

Helpful Report

Posted 10 months ago

“I bought some shoes which never arrived and filled out the denial of receipt form and sent it back within the 48 hours. Because I used my work email address ( as I had to edit the PDF file and couldn't do it on my mobile) they closed the request and won't refund me my money. I tried to dispute this and they wouldn't allow it telling me to have a nice day. I copied in the original email and referenced both my account name and the order number but the reason they gave was because I replied with a different email address. I am closing my account with them and using other selling/ buying sites. I am a regular customer both buyer and seller but this company is a joke”

Helpful Report

Posted 11 months ago

Vinted is rated 1.1 based on 648 reviews