Vinted Reviews

Name: Vinted
Rating: 1.13

1.1 Rating 648 Reviews

3 %

of reviewers recommend Vinted

Company Reviews

Questions

Metrics

1.1

Based on 648 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Vinted 1 star review on 26th February 2025

M.E.S.

Vinted 1 star review on 17th February 2025

Claire

155

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Failed to refund my money when seller scammed me. CS just took sellers side. Useless. Do not use”

Helpful Report

Posted 3 months ago

“Absoulte joke, sent a jersey out... Was tracked so had proof of delivery on royal mail website. Customer said they had not recieved it, so funds got out on hold for about 20 days and then custoner was refunded, leaving me without the funds or my items. Customer service is a joke. Do not use vinted you will get scammed.”

Helpful Report

Posted 3 months ago

“ONE STAR TOO MUCH! Vinted supports scam sellers and if you get caught by one, you are charged as the buyer for the scammers fraudulent sale! There is no customer service, just a bunch of pre programmed robots that couldn’t give a 💩 Damaged handbag sold as being Brand New”

Vinted 1 star review on 6th January 2025

Helpful Report

Posted 3 months ago

“Several times lately, Chronopost (the only available delivery mode other than home delivery) has changed the delivery site of my Vinted purchases to somewhere further away. As I have impaired mobility, this is a real problem for me. And there is nowhere to complain about it to Vinted, not the sellers (who are not responsible).”

Helpful Report

Posted 3 months ago

“Total scam! They blocked my account because I sold too many new items and stolen all my money from my account ( about 300 €).”

Helpful Report

Posted 3 months ago

“Do not use this company to sell your unwanted items. My experience with these scammers is still on going I sold an item which was delivered to the pick up point in good time 01/12/2024 I was then informed that the buyer had failed to pick up the item in the time allowed & my item was being returned. Moving forward it is now 05/01/2025 & still no sign of returned item. I find this totally unacceptable & needless to say its the last time I use Vinted. I have contacted Trading standards to report my concerns over this who tell me that they have had numerous complaints regarding Vinted.”

Helpful Report

Posted 3 months ago

“Awful customer support both as a buyer and a seller. Buyers protection is an expensive scam. SCAM!! 2 parcels have been lost and instead of refunding me because their partner couriers both lost my item anddelivered it to the wrong address, Vinted ‘support’ refuses to help. I’m over £50 out of pocket with nothing to show. Loads of counterfeit sellers in particular Pandora. Buyers protection does diddly squat. I’ve lost over £90 hate Vinted”

Vinted 1 star review on 5th January 2025

Helpful Report

Posted 3 months ago

“Can’t login to app, after several attempts I have been blocked with. I further explanations on what I should/can do to unblock my account or more details on when my account will be restored. The customer support pages are not helpful and there are no contact numbers for customer services.”

Helpful Report

Posted 3 months ago

“SCAMMERS I sold a PS4 bundle, the buyer reported it faulty even though it’s in good working order even though I’ve literally used it the night before. No notification that they had reported it faulty, they received a full refund and they kept my item. I requested it back several times and asked Vinted for their contact details much to no avail, absolutely 0 support for sellers, easy to get scammed I would not recommend using this service at all. Ebay is way better.”

Helpful Report

Posted 3 months ago

“I’m absolutely shocked by what happened. My wife sold a parcel on Vinted to a buyer, who received the item in perfect condition. However, the buyer took pictures of a completely different, damaged product of the same type and claimed that’s what she received. Despite my wife providing evidence and having over 20 five-star reviews across her accounts, Vinted sided with the buyer. They claimed the item is “forbidden” and ruled that my wife won’t get her money or the item back. The buyer had zero followers, no reputation, and still managed to walk away with £250 worth of free hair extensions by exploiting the system. This is absolutely unacceptable. It feels like sellers on Vinted have zero protection, no matter how trustworthy or experienced they are. If you’re considering selling on Vinted, don’t. They do not care about sellers, and this experience has been nothing short of disgusting.”

Helpful Report

Posted 3 months ago

“Horrible experience as a seller. My order was not pick up by the buyer and then the package was sent back but was lost. Horrible client service that asked me for a document to be signed to initiate a claim and the same claim was rejected without any further information. There are many compensations for the buyer but none for the sellers. This is unacceptable. Don't sell with Vinted. Horrible experience”

Helpful Report

Posted 3 months ago

“Sent a biscuit barrell wrapped in thick bubble wrap surrounded by tisdue paper in a secure box by vinted carrier. The buyer is saying it arrived smashed. Really? They have refunded the buyer but sais its my fault that it was not wrapped properly and will not give me any money which i need. Awful service. Wont even let me complain to cartier. Dont use these scammers. Had problems with this buyer from start.”

Helpful Report

Posted 3 months ago

“I will never buy anything again on this scam platform! I bought shoes but didnt get the shoes i ordered. I made a video while opening the package and you can clearly see on the photos and videos that these are not the shoes i ordered.. vinted lets me wait more than a month to tell me now they released the money to the seller bevause they think that i am a scammer.. i lost now my money and got blocked from the app! this customer support is very retarded and does nothing in the favour of the buyer, and the buyer has to pay BuYeR pRoTeCtIoN (this buyer protection doesent exist, it is also a scam from vinted to get more money) Never buy anything on this scam platform, and if i could give zero stars i would because i think nobody at this customer support has a brain cell left ..”

Helpful Report

Posted 3 months ago

“I guess they have not qualified personnel in their support service, although your payment always includes „buyer protection” fee. I had an issue with the purchase, sent the request message to the support and then got the first message requesting the proof of the damaged goods during 48 hours, and in a minute I got another one saying that the request is completed and I didn’t upload the proof during 48 hours 🤯 But I got these messages literally one by one at one day! After that the support guy was just ignoring me… I don’t recommend Vinted support service and don’t understand their „buyer protection„ fee.”

Helpful Report

Posted 3 months ago

“They're absolute thieves and why ANYONE is still using them is beyond me. I made an order, which I have still not even had proof that it was even sent by the dodgy seller. I was told iy had been delivered but it wasn't delivered to my address as it wasn't there, and my ring device didn't go off. I contacted "support" and was sent a form. It was sent as a PDF which lots of phones don't allow you to fill in forms with. I asked for help and said I couldn't fill in as its a PDF. They didn't bother to help and released the money to the rude, horrible seller. Inwas in hospital during all this so couldn't get home to print it off and do it. But they haven't even issued me any evidence it was delivered and where to. Ive since tried to get somewhere, but get nowhere. They're an abhorrent company. They are uncaring, unpassionate and unsupportive. They're refusing to give me any evidence of where it was delivered and refusing me a refund. I think anyone who uses Vinted needs their head examined.”

Helpful Report

Posted 3 months ago

“Just wanted to reach out about the horrendous customer service I’ve received! I purchased a coat vile condition smelt of smoke food stains fit for the bin! I returned the item at my own cost and the seller never collected! This has been on going for almost a month and vinted are now wanting to return the seller leaving me almost £30 out of pocket!!!”

Helpful Report

Posted 3 months ago

“I have had a buyer buy a designer bundle of clothes but received it "open". Vinted have refunded them, let them keep them and I can't claim anything so the reseller now has £100's clothes to sell and I have nothing. I have tried and tried to get compensation but they still say no. How is this right? 😡”

Helpful Report

Posted 3 months ago

“I had a dispute with a buyer who scammed me and Vinted will do nothing to take the buyer to task. Clearly this attitude demonstrates Vinted are happy to have SCAMMERS operate on their platform. All there rubbish about keeping it's community safe is a load of rubbish. From my experience of their customer services they are morally bankrupt, will stonewall any criticism of their safety procedures and will not even discuss that scamming is even possibly taking place on their platform. I've tried to resolve my complaint from the CEO, a mediation company working in partnership with them and customer service. All I've experienced is a culture of corporate dishonesty and stonewalling. I've asked the CEO to challenge me but have the usual stonewalling.”

Helpful Report

Posted 3 months ago

“As a buyer expect a very poor shopping experience. Cancelled orders,stuff arriving not as described and Vinted not refunding money to buyers when stuff isn't posted out after you have paid. AVOID”

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Posted 4 months ago

“Takes ages to get paid. Please stop using MangoPay … a joke of a payment platform. Thank God for EBay”

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Posted 4 months ago

Vinted is rated 1.1 based on 648 reviews