Vinted Reviews

Name: Vinted
Rating: 1.13

1.1 Rating 648 Reviews

3 %

of reviewers recommend Vinted

Company Reviews

Questions

Metrics

1.1

Based on 648 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Vinted 1 star review on 26th February 2025

M.E.S.

Vinted 1 star review on 17th February 2025

Claire

155

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I joined this site today, and after listing a Rupert the bear hand puppet, a Star Wars children's BB8 sweatshirt and a David Luke children's base layer, within 30 minutes the autobot that runs Vinted, decided that it had detected fraudulent activity and banned me for life. If you are going to ban a customer at least have the professionalism to get a human to make that decision and not A1. Unable to find out why. Communication with Vinted almost impossible. Contemptible!”

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Posted 6 months ago

“I sold an item...it was packaged perfectly in a box with packing tape. The buyer collected the parcel then claims that the box was empty. Vinted will not let me make a claim with the postage carrier and have taken my money. The seller is apparently posting the empty box back to me. I'm fuming. Zero customer service. I have photos of the items and the box but just get a ridiculous bot script back: "Thanks for your response. Sorry to hear you’re not satisfied with our proposed solution. Please note that we’re obliged to follow our established processes in such situations, and, as mentioned previously, we’re unable to offer any other alternative, a refund, or compensation. Unfortunately, this has to be our final decision. If you have questions or concerns regarding a different matter, please open a new inquiry, and we’ll help you out. Thank you for understanding." What an absolute joke.”

Vinted 1 star review on 13th October 2024

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Posted 6 months ago

“Een verkoper heeft mij een overduigelijk neppe polo verkocht alsof die van Lacoste was. Ik heb met foto’s het bewijs daarvan aangedragen. Ik heb het ook toegelicht: “Besides the polo is not a real Lacoste: 1. The buttons should have only 2 holes, but this shirt has 4 in each button; 2. The crocodile logo incorrectly lines up with the bottom shirt slit; 3. The polo is not “designed which sizes in numbers”: Fake Lacoste polos are only sized with S/M/L rather than with numbers. Lacoste polos are designed in France, which sizes in numbers—so, look for a red number like “4” above the crocodile (or any number between 2 and 9). Nowadays, Lacoste also includes US sizes on some of their tags; however, they’ll always included the European sizing, too. If S/M/L is the only size indicator, the shirt is likely a fake: This shirt doesn’t indicate ANY size (!); 4. The washing instructions aren’t on the tag inside the shirt; 5. The official logo features a deep, dark green crocodile with noticeable teeth and claws. When it comes to the croc’s mouth, the top jaw is slightly smaller and angled upwards from the lower jaw. The inside of the croc’s mouth is shaded red, and the teeth are clearly stitched along both sides of the jaw. This shirt has a logo with no claws at all (!). 6. NEW GROUND: I only notices now that the holes for the buttons on this polo are vertically shaped, while a real Lacoste polo has horizontally shaped holes. 7. NEW GROUND: I only notices now that all polos from Lacost have a ‘side label’ with washing prescription/ information that is on the left side in the left stitching. Even if this label would have been cut out, there would have still be some remains of it visually. In this fake polo however, there is NO side label with washing/ laundry information and it clearly never has been there either. I made pictures of both the side stiches. I Will send you (again and more) detailed photo’s about all the parts of the polo that you asked: • Close-up pictures of the item’s details (logo patch or logo embroidery, engravings, stitching, zippers, buttons); • Pictures of the item’s information (labels on the neckline/waistline, care tags, size labels, serial numbers) • High-quality pictures, taken in good lighting and from different angles Besides that, the advertisement only noticed some small stains at the FRONT of the polo, but there are mainly stains on the BACK of the polo, that wasn’t on the pictures in the advertisement.” Volgens de algemene voorwaarden van Vinted (artikel 14) moet in dat geval de koper het geld terugkrijgen zónder te hoeven betalen voor de verzendkosten. Vinted liet mij in plaats daarvan telkens weten dat ik tóch het item moest terugzenden binnen twee dagen. Uiteindelijk heb ik dit gedaan en heeft Vinted het dossier gesloten zónder de zaak uit te zoeken. Ik heb hier duidelijk op geweten, onder verwijzing naar NOTA BENE DE EIGEN ALGEMENE VOORWAARDEN VAN VINTED!!! “Once again, the procedure if the object of the agreement is a “counterfeit Item”: Handling a SNAD counterfeit Item. If you claim an Item is a SNAD counterfeit within the Refund Request Period, we’ll investigate the issue and reach out to you and the Seller and obtain information from both sides in order to make an objective decision. • If the Item’s authenticity is not doubted, then we’ll complete the Transaction and release the money in Escrow to the Seller. • If there's not enough information for us to determine whether the Item is a SNAD counterfeit or not, then we’ll deem the case as ambiguous and cancel the Transaction, refund you as described in the table below and require you to return the Item to the Seller and pay for return shipping costs (unless otherwise agreed with the Seller). • If there’s strong evidence the Item is a SNAD counterfeit, then we’ll notify the Seller. They’ll have 24 hours to provide us with evidence that the Item is authentic. If they can’t or don’t provide this, we’ll cancel the Transaction and you won’t need to return the Item to the Seller in order to get a refund as described in the table below. SO: “• If there’s strong evidence the Item is a SNAD counterfeit, then we’ll notify the Seller. They’ll have 24 hours to provide us with evidence that the Item is authentic. If they can’t or don’t provide this, we’ll cancel the Transaction and you won’t need to return the Item to the Seller in order to get a refund as described in the table below.” Please, check all the information I have send and ask the seller, barbinha24, to prove that the polos is real: She won’t be able to give this evidence, once THE POLO IS MORE THAN CLAERLY FAKE, COUNTERFEIT. Please solve this according to your own rules, notices on: https://www.vinted.nl/terms-and-conditions” De verkoper krijgt dus op mijn kosten de valse Polo weer terug, zodat een ander opnieuw kan worden opgelicht OP MIJN KOSTEN! Schaam je Diep, Vinted! Ieder geloofwaardigheid van bescherming is weg! Het is dat geen 0 sterren zijn te geven, maar eigenlijk is 1 ster véél en véél te veel voor deze schandalige behandeling!”

Vinted 1 star review on 12th October 2024

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Posted 6 months ago

“This poor customer service , they answer when they want , they won't refund my purchase that I have return and the client received it back, which I have all proof amd screenshot from conversation with them and the seller , even the seller aggred that she has received the item back, now vinted wont redund they are thief and fraud. Now I have”

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Posted 6 months ago

“I bought a bag, it was significantly nit as described, I requested a return and asked the seller to cover the return postal costs, as it was their error, they did not respond to my messages. I had to pay to return, leaving me out of pocket, for something which was not my fault. I am not able to leave feedback for the seller as if the item is returned reviewing is not allowed. So sellers are getting away with scamming people. Vinted are misleading buyers with their buyer protection fees. Customer service won’t help or resolve. I’m raising a competing with them. How can they get away with not complying with the consumer protection act is beyond me.”

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Posted 6 months ago

“I shipped my parcel to the shop and in the vinted system it showed as received by the shop but my parcel went missing afterwards n vinted didn't pay anything and rather have me negative review on their site! Pathetic!”

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Posted 6 months ago

“I am having major communication problems with Vinted. There is simply no way of speaking to an individual. The best you get is a BOT. This is no way for a respectable company to do business, constantly hiding behind smoke and mirrors. I have done some research now and discovered the details of some of the characters behind their UK operations, including the lawyers Taylor Wessing. I do think that a phone helpline should be available at very least and I am hoping that this very social media savvy company reads social media/review feeds and realises that I, at least, am now on to them and reaching out to their top people to get our case resolved. In brief, we have been subject to fraud which has been facilitated by Vinted - they are party to it - and they are showing little concern or inclination to help. I will leave no stone unturned and will get to the very top to get this resolved. “Reputation, Reputation, Reputation” . I hope that Vinted follows the various social media platforms that I am now resorting to and responds now. They received a pre-action letter from me at 11.14 on Thursday 3 October which they signed for and have received at their lawyer’s office so they know who I am. Let’s see!”

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Posted 6 months ago

“Don't use platform no buyer protection customer service useless practically call you a liar when you report a issue. Don't know how this company are still trading to many scammers on there and Vinted let them carry on shocking.”

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Posted 6 months ago

“The app isn’t very user friendly and there’s zero customer service support if there’s an issue. It’s all automated services. Also some of the people signed up to it are conning people and wasting people’s time pretending to buy items. The app is majorly flawed and needs putting in the bin”

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Posted 6 months ago

“worst customer support e-v-e-r”

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Posted 6 months ago

“I WOULD GIVE VINTED ZERO, THEY ARE HORRIFIC! NO CUSTOMER SERVICE FOR ANY DISPUTE RESOLUTION ONLY AUTOMATED REPLIES, CERTAINLY NO HUMAN REPLIES. HAVING BEEN SCAMMED BY X3 BUYERS VINTED HAVE NOT RESPONDED OR REFUNDED SO WILL NOT BE USING THIS APP AGAIN. BACK TO EBAY ! I THINK IDIOTS RUN VINTED WHO ARE ONLY INTERESTED IN THEIR PROFITS NOTHING ELSE.”

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Posted 6 months ago

“Minus 5 stars for customer service. Don’t even think there is anyone there. They just send pre-scripted responses that you already know. Was sent a damaged item and I was disputing that I should pay for return postage when item arrived damaged. Seller refused to pay so asked Vinted that in the case of receiving damaged goods they need to have it in place that the Seller pays. Vinted just sent me same old pre-scripted babble that I already knew. Complete waste of time contacting them. Sellers know this and can take advantage.”

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Posted 6 months ago

“If I could give it MINUS 5 stars I would. I joined and listed one item and then got banned. Despite emails to ask why I am still permanently banned. The item was a TU Sainsbury's jacket that still had the tags selling for £6 and they said it was counterfeit. Really, a TU Sainsbury's jacket. Who are these numpties? DO NOT JOIN - it's absolutely pointless.”

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Posted 6 months ago

“Awful company. No protection for buyers. Items being sold faulty, not as described, buyer has to pay for the return always. Such an unpleasant experience. I cannot recommend.”

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Posted 6 months ago

“Got ignored by a support 7 days in a row with a simple question.”

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Posted 6 months ago

“I suspect this company is a scam fraudulent company, They seem to have banned me for no reason before I got any money from my sale.”

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Posted 6 months ago

“Awful experience. A buyer scammed me and the Vinted help team were totally useless. Not even sure they were human... Don't waste your time on this awful platform, it's full of scammers and time wasters. Just read the reviews online!”

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Posted 6 months ago

“Poor customer service.... and the seller's don't send. Stay away from this site unless you love to be mess around.they refuse to give you a refund looking for excuses all the time this company needs to fix up .. I've waited 35days just for to ask me to wait even longer.. there are also alot of fake accounts so aware.vinted are aware of this also and still make you wait up to 35 days or even more to be refunded... I would rather pay for brand new stuff then go back to this site again VERY POOR”

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Posted 6 months ago

“Don’t use this platform! I sold an item and have never received the money. Despite numerous attempts to find out why, they are dismissive and have zero customer service skills, I gave them proof and went through every platform I could but to no avail. Abhorrent treatment and frauds.”

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Posted 6 months ago

“Vinted lost the 1st item I sold. And their customer service is useless. Use eBay instead.”

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Posted 6 months ago

Vinted is rated 1.1 based on 648 reviews