Vinted Reviews

1.1 Rating 580 Reviews

3 %

of reviewers recommend Vinted

Company Reviews

Questions

Metrics

1.1

Based on 580 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How does Vinted deliver?

Helpful Report

(2 weeks ago)

Vinted delivers items by Courier and Postal Service.

Helpful Report

(2 weeks ago)

56.86%

Industry Average

“ Vinted have now twice. Ignored me and I agree with previous review, smug responses and not helpful at all when trying to get my money back for an item I didn’t receive or an item I sold that was damaged by either delivery or the buyer. I have tried to complain but the contact page blasts it no longer exists. When my last parcel arrives I will be deleting the app. Very poor customer service. ”

- Anonymous

“ Anyway I found the email with the form attached, I printed the form off, filled it in and sent it by 1st class recorded delivery to ensure that it would get to where it needed to go. ”

- Cris

“ I recently sold a bundle of ornaments which were well packaged but likely due to being thrown around by the delivery company a couple were damaged. ”

- Anonymous

Vinted Reviews

Delivery - Average