Vinted Reviews

"A joke...been using this app for over a year now and never had a problem until now...they sent me 2 labels that won't scan or process on the parcel machines. No customer service no to call and an automated message service that doesn't reply and solve your issue.\r\n\r\n\r\nPathetic\r\n\r\nI will not be using ever again...the app will deleted"

"Vinted\u2019s refund system is completely unfair to sellers. A buyer falsely claimed my item was damaged, and I issued a full refund as it was the right thing to do, assuming they\u2019d have to return it. Vinted later told me that because I manually refunded, I now have no way to get my item back.\r\n\r\nThis means the buyer got both their money and my item for free\u2014how is that fair? Vinted failed to warn me about this, and their support was completely unhelpful and dismissive.\r\n\r\nSellers, be warned: their policy allows buyers to exploit you with zero consequences."

"Vinted\u2019s refund system is completely unfair to sellers. A buyer falsely claimed my item was damaged, and I issued a full refund as it was the right thing to do, assuming they\u2019d have to return it. Vinted later told me that because I manually refunded, I now have no way to get my item back.\r\n\r\nThis means the buyer got both their money and my item for free\u2014how is that fair? Vinted failed to warn me about this, and their support was completely unhelpful and dismissive.\r\n\r\nSellers, be warned: their policy allows buyers to exploit you with zero consequences."

"If a zero-star rating were possible, I would give it. \r\nI recently listed a pair of Apple AirPods (1st generation) for sale, providing all necessary details to verify their authenticity. Despite this, Vinted requested additional proof. I complied by submitting a clear image of the serial number, along with a screenshot from Apple\u2019s official verification site confirming authenticity and the date of purchase. \r\nHowever, my listing was removed without a proper review. Meanwhile, numerous other listings remain active\u2014many showing only a single image or none of the airpods at all\u2014without the same level of scrutiny. \r\n\r\nThe response from Vinted was a generic email stating that proof was required, despite the fact that I had already provided it. When I escalated the matter to their legal department, I received the same automated reply, again without any real review of my case. \r\n\r\nThis is an unfair and inconsistent practice that prioritizes certain users while disregarding others. It is not the first time I have encountered this issue\u2014previously, the same happened with a fur jacket. I provided multiple examples of identical listings that remained active, yet mine was taken down without justification. \r\n\r\nVinted\u2019s lack of fair and transparent enforcement undermines trust in the platform and negatively impacts honest sellers."

"If a zero-star rating were possible, I would give it. \r\nI recently listed a pair of Apple AirPods (1st generation) for sale, providing all necessary details to verify their authenticity. Despite this, Vinted requested additional proof. I complied by submitting a clear image of the serial number, along with a screenshot from Apple\u2019s official verification site confirming authenticity and the date of purchase. \r\nHowever, my listing was removed without a proper review. Meanwhile, numerous other listings remain active\u2014many showing only a single image or none of the airpods at all\u2014without the same level of scrutiny. \r\n\r\nThe response from Vinted was a generic email stating that proof was required, despite the fact that I had already provided it. When I escalated the matter to their legal department, I received the same automated reply, again without any real review of my case. \r\n\r\nThis is an unfair and inconsistent practice that prioritizes certain users while disregarding others. It is not the first time I have encountered this issue\u2014previously, the same happened with a fur jacket. I provided multiple examples of identical listings that remained active, yet mine was taken down without justification. \r\n\r\nVinted\u2019s lack of fair and transparent enforcement undermines trust in the platform and negatively impacts honest sellers."

"One star is actually a favour to them, seller sold an item which wasn\u2019t as described and I wanted a return but they (seller and vinted) want me to pay for shipping costs for a mistake the seller made, while they go and don\u2019t take any responsibility even after admitting that they are in the wrong, I don\u2019t recommend buying high priced goods there . They\u2019re policy doesn\u2019t favour buyers by doing this because now I\u2019m the one suffering for something the seller did"

"One star is actually a favour to them, seller sold an item which wasn\u2019t as described and I wanted a return but they (seller and vinted) want me to pay for shipping costs for a mistake the seller made, while they go and don\u2019t take any responsibility even after admitting that they are in the wrong, I don\u2019t recommend buying high priced goods there . They\u2019re policy doesn\u2019t favour buyers by doing this because now I\u2019m the one suffering for something the seller did"