Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Bourne End
Rating: 3.93

3.9 Rating 2,211 Reviews

73 %

of reviewers recommend Virgin Experience Days

3.9

Based on 2,211 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a pamper day as a present for my wife who wanted me to go with her...tried to arrange the visit but was told I needed to get a doctors certificate because I take medication to control high blood pressure. Please note I do not have high blood pressure as the medication controls this. I advised that I wasn't happy to get a doctors certificate as this is a waste of my time, would cost me money to get a certificate and more importantly it is an absolute waste of NHS resources. Cut to the chase, there is nothing else I could do other than get a different virgin experience....given the bad experience I had I was not likely to want anything to do with Virgin so why would you want to take another experience. After several discussions I asked to be put through to a Virgin representative rather than the representative from Acorne. This was refused initially then I was advised that Acorne own the rights to use the VIrgin brand for experience days. So, you may think you are buying a Virgin experience but you are not; you aer buying an Acorne product branded as Virgin. Had I have known this at the get go I would never have booked the experience in the first place. The health & safety policy is overly cautious and the cancellation policy is overly rigid. The funny thing about this is that I visited a virgin active gym and used exactly the same facilities I would have used on the experience day and I didn't have to complete a questionnaire. This sort of inconsistency annoys the hell out of me. For me Virgin Experience Days are a never to be repeated experience.”

Helpful Report

Posted 8 years ago

“I received a Virgin Experience Days voucher as a gift, and loved it. I received an afternoon tea at a local hotel, and it was delicious. I was told by the purchaser that it was only valid for 6 months, so I booked up straight away. I will be back again!”

Helpful Report

Posted 8 years ago

“having already spoken to virgin experience i fill i must let people no that if you have a voucher for the supercar thrill plus high speed passenger ride ,,you dont get everything they say you will get on voucher its misleading its says up to 4 laps we only got two full out fast laps completed in supercar , and your instructor does not take you around in you chosen supercar for a fast lap but another car is used not a supercar so if you have a voucher with this on you may not get what they say you get ,,,”

Helpful Report

Posted 8 years ago

“Since January, I have been trying to book up a Virgin reviver pamper day at several locations (as there seem to be no spaces available for my preferred everywhere!). This has been stupidly unsuccessful, with some Virgin Active centres saying they will call me back yet never do, others telling me that they are fully booked for two months, and some actually just literally never answering the phones. I must point out that my voucher only has a six month usage date on it which is ridiculous for the price that was paid by my partner (it was a gift). Even worse, when I have tried contacting the Virgin Experience Days customer service, I keep getting told that I am not able to get a refund but can pay £20 to get it extende or £10 to get it exchanged. Frankly, I find it an insult that they are asking for yet MORE money because their staff have not been able to ever assist me in booking this incredibly pointless voucher. I find this company one of the worst gift experience companies - and I've used many in the past - and would strongly recommend avoiding these overpriced and unhelpful money grabbers. I am now stuck with a Virgin pamper voucher and no time to go because all the local ones are booked for two months.”

Helpful Report

Posted 8 years ago

“This is my second bad experience should have learnt my lesson!!first time my husband brought me ticket for hot air balloon this was not cheap and couldn't get booked up never any available dates extended the voucher and after a year of trying finally gave up and told couldn't have refund as we never took out the extra insurance at a extra cost!! Brought tickets for chilli experience and went to book it up and fully booked no available dates!!!!!”

Helpful Report

Posted 8 years ago

“An awful experience! We attempted to redeem voucher for Virgin Experience Double Superblast car experience - attempted - they give you a phone number (no online booking or email) to call. You only ever get an answer machine. You leave a message and they call you back once - if you miss the call they do not call again. We called 10 times - they did not call back. After complaining they called and offered two impossible dates - with a take it or leave it attitude. We transferred vouchers to another experience.”

Helpful Report

Posted 8 years ago

“I was given two Virgin Experience Days as presents and it has been a nightmare to book! I have managed to book the Thames River Cruise but the horse racing is proving impossible! There are very limited dates - as I can't get the time off work, I won't be able to go! My husband and a friend will try to use them if we can ever get it booked! You have to activate the voucher, then contact the race course and they will send a form to send back with your voucher! Ridiculous! If we wanted to exchange the vouchers for another, we would have had the same nonsense with forms etc AND we would have been charged £20! Avoid!!!!!!!!”

Helpful Report

Posted 8 years ago

“Awful experience and that's just trying to book! Impossible to find a hotel which suits our availability within the strangely limited time limit of our voucher (9 months?) and in a desirable hotel. It seems as though Virgin know that British people are too polite to warn friends and family, who buy these vouchers in good faith as presents, not to bother in future as they are almost un-useable.”

Helpful Report

Posted 8 years ago

“BEWARE - Got this as a present from my gf and what it doesn't make clear are the extras that you probably want to have, such as insurance to cover the £5,000 excess on the supercars, the track I wanted to use extra £20 and £10 for a demo lap so you can get the most from the cars you drive. In the end cost an additional £65. Not gone on it yet but we feel disappointed that these items are not highlighted at point of purchase.”

Helpful Report

Posted 8 years ago

“We had a voucher for a London Theatre & Hotel over night stay. We did find getting through to the booking office took a long time but once we finally got to speak to someone (Helenie)she was more than helpful. We chose to see the show Wicked and we did wonder would we be given ( top price on the day tickets) as expected and sure enough we had brilliant seats. The hotel Central Park in Queensway was a great location. Very helpful staff. Rooms lovely everything we needed. Peaceful sleep. The only thing we felt Virgin experience could have booked was a full breakfast but we had a continental option for the sake of an extra £5 each I felt it was a bit of a let down. Having said that the breakfast we had was enjoyable. I had read negative reports on this hotel but my option is I would definitely stay again. We actually booked an extra night so that tells you something.”

Helpful Report

Posted 8 years ago

“Still waiting since Monday to book a date to use our virgin experience voucher. It is now Friday, and we still haven't been able to book, Just waited on the phone for 30 minutes, listening to a recorded message telling us that they were extremely busy. Then we were cut off with a message saying this number is temporarily unavailable. At this rate our voucher will be out of date and our phone bill will be expensive. Come on Virgin, we expect better than this.”

Helpful Report

Posted 8 years ago

“Tried to book an experience but could only book 2 days after the experience expired. Been in touch with them and was basically told that when I bought the experience it was half price, to boos that experience now I have to pay full price. It is not my fault that the experience is fully booked. What a terrible service and I will never be using virgin experience again.”

Helpful Report

Posted 8 years ago

“BEWARE: Complete waste of money. Received the voucher for my 50th birthday on 21 December. Voucher says that you should allow at least 8 weeks in advance, so I duly tried to book 10 weeks in advance before the expiry date of 14 June. However, everything is fully booked, no availability until dates after the expiry date. Voucher cannot be extended. So that's it, what a waste of money and how disappointing, especially for the person who bought this as a present for me.”

Helpful Report

Posted 8 years ago

“Paid for Virgin Experience at a London hotel with cinema for a film with food and a drink. Arranged a date to redeem the voucher then booked a hotel to stay for the event. Arrived at hotel with cinema to be told event was off as they had double booked. I will never purchase another Virgin Experience voucher again and would recommend avoiding them total waste of money.”

Helpful Report

Posted 8 years ago

“Admin fee of £5 to change a £15 voucher. They say this is a goodwill gesture because it would typically be a fee of £20. Hahahahaha! Avoid.... Can't understand why people buy gifts through sites like this but if you're going to bother, don't use this one! Oh, and if you are the lucky recipient of one of these 'gifts', look forward to lots of hassle! Richard Branson, you should be ashamed of linking your name to this endeavour. Gfy.”

Helpful Report

Posted 8 years ago

“Had a sharing platter & champagne at Harrods as a wedding anniversary present came up from Somerset with are overnight suit case only to be told we were not allowed in with the case ( Understandable) then instructed to go to the rear of the building where we could store the case on arrival they wanted a fee non refundable of £25.00 needless to say did not pay and did not experience the gift my wife was most disappointed..”

Helpful Report

Posted 8 years ago

“Brought superblaSt 2 car experience as Xmas present. After holding for ages on 0844 number was told there was very minimal days to go and as we wanted to coincide it with holiday chose anglesey but was told this would incur £20 surcharge per car. There is no mention of having to pay extra for certain tracks, insurance etc. As a disabled unemployed lady I feel it is totally unacceptable and wrong to advertise the experience day at one price but when you book doubles in price. Feeling very let down and disappointed. Won't use Virgin again. Beware.”

Helpful Report

Posted 8 years ago

“After taking nearly a week to get through to someone to book using my voucher, the day I wanted to go had now gone so had to book on a random day, unfortunately At 3am in the morning I was due to go I was violently sick and had to cancel, only to be told I needed to give 48hrs notice so would have to forfeit my voucher which by the way was a present from my partner. I was told I could try and claim it back but needed to fill out a form which had to also be filled in by a medical profession, obviously you don't bother a dr when uve been sick. Overall Iam very disappointed with the whole experience, it's supposed to be a nice thing it's been a nightmare, would never recommend Virgin experience to anyone !!”

Helpful Report

Posted 8 years ago

“Purchased a gift experience and when I received it the experience had less than 6 months to run, nothing was stated when purchasing that there would be such a short date to use the experience. Mealy mouthed in deducting my postage from my refund and I have lost out on postage twice by returning the item for a refund. I genuinely thought that I would have at least a year to use my experience""...... Never Again !!!”

Helpful Report

Posted 9 years ago

“Will never use virgin experiences again. Service absolutely terrible. To cut a long story short. Never got my package. Signed for delivery clearly shows a different person (not us signed for it). So in my opinion, fraud has occurred, Virgin refuse to resupply or refund. In my opinion, my wife's present obviously being enjoyed by someone else who has committed theft and Virgin do not care as they have their money. Disgraceful service and my personal recommendation is to never use this company.”

Helpful Report

Posted 9 years ago

Virgin Experience Days is rated 3.9 based on 2,211 reviews