Vision Express Reviews

Name: Vision Express
Rating: 3.05

3.1 Rating 608 Reviews

49 %

of reviewers recommend Vision Express

Company Reviews

Questions

Metrics

3.1

Based on 608 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Vision express middle st Yeovil 5* I popped in without an appointment as I had an emergency, the arm had broken on my glasses, the guy who greeted me invited me in straight away and had a new pair on order within 10mins and delivered within 24 hrs, as I am a key worker (not that he knew) I was amazed with how brilliant the service was especially when I was turned away from the other Yeovil store, I cannot thank you enough as my mental health was suffering with the unfortunate disaster, thank you to all that helped me 5* service and would recommend without a doubt!”

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Posted 4 years ago

“Served by Rachael & Lottie at the Wellington Vision Express store, nothing was too much trouble & i felt really safe, everyone wore masks at all times, so my experience was really good, thanks for looking after me so well.”

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Posted 4 years ago

“I found the staff all very kind and helpful. On the telephone the last lady I spoke to was flexible with appointments, to meet my needs. Always a good nice atmosphere in the shop.”

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Posted 4 years ago

“Misleading information on returns guarantee. 60 day return begins on order date, not date of receiving product. No returns allowed as they say it's bespoke product so consumer rights don't apply. Expensive frames are cheap quality, mine fell apart on the FIRST day. Stay away, buyer BEWARE....”

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Posted 4 years ago

“What a fantastic service I had today at your Huddersfield store. I had my eye test with Taz who was lovely, professional and explained everything expertly. I was then seen by Chloe Fryer who was equally as pleasant, friendly and very helpful. All in all it was a very pleasant and informative visit. Please thank all the staff for their expert care. Best wishes and stay safe. Candy O'melia”

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Posted 4 years ago

“I had eye test appointment today at Milton Keynes Kingston branch and I’m very disappointed with the customer service, I didn’t feel welcome and I felt like I am being rushed the optometrist didn’t explain to me the results of my eye test and when I asked him questions I didn’t get answers he just said “oh its ok” and that I need to wear glasses! he is not informative at all.. Patient have their rights to information and I didn’t get that, he gave me a prescription which I didn’t even know what it is for exactly! the receptionist was not so helpful either when I said I can’t afford to purchase the glasses right at that moment! I won’t be coming back and I will get my glasses elsewhere. This is the first time I write a review as I feel so disappointed!”

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Posted 4 years ago

“Two new pairs of glasses faulty after only 30 days of use. Manager refused exchange or refund.”

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Posted 4 years ago

“I just need to leave a comment about a new member of staff you have who is working on the phones. I wanted to check my appointments were still good for tomorrow at kings road as there had been a problem with one of the appointments being cancelled by you due to staff sickness. The person I spoke to was called Saffron. She was delightful and so accommodating. I thought it was going to be difficult but it was probably one of the least stressful calls of this nature I’ve ever made. I don’t know if you will see this but thank you Saffron. Best wishes Suzette & Arthur”

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Posted 4 years ago

“Lauren at Vision Express in Tesco at Shoreham Holmbush Centre in West Sussex was absolutely delightful, very helpful and extremely efficient. Our little puppy had chewed my husband’s glasses so needed to replace them. Ordered two pairs as second half price. Her advise on frames was very good and clear as I was getting these without my husband and the original frames are no longer available so she helped me get next close best frames. Arrived within 48 hours and are perfect and Lauren also kindly tightened our other two pairs of glasses. Extremely pleasant experience and very quick service. Does not get better than that. Lorraine Cotton Shoreham By Sea. 28th January, 2021”

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Posted 4 years ago

“I had a very disappointing experience at vision Express Nugent Park, Orpington. Angie was helpful and helped me choose a few pairs, finally settling on one pair. I waited two weeks for them to arrive and had them fitted. After a few days I developed pain on my nose bridge and behind my ears. They adjusted and I tried again, no better!!! After 7 trips I was getting very frustrated, they then suggested I bring my old glasses in and they would match them for fit. I again tried them for a few days, still pain and discomfort, so I decided to google the frame. I had been sold a pair of children’s glasses!! I’m 57!!! I went back to the branch and complained and told them that I had been sold these, Angie said that when I came in she thought my face was small enough to take children’s glasses!!! This hadn’t been disclosed at the time but certainly explains 7 visits for ill fitting. I explained that I hadn’t been charged for children’s glasses though!!! Instead parting with £609 for two pairs. I demanded a full refund which I have now received. I’ve since bought 2 pairs, far superior from Boots Orpington and saved £140 as well. I certainly will not be recommending Vision Express ever. Very poor service and not good value for money.”

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Posted 4 years ago

“Stockport branch a special thanks to Isabela Luke went above and beyond both my glasses and contacts arrived together in record time at a great cost.great service improved from last year great manager”

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Posted 4 years ago

“Excellent as always. Store saw me at very short notice and referred me straight away to consultant”

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Posted 4 years ago

“My partner and I both bought glasses from vision express in Huntingdon almost 18 months ago we both were reasonably happy with our new glasses until just before November 2020. when within a month of each other our glasses developed the same fault on the arm on the glasses(see photo below) we approached the vision express shop to enquire about the guarantee on the glasses and was politely told that the guarantee was only valid for one year (even though on there website it stated it could be up to 2 years) I did not have any reason to dispute there word...so basically this review is to make people aware when purchasing glasses from vision express ..to ask about the quality of the product and also the length of the guarantee...to make clear it's not an issue with staff it's the actual product .”

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Posted 4 years ago

“very good service by a really friendly and helpful staff. The price was fare and delivery was not too bad”

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Posted 4 years ago

“The Melton Mowbray branch, both receptionists and optician gave me a speedy and courteous response and arranged next day appointments when I experienced eye problems. Their attention when undertaking eye pressure and other tests was exemplary and I can not recommend them highly enough.”

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Posted 4 years ago

“I am giving this optometry 1 star because the customer service is appalling on-top of that the ranges of nhs glasses was literally 6 pairs and with them 6 pairs due to the staff not doing their job properly and outting paid ones in the free section it resulted in me going to choose back 3 times i am never going here and recommend everyone els not to go here to”

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Posted 4 years ago

“I'm giving this review a 1 star purely because the ophthalmologist doing my eye test and the equipment was excellent. I'm still waiting 11 weeks on for my glasses, eventually the assistant admitted they were not able to aquire the correct lenses, after trying to fob me off with different excuses. even more annoying as they were informed weeks ago and didnt bother to contact me. Now no doubt I'll be fighting for a refund...terrible customer service.”

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Posted 4 years ago

“Aweful experience with the Telford branch, waited 8 weeks for my glasses to arrive and was fed lies every week, eventually given these for free but the branch manager who has not got a clue told me as i was given them for free it would be a bonus if they ever turned up as if i was being done a favour, now got a second pair half price but would never use thes people again, nightmare!”

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Posted 4 years ago

“Maidstone branch went above and beyond. I cannot thank the friendly, courteous staff enough. I'll be back !!”

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Posted 4 years ago

“I had a very bad experience in ilford store , waiting time for my glasses 2 months . I don’t really recommend that store and very unprofessional in the way to deal with issue . The manager was so rude and not polite at all”

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Posted 4 years ago

Vision Express is rated 3.1 based on 608 reviews