Vision Express Reviews

Name: Vision Express
Rating: 3.07

3.1 Rating 595 Reviews

49 %

of reviewers recommend Vision Express

Company Reviews

Questions

Metrics

3.1

Based on 595 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Vision Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My partner and I both bought glasses from vision express in Huntingdon almost 18 months ago we both were reasonably happy with our new glasses until just before November 2020. when within a month of each other our glasses developed the same fault on the arm on the glasses(see photo below) we approached the vision express shop to enquire about the guarantee on the glasses and was politely told that the guarantee was only valid for one year (even though on there website it stated it could be up to 2 years) I did not have any reason to dispute there word...so basically this review is to make people aware when purchasing glasses from vision express ..to ask about the quality of the product and also the length of the guarantee...to make clear it's not an issue with staff it's the actual product .”

Helpful Report

Posted 4 years ago

“very good service by a really friendly and helpful staff. The price was fare and delivery was not too bad”

Helpful Report

Posted 4 years ago

“The Melton Mowbray branch, both receptionists and optician gave me a speedy and courteous response and arranged next day appointments when I experienced eye problems. Their attention when undertaking eye pressure and other tests was exemplary and I can not recommend them highly enough.”

Helpful Report

Posted 4 years ago

“I am giving this optometry 1 star because the customer service is appalling on-top of that the ranges of nhs glasses was literally 6 pairs and with them 6 pairs due to the staff not doing their job properly and outting paid ones in the free section it resulted in me going to choose back 3 times i am never going here and recommend everyone els not to go here to”

Helpful Report

Posted 4 years ago

“I'm giving this review a 1 star purely because the ophthalmologist doing my eye test and the equipment was excellent. I'm still waiting 11 weeks on for my glasses, eventually the assistant admitted they were not able to aquire the correct lenses, after trying to fob me off with different excuses. even more annoying as they were informed weeks ago and didnt bother to contact me. Now no doubt I'll be fighting for a refund...terrible customer service.”

Helpful Report

Posted 4 years ago

“Aweful experience with the Telford branch, waited 8 weeks for my glasses to arrive and was fed lies every week, eventually given these for free but the branch manager who has not got a clue told me as i was given them for free it would be a bonus if they ever turned up as if i was being done a favour, now got a second pair half price but would never use thes people again, nightmare!”

Helpful Report

Posted 4 years ago

“Maidstone branch went above and beyond. I cannot thank the friendly, courteous staff enough. I'll be back !!”

Helpful Report

Posted 4 years ago

“I had a very bad experience in ilford store , waiting time for my glasses 2 months . I don’t really recommend that store and very unprofessional in the way to deal with issue . The manager was so rude and not polite at all”

Helpful Report

Posted 4 years ago

“Went to Vision Express in Tesco’s Monkspath with my Son who has special needs. Treated so well by all the staff and a special thanks to Kerrie who looked after us so well with kindness and consideration. We both love our new glasses.”

Helpful Report

Posted 4 years ago

“Today i went to Vision Express in Huntingdon town center shop. The assistant was measuring me up to give me a price on a new pair of glasses, putting black pen spots all over my own glasses for some reason to check my lenses i suspect. Half way through she got up and left me to serve another customer . The boss ended up giving me a price which i am thinking about . Only to find when i got back to my car black pen spots all over my glasses she didn't even clean my glasses in my book that's not very professional !”

Helpful Report

Posted 4 years ago

“I have had excellent consolation this after noon with the manager at Vison Express Tesco ELY Cambs. Could not wish to meet a better guy than Steven Mitchell. If i have a problem with glasses again he is guys i will go and see.”

Helpful Report

Posted 4 years ago

“Prepared wrong numbered glasses.. when I made complaint they promised to change ...Kept glasses with them for month and returned the same faulty glasses saying that changed ... Never buy ...Worst experience”

Helpful Report

Posted 4 years ago

“I booked an appointment online. The online system sent me an email confirming date and time. I turned up for the appointment and was told they were fully booked and that I should only consider it a valid booking after having been contacted by the branch that the appointment was made at. What a waste of time! What a rubbish outdated and misleading system.”

Helpful Report

Posted 4 years ago

“I phoned the Burgess Hill store to check that my husband’s appointment was going ahead later today. I was told that there was no optician available. I said I hadn’t had a message and was told that they left a message on my husband’s mobile. I hadn’t given them his mobile number!! He will not rebook with Vision Express.”

Helpful Report

Posted 4 years ago

“I went to your Lakeside Thurrock store on the 18th of October to have new lenses fitted. I walked away without a prescription because I was told I will receive a weeks trial lenses in a couple of days and to try them out. It's been 13 days and I still haven't heard anything about them. I tried to get through to the store on the phone for two days before someone was able to pick up my call, only to tell me that they can't give me my prescription until after I do the trial. I just want my prescription so I can go elsewhere. I was told the lenses would take a couple of days to come in, and during a global pandemic, I would understand if there are delays. But nearly two weeks and still no lenses? What makes you think I'm going to set up an account for my contact lenses in the future for my supply? When you can't even provide me with your current service of supplying me a weeks worth of contacts for trial? Why am I being denied my contact prescription? I thought you legally had to supply it when asked or at the end of a fitting? My prescription is part of my health records? I called your customer services this morning and even they couldn't get through to the store and said the only thing they can do is to email the store. Someone said they would do the same things 4 days ago and I still haven't received an email from the store. I just want my prescription so I can go elsewhere. I've been without contacts for months and the store is telling me, I have to do the trial and come back in?.... I can't get another appointment for 2/3weeks as it is! Just want my prescription, is it that difficult? I left that contact lens fitting with high hopes for my new lenses, the appointment went really well and I have no complaints about the eye examination and fitting. But your store gets a little aggravated when they know they'll lose business elsewhere. Would I recommend your store to anyone else? Hell no.”

Helpful Report

Posted 4 years ago

“why has my review not shown up?”

Helpful Report

Posted 4 years ago

“I saw a Vision Express optician at your Redditch Branch on August 26 -2020 and have been waiting for a communication from them since that date, have you any idea why not a very happy customer or does that not count”

Helpful Report

Posted 4 years ago

“Abdull is the name for the person who he help me ....absolutely amazing....person he help me to match very quickly and good prices!!!!!!!!!!!!!!!!!! Amazin shop and all the people trying to help you!!!”

Helpful Report

Posted 4 years ago

“I attended an eye test at VE Chichester. The lady would greeted me was very polite and understanding, but the optician who conducted my eye test was abrasive and very unhelpful.”

Helpful Report

Posted 4 years ago

“I recently had eye test in vision express romford excellant customer service very helpfull and covid friendly l would recommend a visit lyn”

Helpful Report

Posted 4 years ago

Vision Express is rated 3.1 based on 595 reviews