Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,003 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,003 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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Vodafone 1 star review on 16th February 2024

Barbara Jackson

Vodafone 1 star review on 10th January 2023

George Priboi

Vodafone 1 star review on 27th December 2022

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Vodafone 1 star review on 21st October 2022

Vadym Shcherbakov

Anonymous

Anonymous // 01/01/2019

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“Before you consider joining Vodafone please read this! My mum has been a loyal customer of Vodafone for 17 years. She has renewed a contract every two years and when I was 11 bought me my first mobile, a pay as you go with Vodafone. These phones eventually graduated onto contracts with mobiles as part of the payment plan. My Mum has degenerative spinal disease so cannot work and is tremendous amounts of pain every day. As I got older and started going out more both me and Mum decided that we needed reliable phones so that if I went out and Mum had a fall she could easily reach me. They are essential as I am now her full-time carer. In January 2016 the contract was renewed and we got shiny new Samsung galaxy S6 edges! As Mum was a loyal customer and had been with Vodafone for a long time she received a discount on the plan, the total for both phones was £43.52 a month. This discount was supposed to remain in place for the 2-year contract. In other words, up until January of this year. In November of 2016 the direct debit got cancelled by the bank, possibly due to lack of funds as Mum is disabled and cannot work. Normally if you do not pay your bill Vodafone restrict your service, yes? In our case they didn’t. From November of 2016 up until April of 2018 no payments were made and our service wasn’t restricted. We had no reason to doubt that the bill wasn’t going out as the phones never got restricted. Vodafone never sent a text, letter, email or even made a phone call to notify us that the bill was adding up. In addition to this the line rental increased from £43.52 for both lines to £43.50 for each line, £87 a month in total. Unfortunately, I have no idea when this was changed as Vodafone’s online billing records only go back 12 months, however in August of 2017 this change had already been made. Again, Vodafone failed to inform us of this. When we finally discovered this in the April of this year, the bill was around the £900 mark. My mum rang up to find out why this had happened and why Vodafone hadn’t notified us of the failure of billing. She was instantly blamed by Vodafone for not paying the bill and told that it was her fault. Our lines were also restricted. It was finally agreed after many hours of fighting that we would keep our phones and pay £45 a month. £14.25 per line rental totalling £28.50 a month. This is bringing the bill down by a whopping £16.50 a month. We are also now on SIM only contracts and with two and a half year old phones that are beginning to break down. After a lot of arguing we were finally put through Customer Relations and began speaking with a lady named Sheetal. She has since agreed that the discount was removed prematurely and has refunded us that money, £171 (she claimed it added up to), however I cannot find a refund of this amount on the account anywhere, instead one £130 in March (which is before we even found out about the bill) and one for £66 in May. When I asked Sheetal if she had compared the data usage of our phones against the months where there was no payments made she said she didn’t have the statements and that it would take 48-72 hours to get them and that she would ring us back on the Saturday. That was a week an’ half ago. We are still waiting for a return call from her. As of the 17th of August 2018 the bill is £707.59. Despite Mum paying the agreed amount of £45 a month we have had our mobile service frequently restricted. This happens at least twice a month. It has also happened while I’ve been out and heartbreakingly my mum had a fall, which in itself is not that uncommon, and normally she can reach me but since Vodafone had restricted our service she couldn’t call anyone and was stuck on the floor where she had fallen for over two hours. This left her in agony for several days and made me feel extremely guilty. I have since stopped going out in case it happens again. Two days ago, our service was again restricted despite the payment being made and again we rang up and had an argument with customer relations. Eventually our lines were reconnected and we were told we would receive a call from Sheetal today (30/8/18.) Instead we got a phone call from a man called Asif Shekh. He asked for Mum to pay the bill of over a three month payment plan, £200+ a month (forgive me for not working it out.) When Mum tried to explain what the she was disabled and that she would never be able to pay over three months he abruptly cut her off and very rudely said ‘Yes, I know that and your daughter helps you. I’ve read the notes.’ If he had read the notes, then he must have read that £45 is all we can afford a month. Why after reading that did he ask for a three month payment plan? When she explained again that she couldn’t pay that much and that £45 is all she can afford he threatened her with our phone numbers being deleted and being taken to court. This left my mum in tears fearing bailiffs. We are now waiting for Sheetal to ring tomorrow (hopefully.) Ultimately my argument with Vodafone is that they will not admit they made a mistake in failing to either restrict our lines when the bill stopped going through or send out a letter, make a phone call or send a text to inform us. It isn’t about the bill anymore, I just wish they would admit they were wrong and take ownership of the suffering they are putting my mum through. My advice to any potential Vodafone customer is to run to another company as fast as humanly possible. As if this is how they treat loyal customers I can only dread to think of how they would treat new customers.”

Helpful Report

Posted 6 years ago

“Utterly hopeless - bought a MiFi router which you manage through an app. Their systems insist they send a security code to the router to set up anything - but its completely invisible. Their systems appear to have been designed by complete idiots.”

Helpful Report

Posted 6 years ago

“Their service is good but they lie and if you have a cashback process with them it would waste your time as contacting them means they would never answer and the website makes it impossible to tap on the options you want regardless of the device you are using and the customer service is honestly disgusting. They juts waste your time and are unnecessarily expensive.”

Helpful Report

Posted 6 years ago

“worst company ever.. run by idiots who lack education.. havent the brains to carry out simple tasks, speak to different people from god knows where... useless waste of space company adviod at all cost. if you want to be ripped off !”

Helpful Report

Posted 6 years ago

“They sell you a product and service which has no control after you've taken it then you have to keep ringing to sort the bills out that are inflated you cant communicate with them and they never have any record of your issues so they never get resolved STAY WELL CLEAR”

Helpful Report

Posted 6 years ago

“Absolutely shocking customer service, I have been paying for data which apparently i requested 3 years ago - although they cannot show me any proof of this. My number has been dormant for 9 months and i was assured that i would pay the minimum amount but they continue to charge me extra data and roaming fees which i never requested on the account.”

Helpful Report

Posted 6 years ago

“I bought a new phone and Vodafone SIM package from Carphone warehouse.My old phone also with a Vodafone SIM had the number that I wanted to keep and transfer to my new phone. I contacted Vodafone, gave one month's notice on old phone and asked that it would be changed to PAYG so then my old number could be ported over. A month later filled out form to port number, next day my new phone number was PAYG !!!. Contact Vodafone by live chat, was given lecture about not buying through Vodafone. Passed to customer services, given another lecture, Days have gone by, old phone and new phone now both on PAYG, can't make or receive calls on either phone. Live chat, customer care, porting team, making life as difficult as possible, and are happy to take direct debit for both my phone's every month, but can't carry out a simple task of porting my number over. I've cancelled my old phones direct debit, I'm sure if I cancelled my new phones direct debit, I'd have the baliffs around knocking on my door. My advice is don't buy from Carphone warehouse, because it upsets Vodafone employees. Maybe when they sell less SIM packages and lose jobs they might realise that as long as they sell at whatever outlet, it keeps them in a job. They are honestly the most pitiful bunch I've ever had the misfortune to deal with. Loyality means nothing, I will know next time to go with a different provider.”

Helpful Report

Posted 6 years ago

“This company is seriously a joke. Placed my order online, received confirmation and followup direct debit emails. Also received the router and then till the agreed installation day no comms. When contacted webchat on the agreed installation day to find out when to expect an engineer visit, I was told that there is a problem with my order and I need to call call centre. Called call centre and then was passed around different 3 different departments. Every one had their own version of the issue. In the end, told that vodafone is having an issue with online orders and that I need to place my order again. I decided to end this stupidity there and cancelled the order instead.”

Helpful Report

Posted 6 years ago

“VODAFONE CON AND PROVIDE DISTASTEFUL, RUDE AND UNSATISFACTORY CUSTOMER SERVICE. STAY CLEAR. I am still struggling to get to the end of many issues from 3 years ago, for instance, Vodafone took a contract out under my name and they eventually advised me that it was indeed set up in 'error' and would refund several hundreds of pounds back into my account - still waiting! They also said they would provide me with insurance but did not after coning me into thinking I had this but when my phone stopped working they made it impossible for me to use/claim the insurance. After only a couple of weeks my new phone started overheating and they claimed I would have to pay for the phone to be fixed, it was still under the warranty and I do not appreciate a faulty phone and getting blamed for the issue in the process. Luckily I used my initiative and went to apple, they gave me a new phone within minutes - thank goodness for Apple! The problems go on and on....... the customer service s non-existence, demoralising, rude, unprofessional and full of broken promises. The nail in the coffin; the most recent interaction was with a specific member in the prime contact team, she took poor customer service to another level. This is the worst customer service I have EVER received in my life, she was rude, snidey, insensitive, spoke over me, passed their faults onto me and twisted everything. To some up she treated me in the most dehumanising and disgusting way possible, I was shocked to say the least. There are many other companies that will provide you with dignity, good customer service and better deals, I strongly suggest you invest your time and money with these reliable and professional companies.”

Helpful Report

Posted 6 years ago

“I wish I had never had anything to do with this company. Laughably awful service.”

Helpful Report

Posted 6 years ago

“This is by far the most ridiculous company in the U.K. and I wouldn't recommend it for anyone! In my first week in the U.K. I've signed up for a 13 pounds dongle contract with then that provides me with 3GB of data. Contract was for one month and they said I shouldn't have to cancel. Two months later, I receive an outstanding bill of 560 £. I called to enquire to be told that this was sent by mistake. A month later another bill was sent to me with 620£. When I called to clarify the annoying bills, they said I had exceeded data usage by 20GB. For the 3GB I paid 13£ and for the rest I owe them 620£. When I asked about the reason why I wasn't told that I exceeded data usage, they stated that they had texted me on the number (that was a dongle). I told them this is fraud and I wouldn't pay. They then used a company called Fredrickson to collect the money and I ended up paying 760 pounds for a 13 pounds one month contract!! This has caused me major distress and I had just arrived to the UK. If also affected My credit score. This is such an unprofessional company and everyone should avoid it as much as possible and not fall into one of its traps!! I still wonder how this company hasn't been accused with fraud yet!!!!!”

Helpful Report

Posted 6 years ago

“Avoid this company. Just sorted out an ongoing saga. Mistakes all made by vodafone and it was me, the customer who had to spend a great deal of time (travelling to stores and on phone) to get it sorted out. It took over 1 month! Worst customer service Ive have ever came across. Trying to cancel my personal contract and now work contract.”

Helpful Report

Posted 6 years ago

“Vodafone are appalling on all levels.. customer service is a joke nobody can help even a call back ended in them getting funny with me! take money from you don't keep you informed have the cheek to say look at your app which seems to be down all the time!i will never use them again”

Helpful Report

Posted 6 years ago

“Worst customer service ever. Dealing with utter morons!”

Helpful Report

Posted 6 years ago

“Finally managed to cancel my monthly contract for the third time in July 2018 after first cancellation on 4th of January 2018 which hasn’t gone through because of Vodafone error and second attempt in March. Been taking for ages (2 years contract which finished in December 2017) even with screen shots of the first 2 cancellations that they completely ignored but would have been useful in a court case should they have not sorted this out. If anyone reading this wants to cancel their contract with Vodafone I advise you to take screen shots or record the cancellation confirmation, name of advisor and reference numbers as they will not do it from the first attempt, they will still try to take money from your bank account and charge you. Definitely will not use Vodafone again!”

Helpful Report

Posted 6 years ago

“Vodafone Rodney for £60 it's the worst company ever customer services is rubbish said that they would call me back to sort out refund never called me back want to charge me 25p a minute after they robbed me. I only wished to top up £30 yet they took 60 from my bank account. When I got in contact with these guys all they could say was we can cancel your SIM so they want to cancel my SIM and Rob me for £60 absolutely appalling I wouldn't advise anyone to go with this company”

Helpful Report

Posted 6 years ago

“The customer service provided at Vodafone is completely unacceptable and unsatisfactory. Employees at Vodafone continue to make promises that they do not keep, which becomes increasingly frustrating for any customer. Although it may seem as Vodafone offer good value for your money, please be aware of their poor customer service, overcharging and phone service in general. I would advise any potential customer to avoid this company at all costs and search elsewhere.”

Helpful Report

Posted 6 years ago

“First of all I wouldn't even give this company 1 star but was unable to leave a review without a rating. Secondly, under no circumstances would I ever use Vodafone again. After canceling my contact they continued to bill me for several months. I rang regarding this they assured me it had been sorted out and no balance was due and advised me to cancel the direct debit which I did. Several months later I had a letter saying I owed them money as they had continued to try and take the monthly payment. I rang again and explained the situation. If you have ever tried to contact Vodafone by phone you will know what a nightmare this simple task is. Actually getting to speak to anyone in the first place is a complete nightmare: option after option to press on the phone and then speaking to a recording to tell them what your call is about only to be told they haven't understood you and you end up going in circles. Once through to them it is a game of being passed from one person to another, all of them clueless! After about 2 hours on the phone I was told this time the issue had definitely been sorted and I did not owe them any money. Three months later and I have had a letter for a debit collection agency collecting an outstanding debt from Vodafone. Been through the usual 2 hours of what is, basically, a joke on the phone trying to sort the matter out only to be told I have to deal with the debt collection company now - who by the way have been very helpful and quick to respond. Vodafone are the most unprofessional company I have ever dealt with and quite honestly a joke. They are, in my opinion, crooked as well. Don't use this company unless you want to be extorted.”

Helpful Report

Posted 6 years ago

“Everything horrible company to deal with extremely unhelpful.”

Helpful Report

Posted 6 years ago

“After over 20 years of loyal service I've never seen such a decline in this company, from a clear industry leader to utter and complete garbage! Expensive doesn't come close I ended up paying £30/ month on SIM only plan with a 5 year old iPhone! No apologies for knowingly forgetting to apply any loyalty discounts. My wife's problems on her account have taken a month to sort out, caused her undue and incessant stress, the last time being stuck on the phone for 1.5hours being passed from one clueless operative to the next from Liverpool, Ireland and 3 trips to India (or wherever the offshore centre is) never mind the one hour delay in answering the simple call I made yesterday to 191 get my PAC code. Either way I'm off immediately as I finally have my PAC code and my wife will be leaving as soon as the contract is up. Will be writing to Ofcom and reporting them for knowing ripping us off for months the unethical conduct and appalling customer service! Frankly I wouldn't stay with Vodafone if they offered me a contract for free. I wish review sites had a zero star rating as this would be more appropriate! Truly terrible company!”

Helpful Report

Posted 6 years ago

Vodafone is rated 1.2 based on 2,003 reviews