Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,011 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,011 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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Vodafone 1 star review on 18th March 2025

Oksana Japal

Vodafone 1 star review on 17th March 2025

Benito

Vodafone 1 star review on 13th March 2025

Iyake

"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Vodafone 1 star review on 10th January 2023

George Priboi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have wasted enough of our day with Vodafone to go into too much detail, suffice to say all was ok until we had a problem with our phone, which was still under warranty. Must've spoken to 6 different departments and was finally told to phone the store. Rudest lady ever there (cwmbran store) was so bad we decided we would rather pay £80 excess and claim through insurance than deal any further with any of them. AVOID”

Helpful Report

Posted 5 years ago

“I decided to switch to Vodafone from 3. The switch was supposed to happen over three days ago. I signed a contract 9 days ago. I have a business account. My phone number has been disconnected and is not active at all. I keep contacting Vodafone and they're doing nothing. My customers cannot contact me. They must think I closed my business. This is a joke!”

Helpful Report

Posted 5 years ago

“Continuing poor call quality. Came to a head when I needed emergency help through the NHS 111 service and neither th operator nor the pharmacy could understand me due to pathetic call quality. Complained to Vodaphone but they want to charge me £287 pounds to cancel my contract which ends mid year anyway. Pathetic way to do business. Going back to EE!”

Helpful Report

Posted 5 years ago

“Despite being with Vodafone for 15 years! i feel these days i am being taken more and more advantage of. I've recommended family and friends to them in the past only for those people to encounter issues such as Vodafone not apply a child data limit which racked up a huge bill for one friend despite this being set up in a store! It took hours of arguing on the phone to resolve this. Then the same happened to me despite having a data limit set up! I was happy to use some data but the bill racked up with no warnings. I recently upgraded to an S9 then 2 months later a deal has come out £12.00 cheaper for new customers??? Despite this Vodafone will not drop my price to match the new customers offer which i feel is really harsh. NO LOYALTY TO LONG TERM CUSTOMERS!!! I will be looking around now as i have heard plenty of good things elsewhere and nothing but being taken for granted by VODAFONE!”

Helpful Report

Posted 5 years ago

“Vodafone used to be good many years ago but have now become very bad. i had my pay as you go number given to another customer after just under 3 months of having the sim card it then said limited service and could not be used . many phone calls later and they stopped me from going through to the complaints department. i have now made a complaint with Ofcom . i would avoid Vodafone and i will never recommend it to anyone anymore”

Helpful Report

Posted 5 years ago

“Had my pay as you go mobile number given away by vodafone to another customer 3 months after i had the sim card they blocked me trying to complain i have gone to Ofcom and have complained there i have voice recordings to i would never recommend Vodafone to anyone anymore”

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Posted 5 years ago

“Excellent service, cant do enough for You, treat you like your the first person they've spoken to, nothing is too much trouble and absolutely lovely.”

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Posted 5 years ago

“I think vodafone is perfect and of ourse brilliant service Depending on ur problems Im sure they all help in ther own ways Overall vodafone service is great”

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Posted 5 years ago

“the worst customer service ever 2 hours of total getting no where fast I think they do it just to wind you up get more help from a brick wall ?”

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Posted 5 years ago

“Bad customer service and the worse mobile phone provider. This company don't tell the truth to customers.”

Helpful Report

Posted 5 years ago

“Vodafone sent me a phone 6 days after I cancelled the order twice. The manager of the customer complaints team was extremely rude and lied to me about a conversation he hadn't had with the customer returns team. I think you need to audit your complaints team Vodafone and listen to the recorded conversations. My experience of Sky customer service has been fantastic.”

Helpful Report

Posted 5 years ago

“The Egypt customer service don't follow any complain and the signal in cairo (madinaty) is so bad and if you complain no one care about it. The issue need many calls for customer to solve it. Soooo bad”

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Posted 5 years ago

“This company is unbelievable, there customer service is beyond useless, you get passed around with nobody having a clue with your issues, they say they will ring back and never do, I even went to a store to see if I could sort my issues and was told basically no!! I have stopped my DD and they still don’t contact you, frustrated is an understatement”

Helpful Report

Posted 5 years ago

“Worst experience so far in the UK. Unprofessional customer service, no communication when asking for managers. Money has been taken from third party companies through vodafone that I have never heard of or signed up for. This just shows how much they care for their customers. Never had a problem with these kind of situations. Very disappointed in Vodafone.”

Helpful Report

Posted 5 years ago

“Worst customer experience ever!!! Decided to move away from virgin do to the big increase in price. Decided for Vodafone as my mobile internet works great with them and price was decent. When I called to become client they were eager to take details and of course they mentioned we will deal with everything. Called a couple of days before installing to say that virgin is not saying anything regarding a cancellation. They say they can’t cancel Virgin and i need to do it myself. I tell them that was not mentioned. They reply we will listen to the recordings and will call you back in two hours. No phone call! Call back and tell them I dont think this is starting well and I want to cancel and not proceed with the installation of broadband. Answer we cant as it is 48 hours before the installer. I tell them I wont let them in. Get transferred to a different department and get told that is fine I should give him my broadband router and that everything will get cancelled as the broadband never got installed. Month later got my first bill!!!!! Called back and after 1 hour they couldn't see in the system that the installer hadn’t installed broadband and for them it was active!!! They were going to cancel and would let me know if they could cancel the invoice!!!! Got a message this morning if I can call them!!! Worst ever avoid at all cost. At the end got an offer from Virgin and sticking with them”

Helpful Report

Posted 5 years ago

“Trying to cancel home broadband contract turned out a nightmare and ended up paying some additional service charges that I shouldn’t have needed to. Guess they are like a lot of companies that make it difficult to terminate in the hope that you won’t go but wrong as much out of you if you do go”

Helpful Report

Posted 5 years ago

“Why do you make it so hard to get in touch? You email me recently saying i owe you money but dont say what its for and as I am no longer a customer I can't log in to my account to check. I call your phone number whiich is an automated system and is awful to use with limited options for what I needed. Finally I get though to someone who is rude and won't give me his name and after asking for my name won't speak to me as I don't remember my pin number even though I can confirm who I am from DOB and address etc.....then told I have to go to a local store with ID to sort it out. I don't even know the email sent to me is genuine......JOKE!”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“They never set up my account correctly, admitted that to me and then tried to blame it on Carphone Warehouse as order was placed through them. When contract is finished, if they give me an S10 or iphone 11 for £10 a month, I would not take it. No clue on customer service or satisfaction”

Helpful Report

Posted 5 years ago

“After 6 years with them I’m leaving rude unhelpful customer service they charge too much for phones same xr u buy from them 49 pounds no loyalty discounts anything thrown in and same exact phone if u get from car phone warehouse ! And choose Vodafone as network provider u pay nearly less then half ! Use logic their ripping off customers shame on Vodafone taking both my line rentals with me”

Helpful Report

Posted 5 years ago

Vodafone is rated 1.2 based on 2,011 reviews