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Vodafone Reviews

1.2 Rating 2,011 Reviews
5 %
of reviewers recommend Vodafone
1.2
Based on 2,011 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 76%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Vodafone Reviews

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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Vodafone 1 star review on 18th March 2025
Oksana Japal
Vodafone 1 star review on 17th March 2025
Benito
Vodafone 1 star review on 13th March 2025
Iyake
Vodafone 1 star review on 18th January 2025
Vicky Ladizhinskaya
Vodafone 1 star review on 18th January 2025
Vicky Ladizhinskaya
Vodafone 1 star review on 16th February 2024
Barbara Jackson
Vodafone 1 star review on 10th January 2023
George Priboi
49
Anonymous
Anonymous  // 01/01/2019
I recharged my phone of 299 which get 4gb data per day but after few days it converts into 1gb data and it happened with me 2 times I called customer care there was no response from there. They are giving worst service in lockdown.
Helpful Report
Posted 4 years ago
Rude customer service they swear at you yes swear tell you you are not speaking to a manager to report them and hang up the phone. Steal your money and force you to contact your bank to do a fraud claim to get your money back
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Posted 4 years ago
Do not go with Vodafone. I have been with them for 3 years and they have done nothing but harass me when I've asked not to, ignore me when I need their help, and they are now falsely reporting a default on my credit report with no warning and over an issue that was their fault. Literally the worst company I've had a contract with.
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Posted 4 years ago
Absolutely, the worst mobile phone carrier ever. Caused me 5 years of grief, issued me with a default against my credit score when it was their mistake and was proven to the Ombudsman. Customer service is shocking, always promising to return calls but never do...disgraceful, Vodafone should be highlighted as a totally rubbish phone company!!! DO NOT USE...EVER!!!
Helpful Report
Posted 4 years ago
Vodafone cheating customer by high bills and no proper response. Don't buy Vodafone
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Posted 4 years ago
Internet not working for past twenty days no response getting msg has data consumed I have a wifi connection no proper response from Vodafone
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Posted 4 years ago
I can't even tell such a bad experience I had worst ever Sim and service no internet at all only fooling us.
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Posted 4 years ago
I purchased a new phone in store.its in the post will arrive tomorrow! Sat in all day.no show. If they have days to waste i dont. Dont use vodaphone.
Helpful Report
Posted 4 years ago
I have been trying to join Vodafone for 2 months now and had my order cancelled 3 times. I've try to ring up which has been a night mare and the times I did get through the staff where rude, obnoxious and unhelpful. DON'T WASTE YOUR TIME OR MONEY - Pay the bit extra and go somewhere else!
Helpful Report
Posted 4 years ago
I have been trying to join Vodafone for 2 months now and had my order cancelled 3 times. I've try to ring up which has been a night mare and the times I did get through the staff where rude, obnoxious and unhelpful. DON'T WASTE YOUR TIME OR MONEY - Pay the bit extra and go somewhere else!
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Posted 4 years ago
Network point of view no problem but for delayed payment a customer is bombarded with one reminder each day until he pays up the bill. This is a mild torture.
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Posted 4 years ago
Your services are very bad i lost my number it was a prepaid number and this was my first number when i went to reissue this number again u guys told me that i need to take postpaid number first then only i can change it in prepaid numner i mean what the hell u guys are there to loot the customers i dont need to pay more than 400 rs for a month because i use it rarely then why i should go for postpaid really bad experience change ur policy first
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Posted 4 years ago
Worst ever network, can't access basic sites or an app and on the other hand the charges are so high . I have 4gb/day pack bt can't use over 400mb-500mb bcz it is damn slow and irritating. I am unable to do my work bcz of this my work is getting disturb. Other network services are way better than this ,I will never suggest this network to any1.
Vodafone 1 star review on 25th June 2020
Helpful Report
Posted 4 years ago
Shame on you Vodafone.... My Father passed away recently and i called Vodafone to cancel his plan but explained that i wanted to keep the number for my elderly mum and go on to a pre paid. I was told to go to the nearest store and they could do it on the spot. Went into the store explained what had happened they said i needed to produce a copy of the Death Certificate along with other ID which i did. All paperwork was uploaded to my dads file & then i was told that i would have to ring up and cancel it over the phone. Rang Vodafone explained again that i wanted to cancel the contract that my father was on and keep the same number on a Vodafone pre paid. Thay said the hand set still had money owing and we would have to pay it out or send it back. ???? Surely if the peraon who the plan was under was deceased all monies owing become null & void so i asked if they could make an exception as they would only throwing the handset out so they told me. Vodafone told me no and said that they would cancel the plan and block the phone which they did within 4 minutes leavimg my elderly mum with no phone or contact.No compassion in hard times. Absolutely disgusted with your so called customer service Vodafone will never deal with you again.
Helpful Report
Posted 4 years ago
Shame on you Vodafone.... My Father passed away recently and i called Vodafone to cancel his plan but explained that i wanted to keep the number for my elderly mum and go on to a pre paid. I was told to go to the nearest store and they could do it on the spot. Went into the store explained what had happened they said i needed to produce a copy of the Death Certificate along with other ID which i did. All paperwork was uploaded to my dads file & then i was told that i would have to ring up and cancel it over the phone. Rang Vodafone explained again that i wanted to cancel the contract that my father was on and keep the same number on a Vodafone pre paid. Thay said the hand set still had money owing and we would have to pay it out or send it back. ???? Surely if the peraon who the plan was under was deceased all monies owing become null & void so i asked if they could make an exception as they would only throwing the handset out so they told me. Vodafone told me no and said that they would cancel the plan and block the phone which they did within 4 minutes leavimg my elderly mum with no phone or contact.No compassion in hard times. Absolutely disgusted with your so called customer service Vodafone will never deal with you again.
Helpful Report
Posted 4 years ago
One of the worst company with high Bill's inspire been mentioned to their employers no response but bill will be raised very bad attitude with employers in spite their is no network or data working plan are different from their method of implemention
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Posted 4 years ago
Absolutely disgusting company, with discracful morals and customers service. I will be actively promoting people to stay clear of Vodafone. Firstly they fined me £70 for a contract which I spent £9 a month for stepping over my minutes by 2h. My account type meant I couldn't even set up alerts or caps to prevent this, which breaches offcom regulations. Then a 12h set of calls where they insist they are owed money, with no perspective that I could have 6x more contracts for this fine. Clearly I left. Just to have the £17 discount they finally agreed to knock off the discracful fine chased up by CSScollect and state that legal action would occur. All because vodafone have an awful internal system and have total disregard for customers. Every dealing with this company has been a shambles.
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Posted 4 years ago
I have come to UP east , here I am getting very poor network so unable to access any Internet properly my number is 9582805956
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Posted 4 years ago
It has the most shitiest network ever been developed in market not happy with the customer service just shut your company man worst network available in market
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Posted 4 years ago
Vodafone service is very worest. I have problem last 10days they not solved till now. service and networkink is also very worest
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Posted 4 years ago
Vodafone is rated 1.2 based on 2,011 reviews