Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,011 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,011 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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Vodafone 1 star review on 18th March 2025

Oksana Japal

Vodafone 1 star review on 17th March 2025

Benito

Vodafone 1 star review on 13th March 2025

Iyake

"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Vodafone 1 star review on 10th January 2023

George Priboi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Now 6 phone calls into Vodafone - first 3 phone they were unable to activate a sim card with a ported number from Virgin. Next 2 phone calls were explaining to them to cancel the sim as they clearly weren't able to provide any kind of service. Last phone call is when they finally ported the number 3 weeks later without my permission so now don't have a useable phone again. Still waiting for situation to be resolved.”

Helpful Report

Posted 3 years ago

“Absolutely horrible network And rubbish customer service , I sign up with voda since few weeks and having a horrible network issues been complaint since first week and they seem like not to bother at all . Today they said I should have cancelled it . Wtf guy over the phone made me feel regret like why I am with voda . Please never go for voda”

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Posted 3 years ago

“the worst company. steals money from customers in every possible way.”

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Posted 3 years ago

“I had the new Samsung phone in January , it stopped working after 3 weeks. Hours and Hours later trying to communicate with Egypt, iam still without the new phone which i need for my business. Its nearly may 3 months latter, never deal with Vodaphone their customers services is absolutely appalling.”

Helpful Report

Posted 3 years ago

“6 months ago I purchased a mobile phone from carphone warehouse. I received the phone and returned the phone within the maximum alloted time; as it was not of the quality that I am accustomed to. 3-4 months later I received a debt collection letter saying that I owed vodafone 60 pound and was in breach of contract. I contacted the debt collection agency and said I had no contract with the firm and what on earth was this about. They confirmed that they believed I had not returned the phone and was in breach of contract. I contacted vodafone and they said that they had received the phone but that my contract has an outstanding balance of 30 pounds. I explained that I had not activated the phone and returned the phone and not accepted the contract. They had said that I had not cancelled in time even though the phone was returned in time and as I had cancelled my direct debit they reported me to a debt collection agency to retrieve the money. I asked them to cancel the contract before I reported them to the ombudsman. They said they would only do so if I paid a certain amount of money. I refused and told them that I'd pay 20 if they left me alone and never contacted me ever again. I was assured that this would not impact my credit rating. After paying the 20 pound I swore I would never talk to these people ever again. Recently I was remortgaging my property and found that I couldn't get the mortgage provider I wanted. I spent 15 pound signing up to Experian and multiple hours trying to understand why my rating was so poor and it turns out to be Vodafone. They had added a defaulted account to my credit report and not removed it even after I paid off the account. Vodafone - I will never buy another service or product off you ever again and will never recommend you to another friend, neighbour or colleague again. I can assure you that this bad will is going to cost you more than the £20 you squeezed out of me. Thanks for the worst customer experience of my life. I will use this experience as an example of how not operate in business when talking to friends/neighbours and colleagues and ensure that behaviour like this is stamped out.”

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Posted 3 years ago

“I recommend everything quickly, fully professional, to everyone.”

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Posted 4 years ago

“Worst customer service I have ever experienced in my 87 years. Would never recommend Vodafone. Cant cancel unless I pay nearly £300.”

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Posted 4 years ago

“Even 1 star is to less for this company”

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Posted 4 years ago

“I bought a phone samsung s21 from vodafone online. Its been 4 months i didnt receive earbuds as they keep making same mistake. I probably called 25 times so fix the issue. Now i have cancelled vodafone and switched to optus. What they did is cancelled my insurance too on my two phones too without informing. Their call center is in india only and they have no idea how to operate. They dont understand questions. I am very disappointed with the service. After 7 years i am leaving vodafone. I dont recommend anyone to use this service.”

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Posted 4 years ago

“I like Vodafone Always have had excellent coverage and good customer service”

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Posted 4 years ago

“its very worst service from vodafone & once we converteing to family post paid plan if we want to convert to prepaid stores executives they will not respond properly & they will say some stories & they will make roam us 3 to 4 times & if convert individual plan for starting package activating callertune without informing us to increase the billing & if complaint anything about network their is no answer i am planning to convert for different network”

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Posted 4 years ago

“My account was frauded by someone i know, they can't provide me with call logs, a phone contract- contract. Nothing, I contacted the fraud team and they emailed the bloody email associated with the account even though I gave them my email to be contacted on with the verdict of the fraud investigation 😂 when I tried to make a complaint she basically talked me out of it. I've been fighting this for 5 years please please never get a contract with Vodafone they are awful.”

Helpful Report

Posted 4 years ago

“Consistently terrible customer service in every way imaginable. Online chat doesn't work on Chrome, had to download Firefox, when I do the password reset the brand new reset password often doesn't work, Agents on the phone have network issues so it hangs up occasionally or they can't hear what you're saying at all. If you do manage to speak to an agent they do at least try to be helpful and are friendly but even then resolving something that should be very basic usually takes a few hours, and whenever the call fails (which is very often), you have to call again and start from scratch. Also agents pass you to another team after around speaking to them for around 20 mins, and you have to start from scratch. I will definitely be switching to another network as soon as I can get out of my contract, purely because of the stress that speaking to their customer services causes.”

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Posted 4 years ago

“100% unacceptable”

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Posted 4 years ago

“Absolutely disgusting customer service.. I have been trying to cancel my dad's contract for a few months now due to the fact he has no signal where he lives.. He has had 2 falls and not been able to get hold of me because of no signal! Vodaphone want me to pay the cancellation fee for this £9pm sim only, When I got the contract in store they assured me the signal was great in his area - they have since admitted that the signal is very poor in his area! I have informed them of his falls and that he is vulnerable, I told them he wasn't able to call me but the lady I spoke to today said - and I quote 'I'm sure he'll be fine' 😡 Someone was supposed to call me back last week (no one did) and apparently the manager is calling me today to discuss this! I'm not holding my breath... I do have another sim card for dad but #vodafone won't give me a pac code without me paying the rest of the contract! I think we deserve compensation for the way we have been treated and I refuse to pay the remaining amount as this is not our fault.. My advice is stay away from Vodafone”

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Posted 4 years ago

“By far the worst company i have ever come into contact with, this includes market stalls. What an absolute joke of a business. The customer service is absolutely by far the worst part of this company with no structure in place to try and fix this. I have been on hold for 1 hour and 25 minutes over an invoice that is nothing to do with me but have had a bailiffs letter through the door. All for a 20 pound pay as you go charge from March 2021 i cancelled my pay as you go contract in November, AVOID VODAFONE AT ALL COSTS!”

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Posted 4 years ago

“Really bad customer service”

Helpful Report

Posted 4 years ago

“Really bad customer service”

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Posted 4 years ago

“After dealing with EE and Plusnet for a few years now, I didnt realise old school awful service from telecoms companies still existed. Vodafone have corrected my assumptions. I have stupidly purchased their completely useless Neo Kids Watch which simply doesn't work. At present it is impossible to get in touch with them to resolve the issue. This is going to be hours before they resolve, argh it reminds me of BT in the 90's.”

Helpful Report

Posted 4 years ago

“most frustrated costumer service they dont even accept the low speed evidence taken from teir own web page after spoke 75 times with 240 different agents manager and tech team they all want to transfer me to each other ....”

Helpful Report

Posted 4 years ago

Vodafone is rated 1.2 based on 2,011 reviews