Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,011 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,011 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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Vodafone 1 star review on 18th March 2025

Oksana Japal

Vodafone 1 star review on 17th March 2025

Benito

Vodafone 1 star review on 13th March 2025

Iyake

"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Vodafone 1 star review on 10th January 2023

George Priboi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely disgusting! The worst customer service I have ever seen.”

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Posted 4 years ago

“Bc faltu sim ahe kadhi cll lavayla gelo ki cut hoto.... Net pn 3rdclass chalto to tower ahe na to tumhi tumchya gandit bhara”

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Posted 4 years ago

“Absolutely pathetic company. You made repeated errors and destroyed my credit history and wasted my time for long time. Everything including emotional distress, consequences to my family and most importantly completely destroying my credit file were the victories this pathetic company had over last 5 years. I'm staying with this mobile network since i know they even won't answer my calls if i'm not a customer. They prolonged my case with a pathetic complaint handling unit and ultimately offered me £250 for causing me thousands of credit loss. Absolute disgrace, and If i had affordability to sue you i'll do that tomorrow. I'll not give-up on this and will not stop my efforts until justice is made one day.”

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Posted 4 years ago

“I spoke with this customer service rep named SHIMAMBI, an Indian woman with a very rude and very offensive telephone manners. Wondering how she got a job as customer service when she doesn't have any knowledge on simple courtesy and customer service. She has no right working in customer service field”

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Posted 4 years ago

“Worst internet connectivity”

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Posted 4 years ago

“Third class and poor internet,plus poorest service for care.”

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Posted 4 years ago

“I wont even give 1 star if i can. Most terrible company I had to deal with. I was contacted by a salesman offering me A broadband deal. When I ask what is going to happen with the outstanding bill with my current provider the guy assured me this will be cover by them so wont need to pay anything to BT for canceling my contract earlier. I was told this numerous time over two different conversations. When i agreed to by their product and cancel my contract I received &80 bill which I was told by BT that vodafone wont cover. When i requested my conversations with vodafone to be reviewed as it will prove what I was promised, they told me both conversations are missing and they will not cover the bill from BT. I've spend enormous time on the phone with both BT and vodafone and now i have to beg BT to wave this bill off me. this caused me to lose broadband for a month and the process of setting up new contract with new provider. Also paying £80 to BT because I was lied to by vodafone salesmen. ABSOLUTE JOKE. Can't wait for my phone contract to end to change this greedy provider. I WOULD NEVER RECOMMEND VODAFONE IN MY ENTIRE LIFE.”

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Posted 4 years ago

“Awful experience terrible company please take my advice use a different provider”

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Posted 4 years ago

“I cracked my screen on my phone, and understood that this should have been insured as it always has been. Vodafone refused to help and told me that I should have checked my bills and notified them if insurance was missing. I then wasted around 10 hours trying to solve the problem. I have been with them for over 10 years, and was simply passed from one overseas call centre to another. Absolutley pathetic company.”

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Posted 4 years ago

“Worst customer care I have ever come across. Stay away from them. I have been trying for over 2 weeks to get my sim ported from Vodafone to three. 1st time I rang I was informed there was an issue, it was fixed. Still didn’t work Rang back then Informed it was outside porting hours, it would be possible the next day Rang the next day they informed me it would take 2 days for my request to be processed Rang 2 days later again they said It was actually 5 days for the request to be processed. Rang again after 5 days without even checking with their porting team said it was a three issue. They would ring me back; they failed to do so. I contacted three. The agents were so helpful: they tried and failed to port my sim. Said Vodafone were blocking it. I re contacted Vodafone Who said I was entering my account as a pre pay when trying to port my sim. Informed the 50 times I had tried and failed to port my sim I never did that. Asked to try again. No luck Rang back. Someone was to ring me back. No one rang me back. Rang back again and found out when my contract was cancelled they upped my data charges without telling me so for the 2 weeks Trying to be rid of them I had accumulated €40 bill. It couldn’t be ported to three without paying. They are now holding my number hostage. I rang and asked to speak to a manager. Manager would contact me within 24 hours. (Friday) rang Monday afternoon when I still had not heard anything. Oh now it’s 48 hours waiting time. I’m still waiting to speak to a manager and I am NOT a happy customer. Absolutely shocking customer service every time I rang them”

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Posted 4 years ago

“Worst network provider,You hardly get network in most of the areas and more over they have huge charges which you won’t be aware of until u get your bill...Vodafone charges me 2000rs just because I switched my plan....scam and pathetic company”

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Posted 4 years ago

“'d rate zero if I could I'd rate zero if I could. I topped up by 15 pound and purchased a big value bundle pack, however for some reason it didn't go through I contacted them to ask what it happened and had been told that I have used the money I put on because the pack didn't go through. I don't understand how I could have use 15 quid in the time that it took me to realise that the pack hasn't been purchased. The response to me was giving me £1 worth of credit which included 1 GB of data 50 minutes and 50 texts. This doesn't cover anywhere near the amount of money I put on and now leaves me very short as I have college work and stuff to do during this lockdown. I will be changing sim as soon as I can and won't be returning back to Vodafone as this is the second mistake in 2 months now. I wouldn't complain so much if I had the money to replace the credit lost.”

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Posted 4 years ago

“WORST, FOOLING, LYING, DISGUSTING, GREEDY AND HOPELESS service from vodafone. This is to inform and raise a complaint against your GREEDY AGENTS for stopping my outgoing a day earlier though there was sufficient dedicated talktime. My recharge date was 08/06/20 but still your SILLY STUPID IDIOT GREEDY AGENTS have stopped my outgoing on 07/06/20 why is this GREEDY, SHAMELESS AND LYING services from vodafone VERY VERY DISGUSTING, DISSAPOINTING, LYING, FOOLING and SHAMELESS services from vodafone. Why is your SILLY STUPID IDIOT GREEDY AGENTS bihari calling me from 8391003897 timed 16:05 pm. And told me to download quicksupport and telling me to give the bank details pin or download phone pay and recharge again on my vodafone number. And why was it so? Why again second recharge on my number? And who had given him the authority to ask me bank details and pin. Nowadays vodafone is just hiring a FOOLING, LYING, FRAUD and FAKE bihari for looting the customers. Is the sent number 8391003897 related to vodafone or is it was CHEATER, LIAR, FAKE AND FRAUD bhaiya calling me and asking me to download some stupid ap and my bank details. If it is true than vodafone must have hired these type of CHEATERS, LIARS, FRAUD AND FAKE bhaiyas to loot the customers Beaware from vodafone. Firstly you vodafone people are MISGUIDING and DIVERTING the real issue by sending some USELESS AND FOOLING mail's. My question is when the recharge message was sent on 08/06/20 than why was my outgoing stopped on 07/06/20? You vodafone people are MISLEADING the issue, last month also the same issue of stopping my outgoing a day earlier. I just wanted to know why is it so? And secondly the number sent is associated with vodafone or not? Because from that number a SILLY STUPID IDIOT GREEDY MORON typical bihari bhaiya was asking me to download some SILLY STUPID app and asking me my bank details and pin, why was it so? Have you inquired about that CHEATER, LIAR AND SHAMELESS bhaiya. You people just want to divert the issue but don't take any action against the culprit only MISGUIDE the customer. First take necessary step and inquire about that SILLY STUPID GREEDY bhaiya and let me know the result who the CHEATER and LIAR was? These vodafone are so SHAMELESS AND GREEDY that they can't hear the truth what I am commenting of their FAKE and FRAUD services. So they have blocked me on social network, plus they have hired some bhaiyas who calls the customers and tell them to download some SILLY STUPID ap and asks our bank details and UPI pin. This CHEATERS AND LIAR bhaiyas are on purpose hired to LOOT the customers by vodafone in this lockdown a d when complaint about the CHEATERS and LIARS vodafone had blocked me on social media.”

Vodafone 1 star review on 13th June 2020

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Posted 4 years ago

“Very worst complaint resolving capacity.”

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Posted 4 years ago

“Vodaphone had got my contract setup wrong right from the start in January 2019! it is now June 2020 .... ans still no resolution. I have phone them many times, wrote 2 letters of complaint, had atleast 4 webchats .... but nothing has been done. There are too many lazy people with foreign accents & English ones too that just pass the buck or cut you off, even go to the lenghts to promise you to call you within 24 to 48 hours - and guess what ... they dont call! Ive switched to 02 today on one of the accounts and hope to switch the second one by the end of this month. Vodaphone is an abhysmal provider, full of unqualified and bad mannered people. There are better Providers (some worse tan others) - thwrefore please do shop around. Botton line is that if you are NOT happy with your Provider then JUST MOVE!!”

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Posted 4 years ago

“Vodafone’s service is abysmal. They let me down during the only time in my life I can genuinely say I needed my phone to work. They made what was already a stressful and traumatic time a lot worse. I’ve just had some poor bloke in a call centre call to apologise personally as it’s the only thing he’s authorised to do.... not apologise on behalf of Vodafone but personally. Vodafone as a company has a poor hard product, poor customer service, no sense of corporate social responsibility and treats their loyal customers who have paid them thousands of pounds over the year like dirt. Please look for a different mobile provider as pretty much any one other than Vodafone will give you a better service.”

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Posted 4 years ago

“Don't bother with their Chat My iPhone died. Use their chat service. Very quick, said they'd be in contact over email. email never came. started the process all over again via chat. two hours on chat, simply to book in a repair. they say they can't until i unlock my FMI feature. which if course I can't do because the phone won't power on.”

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Posted 4 years ago

“AWFUL!!! AWFUL!!! The worst customer service I have experienced! I have been with Vodafone for the last few years. The customer service could even hang up the phone on you if they wish to. Clearly, there is no good management. When you ask the supervisor you will be told that there are no supervisors or the person will that he/ she is the supervisor or refuse to give you their detail. Trust me, you would not want to deal with the Vodafone customer service team. You will feel helpless. The customer service team doesn't care about customers. I strongly advise you NOT TO JOIN Vodafone if you are considering getting a new contract or upgrade. You better of getting you deal from somewhere else. In fact anywhere for that matter else. You will never get any worse than Vodafone.”

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Posted 4 years ago

“Appaling customer care. We were long time customers but have now gone to another locally owned provider. Vodafone you need to sort your customer service out ASAP.”

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Posted 4 years ago

“Vodafone gives very bad services. So I am porting my no in other network .Hey guys I want to suggest never go with Vodafone.”

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Posted 4 years ago

Vodafone is rated 1.2 based on 2,011 reviews